Centrick New Homes Birmingham reviews

★★★★★ 1/5

Trustpilot

This is a review for Centricks ability…

This is a review for Centricks ability to resolve the issue with the Lifts at Fabrick Square, Birmingham.Despite the lifts at Fabric Square breaking several times a year they continue to keep failing, this has gone on for 5 years to the inconvenience of many. Mums with prams, people moving in and having to carry all items up 5 flights of stairs. It is very likely, in fact almost definitively, that there is a more fundamental issue with the electrics that needs confirming. If that is the case then a claim on the Warrantee company would be possible.Please can Centrick provide a detailed investigation of the number of times these lifts have failed and been repaired and communicate that to the leaseholders.Either Centrick do not have a handle on the history of these failures, maybe due to having lots of different property managers, or they are complicit in dismissing the issue and dismissing the obligations they have to the tenants and leaseholders. We find it hard to believe there isnt someone senior at Centrick who is well aware of the problem and well aware that they are not finding the fundamental issue with these lifts.THIS HAS GONE ON FOR TOO LONG...

Brian · 31 October 2022

★★★★★ 5/5

Trustpilot

Thank you to Mr Quentin

Thank you to Mr. Quentin, his service was excellent and professional. From arranging the viewing to showing me around the apartment and explaining application process. Everything went smoothly.

Jr · 20 March 2023

★★★★★ 5/5

Trustpilot

Flat Issue

I called first thing in the morning to explain my issue.Was sent to the right person to explain the situation.Was advised that the issue would be followed up and that I would be kept informed about the situation.Great service and hopefully the issue will be resolved shortly.

· 26 November 2024

★★★★★ 1/5

Trustpilot

What a complete shambles gym looks like…

Miller heights maidstone What a complete shambles gym looks like it’s been vandalised outside looks like a homeless hostel inside is no better dirty looking corridors and what happened to the consierge ???Lifts not working really looking terrible looks like a drug infested home. What the hell has happened it started off looking really nice. Company promises to do repairs but that never happens. Do not rent a property from here. GONE TO PIECES

Nigel · 20 May 2023

★★★★★ 5/5

Trustpilot

Thanks Maddy Page!

This one of the best services i have ever had, Maddy were very helpful and offered every information i needed, was quick responded to my questions and emails, the process was quick as well, thanks for this experience.

Mohamed · 28 January 2022

★★★★★ 5/5

Trustpilot

Renting an apartment

I contacted Centrick by email, and they replied very quick and they were helpful.Cara Morris was the real estate agent that took care of everything. She was awesome and helpful. She guided me through the whole process. All thanks go to her.

N · 11 May 2021

★★★★★ 1/5

Trustpilot

Incompetent Staff

Where do I start, first off unfortunately had a purchase of flat fall through with the same agency without any communication as to how or why, then enquired about another property which was advertised on rightmove. Spoken to member of staff made an offer, staff member couldn’t get off the phone fast enough but had assured me they would get back to me with regard to offer made. After having waited few days, I rang back again and spoken to same person and asked if there any updates as I had none. I was reassured that I will get a call back. Still waiting?! I had mention that my mortgage was available only for a limited time period and needed to act quick before time run out and that I already wasted time with the previous flat that seller pulled out, but still no answer and I feel this whole experience has been very disappointing and feel under valued as a potential client. If they have no interest is selling properties then why bother advertising in the first place. Or have the the decent courtesy to call and say yes or no with an answer.

Payas · 24 October 2022

★★★★★ 4/5

Trustpilot

House viewing

Quentin Lee was very polite and professional and patiently showed us around for a house viewing. He provided great customer service and he replies to emails quickly. Thanks, Quentin.

Preethi · 9 February 2023

★★★★★ 1/5

Google

Centrick property management is a joke! We are currently living at 1 Hagley Road, Birmingham which is maintained by Centrick. We are having only 1 slow lift out of 4 working. They have been "dealing with this" for more than a month now and nothing happened. They cut down the concierge hours so there is nobody to pick up deliveries which means that I need to get my packages from the closest post office. There is a water leak on one of the floors which results in water dripping from the ceiling on the ground floor - this has been "investigated" but nothing happened since then. Also, there is no possibility to recycle in our building because "cost of recycling" are too high. Even when you make a complaint or report the issue that affects everybody (lifts) they don't take it seriously and say that they haven't received many complaints and thus don't care. It frustrates everybody in this building. I am considering what actions we have available because this is becoming unbearable.

Dalibor · 14 June 2019

★★★★★ 5/5

Trustpilot

Quentin Lee is very helpful and…

Quentin Lee is very helpful and responsive during the letting process. We are very satisfied with his service and professional advice.

Kathy · 28 September 2023

★★★★★ 5/5

Trustpilot

Overall good property

First of all the agent was super polite. And very detailed in explaining the contract and how the rent will be calculated providing all the options for payment. The apartment is in a great location. The aesthetics are just okay. The mattress in the master bedroom needs to be changed and well as the dresser. It would have been nice to have a small study table in the bedroom rather than a dresser. Overall it’s good

Johnpaul · 9 March 2023

★★★★★ 4/5

Trustpilot

Together we achieve more !

I am happy to have met and spoken with a lady named Maggie James whom represents Centric, has been happy to help our community maintain a clean environment .As a result , progress is being made .My hope would be that the communication we have had can continue as the maintenance of where I consider home is valued very much.

Myron · 8 April 2024

★★★★★ 5/5

Trustpilot

Bernadtte Rose has been very kind…

Bernadtte Rose has been very kind ,experience with Centrick is amazing

Shafiq · 27 April 2024

★★★★★ 5/5

Trustpilot

Namrit was very professional in…

Namrit was very professional in assisting with a query

Mr · 2 June 2024

★★★★★ 5/5

Trustpilot

Very clear

Very clear, answered all questions in great detail, really respectful. Quentin was giving the tour and made the process very easy

Caitlin · 16 September 2023

★★★★★ 5/5

Trustpilot

Very helpful

Ryan was very helpful and sorted out our issue promptly.

JLewis · 14 May 2024

★★★★★ 5/5

Trustpilot

Ryan Sidhu was refreshingly responsive

Ryan Sidhu was refreshingly responsive, he sorted the problem quickly and reported back to me

David · 2 February 2024

★★★★★ 1/5

Google

Useless company, they ignore requests and close down issues without them being actioned and then they have the nerve to raise service charges. The services you pay for too are not completed either so you pay for nothing. Avoid this company at all costs if you can as i have never come across a company so bad at what they do!!

Andy · 14 March 2024

★★★★★ 1/5

Google

Absolutely the worst estate management ever. I live in The Quadrant (Birmingham), supposedly “managed” by Centrick, who proudly claim on their website, “we proactively manage your property”, an outright lie. The property manager is nowhere to be found, and the customer service team does nothing but dodge questions and feed us lies. Over weekends, and honestly even on weekdays, there’s absolutely no one managing the building. Both of our main doors are broken, leaving the property completely unsecured for anyone to enter. Cleanliness? Nonexistent. The common areas are filthy, garbage overflows in the parking lot, and the garbage disposal itself has no functional switches. Our internet was out, and both we and the contractors attempted to reach Centrick numerous times, but they refuse to answer calls or respond to emails. It’s been a week with zero access for the contractors, all because the so-called property managers refuse to communicate. Vandals have been in and out of the building, no surprise, given Centrick’s utter failure to secure the property. The mailboxes are destroyed and have been left broken, and shocking as it sounds, blood stains were left in the common areas for over a week. BLOOD STAINS !!No cleanup, no security measures, no management whatsoever. Each time we try to reach the manager, we’re told they’ll call us back (they never do), and the excuse is always the same: “They’re in a meeting.” Five days of being “in a meeting”. Why even have meetings when you can’t even clean blood stains or fix the door for over a week. If you’re a landlord or looking for someone to manage your property, avoid Centrick at all costs. Their so-called “service” is nonexistent, so why even pay service charges? They don’t care about the properties they’re supposed to manage. Save yourself the frustration and stay far away. The best they can do is say “ we understand your frustration please write to us on customerservice@centrick.co.uk“ and then forget about it.

Uditt · 29 October 2024

★★★★★ 5/5

Trustpilot

Anita called me personally to update…

Anita called me personally to update our property file and ensure all the details were correct. Centrick have also done a great job in maintaining our building, jet washing the large car park and ensuring that health and safety compliance is adhered to. Would thoroughly recommend.

Rachel · 27 November 2024

★★★★★ 5/5

Trustpilot

Amin Nazir was very helpful and…

Amin Nazir was very helpful and responded very promptly to my query on several occasions.

Paul · 31 January 2024

★★★★★ 1/5

Trustpilot

Centrick management - New central

Centrick customer service person charlie swingwood demanding and threatening us (me and my husband) with service charge payments. When i asked him , how these figure came. Still now nearly 6 months there is no explanation for the payment is asking. very poor customer service.He is not happy to provide statement of accounts how it came.Now threatening with 1st letter, 2nd letter and 3rd letter.

Punitha · 16 December 2023

★★★★★ 1/5

Trustpilot

the most incompetent and dishonest…

the most incompetent and dishonest estate agent - you will have displeasure to ever deal with. As soon as you sign a contract with them - their number one interest will be to get your money. Do not expect to get any customer support as they never pick up their phone and don't reply to emails. The one thing they do well - is overcharge you with any opportunity they get. And if you signed a contract with them - say goodbye to your deposit. Please read multiple similar reviews. And do not trust the good reviews - as they all are written in a same pattern and are likely fake.

Slavas · 20 September 2022

★★★★★ 5/5

Trustpilot

Quentin was very helpful and explained…

Quentin was very helpful and explained everything I needed to know clearly. He was kind and informative throughout the whole process.

Kalim · 8 September 2023