Centrick New Homes Birmingham reviews

★★★★★ 5/5

Trustpilot

Quentin has been a great agent

Quentin has been a great agent, very friendly and was able to help me apply immediately. Centric is a great company with many properties that are modern and stylish in Birmingham. Very happy with the service.

Novela · 11 September 2023

★★★★★ 5/5

Trustpilot

Nancy clearly has magical powers

Nancy clearly has magical powers! After being with a 'no 1 agent' for 14 weeks and not securing a true sale, we switched to Centrick. Nancy sold our house in 2 weeks. Herself and Gary have been fantastic. They have kept us informed throughout and kept everything moving forward quickly. Nancy took time to learn about ourselves, our property and as a result knew exactly how to sell our house. Couldn't recommend her and the team at Solihull Centrick enough.

Lu · 16 December 2023

★★★★★ 1/5

Google

Definitely the worst company I've ever had the pleasure of dealing with. They manage the service charge and building management for my flat in Coventry. The extortionate service charge for my building seems to continue to go up despite no evidence as to why. They have failed to provide proof of receipts for alleged services on the yearly service charge statement. I've tried a number of times with emails and calls and got nowhere, so don't waste your time with that email they generically add to google reviews to seem concerned. It has been over 11 months since I made a request for purchase orders / receipts to the companies they allege to have used to provide basic services. They are breaking the law by not producing them on request of the tenant, so I have withheld the payment on the basis that I don't know what I am actually paying for. Also a large concern is the money they keep back as reserve funds for future major repairs, they have no proof this money exists and as I've been paying for 4 years I'm very uneasy about lining businesses pockets on the guise of alleged service charges. They have left me no choice but to take them to tribunal with the intention of removing them as the management agent. I would advise others to do the same, every building has the "right to manage". This can be arranged by speaking to the other people in your building.

Robert · 15 December 2023

★★★★★ 5/5

Trustpilot

Marwan provides exceptional service as…

Marwan provides exceptional service as a property manager. He consistently demonstrates professionalism, responsiveness, and a genuine commitment to maintaining a clean and safe living environment. He is gentle and humble, and from promptly addressing maintenance requests to ensuring communal areas are well-kept, his dedication is evident. His attention to detail and proactive approach create a comfortable and welcoming atmosphere for all residents.

Yuxing · 8 November 2024

★★★★★ 5/5

Trustpilot

very helpful

Vamsi was very helpful when we rented the dining room in the property, we appreciate his help

Omar · 22 September 2024

★★★★★ 1/5

Trustpilot

WARNING: Centrick’s Troubling Practices, A Leaseholder’s Experience

Centrick’s services are truly disappointing. As a leaseholder, engaging in dialogue with them is needlessly challenging. Unexplained fees, an erroneous cost added to my account, and exorbitant service charge fees all contribute to a frustrating experience. Unlike other management companies, Centrick lacks flexibility regarding additional time for service charge payments if struggling, and will use scrupulous no-win-no-fee lawyers like JB Leitch to threaten court action. Example of solicitor charges for an alleged 0.26 (re ground rent) on my account (false!), include £132 admin fee PLUS £120 legal costs, ALL FOR 0.26 PENCE?!I would strongly advise against choosing them.****And, please do not give a fruitless response. You know who I am. My name is above, of 52 Mason Way B15 2EE.***As I suspected, no one contacted me…

Carol · 9 December 2023

★★★★★ 5/5

Google

Sue Gould was very helpful to my wife Mrs Radhiya Sonde get the property. She maintain her professionalism all the time in her responses. She was very good in responses with a positive attitude. I wish her good luck for her future endeavours. Thanks. Mrs RadhiyaPositiveResponsiveness, Quality, Professionalism, Value

Abuzaffar · 13 June 2022

★★★★★ 1/5

Trustpilot

Centrick - are they really a management company?

Centrick are the worst company I've ever dealt with. Having had them (no choice) as management agents, they are happy to take my money but not happy to do anything for it. High staff turnover speaks for itself. Lack of action on even simple requests. I and other residents are pursuing many grievancies through their "complaints proceedure" which we expect to progress to the relevant Ombudsman - ongoing difficulties for many years with them.

Brian · 12 April 2024

★★★★★ 4/5

Trustpilot

Humza’s the star!

After months of trying to get invoices from a seemingly nonexistent Accounts Dept, finally Humza answered the General Enquiries phone (Accounts never answer).He listened to my increasing frustration, grasped the problem and said that he would personally sort it. Within hours the invoices. which we’d been chasing were produced - why has it been so hard?! He actually gets ⭐️⭐️⭐️⭐️⭐️, Accounts gets a minus!

Pam · 3 October 2024

★★★★★ 5/5

Google

Marketing our five apartments in this Chapel Conversion during Covid restrictions was always going to be challenging. From initial marketing through to completion of all five sales Stella has been helpful, knowledgeable and extremely patient especially under pressure. Congratulations to the Centrick Team. We're looking forward to working with them again soon.PositiveResponsiveness, Quality, Professionalism, Value

Adrian · 13 June 2021

★★★★★ 1/5

Trustpilot

Inaccurate Service Charge

As with previous reviews, I have been asked by a family member to help out with an ongoing issue on overcharging on an account for a leasehold property at Horseshoe Crescent.Despite a complaint being made for the billing to be accurate nothing has been heard back from the property manager as stated in Centrick’s complaints handling procedure. They just pass the wrong details onto solicitors to add extra charges. Since 11th October 2023, five emails have been sent but they haven’t the courtesy of replying.This young couple just want an accurate invoice do it can be resolved.Really poor customer service by Centrick.

Wayne · 28 November 2023

★★★★★ 1/5

Trustpilot

Overcharged services and no response

I have been given an outstanding bill and this was for the previous landlord who did not pay the service charge in the property before I bought it. I have been trying to get hold of centrick for 2 months now to settle the issue as they keep building the charges. I am now getting responses from solicitors demanding payment within 7 days. This is terrible and has been causing me so much stress. All I want to do is talk to someone so I can settle this matter.

Raphaella · 28 November 2023

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost. Where to start? ...

Tara · 18 May 2026

★★★★★ 5/5

Trustpilot

Kamran is a very friendly and reliable…

Kamran is a very friendly and reliable concierge.Orion building has a great team and they are always ready to support with any of my enquiries.

Sergiu-Marian · 24 April 2024

★★★★★ 5/5

Trustpilot

Maggie James was very helpful

Maggie James was very helpful, quick to respond and followed up with another department to insure I got the information I needed.

Phil · 17 June 2024

★★★★★ 1/5

Trustpilot

Very disappointing property management

Very disappointing approach to the customer!I called them on several occasions regarding the issues and the response was “someone will be in touch with you soon”, in the worst case they say: make a complain by @ and they have 15 days to respond.Example of current problems with the property:1. bins are kept outside instead of in the bin room, as a result of which rats run around of the building, they leave feces and destroy cars (bitten electric cables),2. garbage around the building is constantly left by the homeless (syringes, needles, food packaging, blankets, pillows, duvets… ) I have removed this garbage into the bin several times myself, but since bin are kept outside, the homeless come back, take it out this stuff and start camping again. Centrick's reaction for this situation after a few weeks of reporting the problem, they hired security to guard the area around the building at night for a few days, when security stopped coming, the homeless came back and the problem is back. Now Centrick ignores the tenants and tells them to write a complaint by e-mail3. Homeless people urinate and defecate in the corners of the building and The building management solution in this situation is to cover the waste with sand and leave it, I feel like I live in a public toilet now . It is impossible to take the child seat, shopping or luggage out of the car without fear of dangerous items lying around on the ground. I definitely do not recommend this company as a building management.

MK · 23 November 2023

★★★★★ 1/5

Trustpilot

They never answer the phone and your call gets cut off everytime

I have been trying to call the service charges team for weeks now several times every day and no answer so far.I have received letters and emails with service charges miscalculation from back time (2 years ) when I was not even owning this property.I am trying to get in touch so we can discuss and agree on a payment plan as I have been threatened with penalty fees and debt collectors if total amount is not paid in 14 days.This is really unacceptable and it stresses me out because I cannot get in touch as no answers to my calls nor emails.I am really disappointed and frustrated at this point and would not recommend this company 😕

Maria · 22 November 2023

★★★★★ 5/5

Trustpilot

Namrit is an asset to Centrick

Namrit is an asset to Centrick, she makes us feel valued as residents and proactively looks at ways to resolve issues that many overlook.

Mr · 8 May 2024

★★★★★ 4/5

Trustpilot

Haider was very helpful to my questions…

Haider was very helpful to my questions Referred questions to another department to answer my questions Haider was very polite and professional

Bernard · 12 June 2024

★★★★★ 5/5

Trustpilot

Centrick Is a wonderful and prompt…

Centrick Is a wonderful and prompt agency to work with. I was helped by Charlotte and Connor who were both extremely helpful in helping me speed through reserving and letting an apartment in Birmingham. They got back to me within the day, where as I had to wait almost a week with past agencies.

Natasha · 15 July 2021

★★★★★ 5/5

Trustpilot

Fantastic service

I had fantastic customer service from Mollie. She was helpful and kind throughout the whole process. She took me through each step and made it easy for me to make my decisions and gave me guidance when needed.Mollie is an asset to the team and made the usually hard and difficult process, a breeze.

JSE · 13 July 2021

★★★★★ 1/5

Google

I live in a building in Birmingham managed by Centrick and had multiple issues with their car park. In a short period of time I received multiple parking tickets for parking in my own parking spot. Then soon after my car was broken into whilst parked in the "secure" car park. I contacted Centrick requesting assistance in cancelling the incorrect parking tickets and in acquiring CCTV footage of the break in to assist in my insurance claim. Centrick refused to respond over the phone, insisting that I email, but then ignored my email for over a month, only responding after being chased multiple times. In their response Centrick refused to contact the Car Park Management company, leaving me facing > £500 in parking tickets for my own space which I may have to fight in court. They also admitted that they had never looked into who owned the CCTV cameras, and that as they had taken so long to reply to my enquiry the footage was most likely no longer available, leaving me with no evidence for my insurance claim. I will never again live in a building managed by Centrick and would encourage others to avoid them.

Max · 15 November 2023

★★★★★ 1/5

Trustpilot

I've got a homless person knocking my…

I've got a homless person knocking my door centric do nothing. His sat in reception smoking his drugs like its normal. I've emailed centric how many times now his approached my partner. And what do centric say oh we the contractors are letting us down with getting the doors locked 4 weeks this has been going on. Do not use centric if you want a management company to provide security. The security numbers on notice boards. Lol they ent paid the bill so they won't come out. Even the emergency number won't send security lol

Darrell · 13 November 2023

★★★★★ 1/5

Trustpilot

Appaling

Appaling, I was sent an arreas notice today, despite having a payment plan in place, which clearly indicates that finacially things are tough! Three days before Xmas! I responded immediatly to receive an out of office email stating that the offices were now shut until 2nd January. Feeling extremly distressed, being unable to deal with this during the holiday period. Consistiently disappointed with this company who have delivered terrible customer service throughout my experience of dealing with them.

Kay · 22 December 2023