Centrick New Homes Birmingham reviews

★★★★★ 1/5

Google

I live in a building in Birmingham managed by Centrick and had multiple issues with their car park. In a short period of time I received multiple parking tickets for parking in my own parking spot. Then soon after my car was broken into whilst parked in the "secure" car park. I contacted Centrick requesting assistance in cancelling the incorrect parking tickets and in acquiring CCTV footage of the break in to assist in my insurance claim. Centrick refused to respond over the phone, insisting that I email, but then ignored my email for over a month, only responding after being chased multiple times. In their response Centrick refused to contact the Car Park Management company, leaving me facing > £500 in parking tickets for my own space which I may have to fight in court. They also admitted that they had never looked into who owned the CCTV cameras, and that as they had taken so long to reply to my enquiry the footage was most likely no longer available, leaving me with no evidence for my insurance claim. I will never again live in a building managed by Centrick and would encourage others to avoid them.

Max · 15 November 2023

★★★★★ 1/5

Trustpilot

I've got a homless person knocking my…

I've got a homless person knocking my door centric do nothing. His sat in reception smoking his drugs like its normal. I've emailed centric how many times now his approached my partner. And what do centric say oh we the contractors are letting us down with getting the doors locked 4 weeks this has been going on. Do not use centric if you want a management company to provide security. The security numbers on notice boards. Lol they ent paid the bill so they won't come out. Even the emergency number won't send security lol

Darrell · 13 November 2023

★★★★★ 1/5

Trustpilot

Appaling

Appaling, I was sent an arreas notice today, despite having a payment plan in place, which clearly indicates that finacially things are tough! Three days before Xmas! I responded immediatly to receive an out of office email stating that the offices were now shut until 2nd January. Feeling extremly distressed, being unable to deal with this during the holiday period. Consistiently disappointed with this company who have delivered terrible customer service throughout my experience of dealing with them.

Kay · 22 December 2023

★★★★★ 5/5

Trustpilot

Quentin Lee

Quentin Lee, he is very helpful. His work is highly effectively and efficiently. Without his instant help, I am still struggling to find house day by day, it make me crazy and nightmare, thanks Quentine ! Highly recommend him.

Vic · 29 April 2023

★★★★★ 5/5

Trustpilot

Mollie from the Nottingham Office is…

Mollie from the Nottingham Office is Excellent. Her professionalism and quick email responses allowed for the fixing of a broken appliance as soon as possible. She was incredibly friendly and happy to help us. She contacted the contractor within a matter of minutes and really expedited the whole process. Thank you Mollie from Centrick!!

Abby · 7 June 2021

★★★★★ 1/5

Trustpilot

Poor Customer Experience

Numerous items wrong with the property when we first moved in such as light bulbs not working, no wardrobes or beds in one of the rooms in a 'fully furnished flat' and a cooker hob that was cracked directly down the middle of the heating element.Chased for months for some compensation which I finally received, only for them to try and deduct ridiculous charges from the deposit e.g. nail in the wall where the landlord had hung photos and was visible on the advertisement for the property and in inventory reports. Two members of staff dealing with my property both quit and it was a nightmare trying to work out who to contact from Centrick. If you sign with Centrick and anything goes wrong, which it might, you will spend hours on hold, sent tens of emails to no response, and then get charged regardless.Also worth noting that the landlord was so unhappy with Centrick's service and communications that he left them as soon as possible and moved to another provider.

Ben · 2 November 2023

★★★★★ 1/5

Trustpilot

Incompetant and Unreliable

I live in a building in Birmingham managed by Centrick and had multiple issues with their car park. In a short period of time I received multiple parking tickets for parking in my own parking spot. Then soon after my car was broken into whilst parked in the "secure" car park.I contacted Centrick requesting assistance in cancelling the incorrect parking tickets and in acquiring CCTV footage of the break in to assist in my insurance claim.Centrick refused to respond over the phone, insisting that I email, but then ignored my email for over a month, only responding after being chased multiple times. In their response Centrick refused to contact the Car Park Management company, leaving me facing > £500 in parking tickets for my own space which I may have to fight in court. They also admitted that they had never looked into who owned the CCTV cameras, and that as they had taken so long to reply to my enquiry the footage was most likely no longer available, leaving me with no evidence for my insurance claim. I will never again live in a building managed by Centrick and would encourage others to avoid them.

Max · 2 November 2023

★★★★★ 5/5

Trustpilot

This is best viewing experience we had…

This is best viewing experience we had recently. Especially Quentin Lee gives really quick responses and he was professional and very helping person. We are very pleased with the service provided. He gave us enough time to view and talk about the property.

Noble · 10 December 2022

★★★★★ 1/5

Google

Worst company known. My apartment is being wrecked with water dripping through the light fitting which is a danger nevermind anything else. I'm losing money every day that passes and Centrick fail to do anything about it. The main roof needs repair, there is lack of urgency to do anything to help. We pay close to £2000 in service charges a year for them to take our money and not even respond to emails.They charged us for a temp cover on the roof to put a short term solution in, yet don't follow up with the company who haven't done it properly. Peeved to say the least.

Katie · 24 April 2025

★★★★★ 5/5

Trustpilot

Faye was professional and patient and…

Faye was professional and patient and ever so helpful. Superb ambassador for Centrick!

Mr · 28 October 2024

★★★★★ 5/5

Trustpilot

Great service from the Park Central Team

The Park Central Team are very good and helpful. Mark and his team have always been responsive. I know they all work very hard. Ryan also quick to respond which is greatly appreciated.

Viva · 6 October 2023

★★★★★ 1/5

Trustpilot

Landlords avoid tennants pick a…

Landlords avoid tennants pick a different property if this company has involvement, Being a landlord myself this is not a service I would ever ever pick to manage any property apart from the fees you only need to do a quick search to see the latest downfall they are currently on this is not good. For tennant as I am in a property I am currently in I have had issues with my boiler reported to all the correct channels no action has been taken this was reported in July to centrick and my agent and still nothing .. now winter is here I’m paying double in gas bills and have a damp house it will be a shame as I will be taking legal action and sadly the landlord will end up paying for it because of it Massive lack of understanding or basic common sense and seems that there company is taking all they can get and about either failing or about to end up in some serious trouble. Real shame but hay ho I have done my best to be patent but it only goes so far and this would be end of the road for them I would guess

Alexcom · 28 October 2023

★★★★★ 5/5

Trustpilot

Great service - Orion building

Great service from Khalid, Abdi, John and team, thanks all.

Yas · 9 December 2024

★★★★★ 4/5

Trustpilot

Appreciation

I wanted to take a moment to express my sincere gratitude for the exceptional support Ms. Hayley have consistently provided in the areas of property management at Victoria Point Ashford TN23 7AG property.Her dedication and attention to detail have not gone unnoticed, and I want to commend your unwavering commitment to ensuring our property operates smoothly. Your efforts in managing any property issues, accurately recording meter readings and handling parcels with care have made a significant positive impact on our daily operations.Once again, thank you for your exceptional service.

Nalina · 26 October 2023

★★★★★ 5/5

Trustpilot

Lianna - Centrick general enquiries

After unsuccessfully trying to contact the Centrick sales team (twice), my phone call was transferred and picked up by Lianna in the general queries team. I found Lianna extremely helpful and knowledgeable within the field of sales. She dealt with my enquiry in a very timely and professional manner and corresponded with my solicitors to help progress my query further. A well deserved 5 star review.

Mandy · 5 August 2024

★★★★★ 5/5

Trustpilot

Centrick is the best realtor in UK …

Centrick is the best realtor in UK with a top notch customer service especially Quentin, he is very calm and good at his profession. Good job Quentin keep it up 👍

Mariam · 17 November 2023

★★★★★ 5/5

Trustpilot

Succesfully revoking wrong Parking Charge

I incorrectly received a Parking Charge Notice from the Car Management company in my building. Amin Nazir from Centrick efficiently assisted me, contacting the Management company and revoking the charge.Many thanks Amin!

Luis · 23 October 2023

★★★★★ 5/5

Trustpilot

I spoke to Arjuna earlier on

I spoke to Arjuna earlier on, he is very helpful and full of patience.But I can’t use your company App to pay for my service charge, I have to make the on line payment eventually.

Wei · 4 August 2023

★★★★★ 5/5

Trustpilot

Leanne was brilliant

Leanne was brilliant, she guided me on what was needed for selling my apartment. Thank you.

Mr · 3 September 2024

★★★★★ 5/5

Trustpilot

Service charge for 12 Keepers Gate

Husain was most helpful and polite and took the trouble to send me confirmation today

Glenys · 18 September 2024

★★★★★ 5/5

Trustpilot

Maxi at Grand Exchange Bracknell

I have to give praise to Maxi the concierge at the Grand Exchange in Bracknell. Since I have moved here he has been nothing but a fresh of breath air. He has been nothing but professional and so polite. I have never had trouble since moving here this year! He goes above and beyond and can’t thank him enough! Best concierge!

Holly · 19 October 2024

★★★★★ 5/5

Trustpilot

Great improvement in security…

Great improvement in security recently.  After months of theft and antisocials, reassuring to know that the CCTV system is now improved.  Nishka has been very proactive in dealing with short term rentals and getting rid of the nightmare neighbour.  Peace of mind at last!! Hopefully we also see some improvement with the lift too.

Sagana · 29 March 2021

★★★★★ 1/5

Trustpilot

Centrick have miss sold a new build…

Centrick have miss sold a new build property to me. The property has many defects and issues. When asked the contact C, can we book our own snagger prior moving in she kept refusing, and the response was "all of our new build properties do not require snagging and they are completed to excellent quality and condition" apparently, she has 20 years’ experience but still sold me a property that is not even worth the price i paid. I have constant sewage smell in the property, smells like a dead rat. The shower trays are leaking. The guttering and the roof are leaking, i have had no heating since the day i have moved in my room. C/Centric have not offered any assistance as they are aware of the issues and keeping themselves away from us. Also, the property was not completed to specification as signed when deposit was paid. I would recommend staying away from using Centrick services as they are focused on making their sales/money and don’t care about the customer.

Rita · 12 October 2023

★★★★★ 5/5

Trustpilot

I received a great service from…

I received a great service from Centrick Team that helped me when I was looking for accommodation. They were very responsive, great communication throughout and super efficient throughout the viewing and assessment processes. Many thanks to Neve and Sophia who helped me.

Gilanis · 7 December 2022