Centrick New Homes Birmingham reviews

★★★★★ 5/5

Trustpilot

I called and talked to Adrian

I called and talked to Adrian, he was so helpful about everything and put my mind at ease, A BIG Thank You Adrian.

Maria · 17 April 2024

★★★★★ 5/5

Trustpilot

Professional service ! Excellent

I rang to check some details about my account. I spoke to Amin Nazir, who was very polite, knowledgeable and professional. All my queries were answered and followed up with a confirmation email. Fantastic service.

KJ · 12 July 2023

★★★★★ 5/5

Trustpilot

Helpful!

The viewing with Lewis Campton was really helpful. The viewing was smooth and all questions I had were answered.

Chinaza · 27 June 2024

★★★★★ 1/5

Trustpilot

A GUIDE ON HOW TO SURVIVE CENTRICK…

A GUIDE ON HOW TO SURVIVE CENTRICK NIGHTMARE! First of all - if you are reading this, that means you were unlucky enough to do business with Centrick. But DO NOT WORRY! If you listen to my tips below - you can get through this! - and even get your deposit back. My background: just like you, I have been fooled into doing business and renting through Centrick for the last 5 years. At the time I needed a place to live in a Birmingham town center - so I made a horrible mistake of not investigating what level of stress/incompetence and money loss I will have to go through by signing a rental agreement with this nightmare agency. It is the most atrocious, disrespectful, incompetent service you will ever receive (you will be hard pressed to find someone worse than Centrick - when it comes to customer support).So if just like me - you signed a rental contract with them - relax, and listen to these tips and advice on what to expect from Centrick:1. Never trust Centrick! They will be polite and pleasant (even give you mineral water at their office) - until you sign a contract with them, after that they can not care less about you (but oh boy they will care A LOT about scamming you of your money).2. Do not expect any level of competence from them. It is literally impossible to call their office, they will never call you back (unless they want your money). They will answer to emails (takes them no less than 1 week to answer urgent replies, or sometimes it even takes going through ombudsman (TDS) or informing them of going to small claims court - for them to answer your emails).3. THIS IS THE MOST IMPORTANT RULE! Whatever you do on your first week when you move in - YOU MUST TAKE A LOT OF PICTURES for your check-in report. Centrick will intentionally take only a few images for your check in report - and will conveniently forget about the professional cleaning. Remember - having multiple images on your check in, will be the only way to prove your case, when it comes to getting your deposit back. Hence, always always always take multiple pictures of dirt/dust/scuffs/cracks/bumps and any other minor imperfection (even if it is a new build and you are the first person renting it).4. If something goes wrong - do not expect Centrick to fix it or to address the issue (you might be the lucky one - if they do).5. On your check out - DO NOT EXPECT to get your deposit back. You will have to fight for it and either go through ombudsman TDS or small claims court after. Do not allow them to scam you into stealing your money from your deposit (and trust me, they will do their best to give you as little deposit as possible). In my case Centrick overcharged us for 99.58£ which took multiple emails with their incompetent staff, at the end I threatened them to go to small claims court and asked them to present a proof on why they feel overcharging me 99.58£ is justified. As Centrick knew it was their scam - they had to back off as they had no proof to justify overcharging us 99.58£. A few weeks after - Centrick invented another scam, where they tried to overcharge us again for 62.50£, which again due to the lack of proof - Centrick struggled to make their case on why they feel we should be charged this amount. They also wanted to overcharge 183£ for a Bronze General Clean pack - but we already knew that Centrick will play this game, hence we cleaned the flat to a better standard then we received, and multiple pictures on check in date allowed us to defend our case. Centrick also went through to find the smallest cracks/chips/stains (you need a microscope to see some of them, but it does not matter for Centrick, as their goal is to take as much of your deposit money as possible). Again - some people will not have time to fight Centrick and take them to TDS ombudsman. For us - we were ready to fight them. I feel Centrick realized this and after some consideration we agreed to settle on 90£ deductions (Centrick wanted to overcharge us for a general cleaning/spot clean for 236.58£ + 140£ for chips/dents).Good Luck! You can survive this.!

Edgar · 21 September 2023

★★★★★ 5/5

Trustpilot

Lara was great to deal with

Centrick have been very good to deal with so far and Lara has been there to answer the many queries I’ve had in a timely fashion. Everything has been dealt with professionally and explained well so far. Very friendly and approachable which helps a lot and makes it easy to ask questions.

Andy · 15 June 2021

★★★★★ 1/5

Trustpilot

One of the worst company’s I have ever…

One of the worst company’s I have ever had to deal with. I don’t believe any of these good reviews are genuine If I had known Centrick were the management company of my building before I brought my flat I would have run a mile They send “invoices” two months late with incorrect due dates on and never put the correct value on either. When I questioned this I was given some BS about them not being able to change the due date or value? The only time I hear off them is when they are asking for money. If you have a query about anything they just ignore you Don’t even get me started on the service charge.. charging tenants £2k a year, and for what? The hallways are a mess, the front door to the main road doesn’t shut properly, the intercom system doesn’t work and I have to run downstairs to let people in, the lights on the outside of the building don’t work. They did something to the roof and didn’t fix it properly which caused mould in my spare room. A courier service broke the car gate by pushing it open and the tenants were charged to fix it?? There are so, so many more instances where Centrick have been useless but I will leave it there I absolutely hate having to deal with this horrendous company and it pains me that I have to pay them so much money. I love my flat so much but I need to get away from Centrick and will be doing so when my mortgage is up

Nickrystyna · 16 September 2023

★★★★★ 1/5

Google

Absolutely terrible company took over Essex house birmingham. Increased prices, lower service. Cleaners come in don’t do anything apart from spraying air freshener smells great for 10 mins until it’s gone then smells awful again. Water pressure been messed up for nearly a month. Contacted them soon after I noticed it. And still nothing has happened. Have to pay window replacement because they didn’t maintain the windows properly. Main door was broken for months on a busy street, found homeless inside the building and they didn’t fix it for ages. They are the worst, the team take weeks to get back to you about any little thing. Avoid like the plague they are an absolute scam company. We pay more than the national average for service charge.

Massreport147 · 16 September 2023

★★★★★ 5/5

Trustpilot

Hanna was simply great in providing a…

Hanna was simply great in providing a prompt response to my request.

Amit · 14 October 2024

★★★★★ 5/5

Trustpilot

5-star service!

I have just moved to The Grand Exchange and would like to thank the concierge - Adam, who was extremely warm, friendly and helpful when I was in a difficult situation last Monday. It's impossible to describe it all here because there wouldn't be enough space :)Thank you also for the information about facilities in the building and office space where I can come anytime to have Internet access in necessary situations.

Martyna · 14 March 2024

★★★★★ 5/5

Trustpilot

Thanks Bethany!

I needed to obtain an additional door fob, despite some delays due to matters out of Bethany’s control she went above and beyond to ensure I was able to receive the fob. Thanks Beth!

Hayley · 21 July 2023

★★★★★ 1/5

Trustpilot

Madison house

Madison house - 2 months no lifts ? And don’t reply about some bull that engineer will be out. They been out 3 times and not fixed. IF THEY CANT DO IT HIRE SOMEONE ELSE. Tell me why I’ve had to move into a flat owned by these and carry 2 peoples, every single possession, up 8 flights of stairs !!!!!!!!And by the looks of it all they respond on here is to email them. I HAVE AND CALLED MUTLIPLE TIMES. THEY ARE LIERS, THEY SAY TO CONTACT THEM, THEY DONT RESPOND OR FIX THE ISSUES

Jake · 12 September 2023

★★★★★ 5/5

Trustpilot

Jacob Olram Pilcher was extremely…

Jacob Olram Pilcher was extremely helpful with all requests throughout my tenancy.

Ella-Mae · 13 October 2024

★★★★★ 5/5

Trustpilot

Thank you to Elaine Birkley

Thank you to Elaine Birkley from the Solihull branch for showing us around a house which was up for sale, she was very helpful, knowledgeable and professional. We certainly hope that the house we end up buying will be one from her/ centrik. A credit to the team. Nargis & Khaled

Nargis · 4 August 2021

★★★★★ 5/5

Trustpilot

Maggie is always a pleasure to deal…

Maggie is always a pleasure to deal with and always solves any issues quickly and efficiently.

United · 6 August 2024

★★★★★ 1/5

Trustpilot

I had an absolutely dreadful experience…

I had an absolutely dreadful experience with Centrick's lettings department. Avoid them at all costs! When I faced a massive flood issue, their response was beyond disappointing. All they did was replace the bedroom carpet, and to make matters worse, they simply laid it on top of the wet floor. They also decided to slap some paint on the skirting boards to hide water marks, completely ignoring the underlying problem.What's more, their treatment of tenants is abysmal. They showed no care for our well-being or the condition of communal areas. If you value your peace of mind and a responsive, considerate landlord, steer clear of Centrick's lettings department.

Zanfir · 3 September 2023

★★★★★ 5/5

Trustpilot

Haider Hussain

This gentleman was very helpful

Doreen · 15 May 2026

★★★★★ 5/5

Trustpilot

Anthony has been most helpful and…

Anthony has been most helpful and polite, excellent *****

Melanie · 22 November 2024

★★★★★ 5/5

Trustpilot

Zoya was very helpful and friendly

Zoya was very helpful and friendly. Solved the problems had.

Alison · 5 November 2024

★★★★★ 1/5

Google

We had persistent issues with the windows at one of the buildings they manage, which made it unlivable in the winter. All the residents reported this multiple times and nothing happened except countless inspections without any action. The manager himself in the actual building was a nice guy, who made my stay there a bit more palatable. However, the company itself (Centrick) is very corporate and quite frankly absolutely soulless, they'll take each and every opportunity to bleed you completely dry, until the very last drop to the point of actual harassment, with zero consideration of you as a human-being. It's giving a sick satisfaction in abusing their perceived position of power over you as a tenant, essentially taking advantage of the market. Overall, my worst renting experience so far and I wouldn't recommend having anything to do with them. Getting your deposit back is also a nightmare, they take ages, need constant chasing and try to play dumb or they're simply incompetent, it's hard to tell. It's a truly exhausting and frustrating experience.

Boryana · 21 March 2025

★★★★★ 4/5

Trustpilot

Ryan was helpful and was able to deal…

Ryan was helpful and was able to deal with my query. The overarching issue is relatively long standing and is still in progress. I await further updates but Ryan gave good customer service.

Andrew · 27 July 2023

★★★★★ 3/5

Trustpilot

The lettings team is professional…tenant fees are expensive

The lettings team is quite professional however their inventory of properties to let were I felt limited and the fees charged from the tenant are a bit on the higher side.....so basically its a good agency to let apartments for landlords but I dont think that to be the case for tenants since most of the costs are borne by the tenants.....Quentin our lettings negotiator was quite professional and courteous and on time..thank you so much.

Rangan · 29 November 2023

★★★★★ 5/5

Trustpilot

It was a very good experience

It was a very good experience. Mr. Lee is a very respectable man and he was very supportive and helpful to us. We will definitely recommend Centric and Mr. Lee to our friends for finding a home.

Mahboobeh · 29 March 2023

★★★★★ 5/5

Trustpilot

Swiftly resolved our issue.

Swiftly resolved our issue, thanks to Anita Coles and Maggie Jones!

Emma · 15 October 2024

★★★★★ 1/5

Trustpilot

Would rate zero if possible

Would rate zero if possible. I’ve left several reviews over the years but today is a day of celebration! Centrick have finally been replaced as my property agency!!! Praises to God!! The WORST letting agency to grace the earth. Incompetent company filled with id!ots- even more incompetent staff!! Never thought I’d see the day they were replaced !! Best of luck to anyone who is unfortunate enough to rent with them next! You’re going to need it! I’m convinced their positive reviews are received through coercion or just plain fake because there is not one shred of anything good to come out of that agency. How it exists, I don’t know.

Lots · 19 August 2023