Centrick New Homes Birmingham reviews

★★★★★ 1/5

Google

Made a report of several roof leaks and structural damage. This was ignored for over a month by multiple people (made separate reports and followed up weekly) I had to reach out to the freeholder's agent, as Centrick's inaction is causing unnecessary water damage to the property. Centrick blatantly lied to them, saying they were waiting on more information from me. I have the email transcripts to prove that this is false. Absolute disgrace, I can forgive the inaction, but straight up lying is unprofessional to a degree where I don't understand anyone who would do business with this company. Edit: 5 months and countless requests later still nothing has been fixed. DO NOT BUY A PROPERTY MANAGED BY THIS COMPANY

László · 18 July 2023

★★★★★ 5/5

Trustpilot

Thank you Holly!

Holly is an excellent consultant who responds promptly and provides great support. Thank you!

Tomomi · 7 August 2024

★★★★★ 5/5

Trustpilot

Marwan-Fantastic Axium Concierge

Marwan handled my request quickly and efficiently while also being really kind and helpful. Extremely courteous and friendly.The overall experience during my residency at Axium is great.A big Thank you to Marwan!!!

Jicong · 15 July 2023

★★★★★ 5/5

Trustpilot

Maxi has been so helpful

Maxi has been so helpful and has made moving to the grand exchange so much easier.

Nicholas · 1 July 2024

★★★★★ 5/5

Trustpilot

Adam is so lovely

Adam is so lovely, always so welcoming and helpful!

Cally · 22 October 2024

★★★★★ 5/5

Trustpilot

Zohra Fazal was true to her word.

Zohra Fazal was true to her word.The transaction was not straight forward and required human intervention which Zohra was happy to do.Even better was the fact that we concluded the matter in hours rather than days. Thank you Zohra Fazal.

Mr · 17 October 2022

★★★★★ 1/5

Trustpilot

Cowboys

We’ve just managed to oust Centrick and take over the legal management of our property with an RTM after years of appalling service, misuse of service charge, mishandling of maintenance and awful customer service. As a parting gift they emptied the service charge accounts and left us with 1000s of £££ in unpaid service charge debts which they simply hadn’t bothered chasing- so our building has no reserves of cash should any major issues come up.Awful awful company and would avoid living in or owning any property they have anything to do with.

TF · 6 July 2023

★★★★★ 5/5

Trustpilot

Mr Saf in liberty place Birmingham has…

Mr Saf in liberty place Birmingham has helped me numerous times with lots of small and a few quite significant problems. He is always happy to help and does so with a smile. He really does go out of his way to help you and even in his own time off the clock. He is hard working and maintains excellent professional and even moral standards. He is a real credit to the organisation and the residents are lucky to have him.

Gg · 5 July 2023

★★★★★ 1/5

Trustpilot

My service charge was put up by 215.46p…

My service charge was put up by 215.46p and sent from a No-Reply email address which went into my junk emails I don’t even read these but delete them on a weekly basis … I then received a letter to tell me that I am in debt for 215.46 which is disgusting… I take great pride in paying my bills and don’t expect to receive a letter telling me I’m in debt. Maybe if centrick sent me a letter to tell me that my service charge was going up I might have a little more respect for them. It’s curtisy to explain what’s going on.

Deborah · 5 July 2023

★★★★★ 5/5

Trustpilot

Namrit has been super supportive and…

Namrit has been super supportive and ensured that we received the upmost customer service.

Harmeet · 29 July 2024

★★★★★ 1/5

Trustpilot

The worst company ever

The worst company ever! We still have cockroaches in our building over a year now and still nothing has been done! The service charges are insane not to mention the way the wriggle out of every single issue that is within the building! AVOID AT ALL COSTS MONEY! THE WORST COMPANYP.S.We have emailed and it’s just been a complete waste of time because you do nothing to fix any of the problems! All you do is say well we have to increase the service charge when we are being charged nearly 3k for a tiny 2 bed apartment which has cockroaches, pigeon problems, a heat network that works at 35 percent efficiency …. Your a disgrace of a company it’s companies like yours that don’t deserve to be operating! All you do is push for more money when you give the bare minimum!

Exile · 30 June 2023

★★★★★ 5/5

Trustpilot

Haider was absolutely brilliant

Haider was absolutely brilliant. His customer service and response time cannot be faulted.

Jaker · 13 August 2024

★★★★★ 3/5

Trustpilot

Teething problems finally sorted.

Loads of teething problems initially when I was signed up to the wrong portal account, This created what seemed an insurmountable accounting issue that was compounded by lack of clarity and information when I was eventually signed up to the correct portal account which in turn was nowhere near up to date. Thankfully the intervention of Property Assistant Veronique Hamilton with a little patience managed to sort the mess out to my utmost satisfaction - excellent work. Hopefully everything will be plain sailing moving forward however the accounting team need to take note of Veronique's professionalism and attention to detail.

Kevan · 30 June 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with an exceptional letting agent Hana who went above and beyond to help me secure a wonderful flat. Their professionalism, expertise, and dedication made the entire rental process incredibly smooth and stress-free. I cannot praise her services enough, and I highly recommend her and Centrick to anyone searching for a new home.From the moment I reached out to the letting agent, they displayed an unmatched level of attentiveness and responsiveness. They promptly scheduled a viewing for me, ensuring it aligned perfectly with my schedule. During the viewing, they provided valuable insights about the property, highlighting its unique features and addressing all my queries with patience and knowledge.Hana’s expertise in the local housing market was evident. They guided me through the entire application process, assisting me in gathering the necessary documents and completing the paperwork efficiently. Their attention to detail was remarkable, ensuring that every aspect of the rental agreement was thoroughly explained and that I felt comfortable before proceeding.What truly impressed me was Hana’s the letting agent's dedication to finding the perfect flat that met my preferences and requirements. She took the time to understand my needs, preferences, and budget constraints, and then presented a curated selection of properties that aligned with my criteria.Moreover, communication skills were exceptional. They kept me informed at every step of the process, promptly answering my calls and emails, ensuring that I was always updated on the progress of the application.

Adam · 28 June 2023

★★★★★ 5/5

Trustpilot

House Sale Knowle

Nancy and Gary sold our property in Knowle and managed the situation well when the first buyer pulled out. Communication was good throughout and responses were quick and to the point. Charges were more reasonable than the competitors.

Tom · 13 December 2022

★★★★★ 5/5

Trustpilot

Ryan Sidhu is an asset to Centrick

Ryan Sidhu is an asset to Centrick, give that man a raise or anything he wishes!

Kimberley · 18 June 2024

★★★★★ 5/5

Google

Brigita Norunha fixed a 5 day issue I was having within a morning. Very grateful for her being really on it and taking the time to deal with it personally.

Ben · 16 September 2025

★★★★★ 5/5

Trustpilot

The Grand Exchange -

The Grand Exchange -Amazing property cared for by excellent staff. Adam and Maxi in particular are friendly, polite and helpful everytime I've had to speak to them. They never fail to wave when I walk past the reception. They've made it a piece of cake to book out the facilities in the building. Makes for a great place to live.

James · 23 August 2024

★★★★★ 5/5

Trustpilot

Emma was very attentive & understood my…

Emma was very attentive & understood my issue.

Francis · 25 October 2024

★★★★★ 1/5

Trustpilot

Invoke RTM and get rid of Centrick

After three years of incompetence, misuse of funds (we are legally pursuing around £300k) we have got rid of Centrick as a block management company.It's easy. Just read about RTM (Right To Manage) and you can legally kick them out in less than 6 months! You will need signatures of at least 50% of leaseholders but it's worth it !After just a few months our new block management provider uncovered another raft of misuse of funds and their incompetence which but we can already see improvements!Despite about 10 attempts to repair lifts, the last "fix" lasted 3 days! The same applies to almost every repair organised by Centrick.To say that this is one of the worst property management companies is actually a complement.Most of the positive responces are based on friendliness of staff, which is how bad companies trick trustpilot reviews, so read all the bad reviews from those having nightmares due to incompetence of their staff, lack of support and terrible customer service.Try calling their service department and ask for any information. They don't even have an accounts department to answer your query.Just start a Right To Manage process and replace them with a more professional service provider

Marcin · 15 June 2023

★★★★★ 1/5

Google

Really bad experience with them..they have increased the service charge nearly £600 for this year...poor service, cut the stuff, no maintenance in the building...for months 10th floor building is just 1 lift working...the barrier of the park is broken months ago...and no any repairs...I'm paying £ 2 500 a year always in time and never missed any payments but they put the £ 64 the fee...send all the screen shots payments and asking why this happen and to remove that but still the amount of fees shownin in the portal...left for nearly 2 months with the smell of sewage in the building as was the leak in the flats...left 1 week without concerge and no any notification was sent...no reply to our emails..zero communication with residents...means I'm paying service charges for full service and we don't have half of that...when I called and asked them why they don't reply to our emails they said the lady who was dealing with this has left ..but that wasn't true as came out she has left 2 months later..means that time she was working...seems they really don't care at all ..with the liar you can't build anything...

Bardhe · 13 June 2023

★★★★★ 1/5

Google

Really disappointing service yesterday. I have a flat with a leak involving electrics. I reported on online portal, called the office, was told I would get a telephone call back. I couldn’t be given a direct phone number of someone to speak to. I requested an email address, and the person who was supposed to be calling me to deal with this urgent matter - had out of office reply on their email. Called the office again ,(waited again to get through) again expressed urgency , can someone else call, the second person didn’t call , and the email I was given for her didn’t work (despite me checking spelling on phone) We have now been left over a weekend with a water/electric issue . This is unacceptable service.

Annie · 13 June 2023

★★★★★ 1/5

Google

I am a tenant on a site this company manage. My experience of them is very poor. Incredibly slow to sort out issues if they don't just ignore them totally. I have reported issues on their online portal and after numerous edits asking for updates and phone calls. It regularly takes them weeks and weeks to answer and sort the issue. Little to no maintenance done on keeping the site looking decent, despite us supposedly having a part time care taker. Unfortunately according to my letting agent and seeing the reviews know here this is not a unique to this site problem.

Fiona · 13 June 2023

★★★★★ 1/5

Google

God awful and neglectful of disability access. I’m a tenant in a building ‘managed’ by Centrick. While we previously didn’t have any issues, two lifts have been broken and left with no repairs for a number of months now. Tenants in this building are left with zero disabled access into the parking bays. Beyond this, there are also massive security issues with the doors and any complaints go completely ignored. Complete lack of communication and I’m sure they must be breaking some laws with the complete lack of disabled access. If it goes ignored I don’t doubt they’ll be up to their eyeballs in lawsuits soon enough.

Alexandra · 13 June 2023