Centrick New Homes Birmingham reviews

★★★★★ 1/5

Google

If I could rate 0 stars I would. I don’t even know where to start, but I would never recommend this company as they are god awful, and I certainly would never use them to manage a property if I was a freeholder. I would avoid them at all costs. Have had a leaking roof in a communal area for 2 weeks now, still not fixed. Staff no longer providing residents with updates despite numerous emails/phone calls from many residents. When you get through to a call operator the person you want is always conveniently in a meeting, but still no follow up calls made after, Taken to the tactic of ignoring all correspondence lately. Have taken over 5yrs to register some solar panels, still not completed. 5yrs without any income from Solar because Centrick are incapable of sorting this in a timely manner. Residents repeatedly asking for fire safety reports which were completed over 6 months now we can make the property safe after being told that some areas needed fixing. Even though this is a health and safety issue post Grenfel, but no urgency to simply forward on a report so danger areas can be rectified. Absolutely disgrace! Even customer service ignore emails despite repeated documented contact. So how do you even begin to make progress. As I say they don’t even deserve 1 star. And reading other reviews seems like this situation is al too familiar.

Baljit · 13 June 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Just dealt with Amin at the Birmingham office and he was excellent. Very attentive, understood my query perfectly and resolved my issue immediately.

BA · 23 January 2024

★★★★★ 1/5

Google

Being trying for a week to get someone to answer my phone calls or return emails as I am still getting threatening emails requesting payments for an apartment I no longer own - please contact a the new owner to pay there bills instead of trying to intimidate a 7.5month pregnant woman.

Georgia · 21 December 2024

★★★★★ 1/5

Trustpilot

A woeful, parasitic organisation...

In all my years of renting, leasing or purchasing properties, Centrick have to be the most disgraceful organisation that I've ever had the displeasure of working with.Their customer service team is non-existent; directly ignoring valid queries from residents. Their appeals process is non-existent; with no legitimate way or means of challenging their poor service. And finally, their care, due-diligence, and respect for homeowners, is absolutely absent across all strands of their operations.I suggest if you're looking to buy/lease a property that is in any way, shape or form, linked to Centrick, that you urgently re-evaluate that decision.

Sam · 10 June 2023

★★★★★ 5/5

Google

I can’t speak highly enough of how committed they are to ensuring their tenants are taken care of. I recently dealt with Stephanie Jones in the Nottingham office - who was polite, considerate and extremely helpful. Thank you StephPositiveResponsiveness, Quality, Professionalism, Value

Sam · 13 June 2022

★★★★★ 5/5

Trustpilot

Caretaker at Cutlass Court

I’m writing a positive email about the caretaker at Cutlass Court named Iuliana. I am a contractor for internet and had a job for a tenant whose internet went down and required an engineer. I have seen the caretaker who was very lovely and was more than happy to help me. She is very kind, sweet and very helpful. I don’t normally notice these things but she really stood out to me today. I would like to highlight her hard working ethic and she deserves recognition for what she is doing in her role. Without her input, myself and the tenant would’ve been unable to proceed to restore their internet. I would like to give a big thanks for her help and hope this positive feedback gets relayed to her. 10/10!

Zakariya · 8 June 2023

★★★★★ 5/5

Trustpilot

I had the pleasure of experience……

I had the pleasure of experiencing exceptional cleaning service from Adriana and Frie in my apartment at the Orion building. Their attention to detail and the quality of their work exceeded my expectations. Not only did they leave my apartment spotless, but their friendly attitude also made the entire experience enjoyable. I highly recommend their services to anyone looking for a professional and personable cleaning team.

Joe · 1 May 2024

★★★★★ 5/5

Trustpilot

Thank you so much Neve Tydeman,

Thank you so much Neve Tydeman,For helping me find the perfect home. I’m so happy and excited to move. Highly recommend, ask for Neve she’s the best. So polite.Thank you for everything ,keep up the amazing work,stay blessed. M.Ali x

Malaika · 2 September 2022

★★★★★ 1/5

Trustpilot

Just awful and dangerous

Again everyone: stay away from centrickUpdate:You don't want to investigate, I have written countless emails, you just don't care. For example:you wrote that you cannot reimburse me for a heavy leak in the master bedroom because I had a second bedroom. But I was paying for two bedrooms, and the roof could have collapse while I was in bed- not mentioning waking up in the middle of night so many times. I also paid for a gate and interphone that never worked, you never reply to the emergency calls.So many times. I have sent countless emails, please don't pretend that you are going to investigate."On 09/12/2019 13:16, Olivia Hobbs wrote:> Dear Nicolas,> > Thank you for your response.> > Unfortunately our stance remains that we would not be able to reimburse > you for having to sleep in the 2nd bedroom while the leak was on going.> > Kind regards,> Olivia> > Olivia Hobbs​Just awful and dangerousthieves - not provided the service we paid for over a period a three years and never gave a refund.Worse, dangerous: did not answer the emergency request at three different occasions: there were responsible for a dangerous leak from the roof and each time waited between 3 days and a week before sending someone. They did not give any financial compensation although there has been water leaking heavily on my bed (three times over a period of 18 months, so they had time to fix it). The ceiling could have collapsed, maybe has by now, they never fixed the leak properly and did not care at all. I left the property because of them.They had no one answering the emergency call at several occasions and when they did, they did not send anyone and waited for a few days (as they contractors don't work weekend, wow!!)In addition: they never fixed the parking gate (for which we paid) in three years, although we paid for a secured property the gate was wide open 24/7 ! Nor the intercom system. And they don't want to give us any refund.Of course when I wrote several emails and asked to speak to someone in charge, the (awful) person -probably not human - replied that I am not entitled to write to them.I usually don't write review but I feel it is my duty to warn people, just stay away from them.

Nicolas · 4 June 2023

★★★★★ 5/5

Trustpilot

Centrick has been really helpful with…

Centrick has been really helpful with the process of getting place. Chelsea was really friendly and easy to talk to about the rent and she was very knowledgeable and answered every question we had.

Aj · 3 April 2023

★★★★★ 5/5

Trustpilot

The Grand Exchange- Maxi

Maxi is an amazing person and always there with solution for any queries.

Customer · 28 July 2024

★★★★★ 1/5

Trustpilot

Aggregation of unbelievable failures.

Utterly unreliable, incompetent, dismissive and disconnected is how I would describe this awful “establishment”. Considering the amount charged for Service, the block of flats continues to be under resourced and neglected. Multiple issues being faced by tenants on a daily basis; bad craftsmanship, awful management, neglect from Centrick staff, and just an overall inability to deliver even the most basic care. Considering the costs associated with this building, the service “we” as the customer receive is just unbelievable. So very very upsetting.

David · 1 June 2023

★★★★★ 4/5

Trustpilot

ELIZABETH HIGGS - A shining diamond in the rough

ELIZABETH HIGGSWhat a little diamond in the rough! Following some difficult years under various property managers, Lizzie was appointed and we never looked back!We are completely GUTTED to be losing her but wish her well in her new role. She has been an organised, polite and extremely efficient manager and will be really hard to follow. Thank you from all at Stoneygate Grange Lizzie; you were simply amazing and the best we have ever had from Centrick!Go get 'em girl!

James · 16 June 2021

★★★★★ 1/5

Google

I recently rented the apartment in Birmingham using Centrick service. Michael Nabarro is the one who secure the apartment for us and his service is very professional and efficent. We are very happy with that. However, we are facing downfall service from Kiran Shoker, who is responsible regarding our apartment issues and enquiry. We tried to contact her via phone, which never get respond back from her. The only way to contact to her is via email and respond time is always delays. We have to wait few days to get back from her. And she always send me wrong emails (which she intended to send to someone else) and I am very concern how unprofessional she did her job. I wonder did she also send my information to wrong email address too like she did send other tenant information to me. I requested her the contact details of the property manager so that I can get acess to get my electricity metre reading. It has been two weeks and she gave me wrong informations TWICE. I spend so much time sending emails, making long phone calls chasing the wrong property managers to get access to get my electricity metre reading. Then I was notified I was given wrong informations from Kiran. How disappointing and frustration I feel. VERY UNPROFESSIONAL!!!NegativeProfessionalism

Thiri · 13 June 2021

★★★★★ 5/5

Trustpilot

Thank you very much

Quentin has been very enthusiastic, helping us with landlord appointments and house viewings. You are a very efficient intermediary who has been trying to help us, enthusiastic and patient.

Neverau · 21 August 2023

★★★★★ 5/5

Trustpilot

Great Company

For me, Centrick is the preferred property/letting agency for immigrants working in the UK. In 2021, I had a wonderful experience, and in 2022, they were even better. Mr. Quentin was accommodating in outlining each step of the process.

Emeka · 1 October 2022

★★★★★ 1/5

Google

an appaling company. Never responds to emails and massive concerns by residents. At our address we had massive problem with homeless entering the property. Centrick, refused to engage meaningfully with proper deterrents, fixing gates or installing a key fob automatic system. Dismal disgraceful company. EDIT AFTER REPLY: we have already contacted so often. Ignored, fobbed off, treated terribly. An infuriating gaslighting response from this company

Luke · 13 May 2024

★★★★★ 5/5

Trustpilot

Buy to Let with Centrick

Rather than having savings sitting in a low/no-interest bank account, Centrick advised to check what opportunities they had available. They are the agents of my first buy-to-let flat, and I've been very happy with their six years of service. Specifically, I've found them to be equally mindful of both my tenants and my own interests, a must-have in today's lettings market. I do stress that I am not an exploitative landlord, I'm simply keen to be financially independent as my retirement comes into view. Having spoken with Christiana, the New Homes Manager, discussions led towards a new-build flat available in the new Broadoaks development in Solihull. Christiana was very clear in pointing out the benefits of purchasing a newly built property and her advice throughout the whole process was fantastic. The team at Centrick and the firms they work with have provided invaluable advice on everything from assisting with obtaining the best mortgage from the right provider, to advising me on the end rental market in the Solihull area. They even offered to sort out the furniture for me but I have a flair for that - still I was very impressed by what they had to offer, and in such detail. The sales process has been efficient and stress-free and I look forward to more income, reports of contented tenants, and Centrick going from strength to strength. J. Watkins

Jonathan · 2 June 2021

★★★★★ 1/5

Trustpilot

Be careful if you rent a property from…

Be careful if you rent a property from this company…I’m one of the tenant of centrick Birmingham.In Sep 2022, I received a car park debit note stated that I need to pay for using my parking area which is included in my tenancy agreement.I reported to the tenancy & property manager.They promised they can solve the issue for me, and told me the issue is being solved in Oct and Feb.But I keep receiving notice from debt recovery plus to ask me pay the bill.And it’s the last notice to take legal action!!9 months…They take 9 month time, but still can not solve a small issue, and I’m facing chance to be sued!I’m so disappointed that a top property company such as Centrick can treat their customer in this way…Can any top management from centric in Birmingham can help me to escape from this nightmare please?

Christopher · 26 May 2023

★★★★★ 5/5

Trustpilot

*Hayley Mears* of VP

This review covers a specific staff - Hayley at Victoria Point (not Centrick). I’m hrilled with the level of service provided by Hayley Mears at our building. She goes above and beyond in managing the daily operations of the building, and her dedication and attention to detail are unmatched. From the moment I moved in, she has been an incredible resource, always available to answer questions, offer suggestions, and provide assistance whenever needed. She greets every resident and visitor with a smile and a friendly word’s, and she truly seems to care about the well-being of everyone who lives and works in the building. It's clear that she takes pride in her work, and she is always looking for ways to improve the living experience for everyone in the building.Overall, I couldn't be more impressed with the level of service provided by Hayley. She is an absolute asset here.

Nonso · 25 May 2023

★★★★★ 1/5

Trustpilot

Here we are again

Here we are again. More failed attempts to deliver on what are ever seemingly false promises. It is so incredibly frustrating and diheartening that so many of us leasholders are in the firing line and end up having to pick up the pieces from all these mishaps, mis-managements and ultimately properties that are just not fit for purpose! The management companies should be reporting these issues back to the freeholder to rectify, instead they either; demand more monies from those leaseholders that are paying to fix the structural issues; only fix it when there are serious issues [such as leaks]; or do nothing. It's pathetic and just wrong. There has to be more regulators within the industry to rid these companies and rogue freeholders need to be held accountable and not have leaseholders constantly fretting and fighting these issues, as a leaseholder it just makes you want to give up!

Customer · 23 May 2023

★★★★★ 5/5

Trustpilot

Great experience

Quentin was so helpful and professional when showing me around a property. He even helped me fill in the paperwork to place a holding deposit

Emily · 23 November 2023

★★★★★ 1/5

Trustpilot

Negligence

Negligence. I wouldn't give Centrick management company a shoe box to manage. This company only cares about loading their pockets and you get nothing back on services. They have sat back and let trespassers and thugs vandalize Miller Heights and have done nothing to stop it. Residents have to deal with the problems themselves. The lifts have stopped working for a month and they have done nothing about it even though vulnerable people and children live in the building and are suffering failing. They have no idea how to manage a property. Please avoid Centrick.

Resident · 22 May 2023

★★★★★ 1/5

Trustpilot

Shambles

A real lack in any kind of communication. Our main source of communication is through rumour or a couple of leaseholders who have spent the last few years trying their hardest to get some sort of management in order at the building. Lifts broken with no timeline given to when this might be fixed, leaks still pouring into the building again with no timeline of remedy, repairs still not completed in my own flat from a leak a year ago. A front door has recently been replaced after months of no secure front door, however this door doesn’t lock yet so the building is still insecure. It’s been replaced with an identical door which will just be forced open again in a few weeks. No thought is gone into decisions at the building, it’s just quick fixes and move on. Shambles.

Steven94 · 22 May 2023