Centrick New Homes Birmingham reviews

★★★★★ 1/5

Google

Awful company. Bought a property in auction ‘managed’ by centrick. Tried calling them multiple times and promised callbacks. They say previous vendor never informed of sale because it was a repossession,I sent proof of new ownership via email to Centrick and still no response. This is causing a nightmare for tenants as Centrick still chasing rent after the sale and tenants think that their credit score will be affected. This company should not be managing properties.

Arbaaz · 13 April 2024

★★★★★ 5/5

Google

We used Centrick during the process of buying a new build property. Our agent Stella was extremely responsive and supportive during the whole process. Very friendly and accommodating too. We did not buy said property in the end, however, we will definitely use Centrick in future and would recommend.PositiveResponsiveness, Quality, Professionalism

Ellie · 13 June 2022

★★★★★ 5/5

Trustpilot

Great Help and Support

Centrick took over the management of our development after a few years of problematic service from previous managing agents and they have done a great job of moving things forward. There have been some challenging issues but they have approached them with sensitivity and pragmatism. It’s been great to have a named person to talk to and get direct answers from. Want to particularly call out Emily’s help and support. After years of bad service from impersonal managing agents it’s been a refreshing change to talk to someone who responds quickly and genuinely cares.

Alistair · 18 January 2024

★★★★★ 5/5

Trustpilot

Good agents

My agent Quentin is very professional, responsive and nice. He met me on time at the location and showed me around, answered questions and explained the process very well. I would recommend doing viewings with Centrick.

Edward · 16 October 2023

★★★★★ 5/5

Trustpilot

Centrick manage a building I own a flat…

Centrick manage a building I own a flat in. (Been living in the building for 6 months). In particular Sophie Dalton is really helpful & very good at her job. They’re on repairs and maintenance immediately. They take health and safety very seriously. I am happy to pay service charges for this level of customer service and efficiency.

Becca · 7 April 2021

★★★★★ 1/5

Google

Appaling, I was sent an arreas notice today, despite having a payment plan in place, which clearly indicates that finacially things are tough! Three days before Xmas! I responded immediatly to receive an out of office email stating that the offices were now shut until 2nd January. Feeling extremly distressed, being unable to deal with this during the holiday period. Consistiently disappointed with this company who have delivered terrible customer service, rising fees and declining services throughout my experience of dealing with them.

Kay · 14 January 2024

★★★★★ 1/5

Google

I've lived in a leasehold property serviced by Centrick Birmingham for nearly five years and I couldn't loathe them more. Their service is beyond laughable. They just fully ignore most of my emails and when they do respond, they haven't got a clue what they're doing and seemingly don't care anyway. My building's intercom has been broken for two months now and despite the lease saying it's the landlord's responsibility to fix it, they've refused to do anything until more service charges are paid. Even now, four weeks after they got the service charges, they still haven't fixed it and today they told one of us they didn't even know it was broken! After dozens of emails back and forth! This is absolutely not out of the ordinary at all, this is how they behave on everything related to estate management. We've had so many issues with them and they just don't care at all. Centrick are appalling estate managers and I would recommend avoiding them like the plague.

Mike · 14 January 2024

★★★★★ 1/5

Google

Absolute shambles in organisation and allocation of financial resources. Steer well clear of them and their managed properties. Faulty lifts, partial sale of land that was being used and belonged to the managed properties completely disregarding the inhabitant's needs for accessibility and bin areas. Even rouse arguments with the council because they made bin collection logistically impossible. The front of the building is now heavily littered due to winds, because they sold the bin area designed to prevent wind from blowing the bins open.

Rey · 14 January 2024

★★★★★ 1/5

Trustpilot

Exceedingly Horrible Experience and disregard for health

My interaction with Centrick has been exceedingly disappointing. My partner and I recently relocated to Arden's Gate(Birmingham), and the move-in process has been far from satisfactory. Regrettably, communication has been a significant issue as our emails have gone unanswered, and our requests for amendments to the inventory have been blatantly disregarded. Despite numerous attempts to reach out via phone calls, securing a response has proven to be an insurmountable challenge.Moreover, I expressed concerns about the living conditions in our apartment affecting my partner's health, particularly her asthma triggered by non-functional extractors. Unfortunately, this matter has been consistently overlooked, even after formally addressing it via email.Given my distressing experience, I strongly advice anyone to exercise extreme caution when dealing with Centrick, whether it be for rental, leasing, or purchasing. It appears that once they secure your payment, subsequent communication becomes nearly nonexistent, leaving customers feeling neglected and frustrated.

Joshua · 14 January 2024

★★★★★ 5/5

Google

Stella has been fantastic throughout the process of buying my new home. From the moment she showed me round, Stella has been my first contact if I have any queries, and she's always chased people to find the answers and keep me updated. She's been a joy and I would highly recommend her as an Estate Agent.

Ahsum · 13 June 2021

★★★★★ 5/5

Trustpilot

Thanks Maxi

Great service and friendly staff at the grand exchange, special thanks to Maxi for his kind and helpful support

Amr · 13 September 2024

★★★★★ 1/5

Trustpilot

Worst experience and worst company structure

It has been one and a half years since Centrick took over the management of my property, and it has been a terrible experience living in my flat. They have been unprofessional, entering my flat without permission, and constantly seeking excuses to evict me despite timely rent payments. They issued a Section 21 notice, and now they are increasing the rent significantly, requiring me to undergo referencing again despite three years of continuous renting. They are also altering payment dates arbitrarily as a new agent takes over, causing unnecessary stress. Despite my attempts, senior management has not reached out to address these issues. I cannot recommend Centrick to landlords or tenants based on the distressing experience I've endured.

Asif · 10 January 2024

★★★★★ 1/5

Google

This is cleaning company at best disguised as a property management company. Apparently being investigated by Panorama series.

Jey · 16 March 2026

★★★★★ 1/5

Trustpilot

Our experience with Centrick…

Our experience with Centrick unfortunately is not good. They hardly answer our emails, they were sending emails about arrears, despite we always pay all before the date in the contract, and our building looks like abandoned. We have had an issue with the gas supply for several months and nobody has solved this yet, we have cold water almost everyday and our radiators are not working, besides the building conditions are not good and a lot of things need to be renovated and repaired. I would like to say the opposite as I don't like give bad marks but I can't lie if our experience is bad we can't say different.

Weronika · 5 January 2024

★★★★★ 1/5

Trustpilot

Had to dispute many times to return over £800 from unjust fees and deposit charges over the years.

I almost never leave any reviews, however this is probably the worst company I have ever dealt with ever. Don’t believe me? Read away. Had to dispute many times to return over £800 from unjust fees and deposit charges over the years.Incident number 1:
Whilst leaving the first property I have called the agency and been informed that the final payment day was 22nd of January. A week or so after that I got an email from the agency telling me that I had missed a payment (said it should be the 21st of January) and have to now pay a £50 late payment fee. Which is obviously not ideal, but miscommunications happen. I tried to call back and sort this situation in an understanding manner and explain that I have been advised by their own agent on the final payment day. HOWEVER, the conversation I had was truly unpleasant, actually it was more like a monologue, the agent on the other end talked to me like I’m an idiot, completely dismissed what their previous agent said and basically said that I should learn how to read contracts.After listening to that whole disrespectful lecture I informed the agent on the other line that I have a recording of the call where I had been advised to pay on the 22nd, ONLY THEN they changed their tone, started to be apologetic and removed the late payment fee.Incident number 2:Whilst leaving the same property, the agency has tried to take off £400+ from the deposit where £200+ would go to the cleaning costs(the property was left in a much cleaner state than we moved in). If you’re thinking of renting with centrick property, TAKE AS MANY PICTURES AS YOU CAN when you move in so you can fill up the check-in document. However, the agents will most likely be incompetent and will not know how to open .zip files or even .pdf files. So you will most likely have to spell out how to open up the pictures to them. As £415 charge from the deposit was unacceptable, we went through TDS. As we had some original pictures when we moved in, the charge went down a bit. However, the “professional cleaning” charge had to stay as they had a sneaky contract clause where they asked for professional cleaning services when leaving the property and cleaning the apartment yourself to a much better standard than we moved in wasn’t enough. When we asked for a proof of carried out “professional cleaning” prior to us moving in and AFTER they returned the deposit, it was no where to be seen. Thankfully this clause has become illegal now.

Incident number 3:
Due to the shortage with Birmingham apartments, the second property was also rented from centrick, and it was the same old story! When leaving this property, the leaving date was again “confused” and they tried to overcharge by £60+. Incident number 4:
You guessed it, a deposit dispute again! The check-out report came and surprise surprise! Again £370+ was about to be taken off the deposit which £236 was just for cleaning! This time we were prepared, when we first moved in, we sent over 100+ photographs of dirt and imperfections to the agency (even though this was a new built!) and knew that the “professional cleaning” costs were illegal, therefore this time it was easier to win the money back.Incident number 5:You thought the deposit incident was the end? NOPE! I don’t know if it was their finance department or what, but the deposit that was sent back was £60+ short and had to be chased down again. Only after a couple of days the agency replied that the money will be refunded in a couple of days with 0 explanation. We had asked to explain how this incident even occurred but were met with radio silence.Moral of the story:
Never EVER trust this agency. Period. They will try to be to you super nice while you’re applying for the property. That’s it, this is the only time when you’re going to have a pleasant interaction with them. After that they can be as rude as possible.TAKE AS MANY PICTURES AS YOU CAN WHEN MOVING IN. TRUST ME, this will save you so much money in the long run.Demand what’s yours till the end, this unacceptable behaviour preys on the tenants.

Menethil · 18 September 2022

★★★★★ 1/5

Trustpilot

Unlawful tenancy fees and charges

Since assuming management responsibilities for the freeholder of my flat (I own the long leasehold interest), Centrick sought to unlawfully charge me hundreds of pounds by way management and inspections fees which they are not entitled to recover under the terms of my lease. As a property lawyer, I have advised them that they are not entitled to the fees and the responses I have received have been entirely without legal foundation. Further, some of the purported inspections haven't even taken place and despite this being acknowledged to other flat owners in the building, the charges haven't been removed from my account. I have not had a response to my emails since September despite chasers. I will be taking legal action if this is not addressed. For anyone considering, avoid this company.

Harry · 5 January 2024

★★★★★ 5/5

Trustpilot

Marwan is a great concierge at the…

Marwan is a great concierge at the axium, cannot thank him enough. He manages all the post and deals with all residents queries. Professional, polite and friendlyTHANK YOU

Tiancheng · 21 March 2024

★★★★★ 5/5

Trustpilot

Great to be tenant under this…

Great to be tenant under this professional business. Very friendly and helpful staff. Especially Lara white, who has helped me in a professional, timely and informative way during my stay/tenancy. And also provided me with a quick,comfortable check out process. Glad to have such experience in a world where are many properties businesses around.

Badr · 3 November 2021

★★★★★ 1/5

Trustpilot

Terrible for paying small businesses for work

Really poor company for sole trader work, my partner did work for this company months ago and still hasn't been paid, after ringing every branch to speak to someone after all his emails were ignored or not being recieved, I myself contacted one of the main managers of the company on linkedin who did quickly respond and got someone in touch, but since then still no payment after a mix up ( on there end) the person dealing with all this has not even responded back over payments on Friday 22nd December and has now not responded knowing there shut for two weeks, I think this is terrible to do this to small business owners especially around Christmas time, big companies yet again bumping small businesses of fees, asif people don't have bills and a family, if your a small business think again before doing any work for this company as you won't be paid for a while or paid at all, the stress this causes on individuals just trying to run a small business is disgusting

Jorja · 23 December 2023

★★★★★ 5/5

Trustpilot

I am really thank you to Quinton and…

I am really thank you to Quinton and his team, who is really professional and really helpful, would definitely recommend him to all of my friend if they need to relocate to Birmingham, thank you Quinton!

Yuhan · 18 September 2023

★★★★★ 4/5

Trustpilot

Purchase in Birmingham

Just completed a purchase in Birmingham - the agent Luca was professional, helpful and organised a couple of follow up viewings so I could co-ordinate work to be done once the purchase was complete. The building is also managed by Centrick and expect the same good service from the property team.

Carol · 11 April 2022

★★★★★ 1/5

Trustpilot

Move in day was a disaster-…

Move in day was a disaster- communication poor- wrong keys given. No heating- 5 days later. Still not been replaced or responded too. The apartment was not cleaned. Plates and cutlery in the sink. Food crumbs over kitchen counter. Fridge freezer filthy. Carpets filthy. Both bathroom dirty. Broken bed left in one of the bedroom- (unfurnished property) No instructions given ie how things work, what day is bin day. No electricity readings so cannot set up utilities and organise wifi

Melanie · 20 December 2023

★★★★★ 1/5

Trustpilot

Tuscola > Grangeford > Centrick who is accountable

Tuscola > Grangeford > Centrick who is accountable that is the question. We now have all just been give another astonishing bill of £2000 plus. Tuscola employs Grangeford as their asset management company. They in turn employ Centrick to manage the building.It’s pretty clear & obvious to see that leaseholders have been let down on all accounts since Centrick took over. However the new bill is for Insurance which has come from Grangeford at the instruction of Tuscola. So lets unpack that, according to Grangeford the insurance claims were made "due to the repeated issues with the soil stacks". Bearing in mind that this is the building is less than 10 years old surely the problems with the build should sit with the Freeholder as part of the 10 year new build guarantee, not the poor leaseholders who have constantly had to repair their apartments due to water leaks.Centrick say it is out of their hands - all be it the latest repairs to the soil stack haven't been done which in turn will result in more claims for repairs on apartments.Grangeford have invoiced all the leaseholders directly for the insurance premiums, bypassing Centrick but at the instruction of Tuscola.Disgraceful - situation has got to the stage that tenants are leaving the building as it is unlivable, leaseholders are financially and mentally broken. And a building in a state of disrepair that the assets aren't saleable. And the landlord Tuscola (199) Ltd are an offshore company registered in BritishVirgin Islands

Fiona · 19 December 2023

★★★★★ 5/5

Trustpilot

Satisfied

I am happy with the service of centrick. I usually contact with Lara and she effectively addresses my concerns. I am moving home and contacted for obtaining meter reading which she responded in time and taking care of as needed. Thank you Lara and keep up your good work!

Sumaiya · 4 July 2022