Trusted Agent profile · Birmingham
★★★★★
591 reviews across 2 platforms
2208 Coventry Road, Sheldon, Birmingham, B26 3JH, B26 3JH
Burchell Edwards's office in Birmingham, at 2208 Coventry Road, is rated 3.1 out of 5 across 591 reviews on two platforms, including 320 Google reviews rated 4.1.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotHouse valuation
We had our house valued yesterday by Victoria and Shaugnee, from the Whitby branch, both were very pleasant, prompt and extreamly knowledgeable,always backing up statements with their own experience.Very professional - we will certainly be using their services.
1/5
TrustpilotHonestly
Honestly, if I could give zero star I would. Booked an appoinment through richard wakefield office to view a house, went to see the house, agent never turned up, waited for an hour. Rang them many times no answer. Awful and unprofessional agent ever, never viewing house with these time wasters!!
1/5
TrustpilotThe day before due to move at 4.30pm…
The day before due to move at 4.30pm brudgfords Jesmond rang to say landlord pulled out! This after we had signed ast and paid 6 months rent up front. The negotiator had not done their job effectively which is why this happened. Left homeless and destitute with two young kids. Hopeless avoid
5/5
GoogleMs Olivia D, gave us a very good service and explained the details elaborately. So happy to be here. Accomplished our mission of getting our desired rental house. Thanks to her and her agency.
1/5
TrustpilotVery poor uncommunicative…
Very poor uncommunicative unprofessional services for landlords from their lettings department and their Countrywide department were exactly the same also ....unhelpful....no response time if any ....and have still not returned our unanswered questions with regards to our property ....totally uninterested
5/5
GoogleI brought my house through burchell Edwards Estate Agents and the experience was great!PositiveProfessionalism
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Burchell Edwards team provided a five-star service!
5/5
GoogleI brought my house through burchell Edwards Estate Agents and the experience was great!PositiveProfessionalism
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Burchell Edwards team provided a five-star service!
1/5
TrustpilotWorse agency ever
Worse agency ever , irresponsible and worse communication ever. You can't get through phone or email and that was for several viewing I was trying to arrange so don't want to imagine how terrible they will be after renting a property.Avoid ,avoid
5/5
GoogleHassle free house sale from start to finish and cannot recommend enough. They even found us a new property to buy which in the current market is a miracle in itself!
5/5
GoogleI have been on a couple of viewings now with Dougie in search of my perfect home. I find Dougie to be very professional, approachable and easy to talk to about my requirements.
1/5
GoogleBeen trying to view a house they are selling, have rang atleast 4 times and always told we will get a call back which never happens. Missing out on customers so be wary if you sell with themNegativeResponsiveness
1/5
GoogleVery bad estate agents drive you round the bend bunch of liars tell you they are not doing viewings on the propertys next thing you know they are sold they have buyers that they know and pass all the good deals to them AVOID LIKE THE PLAGUE.
5/5
GoogleAbsolutely great service and very helpful, they know what they are doing and are very professional. They are more to your needs rather than their own and put you first. Definitely recommend using this estate agency.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGeorgia helped with the application and…
Georgia helped with the application and viewings efficiently. She answered questions and Mason took our details promptly. No concerns.
5/5
GoogleStarting from lovely Roberta, who made sure I got the mortgage! And Douglas who found my perfect place pretty much straight away. Everyone there are friendly and helpful! Would definitely recommend.
1/5
TrustpilotStockton Heath
Stockton Heath. Review and photos to follow at close of business Friday.
1/5
TrustpilotTruly dreadful
Newcastle under Lyme: Money deducted without agreement, staff never fulfil promises, service poor at best, staff rude and petulant, refuse to release deposits after being sacked as agents. Anyone reading this, beware. This company should be avoided at all costs, or book an early appointment with the Lettings Ombudsman
1/5
TrustpilotSorry but there service is shocking ! Bamber bridge branch.
Sorry but there service is shocking. Bamber bridge branch !!! One minute you have a deal anfd the next minute you don't ????? i would give them half a star if i could.Don't bother wasting your time.overall poor !!!
5/5
GoogleLooking to buy a property in the area and have been dealing with Dougie. He has been really helpful so far and has lots of knowledge of the area!
5/5
GoogleBeth came to value my house not long ago. She did such an amazing job and was very knowledgeable and very polite. Beth couldn't of provided a better service.
1/5
TrustpilotFrom start to finish at pudsey office…
From start to finish at pudsey office they got every stage of process wrong.l had to chase feedback from buyers and waited days sometimes for replys.on moving day i was chassed for keys and they were not helpfull at all never use again shocking service.
1/5
TrustpilotVery hard to get a hold of them
Very hard to get a hold of them, doesn't seem like they know how to treat a client. Customer service is just terrible.
1/5
TrustpilotAvoid at all costs
Never answered telephonesEmails not always answeredNever passing on messages when calls finally answeredGiving out wrong information about what to bring in
1/5
TrustpilotDreadful
Dreadful. Jesmond branch. Need to vet landlord as landlord pulled out 4.30pm day before moving date. The agent assured immediate refund which took 3 days. Inefficient, poor service, poor availability of anyone in the lettings department and, poor organisation. Save yourself heart ache and avoid bridgfords
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