1/5
TrustpilotDo not use bridgefords
Do not use bridgefords. They fed us with lies from the start and told us what we wanted to hear but didnt put ot in writing. We are now £750 down because if the lies.AVOID
Trusted Agent profile · Birmingham
Burchell Edwards Sheldon reviews in Birmingham
★★★★★
591 reviews across 2 platforms
2208 Coventry Road, Sheldon, Birmingham, B26 3JH, B26 3JH
Burchell Edwards's office in Birmingham, at 2208 Coventry Road, is rated 3.1 out of 5 across 591 reviews on two platforms, including 320 Google reviews rated 4.1.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLeeds office
Great service from the Leeds office as always. Tricky times of late and I have had issues with tenants, but I feel these have been handled well by the team a++
1/5
Trustpilotpoor communication
poor communication - lack of contact or updates.on transactions. have to chase them for information.. hard work !
5/5
GoogleVery thankful, Appreciate your help and look forward to doing business with you.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotIt takes a lot of practice to perfect the art of being so incompetent
How can you be so incompetent.People working there can't even send an email.So so so bad, probably the worse company I've ever experienced and would highly recommend you to avoid
1/5
TrustpilotSorry for the 1 start but no option of 0!!!
Happy to take your money with scant regard for their contractual obligation. Took over a year to fix some of the problems in house and still did not address the main problems.Filthy poorly maintained houseDisgraceful.
4/5
TrustpilotGood customer care
I have been renting my house through them for years, comparing this company with others I have to say that they are very competent and efficient. No complaints, I strongly recommend them
1/5
TrustpilotNot interested at all
Not interested at all. Took several phone calls to get any response at all, and wouldn’t allow any house viewing until my own property was on the market.
5/5
GoogleI would recommend these guys over their competitors every time. Polite and extremely helpful.
1/5
GoogleTerrible customer service with very little communication and often told things that weren't true. Wouldn't recommend to anyone. They took 2 months to find a tenant where another company took a day.
1/5
TrustpilotExtremely poor customer service
They hanged up on me and refused to pick up the phone. All because I had some specific questions about the property. The length of the call was 5min. Unbelievably rude customer service!
1/5
TrustpilotShoddy practices
Shoddy practices - gave my data to third parties without my authority. Switched utility companies on the property without asking me. And three months on they still have not returned my deposit.
5/5
TrustpilotStafford’s finest
Patient, honest and empathetic. The best!
1/5
GoogleThey don't answer the phone or respond to voicemail. Poor customer service.
1/5
TrustpilotThey haven’t returned our deposit yet
They haven’t returned our deposit yet, we left the property 3 months ago!! They ignored our calls. Avoid! ( Leeds)
1/5
TrustpilotPlease avoid
Please avoid. Had bad experience both buying and renting the property. The team lacks skills. Communication is very poor and this caused a lot of issues.
2/5
TrustpilotBridgefords Stafford work for their…
Bridgefords Stafford work for their landlords and do nothing for the tenants. Abysmal service throughout are 18 month tenancy and lengthy delay in receiving our deposit back.
4/5
GoogleI found the after sale agreed service very proficient and helpful. Unfortunately I feel it was let down by the up to agreed sale with bookings and feedback.
5/5
GoogleGreat level of service. Assisted from start to finish 5*
5/5
GoogleReally helpful and informative with great service would highly recommend
5/5
TrustpilotFantastic Sales team
Fantastic Sales team, they provided a personal and professional service when selling our home. It was priced correctly and they supported us throughout a difficult process. Thank you!
5/5
GoogleDespite covid delays a very efficient service leading to an excellent end result.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotHad a great experience with Bridgefords
Had a great experience with Bridgefords as our letting agent, made the process very simple and were really accommodating even during the current circumstances!
5/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
