Burchell Edwards Sheldon reviews in Birmingham

★★★★★ 1/5

Trustpilot

Only gave 1 star because I had to

Only gave 1 star because I had to. Absolute disgrace of a company. If you want to be lied to, call dodged, ripped off on end of tenancy deposit return (genuinely left the property in a better condition than recieved it in) and caused a huge amount of stress then rent a property from this outfit. If however you would like to avoid all of the above then rent a property from elsewhere. Seriously, don't put yourselves through the stress. It will take 3 months, THREE MONTHS of listening to lies, dealing with incompetence, and call dodging because they know they have cocked up just to get your deposit back. Read reviews, do your checks, I doubt you'll find any extremely satisfied customers.

Rachel · 6 June 2017

★★★★★ 1/5

Trustpilot

LOWTON BRANCH LET DOWNS!!!

Do your research on Brigfords before you even glance at their website let alone walk through the door. It seems that they will be happy to place any house on the market without firstly checking that the person who is selling is in a legal position to sell! 24 weeks on and £1200 out of pocket on a vacant no chain property without an exchange date mentioned once, i had to back out! Unprofessional! They will literally sell the ground from under you if you said you owned it! Buyers be aware! Always speak to the vendor at the earliest opportunity, and always request proof of who owns the property and ensure the seller has power of attorney if they say they are selling on the behalf of someone else! Very underhanded! Personally I'd keep well away!!!!!!!! Charming staff until you hit a wall, then expect very little help with zero empathy, topped of with a drawn out game of he said she said while you're made to sit through all the legalities that should have been covered before the house got placed on the market in the first place!

Lee · 13 May 2017

★★★★★ 5/5

Google

very helpful friendly and went out of the way to help, very happy with my service.

Sean · 27 October 2023

★★★★★ 5/5

Google

Id like to thank burchell edwards espesially thomas hale for helping me to rent a new flat amazing customer service he delt with every brickwall i hit proffesionlyput me at ease and took me all the way through a difficult jouney and now ive got a perfect home thankyou again i will allways put friends and family yourway thanks again

Adam · 27 October 2022

★★★★★ 5/5

Trustpilot

bridgfords Washington

I am very Impressed the team especially Ann was fantastic dealing with my move in, nothing was too much trouble,would defiantly recommend this company thank you again.

Gemma · 23 October 2019

★★★★★ 5/5

Google

I have used Gary and Louise twice now for purchasing. Couldn't recommend them enough.

Nelia · 27 October 2023

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication, all words no action.

Matthew · 15 July 2025

★★★★★ 5/5

Google

I approached Burchell Edwards at Sheldon to carry out a valuation of my father’s Property, as my mother has just been admitted into a care home. Beth carried out the valuation professionally and very sympathetically. Nothing was too much trouble for her, and she certainly went the extra mile for us. I would recommend Burchell Edwards to anyone looking to sell a property.PositiveResponsiveness, Quality, Professionalism

Colin · 27 October 2021

★★★★★ 5/5

Google

Had such great service from Stephen Strong. I would definitely recommend this agency.

Steffi · 27 October 2023

★★★★★ 1/5

Trustpilot

Stay Away !!

Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!

Sus · 17 August 2023

★★★★★ 1/5

Trustpilot

Don’t waste your time

Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.

Faith · 6 July 2018

★★★★★ 1/5

Trustpilot

Dealt with a guy called zahid should…

Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,

Nicola · 27 June 2019

★★★★★ 1/5

Trustpilot

Horrendous end of tenancy experience

Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere

Sabrina · 29 August 2024

★★★★★ 1/5

Google

They booked my appointment for viewing and I went there and no one turn up. No one was there in my allocated appointment time. Even, I tried to contact them by both phone calls and email but no one get back to me. This is so unprofessional. I'm really disappointed with their service 😞 …

Tafsir · 27 October 2022

★★★★★ 5/5

Google

I must say from start to finish the burchell edwards team were fantastic. Not only did they value my house higher then the other agents they also achieved over that price. The viewings ran smoothly and their communication was brilliant throughout the process. Would highly recommend to anyone looking at selling their hiusePositiveQuality, Professionalism, Value

Mitchell · 27 October 2022

★★★★★ 1/5

Google

BEWARE!! They force you to use their in-house mortgage brokers. When presented a mortgage in principle the broker didn't accept that and asked me to get a decision and principle. They are totally incompetent. So walk away and don't waste time!!

Jak · 10 December 2023

★★★★★ 1/5

Trustpilot

Accepted property and then they rang to say they’ve accepted someone else!!

I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.

Nancy · 20 September 2021

★★★★★ 5/5

Trustpilot

Georgia brilliant

I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean

Dean · 11 March 2024

★★★★★ 5/5

Google

Just used this estate agent to sell my late Grans property in Sheldon. Had some good advice from Steve at the start about pricing as the property at the time was leasehold and worth far more than I had anticipated. The property was sold at a price which was at a premium to the guide price which reflected the freehold purchase. Thanks to the team for a great result.

Clive · 28 October 2019

★★★★★ 1/5

Google

BEWARE!! They force you to use their in-house mortgage brokers. When presented a mortgage in principle the broker didn't accept that and asked me to get a decision and principle. They are totally incompetent. So walk away and don't waste time!!

Jakwan · 27 October 2023

★★★★★ 1/5

Trustpilot

Worst letting agent ever Wakefield branch

One of the worst estate agents to deal with when we rented a property. The Wakefield branch staff were awful to deal with and made us feel like liars. We are currently going through a complaints procedure with them and they are withholding our deposit due to the fact that they are incompetent and got paperwork incorrect. I hope the landlord has learned a valuable lesson using them!!

Miss · 3 December 2019

★★★★★ 1/5

Trustpilot

Rude

Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow

Kieron · 19 July 2018

★★★★★ 1/5

Trustpilot

Not the best experience over a two year…

Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.

Alan · 29 August 2019

★★★★★ 3/5

Trustpilot

Bridgford Didsbury was ok

Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies

Douglas · 8 June 2017