Trusted Agent profile · Birmingham
★★★★★
591 reviews across 2 platforms
2208 Coventry Road, Sheldon, Birmingham, B26 3JH, B26 3JH
Burchell Edwards's office in Birmingham, at 2208 Coventry Road, is rated 3.1 out of 5 across 591 reviews on two platforms, including 320 Google reviews rated 4.1.
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Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleWe used Burchell Edwards to sell our Sheldon home and the service was fantastic from start to finish. Stephen ensured the branch kept in communication with us at all stages, managed the viewings and ensured we achieved the best price. I highly recommend them!
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Burchell Edwards team provided a five-star service!
1/5
TrustpilotAbsolutely f**king disgraceful
Absolutely f**king disgraceful. We were never meant to have any contact with our landlord during tenancy but had it not been for him, we would never have known when repairs were to be done, when gas check was due etcetera. When it comes to confirmation of anything these guys don't get back to you. I simply cannot understand what capacity they occupy when they charge fees but don't actually do any work. Steer well clear whether you are a landlord or tenant.
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the level of service I received from the Stockton Heath branch. I recently contacted the branch to arrange a viewing of a property which I was very keen on. My initial viewing was arranged for the 8th March which was then cancelled because the house was being redecorated. Another viewing was arranged for the 15th March which was cancelled again for the same reason. Rather than booking another viewing, I was informed that they would be in touch to arrange the viewing. I had received no phone call by the following Friday, the 23rd of March and so I thought I would call them. The property was ready and a viewing was arranged for Monday the 25th. The next day, Saturday the 24th March I received a call telling me that an offer had been accepted and there would be no more viewings! I was also advised that my details had not been stored on the system and that there was no record of any viewings prior to the last one being arranged! I feel cheated and lied to. I believe that the property was earmarked and that the staff there have acted with prejudice. Do not trust this branch!
1/5
TrustpilotExperience with Manchester branch about…
Experience with Manchester branch about Derby Rd in Salford property (Jan 2019): They are either xenophobic or deceitful. I wanted to view the property as soon as it came out on market and they told me they have to arrange viewing with current tenants, who want to get out of contract asap as their relationship broke down and both have new place to live already. So it was very urgent for those tenants to find a replacement. Agency told me they would call me when they arrange viewing - they did not. I called back in 4 days. They said how, sadly, tenants' granny fell ill and they had to go take care of her so they were not at home... but I will be called the next day when they arrange viewing. They didn't call. I called back after two days. They changed their story and said that tenants were so busy with work they simply couldn't find time to arrange viewing (allegedly, these people have new places to live and want to get out of contract asap so surly they would be very eager to arrange viewing). Agent said there is a viewing for the property organised in a few days. I asked why haven't they called me as they promised they would, they told me "you are the first in line". She said they left a voicemail on my phone. I do not have a voicemail function on my phone, so they lied. After this experience, I would never deal with them again in any shape or form. They are nasty and not doing their job decently, holding those tenants under the contract longer than necessary and not doing everything to arrange replacement. I was not surprised reading all the bad reviews here.
5/5
GoogleRang for some advice, very friendly and helpful staff.
Thank you for taking the time to share your positive experience with our team at Burchell Edwards Estate Agents Sheldon. We are delighted to hear that our staff were friendly and helpful when you called for advice. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
1/5
TrustpilotIf I could I’d give this 0
If I could I’d give this 0. Booked a house viewing, was there for half an hour outside waiting, so I called up the estate agents who told me they cancelled the viewing but did not tell anyone of us, they could have phoned emailed or simply show up but no. Massive waste of our time, no respect. That’s how useless snd incompetent they are. Run by a bunch of 5 year olds
1/5
TrustpilotManchester City Centre - Do not use these estate agents!!!
Do not use these estate agents!!!They are absolutely terrible. 18 months in a 2 bed flat in Manchester has cost me over £500 in admin fees, paying to move in, renew contract, leave the property and for a reference. I have been informed by a former employee that these are not compulsory and not their minimum fee, they hike up fees well above the agency minimum to get commission when people pay them. Appalling by any means, but especially when considering we had broken bathroom lights for 8 months when moving in as they ignored the numerous reports of faults with exposed wires hanging from the ceiling in a wet room, among many other problems.
1/5
GoogleHired to sell a house for my family after a passing. Sales advisor who first came was polite and informative however failed to go over the finer details in the contracts at the time! Viewings completed by the team in Sheldon, however offers from clients that was submitted, were not acted upon quickly, and we was not notified until we asked. Glossy photo pack- not worth the money photos taken by myself on an iPhone turned out to be better quality thank goodness this was refunded! Keys to the property was giving out with out prior permission to outside surveying company, knowing the propert was occupied leaving damage to the loft and footprints around the house! Privacy and security breached! When challenged the company simply admitted there was no security audit trail and unsure who signed he keys out which leads me to think what else has been breached! Certain members of the team are rude, dismissive and quite frankly oblivious to situations! Please check out other local branches reviews on here before going with these as I wish we did as we would of gone with the rival branch a few doors down!
1/5
GoogleReally disappointed with the service B&E offers to potential buyers. Both me and my husband called them on two separate occasions to arrange house viewing only to be told that we have to come in to their office first to see if they can arrange a better mortgage deal for us. On both occasions we told them we already made our decision with which lender we wanted to go with. They took our details and said they will be in touch. We never heard back from them. Blatantly obvious all they care about is getting bigger commission for themselves for selling their own mortgage deals and won’t let you view unless you are prepared to go with it.
1/5
TrustpilotKEEP WELL CLEAR OF THE DURHAM BRANCH
where do i start, if i could give 0 starts then i would i went to view a property through the Durham branch the house seemed ok with the tenets belongs still in it so i signed and paid i had stressed that the house must be cleaned before it was let to me they said that would not be a problem, when i got the keys and opened the door the smell hit me and straight away i could see it had not been cleaned every room was filthy there was a lot of black mold in the house which with me having asthma was no good for me to live in, there was also lots of rubbish in the outhouses and the decking was unsafe i was also bitten all over my body it was not fit for anyone to live in the property should never have been sighed off i had contacted the estate agents which were rude and said i had no choice but to keep the property but i point blank refused after many phone calls the finally got back to me to say the landlord will be willing to clean the property but that will be it or they would put the house back up for let again and i would receive some of my rent back but i never got anything back and after a couple of months fighting to get my bond back as staff never returned calls or emails i was £920 down plus all phone calls and being charged for council tax water the energy bills for a house that i had never lived in the stress and upset they caused me and not getting an apology is so unreal very unprofessional company i stress to people to stay well clear!!
1/5
TrustpilotI was left sitting outside a property…
I was left sitting outside a property not once but twice in the same day waiting for a viewing.I was told I would meet staff at the agreed time and when no one turned up I called to be told they tried to call me 3 times and sent me a text to confirm the viewing.They had not.They then agreed to reschedule the viewing a second time later that day.Once again, no one turned up.I’ve sent my complaint to head office. I could only get the details to do this by calling a different branch in Washington and having them email the details to me.A day wasted after arranging time off work.Based on the other reviews of this company it’s safe to say I will never be using them again.I feel sorry for the landlord wishing to rent their property and wish I could contact them to tell them my experience. Sadly they will probably never find anyone to rent out to through this company as they can’t even arrange viewings for prospective tenants.
1/5
TrustpilotSonia was anything but helpful. (Chris was nice though)
Was contacted by a landord of a lovely little flat in Stockport and given the all clear to move in that Saturday. Sonia (whom failed to turn up to the viewing) then called us a few days after, telling us that we were unable to move in as the landlord had “disappeared”. We were devastated. Have been attempting to contacy them since and have been told that the landlord was still AWOL. Cut to today - we find out that she had simply decided to give the flat to someone that she personally prefered and they have been living there for around a month now. Beyond insulted, upset and angry. Will not be using again.
1/5
TrustpilotManchester Didsbury office
Used the Manchester Didsbury office to rent a property and I will never use them again. Not only were the fees ridiculous, they were slow with responding to maintenance issues and when they finally did the staff members had a bad attitude. I had damp and mould in my flat which never got resolved and now they are not responding to my calls and emails in regards to returning my deposit. I have never been so unhappy with a service.
1/5
TrustpilotUsed the Harrogate Office whilst…
Used the Harrogate Office whilst renting in Ripon. Firstly take pictures the day oh go round with their agent. Ensure you have some form of dialogue with the landlord as the agent won’t respond and won’t assist with any works such as mould, damp or faulty appliances. The landlord won’t be told either meaning if they do inspect they won’t know of the issues and then be in shock they hadn’t been told. It’s what happens when children are given jobs of responsibility.
1/5
TrustpilotDO NOT TOUCH THIS AGENCY
DO NOT TOUCH THIS AGENCY! To start off with, if it was possible to leave 0 stars i would have done. Their customer services and work ethic when it comes to bonds is absolutely DISGUSTING! First of all how they could justify keeping an entire bond when the property was left in better condition that before is beyond me. i have seen plenty of people who have had issues with their bond, they twist little things to justify their actions when all they are interested in is retaining as much money as possible and screw everyone else.
5/5
TrustpilotOutstanding service
From the first day Daniel came out to the viewing to Emails from Lisa with viewings and updates to the final call from Jane saying congratulations, we have exhanged they have been outstanding. We have been kept up to date with every aspect of the sale. We cannot fault any part of the process, they keep on at the solicitors to make sure everything goes through smoothly and on time, chasing contracts etc. We would highly recommend them, we have used other Estate agents before and these are by far first rate.
1/5
TrustpilotNot worth one star
Not worth one star! Absolutely appalled at the company in general. We deal with the Preston branch and never experienced a worse lack of customer service. We are currently renting a property and we have had to contact many times just to get the basic water meter working and mold removed. It’s taken them 4 months to do so. My 2 year old has had a continuous chest infection which has now disappeared since the mold issue wat resolved.. (botched job) also we have still not received are back door or patio key which I think is brilliant! We pay £550 for what? The people in the branch are just absolute mongs. The way the ‘professionals’ speak to me (a English person born in the UK) is completely the opposite to how they speak to my partner ( polish), guarantor and his partner (polish and Hungarian). They are so condescending towards them and deffo feels like they’re taking advantage of them. If you want to feel like you’re incompetent and can’t communicate in a country you’ve lived in for, for 6+ years go to brodgefords! They also like making you put to be liars, as everyone in the UK who has a visa is aware of, the banks have been down so the transaction of our rent has somehow disappeared which is not our fault nor there’s HOWEVER they don’t care? They don’t care how we source the money they just made it clear we have to. So 3x£550 got sent to them last month because they couldn’t be bothered to wait for a polish account transfer! And now another £550, they won’t even wait for our claim from the bank to come back? I recently lost my job so my partner is funding the family whilst I am looking for employment! For all they know they could be depriving our child of food. Where can the average person find £2200 from in two weeks? :) my advice would be to get as far away from the company as possible, they only care about money not your health or wellbeing to be honest they don’t even care that you exist.
1/5
TrustpilotVery rude service
Very rude service, shouty staff, name Olivia. We made an offer to buy a house from this estate agent and they were not EVEN bothered to ring us back, promised that will ring, on the phone being extremely rude but never did. Feel sorry for the vendor.. if he knew how they sell his house... Also, not knowledgeable, anything we asked about the house even the most basic questions as to whether there is a chain- they didnt know!?? Will advise EVERYONE stay away from these agents as they are just wasting people's time, we viewed the house twice and we're seriously interested in buying itWell, we are buying a house next door's from other agents, of course, who are a lot more helpful and doing business right.
1/5
TrustpilotBe careful if you have to deal with them
Not a great company. They wrote into our contract to say that I give them the right to sign me up to the utility company of their choosing (i guess for commission) which was Spark energy. It took me 3 months to sort this mess out as I didn't realise that the property had a prepay meter. They said that we could go to the local branch close to our old property to give our ID documents but the other office wasn't aware of us or that we were going? They lost our ID and we had to go to get it verified twice. Communication was not ideal between us there was some confusion over what furniture would or wouldn't be in the property and they changed the details on questioning. They did not take an inventory when we moved in. Our deposit was moved to a different deposit holding service soon after we moved in (??) and we got countless letters about that. Personalities of the people we dealt with from this company (4 in total) ranged from slightly incompetent to pushy and I got/get the feeling that I'm not being told the truth all of the time. Would prefer not to deal with them in future.
1/5
Trustpilot“Worst service and company!!" Cheadle…
“Worst service and company!!" Cheadle Branch ,we already give the offer at high on market 20k, we just want to know offer is accept or reject ,but we called and sent email to same effect. 1 weeks later, no response, until property not on the market (sold).Do not use this estate agent very bad service and they are an absolute disgrace, we not happy at all. They are useless.
1/5
Trustpilot1 star is too good for this company keep well away
1 star is too good for this company the staff are ignorant self centred pathological liars and they dont speak to you they speak at you in a condesending way, They don't respond to reports when things need fixing and expect you to jump when they finally listen to you. They have no regards to when you work and think it's acceptable to enter the property when your not present. The land lady wasn't any better either her advice to a tv that was reported in a furnished flat was to hit it and it will be ok as well as accusing the silicone had been pulled off but hadn't they took £60 off the bond to clean the oven which couldn't be cleaned properly as they said it was ok to leave on the monday then rang giving 4 hours notice to say that i had to hand the key back at close of business 4 days earlier than expected. the flat was disgusting when I moved in and they said it had been professionally cleaned when it clearly hadn't and it took 3 days to clean before moving in. Not to mention reporting a fire door taking 12 minutes to close putting my life and other residents of neighbouring flats lives in danger still not rectified after 3 years in the property. keep away from this place.
1/5
TrustpilotTerrible customer service
Called the Preston branch and left a voicemail asking for a call back to arrange a viewing - still waiting 2 days later.I called last week for a viewing at one of their properties and was told someone would call me back to confirm - they didn't - so I called back, they apologised and said they would call me back first thing in the morning, no surprises for guessing that I'm still waiting for that call.If I was a landlord wanting to rent a property I would be furious that potential tenets are not even getting called back to view their properties. Avoid.
1/5
TrustpilotBEWARE better out there
Like previous reviews gave 1 star because I had to ,too be able to write a review Do not deal with this company after several years of renting from various rental companies this is by far the worst They take large amounts of money initially for things that are unjustifiable e.g credit cheques which can be done free of charge and are by lots of companies The quibbling to get repairs done e.g broken patio door lock was "fixed" by placing a coin in the lock yes it worked but would a new lock have been better practice and that was not the only repair in the few short months that I lived in the property broken cooker,leaking toilet blocked drain the list is endless and more if I would have lived in the property longer The worst thing is when you leave a property and they do the checkout process They emailed me a list longer than my arm of does and donts produce receipts for deep cleaning it wasn't deep cleaned before I moved in me and my family did it all they told me it had been done "sack the company that does it their rubbish and that's a mild word" leave the garden tidy, windows washed, rubbish cleared the list is endless they then send a checkout operative to make sure everything OK this process took about 90 minutes they take endless amounts of pictures to make sure everything is fine After this you hope you will get your bond back but if you don't ask for it they won't remind you about it I asked several times how long mine would take communication is not a good point you will get sick of emailing and telephoning Use another letting agent there are a lot better out there
1/5
TrustpilotAn absolute DISGRACE! LANDLORDS & TENANTS BEWARE
Have never written a review before but felt incensed enough to sign up and do one, so here goes;Where to start...1. Terrible customer service - seriously unprofessionalE.G. had to pay a small sum of money a couple of years ago so gave my card details over the phone. Money didn't come out until 2 weeks later - it turned out that this employee had written all my credit card details down on a piece of paper including 3 digit security code and had forgotten about it until 2 weeks later.E.G told we had to be present on a given day for the 6-monthly inspection. So I put a holiday in at work for it... Bridgefords never turned up and no phone call (this happened a few times).2. Repairs - no inspections of the works carried out by the cowboys they sub to.E.G. 10-15 visits over 2 year period by 4 different companies to try fix a shower 3. FIRE/SMOKE ALARM FAULTY - the fire/smoke alarm in the hallway of our apartment was faulty and I found it had 'expires june 2015' and needed to be replaced. Took loads of phone calls and well over a year to sort it out. 4. THEY CANCELLED OUR ENERGY PROVIDER ACCOUNT WITH EON - We got a letter through the post saying that our letting agent had cancelled our account. This is a breach of contract.Above are but a few of the more serious issues but bottom line is I have not one good thing to say about Bridgefords. Guys I could go on - seriously...Bridgefords - wow what can I say, I'm surprised you haven't been shopped to the relevant authorities by now because you are a complete and utter disgrace.
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