Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHORRIFIC customer service
HORRIFIC customer service. I walked into the branch to ask to be put on a mailing list for 3 bed properties within my price range. Instantly, without even asking any questions, I was told by their 'mortgage advisor' (who was dressed in ripped skinny jeans and looked very unprofessional) that 95% mortgages were no longer available so maybe I should wait!! We called her out on how judgemental she was by assuming I would want a 95% mortgage and she got defensive and tried to explain herself but dug herself into a deeper hole. Glad I walked out and never ever went back.
Emily · 8 July 2020
★★★★★ 5/5
GoogleBrilliant service! Would use them again and again! A very quick process and the customer service was above and beyond! Steve is credit to the branch!
Charlotte · 27 October 2021
★★★★★ 1/5
TrustpilotPondscum.
Literally the worst experience you could dream of. I had no working fridge for 3 months, no working washing machine for 2 months, no hot water for 2 weeks, no heating for a month. They were doing a 'managed property', meaning the landlord didn't deal with the little aspects, but they had to get him to approve money. Therefore I had no details for the landlord, and they just said 'landlord says no' to any requests. End of the tenancy? Refused to release the deposit, eventually responded with £250 in deductions for cleaning, despite their inventory saying 'cleaned to good domestic standard'. It's going to court now. Find another letting agent, your wellbeing isn't worth this.
Sam · 21 June 2020
★★★★★ 1/5
TrustpilotUnprofessional behaviour
I just had an experience of very unprofessional behaviour from this agency in York. We had arranged a viewing, for which I had to take some hours off from work. I also had requested a couple of friends to come with me for the viewing. When we reached to the place and exactly 4 minutes before the appointment, the agent called saying that it is cancelled since he has forgotten to take the keys from the owner!!!
Soheila · 28 March 2021
★★★★★ 1/5
TrustpilotDo not honour appointments to value property
Didn’t respond to email for valuation so had to arrange via phone. Booked in appointment and they sent 3 text reminders of valuation visit ( varying times ) Sat waiting and chased when no show, messed up at their end. Blamed on staff shortages . If they can’t value your house I wouldn’t have any faith in them selling it !
Alison · 27 April 2023
★★★★★ 1/5
TrustpilotMental totally mental!!
Mental totally mental!!! 8 months without oven want to move out they extend the deal got us to pay an other 2 months then when we finely get out they are ignoring my mail about deposit and even telling me the connection is bad they can't hear me I'm home and I can hear you perfectly good over the phone you are using in the office.. Do not use them fully incompetent might as well dig a hole in the ground and live there for better service rent at your risk. Matthew better call me back about my deposit.
Julliiuuzz · 13 June 2020
★★★★★ 1/5
TrustpilotA FRIEND TELLS US THAT WREN ARE GREAT
A FRIEND TELLS US THAT WREN ARE GREAT - SO MAYBE GO TO THEM! With the exception of one very nice individual, our experience with one of the Manchester branches is that tenants are treated only just within the bare legal minimum, if that. Every fault requires that the tenant chases a contractor. Several months taken to replace a faulty fridge freezer, which arrives just after we give up and buy our own. No supply of a garage key through the whole tenancy. Repeated rudeness by one staff member. It's been expensive (we've had to buy appliances and had a bike stolen) and exasperating. We rent out our flats and we have all faults fixed immediately. Don't expect that of Bridgefords. They'll defer to the landlord/landlady and say it's nothing to do with them. I mentioned this to my own letting agents in Bolton and they were appalled. Maybe other Bridgefords branches are better. Maybe Bridgefords are legally correct to say that it is not their fault (I don't know), but their attitude has been terrible.
Paul · 30 April 2020
★★★★★ 5/5
TrustpilotDealt with Altrincham office in…
Dealt with Altrincham office in relation to house sale and they were brilliant - very proactive and helpful, especially Tracey, Nicola and Ashley. Highly recommend.
J&S · 26 November 2021
★★★★★ 2/5
TrustpilotAvoid
Had to leave my rented property for work purposes.
Jay · 9 September 2025
★★★★★ 1/5
TrustpilotAltrincham office is NOT competent
I have a property that I let in Altrincham and I have so far had a horrid time with Bridgefords. At first they got me a tenant who did not qualify for the property, now they have withheld the rent, they said they will forward it in a couple of days and two weeks later, I have not received it. Their phones are on voicemail too!
Palesa · 17 October 2022
★★★★★ 5/5
GoogleWe had a valuation carried out by Bethany at the Sheldon Branch. My husband and I were very impressed with Bethany; she is extremely knowledgeable, answered all our questions well and instilled a lot of confidence into us in order to proceed. Please say a big Thank You on our behalf to Bethany and let her know we appreciated the time she gave us and all the information she helped us gain.PositiveResponsiveness, Professionalism
G · 27 October 2021
★★★★★ 1/5
TrustpilotThere own staff took my property off…
There own staff took my property off the market. Because someone wanted to view it but did not have enough funds to purchase. They then since said I called There member of staff vulgar words which I never did and it was me who asked to remove my property. DO NOT use these to sell your property at your peril if you have any sense. One word.... shocking.
Jason · 28 June 2022
★★★★★ 1/5
GoogleI won't recommend these guys I have paid deposit for house viewing they said is refundable and never refund the money next day after leaving review i received call from Tom asking to romeve the review on Google and I will get my money back but still nothing received
I won't recommend them
Hamza · 27 October 2023
★★★★★ 1/5
TrustpilotUnfortunately I had to give a one star…
Unfortunately I had to give a one star just to write this shame they don't have a minus star, this company with out dought ie(durham branch) is the worst and set of people that me and my partner have had to to deal with, after renting a property for over 4 years through this agent it has been nothing but poor communication and lies, after leaving this property and moving forward to another property, my partner by genuine mistake when handing keys back also handed in our new garage door key, when we informed staff the durham branch(Sophie) refused to give them back after 3 weeks of asking this person now claims they have never had them, nothing but lies from this person, now we are having our calls ignored, his person attitude is nothing short of absolutely disgusting, I work with thousands of customers, if I spoke or treat or even remotely spoke to anyone of them slightly in this manner I would be finished on the spot, this person(Sophie ) is now holding our bond to which the landlord has personally thanked us for leaving the property immaculate, anyone wishing to use this company I would strongly advise do not they are nothing but unprofessional, ignorant, rude, totally disrespectful to peoples needs, and absolute bare faced liers
Mr · 20 December 2019
★★★★★ 1/5
TrustpilotBe very careful with them
Be very careful with them, they are professional stealers! Keep a thorough written record of every time you contact them or viceversa, every contract, email or even phone records. I will tell you my story briefly. Rented an apartment in machetes City Centre, had to pay £950 deposit. Was supposed to move out 1st November, called them 3 times in October to tell them, first 2 times they said they would send me a form to sign and send, that didn’t happen, called them a third time and they said they were busy and would call me back later that day, didn’t happen either. 1st of November I pop by to drop the keys and denied all attempts to reach them from my side. 3 weeks later I call them to claim the deposit, they said according to their system I was still in the apartment and denied me passing by the 1st and handing over the keys. Still don’t want to return the deposit. Had to open a cause in court now. ASK WRITTEN PROOF OF EVERYTHING YOU DO!
Keven · 17 December 2019
★★★★★ 1/5
TrustpilotWhat a shambles if you need a mortage…
What a shambles if you need a mortage reveiw I would give a wide birth 5 months down the line still nothing the first time we used these they were great 3 years ago but this time was painfull been forced to go to hills residential who were very fast and efficient worst experience of my life and will not be using these again please feel free to get intouch and would tell you it all but the bad experiences that are on here are all true sorry but I have got that much to say to fill this site twice over hope you dont go through same experience at bridgefords swinton
David · 9 November 2019
★★★★★ 1/5
TrustpilotSwinton Branch Really bad experience from this guys…
Really bad experience from this guys bad costumer service,I went there booking an appointment with the financial advisory he was completely rude also asking me a lo of financial information without giving me any information saying that he doesn't have enough detail after giving him what was required.They should respect their costumers if they want to be in this business ...now days it seems like you work for nothing because ones you want to invest you money you find thiss di** heads...Before you go to a viewing guys always make sure to research who you dealing with some people waiting in their desk to treat you as nothing...
Ibrahim · 5 November 2019
★★★★★ 1/5
TrustpilotBridgefords Buxton
Whilst the photos, webpage etc were excellent I was annoyed to find Bridgefords took my property off the market as soon as an offer was accepted. The whole procedure then took 4 months due to problems in the chain. During this time there was no guarantee the property would be sold but potential viewers were turned away until I found out and insisted it be out back on the website.At no point would Bridgefords acknowledge they had done anything wrong or apologise. They are happy to accept over £5000 as a fee but do not consider the seller is the customer.Our complaint is currently with the Ombudsman.
Steve · 23 October 2019
★★★★★ 5/5
TrustpilotThank you to Louise and Rebecca at…
Thank you to Louise and Rebecca at sandbach branch for selling and finding me a new house! Can’t fault the service you give .. 100% would recommend! Thank you!
Lauren · 17 October 2020
★★★★★ 2/5
TrustpilotDisappointing service
Disappointing service. They were great over the phone in setting up a viewing but when I arrived, the agent didn't know anything about the property at all and wasn’t able to answer any simple question - this may be a selling tactic used but I’ve never experienced this before. When I put an offer down in time for the very strict and quick deadline they gave, I didn’t even hear back. The only contact I received was from their mortgage department trying to sell their mortgage advice service (which I’d previously said I didn’t need). I then explained that I’d never heard back about my offer and they said they’d have someone ring me, which they never did. I only found out when the house was updated as sold on right move. I really hope I don’t have to deal with them again in my property search, as reading their reviews suggest this is their usual type of service.
Catherine · 13 September 2019
★★★★★ 1/5
TrustpilotThey took a month to sort a viewing for…
They took a month to sort a viewing for a property I wanted to rent. Every time we were due to meet they had an excuse such as the tenant wouldn’t let them in the house, but left it until 15 mins before the appointment to let me know. The photos supplied weren’t what was on the description, said it had been decorated and carpeted recently.. The state of it was awful and shouldn’t have been put on the right move website in that state. When I said I was interested they said they don’t work on a first come first serve and would be in touch, I waited over a week for contact back, left voicemails and then I find out today that it’s been taken off rightmove and offered to someone else. The lack of communication is abysmal. I do not recommend anyone even bothering enquiring. Useless.
Jaz · 12 September 2019
★★★★★ 1/5
TrustpilotMonths of mistakes. Avoid.
Brigfords Whitefield who I listed my house for sale with closed down, so I was moved to Swinton. This company doesn't have the people or processes to run a service they tell you they can offer.1. My property was meant to be listed as premium, yet never was at Whitefield, until I'd been moved to Swinton. 2. The new images I had done after decorating my house, wasn't used on the new listing with Swinton! I had to keep chasing them up to get them to update their images! (2 months later they're still not!) 3. They didn't have a video for the property which was included as a premium listing apparently. In short, you get a generic video that has no relevance to your area, with some grotty shopping centre appearing in the video out of area, and surprise, again with the OLD images used for this lol. You couldn't make this up. Again after weeks of chasing... These images were never updated, confusing prospects as to what the property actually looks like.4. They put a agent to show my house who was brand new to the area and business it would seem. Had no idea about the surrounding area, even though I'd spent a ton of time with the magaer explaining all about this, (Libby Wilson).. You'd have thought they'd want to put their best people on my house to make up for all these errors and 3 months of wasted time with the old office in Whitefield that has closed (now I see why!)5. The new agent, arrived for the first viewing with a family not suitable for my property, I was told it was a 'young woman who's dad is buying it for her' in fact there were 2 Asian familys of 8 who wanted to look, which my house was too small for.She even forgot the keys when she arrived for the showing - - I wasn't far walking the dog so when she called I run back to let them all in!6. For the second viewing, the same woman arrived 10 mins late. The viewers who had been waiting a while were about to leave... I was notified with my alarm system when they pressed the door bell, so I called the estate agent who told me she's running late, and I simply said 'OK maybe just let those coming to view the property know so they don't leave' lol. They were ideal buyers, younger couple really loved the property, and the agent was expecting them to put in a offer from the phone call she gave me, I said maybe get them back for a second viewing first! Show them the area etc and get them back.Her lack of experience really shows.So after all this, I emailed the manager again Libby, who assured me the video will be updated with the correct images, etc and to have more experience agents show my property.... Since then, nearly 3 weeks ago, I've heard.... Nothing. THERE'S STILL OLD IMAGES ON MY CURRENT LISTING THAT I'VE ASKED FOR MONTHS TO UPDATE!! I chase again 1 week ago for an update... Nothing.Seems to me, this company is closing down and noone really cares... And they're taking it for the last ride.Other than that, it's no wonder online estate agents are taking over...
Darren · 4 August 2019
★★★★★ 1/5
TrustpilotIF ONLY ZERO STARS WERE AVAILABLE!!
3 Years on from paying top rental price on a dirty and unsafe property I still haven't received my deposit back. Despite paying over £10,000 in rent, with no secure locking mechanisms on most of the windows, disgusting carpets and unsafe worktops, this company then had the audacity to charge me £150 in cleaning costs!!.Luckily I was in a position to buy a house and ditch this house and it's landlord who didn't want to spend a penny on maintenance.Absolute utter crooks, no other way to describe this band of slum landlords.By the way, good luck on using the ombudsman, I tried and despite all the evidence and admittance by the actual company that they did wrong, they have done sweet FA to help.The law is not on their side as they will find out shortly when I will be suing for the full amount of rent on the property.
Paul · 16 July 2019
★★★★★ 1/5
TrustpilotWe went through bridgefords to rent a…
We went through bridgefords to rent a property from a privet landlord. Every single thing we needed them to do never got done we put a lot of money into the house to make it cleaner and to our standard of living.We were told by these that the house was a big difference and much better on every visit. We got in touch about the decking as it was rotten an needed to be sorted for months an months an after phone call after phone call nothing was sorted. Me an my partner are expecting a baby an needed a bigger house so decided to move on the last visit they were happy with everything... but then after 4 month have turned round an said things needed sorting and it was our problems like the decking and back garden which we were getting onto them to sort and now are keeping our bond well I’m not bothered about the bond but the fact how they go about things to keep money so I will be seeking legal advice stay well clear not even 1 star from me..
Martin · 25 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
