Trusted Agent profile · Birmingham
★★★★★
503 reviews across 2 platforms
Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Queens Court, is rated 3.0 out of 5 across 503 reviews on two platforms, including 232 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
5/5
GoogleMillie was very helpful, fast and efficient. Overall experience was excellent
Many thanks for your marvellous 5* review Sastiere. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotGlad I wasn’t the seller
Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.
1/5
GoogleAbsolutely appalling. They cost us time and money. We were asked to wait for another if their clients to sell, in order for them to buy ours. We did as requested, even taking ours off the market, at Burchell Edwards insistence, but 3 months later the ‘very keen’ client backed out. We then lost the property we wanted to buy and a lot of money! Avoid this Agent, I wouldn’t have given any stars if possible.
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleWorst estate agents i have ever come across! So unprofessional, especially Paul and Darren....complete con artists! Biggest liars around. I wonder how many others they have swindled, very surprised the management have let these get away it for so long, cant see this business lasting much longer with these two idiots around...
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
5/5
TrustpilotA big thankyou to Zahid, ,Mo and Adeel.
A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers
5/5
GoogleGreat help from the team at burchell Edwards especially Millie would defo recommend them good work and thanks
5/5
GoogleI was privileged to be in contact with an exceptional agent, Milie. She was very helpful and understanding. She always kept me in the loop throughout the process of me getting my property. Dealing with her made my journey so easy. The whole agency has a positive vibe, and everyone I ever spoke to over the phone was very helpful.
Thank you for your glowing 5* review Franklin. Kind regards, Lucy, Customer Relations.
5/5
GoogleTheir customer service are top notch, they made the letting process so easy and move in stress-free.
Thank you for the kind words! We strive to make the letting process as seamless and stress-free as possible. We are glad to hear that our customer service exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMillie has been a great help, lovely and kind which has made everything much easier
1/5
TrustpilotIf only there was 0 rating I could give
If only there was 0 rating I could give. Worst experience with a letting agent ever, they have been withholding my daughters deposit for nearly 4 weeks now claiming work is being completed on the flat after her and her flat mate vacated on the 15th November 2024. When we went to finalise the cleaning on the weekend of the 15th Nov, there were clearly painters in decorating where the leak in the living room was (leaking for most of the tenancy) and a few spots in the bedrooms, I have pictures ofthe whole flat on vacating as proof. However, despite holding her deposit to this date the flat has already been readvertised on the 24th November ready to move into 9 days after she moved out because it is fit for tenancy, as we had left it! ! It is now the 11th Dec and we are still being fobbed off with excuses as to why they are not returning her deposit! Cleaning carpets apparently now!! We left the flat cleaner than when she first moved in and I have already cleaned the carpets. I have sent a complaint to their head office / parent comany, Countryside Residential Ltd and will be following it up by reporting them to their ombudsman! If anyone needs to know who the ombudsman is, it is 'The Property Ombudsman'. I sincerely wish I had read their terrible reviews before she rented the flat. Avoid Bridgefords at all cost!
5/5
TrustpilotVery professional experience and a friendly team!
Amazing experience from start to finish - special shout out to Jack at the Stafford branch who helped us chase all elements of our chain to ensure we completed as fast as possible. Very professional experience and a friendly team! We also received a very nice welcome pack when we collected our keys, which was a lovely touch.
1/5
TrustpilotDisrespectful and Desperate, Data Breach
We viewed a property and after loving it in person offered a cash offer of asking price their and then.
1/5
GoogleIf you're a tenant avoid Burchell Edwards. When we moved in they messed up the key handover and tried to delay us moving in, and were incredibly rude about it blaming us for their error. When it came to move out they repeatedly tried to schedule viewings without giving the required notice and getting our deposit back was an absolute nightmare. They never sent us the invoice for the oven cleaning as we requested and even though we had agreed the amount to be refunded we had to go to a TDS dispute just to get out money back as they kept having "system issues" which ment they couldn't send us our money back. These "system issues" magically resolved themselves as soon as the dispute was put in and they finally paid us. Before you decide to go with a property from Burchell Edwards please be aware that your tenancy is actually managed by Sequence Homes, read the reviews and run a mile as I am far from the only person who has had difficulty getting my deposit back. I am very glad that I don't have to have anything to do with them ever again.
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
1/5
TrustpilotDear sir/ madam
Dear sir/ madamI am writing to you to inform you that I currently live in cubic apartments in Preston. I've been living there for eight months now with myself and my partner my day job i dpund out found that a lad had been squatting in one of the flats he's been letting homeless people into the building and on numerous occasions they been seen selling drugs. Also damaging letterboxes and robbing people's mail. Pictures were put up of males ecr I informed ppm management there room number and police but males still live there day and night it's getting bad my misses is scared I have to walk her every were. Were moving soon but this is not on. I should not have to move because police and building people don't do anything. I'm informing you hopefully something can be done soon .he'd been selling drugs and bridgefords refused to help at all. They were not helpful at all they have a duty of care and didn't care at all just about there money .
5/5
TrustpilotGreat experience with the Gosforth branch
Great experience with the Gosforth branch. I’d been struggling for almost 6 months with another estate agent to get my flat ready and tenanted. It only took Jennalise and team 2-3 weeks to have the apartment readied and tenanted after taking the keys from the other agent. She was very hands-on, responsive and professional. Thank you so much!
5/5
TrustpilotGreat experience with Maciek…
Great experience with Maciek Starczewski. He had remortgaged my house when no mortgage brokers could help. Huge thank you ☺️.
2/5
TrustpilotVery unsatisfactory experience so far!
Put in an offer on an already vacant flat at the beginning of the week as the property I'm currently in has sold so i need to find somewhere urgently and this fitted the bill perfectly.. Rang them back today to find out why I've not heard anything from them to only find out they still had not submitted my offer to the seller and that they would be doing it today and would get back to me later about the outcome of my offer..surprise surprise i have not heard anything back from them im appalled at their lack of enthusiasm I thought they were ment to be selling properties not sitting on them!! I also mistakenly thought they were a reputable estate agents until I read all the negative reviews on here some with the similar experience I'm currently having with them!!
1/5
TrustpilotVery bizarre ethos
My wife and I found a property of interest being marketed by the Washington branch. We were in a very strong position regarding our status as we are actually completing on our current property on the 30th and prepared to move into rented to get the right house moving forward. This was pointed out to the representative who took the phone call. We viewed the property and I must say the young lady who came out was very friendly and professional. It was very clear from both the pictures and the live viewing that the property required a lot of work both inside and out to make it liveable. We exercised due diligence and found that the property next door had been on the market in June 2024 for exactly the same price as the one we had interest in but it had been fully modernised, had an extension and fully landscaped garden. We felt a below asking price was in order taking this information into consideration and made contact again with the Washington office. The offer was put forward and we were told as it was 5 minutes to closing they would contact the vendors Monday and be in touch. Monday came and went with no follow up call. Today I rang back in and spoke to the exact person I’d discussed the offer with and he seemed totally un phased he hadn’t made any contact with an update. I explained the rational behind the offer regarding the house next door and he replied ahhh that house is much smaller. When I pointed out we had the original listing in front of us and it was exactly the same he just said oh and moved on. Again we explained the situation and even intimated we may go up a little. He said he would go back to the vendors and call me back. Well would you believe it still no call back. I’m really now not surprised after reading the rest of the reviews on here but I do hope someone of a higher level reads this and maybe educates this chap on the art of selling and negotiating. Right now he’s more sales prevention and a poor representative for front of house sales. We will move on and look elsewhere.
1/5
TrustpilotScheming, conniving people
They were nice enough when I wanted to rent a property. Not so nice at the end of my tenancy when they withheld my ENTIRE deposit without providing any breakdown of costs, reasoning and ignored all my requests. I had to make a claim through the My Deposits scheme who eventually recovered most of my deposit back. Company were useless, unhelpful, rude and trying to take advantage of a young girl living by herself. Well you made a bad choice because I got back what was mine, no thanks to you, and will NEVER rent or buy through yourselves again.
5/5
GoogleMeg & Millie were very patient and helpful. Thank you.
Many thanks for the fantastic 5* review Azzha. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you Harj and Matthew
Thank you for your glowing 5* review Desale. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNot even worth one star
Not even worth one star. I am the landlord and I received the worst service I've ever experiences. If you want to be ignored for weeks and lose money, use their service. I was holding off at giving this review hoping that things will improve, but after weeks of chasing my emails were falling on the deaf ears. First of all, accounts either too busy or too incompetent to deal with basic request, not willing to investigate any repair issues charges, the companies they are using to fix the property are doing botched jobs, resulting in hundreds of pounds loses. Sheer irresponsibility and lack of professionalism, unwillingness to help or resolve any problems leaves you humiliated as a customer, I would go quietly if I wasn't paying any money, but since I'm being charged EACH MONTH for the service which I COULD DO MYSELF, I think I deserve to say something! I really hope I can close my account as soon as possible because I'm really done with being neglected. Can I just ask, how hard is it to reply to an email? Be prepared to wait a week, of FOUR in my case. Horrible, caused huge distress and I really hope your management take note of all the negative response EVERYWHERE and do something about it. Lettings agency on the other hand in Swinton on the other hand is lovely and Hannah Smith was particularly help full, than her for that.
5/5
TrustpilotFully recommend Northallerton office.
Unexpectedly looking for a rental property in Northallerton, North Yorkshire. Worked with Ollie and Maria throughout the process. Very attentive, spoke with me out of hours and at weekends and helped me with my property search. I would thoroughly recommend the Northallerton lettings office to other potential clients. In addition, I am still waiting calls back from other agents 3 days later!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Birmingham office has 503 reviews across two platforms: 232 on Google, 271 on Trustpilot (across the whole business).
Burchell Edwards Erdington is rated 3.0 out of 5 across all 503 reviews, and 4.3 out of 5 on Google from 232 reviews.
Burchell Edwards Erdington, Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ.
