Burchell Edwards Erdington reviews in Birmingham

★★★★★ 5/5

Google

We recently received top-notch service from Burchell Edwards. We had the pleasure of working with Harjinder (Mortgage Advisor), and we cannot recommend them highly enough. We encountered unexpected challenges with the solicitors we chose. Harjinder didn’t hesitate to step in and advocate on our behalf, navigating through complicated paperwork and tight deadlines with ease. His commitment to ensuring that we had successful experience was evident in everything he did. Thanks a million Harjinder. We are incredibly grateful for your expertise, support, and dedication.

Jasmin · 23 September 2024

★★★★★ 4/5

Google

I had a positive experience with Burchell Edwards (Erdington branch) on the purchasing of my house. Special thanks to Matthew and Alison who helped me during this stressful time. (5 stars) Only negative point is that sometimes is difficult to reach the agents at the branch over the phone. This should be improved. Also the solicitors they suggested me were not a nice option. I would recommend to search your own solicitors, instead of accepting their suggestion. My process should be a relatively fast one, but it took almost 5 months. In general I would recommend them.

Mauro · 24 October 2023

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 5/5

Google

We recently purchased our new home, using Burchell Edwards as our mortgage advisor. Throughout the whole process Harjinder Paul was extremely supportive and went above and beyond for ourselves. Thank you so much for the help, we love our new home.

Inderjeet · 27 January 2024

★★★★★ 5/5

Google

My partner and I have recently purchased our first property and our estate agent was Matthew. Thank you Matthew for helping us find our dream home! It's greatly appreciated and you did a fantastic job with keeping us updated about everything. Also wanted to say a massive thank you to Amy Freeman who kept us updated throughout the whole process. So friendly and helpful, you made a very stressful time very smooth and reassuring. Thank you! 😊

Kayleigh · 24 October 2023

★★★★★ 5/5

Google

Matthew was very helpful and available to answer all my questions and to get me and the mrs into our new property. Great experience would recommend to anyone looking for a new property or wanting to sell.

Glen · 27 March 2024

★★★★★ 5/5

Google

My whole experience on the journey of buying my first home has been absolutely fantastic. Especial credit goes out to Mattew has been a great help in every way couldn’t Thank him enough. Keep the good work up. Extremely pleased with the whole experience

Feven · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent Service

After using other Agents locally for many years, I have got to say the service I received from the team at Cheadle hulme was outstanding. From the minute I spoke to Jemma I knew I was experiencing a different level of service. I dealt with Louise who kept me update and informed through every viewing, just superb, snd not forgetting Liam who when I had any queries dealt with them immediately- Thankyou to the whole amazing team, you will now have my other houses to let. 5 ⭐️

Sharon · 11 July 2023

★★★★★ 5/5

Google

Thank you Kieran for assisting me in putting my property on the market. I couldn’t recommend Carl and Matthew enough for selling my property over asking price and holding my hand through what is a very daunting process

Louise · 26 February 2024

★★★★★ 5/5

Google

I had the pleasure of working with Millie on our tenancy. She provided us with an amazing customer care, everything was sorted out without an issue and she was very helpful with any questions we had.

Beata · 16 December 2025

★★★★★ 5/5

Trustpilot

Oliver Hawksworth is an exceptional…

Oliver Hawksworth is an exceptional Property Manager in the Sheffield Office.We have had a number of major problems with the flat he manages in Leeds for us and every time Oliver has solved the problem after really going the extra mile to do so!He is also friendly and courteous and extremely prompt in his responses - well done Oliver!CJ

Christopher · 21 August 2024

★★★★★ 1/5

Google

Useless with one word. If you’re a tenant and renting through them, good luck on getting your deposit back. A different company manages the deposits and it’s gonna be a nightmare to get your deposit back, you have to be chasing them for weeks (3), they tried to cut an amount out of the deposit and tried to falsely blame me for damages that had never been made even though I left the house in perfect condition. They forgot the keys on the day of the viewing, had to book day of and wasted all my day just to turn up and tell me they got the wrong keys. As soon as you sign that contract they will straight away change their behaviour. Keep my advice and try to avoid the erdington branch, for your peace of mind.

Antonios · 26 May 2024

★★★★★ 5/5

Google

Mat and Carl were both on point with the way the dealt with me from start to finish. They communicated well and kept me in the loop all the way. If you want a smooth efficient transaction you will not be disappointed

Sam · 24 October 2023

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.

Brian · 22 June 2026

★★★★★ 5/5

Google

Mortgage adviser Harjinder Paul was really helpful, made me feel at ease, explained everything and saved me some money, thankyou so much 👍🏻 …

Vicky · 2 October 2024

★★★★★ 5/5

Google

Our estate agent especially Mathew and Harjinder were outstanding, exemplifying professionalism, expert guidance, and seamless communication. Their commitment to securing the best deal made our property buying experience stress-free. Highly recommended for their exceptional service and expertise!

Imran · 26 February 2024

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 1/5

Google

I had posted a review about my experience with Burchell Edwards and now I can't find my review here. My experience with these agents is not nice and now I'm waiting for my deposit to be refunded. I had asked them by sending an email but received no reply. Today i have again emailed them and will wait to see when i will receive their reply. I will share my experience here

Samina · 23 September 2024

★★★★★ 5/5

Google

I will definitely give them a 5star.Millie and Megh was super wonderful. They made my search and finally getting my apartment seamless. I would recommend them anyday.Thank you guys for giving family beautiful homes to call their own.

Rosetta · 28 December 2023

★★★★★ 1/5

Google

Extremely rude and disrespectful!!! Had a booking for viewing with agent Nikita on Wednesday, day before she called and asked me if I can make on that day(Tuesday) and I agreed to change the days and times. However I was waiting at the property when for call from her 30minutes before viewing saying they forgot keys and they will reschedule me again! Some agent wasn’t sure if it was Nikita or other is calling me this morning 9:20 am asking me if I am not interested and I said yes I am not gonna be interested no more in this property and actually wanted to say in this agency anymore as before this incident we had another one very similar in Birmingham branch with another agent. And she didn’t even let me to say anything she started to moan on me saying oh we needed to reschedule you 4 times now. 4 times??? As I am aware its 2 and not because of me even darling!!!! she started to go off on me that I needed to let them know that I am not longer interested. So you didn’t really care about wasting my time waiting at the property and telling me last minute you dont have the keys. But you expect me to give you a call first thing in the morning because you are so important? I would recommend all office ladies go through some serious training starting on how not to forget keys on the viewing day!

Lolandra · 26 April 2024

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Google

Meg and the team have been a great help with managing our property. They are quick to come back to us and always keep us informed. We will definitely look to work with them again

James · 9 June 2025

★★★★★ 5/5

Google

Recommended Agency Burchell Edwards Erdington in particular Millie Rose and Meg wonderful people help us to find a property in two week. Excellent .

M · 24 August 2024