Trusted Agent profile · Birmingham
★★★★★
520 reviews across 2 platforms
Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Queens Court, is rated 3.1 out of 5 across 520 reviews on two platforms, including 248 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleGreat stuff so happy with the service a*
"Thank you so much for the amazing review! We are thrilled to hear that you were happy with our service. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat work from Meg and Millie. Was a really stress free process and was kept well informed along the way. Well done and thank-you
Hello Andrew, Thank you so much for your fantastic 5* review! We're thrilled to hear that Meg and Millie made the process stress-free and kept you well informed. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleMillie had amazing service, easy to talk to and very skilled at her job and providing any information that I needed.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
5/5
GoogleA very proactive team.very enthusiastic about letting my property. They had actually secured a Tennant within 4 hours of listing the house! They have been very pleasant and friendly throughout the letting process and always happy to answer any questions I might have had (I had a lot and Reece Allen was happy to answer all of them with a smile). 5stars and a double thumbs up too! I would highly recommend.
5/5
GoogleVery helpful and efficient when communicating.
Thanks for your positive review! We strive to provide excellent communication and support for all of our customers. It's great to hear that you had a helpful and efficient experience with us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
5/5
GoogleThank you to Matthew the branch manager. Couldnt have asked for more
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleBought my house through Burchell Erdington branch. Had a very positive experience thanks to Matthew Guscoth, Yasser Sheikh and Rachel McAllister. They were all super friendly, professional and always on hand to answer any queries we had. Would definitely recommend anyone to use Burchell Edwards when buying their house or even for the broker services only.
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
1/5
TrustpilotI was looking for a one bed flat and…
I was looking for a one bed flat and somehow I was transferred to Dan Mooney, He took two days to get the information about tenants and then email addresses and after he said the property has been rented out. Whenever you try to call him, he doesn’t pick up and anyone who picks up, they don’t want to transfer the call to him, I am from London and now I know why Manchester has a bad reputation, and no work ethics. Avoid this estate agent, and Dan Mooney,
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
1/5
TrustpilotIllegal practices
Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
5/5
GoogleHad a good experience with burchell edwards thanks to Kieran and Lacey.. we had a bit of a hick up and some back and forth but they were resolved and overall the experience was good! Thank you Kieran and Lacey!
5/5
GoogleGreat job by the team. Professional throughout with great communication
Thank you for taking the time to leave such a positive review! We are thrilled to hear that our team provided professional and communicative service. It's our goal to exceed our customers' expectations. We appreciate your support! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWorst company I have ever dealt with in…
Worst company I have ever dealt with in my life!!We moved in roughly 5 years ago to a house that was in need of a lot of tlc. The first year was fine and we renewed for another 12 months. Then came the problem with our bathroom floor. It had rotted and crumbled away leaving a huge hole in the floor. Numerous reports were made and it took almost 3 years for them to send out someone to do a quote. Again, we heard nothing after this. After more pushing we got another quote and then once again, nothing. In 2022 we got an email with “end of tenancy checkout” which we had no idea about. I rang them to ask what was going on and they said “oh yeah the landlord wants his house back you’ll get a section 21 in the post”. Nothing came and I said what is going on and they replied saying “sorry it was sent in error you can stay”. What the ****” Fast forward another year and we get a section 21. It comes to us needing to leave and a potential landlady asks for a reference and she says sorry I can’t do it they’ve given a poor reference. Obviously I asked them what they had said and they accused us of not paying rent!!! We have always paid and had agreements in writing. They said our rent comes through in two separate transactions on their system even though it’s sent in full on payment and I have sent them bank statements to show this, they won’t budge. So now they are refusing to give us a reference and we are becoming homeless in 9 days time as no landlords will accept us due to their false information!I am absolutely disgusted with how they have treated us. We have children and they’re happy for us to be without a home due to lies! They are rude and do not communicate. This is the York branch. Vicki especially is the worst of the lot!AVOID LIKE THE PLAGUE
5/5
GoogleI find all the staff very helpful,caring and supportive in meeting the requirements of the customers. Liam often answers when I call, I find him very polite and always listens and assists with any queries and I never feel rushed. Overall a quality service and I would highly recommend.
Many thanks for the great recommendation, 5* review and your kind words Ashara. Best wishes, Lucy, Customer Relations.
5/5
GoogleBurchell Edwards have been brilliant. They sold my flat for the asking price within a week of instruction and kept me well informed throughout. I can recommend Matthew and Christian as they have both provided a great service!
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
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