Trusted Agent profile · Birmingham
★★★★★
520 reviews across 2 platforms
Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Queens Court, is rated 3.1 out of 5 across 520 reviews on two platforms, including 248 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI want to appreciate Kieran Perry of Burchell Edwards Estate Agents Erdington. He is very helpful and enthusiastic in helping my husband and me to find suitable houses to view. His arrangement is fast and good. We are very satisfied with that.
Many thanks for your fantastic 5* review Cat. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnpleasant experience in First Call
Looking at the other reviews seems to be a consistent theme with Manchester branch.I spoke with your staff member (Mrs Flynn) from the Manchester City Centre branch about Flat 11, 53 Whitworth Street, M1 3WS property (link below) and found them quite aggressive to the point where I had to disconnect the call.I viewed the property on Friday, 25th August and had the follow-up call with another team member (Mr Stanton) from a different office who was exceptionally helpful and advised me to email/speak with the concerned member about the offer. Following an email, I spoke with Lydia on Tuesday, 29th August. I pointed out that properties with an EPC rating of D or above would need reviewing post-2024 as per government guidelines for listed buildings. I own another property nearby in a Grade 2 building. The staff member disagreed which is not a problem but their tone of voice was aggressive. Following this, I pointed out that the water heater in the flat was broken for a long time and we couldn't see an electrical certificate - she didn't want to pursue the conversation as apparently the 'tenant did not report it'.I was planning to put in a counteroffer but will now be backing out as do not want to deal with the person and consequentially Bridgefords.Hope this can help improve their future processes.
1/5
TrustpilotVery disappointing experience with Bridgeford (Cheadle Hulme)
We had a very disappointing experience with Bridgeford while trying to rent a property in Cheadle Hulme.
1/5
TrustpilotTotal lack of communication
Total lack of communication. Not responding to emails or phone calls.
5/5
Googlesold my Shared ownership property with the Erdington branch which I thought would be a difficult task. Matthew was patient throughout the process and assured me that it would be sold. Didn't believe him. in a matter of weeks job done.
1/5
TrustpilotSadly I won’t go into details but had a…
Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,
4/5
TrustpilotI would like to express my heartfelt…
I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.
1/5
TrustpilotLeeds branch
Leeds branch, absolutely awful, unprofessional, unethical. I could go on. They should be ashamed of the callous way they treated my daughter and her partner. Credit check complete, told they could move in today. They hired a van and packed all belongings including furniture and pets. On the way up the motorway they were told there might be a problem. Things unfolded, numerous phone calls and eventually they were told the landlord wasn't happy to rent to them any more. They were left with a rental van which had to go back to London, a mountain of belongs and pets, but nowhere to put it all, I can't concieve of treating a fellow human being in this way. Don't use this agent
5/5
GoogleJust want to say a massive thankyou to Paige (Castle Bromwich), Keiran & Matthew (Erdington) for helping with our journey to buying our first home. They've helped us every step of the way, we couldn't have asked for better. Cheers all! Emma + jack
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHappy to waste your time
Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.
1/5
GooglePlease be aware that the agents here will use spare keys to enter your property without you knowing, as this happens to me. Reported water leaking through the ceiling and had to pay to get a Plummer our my self as it took them 2 days to send one. Now I’m no longer a tenant, they are refusing to return my deposit even though there are no issues.
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
5/5
GoogleMy experience was nothing short of wonderful. Millie’s who assisted me throughout the process. She was always available to answer my queries and provided valuable advice that helped me. Millie's service truly reflects the high standards of Burchell Edwards Estate Agents Erdington.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleGlad I had the opportunity to work with these guys when I was trying to rent a house. So helpful they even chased the previous letting agency for my tenancy referencing. If you ever want to rent or buy don't hesitate to visit them.Shoutout to Reece,dude is a legend and he is your guy!
4/5
GooglePrompt and efficient service received throughout the sale process of my deceased brothers property. Sound advice on the best way to maximise the value.
Thank you for your lovely review Steve. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team were very helpful & supportive throughout my property search and purchase. Matthew in particularly, went above and beyond to ensure I had all the information I needed from the seller, to make my decision. I'm very grateful for their help.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid this company at all costs
This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.
1/5
TrustpilotNeglecting tenants, unprofessional with AWFUL communication
AVOID AVOID AVOID1 star because it's not possible to give 0. I have never experienced such unprofessionalism in my life. *edit 2 years later in 2023 - still dealing with this issue.*- We were given an uninhabitable property to live in. (An emergency issue took over 30 days to be fixed causing a hazard to health and the property)- Out of around 8 issues logged on the portal, only 2 were fixed... one of them taking over a month.- Countless emails sent, to which we waited days and sometimes up to 2 weeks for a useless response, passed around from person to person, no one had any idea what they were doing.- We resulted in ending the tenancy early due to a breach of contract from the estate agents/landlord side.- We moved out of the property over a month ago and we have had no contact since. We are unable to get in touch with them.- We have not heard anything about our deposit being returned.I could honestly go on for a short book's length, but it gets too in-depth for a review platform. My simple advice is to save yourself the hassle.*This is my personal experience with the Middlesbrough Branch*
1/5
TrustpilotThe worst experience I have ever had…
The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.
1/5
TrustpilotAvoid this agency by all means
Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.
5/5
GoogleI had an excellent experience working with Millie and Meg at Burchell Edwards Estate Agents. From start to finish, they provided exceptional service and went above and beyond. 👍 …
Many thanks Danny for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent service throughout the whole…
Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend
5/5
GoogleI have sold my property through them. Achieved over the asking price. Really impressed with the service and professionalism of Matt, Carl and the rest of the team.
Many thanks for the great 5* review and your kind words Pavel. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSeems this company has teamed up with…
Seems this company has teamed up with Rise letting agency another awful local Durham agent who also fails to respond to complaints and have zero professionalism.
5/5
GoogleVery happy with the service I received. Kieran and Lacey were exceptionally brilliant. Very smooth transition to the new property. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
