Trusted Agent profile · Birmingham
★★★★★
520 reviews across 2 platforms
Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Queens Court, is rated 3.1 out of 5 across 520 reviews on two platforms, including 248 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
Googlekieran was outstanding Great estate agents very helpful genuine care throughout the entire process. They went above and beyond to ensure ensure smooth process. Always available when we had questions and made the entire process stress free sale process
5/5
GoogleThanks to Dan and Matt who pointed me in the right direction with my mortgage application. i thought I had something good but they offered me something great. Thanks again would defo recommend
1/5
TrustpilotBeware
Beware! If you are a first time buyer bridgfords Stalybridge will not let you buy a property unless they do a mortgage through them, they are not interested in anything other than selling you a mortgage and the rates they offer are rubbish, they just offer the one which pays them the most comission! They are also rude and ignore calls and emails AVOID
1/5
TrustpilotDO NOT USE THESE!!!!
DO NOT USE THESE!!!!The worst estate agents ever. If you’re considering them, do not do it. So at the end of October i needed to move out. So i found a flat, viewed it, applied, got accepted. So obviously i handed in my notice at my current housing. I requested to send my boyfriend to pick the keys up as i was in work until 6pm. Double, tripple checked if they needed any confirmation for him to collect them. Was advised they needed nothing as they would recognise him from the viewing. At the point of the keys being handed over they told my boyfriend he had to sign on my behalf… As the estate agent walked my boyfriend up the stairs of the flat she advised him that some pidgeons had broken in and pood all over the floor. Baring in mind at this point, i’d spoken to her on that day and paid over £1000 to their company. It is just me on the agreement so it’s a breach of DPA that they advised my partner that and not me on the call where i paid them money. I asked to get keys early so i could move in my stuff. So with the bird poo all over the floor i did ask how they expected me to move my furniture over that. After confronting the company about advising my partner to sign my name i was advised WE should have known that was wrong. It took a week to sort this out, i have now had to find other housing as i had about 2.5/3 weeks until im a 19 year old homeless person… After displaying my annoyance to the company the rudely asked if i could live at my parents or my boyfriends… I have finally managed to get keys for a new flat however now i only have 4 days until my tenancy runs out. Baring in mind i work 7:30am-6pm so now i’m having to rush everything in 4 days. Also, the day i picked up the keys i was told they didn’t have the key for the front door of the flat building which is by the car park. So now i’m left with 4 days to move my stuff in & no access to the building. I must admit, i do have a key to the other door on the building. however to get to that door you have to cross a bridge, go up and down some stairs therefore is the complete opposite of convenient. This estate agents is a joke and has only caused me stress. If i didn’t have limited time to leave my current property i would not be staying with them.
1/5
TrustpilotAbsolutely disgusted with this place
Absolutely disgusted with this place. Went to rent a house. Discussed my situation my income everything I could I was upfront about. Was told I had the house and asked to pay a holding deposit and hand my notice in to my current landlord. House definitely ours. Had 2 guarantors which was all accepted by the landlord. Start packing my house have my current landlord accept my notice and put my house back on the market. 2 weeks later get told I can no longer have the house I failed credit check. They were told from day 1 I would fail hence the guarantors. Was told I came back bankrupt which is not true. Asked if I could do anything to prove this wasn't true. Was told doesnt matter you can't have the house. So no home to move into and a home I have to leave with 5 kids in tow. Disgusted with them. Oh and lose the holding deposit they said I needed to place after being told I was accepted. Literally left us with no home!!!!
5/5
GoogleThank you Christian and Matt for your excellent service! You guys were quick and responsive, can't thank you guys enough!
5/5
GoogleLacey Collins is a brilliant agent. She was attentive, supportive and made the transitioning to our new home less stressful.
2/5
GoogleNot a great experience! Everything took so long, trying to get a hold of someone took long and difficult. Reporting my issues ok snagging was just ignored, handover was non existent as had it with main developer, the house on handover was not even cleaned, compared to other agencies on handover they actually take care of you but for me I was doing everything myself through out the process, glad I didn’t even take their broker service I’m sure I would have still been waiting now a year later! Loads of areas to improve
5/5
GoogleThank you Reece & the team for your help with my move! Would recommend 100%.
Hi Reide, Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Erdington team provided a 5-star service!
1/5
GoogleWaste of time get your hopes up then ignore you don't sell your property to.them look esle were
Please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you to Danielle and the team for…
Thank you to Danielle and the team for never giving up with the sale of our recent property. Even through two major shifts in the economic climate they still managed to arrange viewings and provide regular updates. Thank you and all the best
1/5
TrustpilotThese agents act like robots
These agents act like robots with no human face. Wanted to move in with a property they are managing. Unfortunately for us, we went ahead and paid for the house.(rent) On the day of collecting keys, I could not make it. I called to beg if they can give keys to the lead tenant who has already moved to the property with her stuff wanting to pick up keys. They refused because I was not there. They left her stranded. I promised to take any responsibility that comes with collecting keys. No buldging.Moreover communicating with them is unusually difficult, hard to pick calls. I wont recommend these kind of insensitive agents
5/5
GoogleVery friendly end helpful service from Millie and Meg. Always helping with a smile . Made the whole apartment search feel painless and effortless. Great service
Hi Stephan, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
TrustpilotMacclesfield Branch
James and his staff at Macclesfield Branch were marvelous from day one. Always very helpful and friendly. In particular Alex helped me through what was a very stressful time, she always answered my queries and helped me to solve most of them. I would fully recommend them .
5/5
GoogleStaff is quite an person, very good at what she does. Really very helpful
Thanks Tijani for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not use this company
Do not use this company. We setup a viewing of a property which without any contact they did not attend. Since this time I have been called several times saying that I have requested a viewing of my property which I have never done and have regularly asked for my details to be removed from their database but keep receiving more calls.
5/5
TrustpilotLinthorpe Road Branch
Fantastic service from the Linthorpe Road branch. Sophie has been so supportive and helpful helping us apply for our perfect family home. She has kept us up to date and informed at every step. We cant wait to move in now. Thank you
5/5
GoogleGreat experience and nice working with Kieran, awesome timing and great perfection from him! Very reliable as well!!
Thank you for your amazing 5* review Sulaimon Yusuf. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI cannot recommend this agent
I cannot recommend this agent. I let out a property via them for several years and would have left earlier but felt stuck with them when COVID hit.
5/5
TrustpilotDealt with Lauren / Emma / Nicola at…
Dealt with Lauren / Emma / Nicola at the Leigh branch. Nothing short of superb customer service from beginning to end. Actively contacted me every step of the way by phone and email. Kept me completely appraised of my home buying situation.Absolutely 5 star customer service ladies.
1/5
TrustpilotDo not use this Estate agents!!!
1/5
TrustpilotUnhelpful, unfair and unethical
Unhelpful, unfair and unethical. Genuinely the worst letting experience and service I have ever received. I would avoid at all cost going forward. Numerous serve issues when starting my tenancy, meant I couldn't move into the property. This was meet by no acknowledgment from there side and no help to fix it.
5/5
GoogleGreat company lettings team is great big thanks to Reece who let out my property within a few weeks and handled everything! Your a star Reece!!! Definitely would recommend Burchell Edwards to let out your property without any hassle. Thank you guys Regards Syma
1/5
TrustpilotBy far the worst Company on the planet. AVOID!!!!
Not to be trusted in anyway, The customer service is truly shocking, very unprofessional and they will not reply to any calls or emails, they promise you the earth and they deliver absolutely nothing, Very misleading staff, Avoid like the plague.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
