Trusted Agent profile · Birmingham
★★★★★
503 reviews across 2 platforms
Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Queens Court, is rated 3.0 out of 5 across 503 reviews on two platforms, including 232 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotIt takes a lot of practice to perfect the art of being so incompetent
How can you be so incompetent.People working there can't even send an email.So so so bad, probably the worse company I've ever experienced and would highly recommend you to avoid
1/5
TrustpilotSorry for the 1 start but no option of 0!!!
Happy to take your money with scant regard for their contractual obligation. Took over a year to fix some of the problems in house and still did not address the main problems.Filthy poorly maintained houseDisgraceful.
5/5
GoogleExcellent service at Burchell Edwards Estate Agents at Erdington Branch Through All the process of the paper work,from the start to the completion date, Very Satisfied, Big Thanks to the Team.
4/5
TrustpilotGood customer care
I have been renting my house through them for years, comparing this company with others I have to say that they are very competent and efficient. No complaints, I strongly recommend them
1/5
TrustpilotNot interested at all
Not interested at all. Took several phone calls to get any response at all, and wouldn’t allow any house viewing until my own property was on the market.
1/5
TrustpilotExtremely poor customer service
They hanged up on me and refused to pick up the phone. All because I had some specific questions about the property. The length of the call was 5min. Unbelievably rude customer service!
1/5
TrustpilotShoddy practices
Shoddy practices - gave my data to third parties without my authority. Switched utility companies on the property without asking me. And three months on they still have not returned my deposit.
5/5
TrustpilotStafford’s finest
Patient, honest and empathetic. The best!
1/5
Googlecan't get through, never answer emails or phone. must be staffed by ghosts
1/5
TrustpilotThey haven’t returned our deposit yet
They haven’t returned our deposit yet, we left the property 3 months ago!! They ignored our calls. Avoid! ( Leeds)
1/5
TrustpilotPlease avoid
Please avoid. Had bad experience both buying and renting the property. The team lacks skills. Communication is very poor and this caused a lot of issues.
2/5
TrustpilotBridgefords Stafford work for their…
Bridgefords Stafford work for their landlords and do nothing for the tenants. Abysmal service throughout are 18 month tenancy and lengthy delay in receiving our deposit back.
1/5
GoogleMade viewing properties an impossibility. "Do you have a mortgage?" "Yes" "Well, we still need to book an appointment with our mortgage advisor."
5/5
TrustpilotFantastic Sales team
Fantastic Sales team, they provided a personal and professional service when selling our home. It was priced correctly and they supported us throughout a difficult process. Thank you!
5/5
TrustpilotHad a great experience with Bridgefords
Had a great experience with Bridgefords as our letting agent, made the process very simple and were really accommodating even during the current circumstances!
1/5
GoogleStaff very rude totally unhelpful waste of time space
1/5
GoogleIn one word to describe Burchell Edwards Erdington branch........USELESS!!!!
1/5
TrustpilotCommunication is absolutely horrendous
Communication is absolutely horrendous, emailed and contacted through right move and they never get in touch. Shocking company !
5/5
GoogleA great team. Professional and responsive, explained the whole process clearly. Thankyou! Would definitely recommendPositiveResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
1/5
TrustpilotVery bad customer service,not…
Very bad customer service,not responding to emails or calls .Very bad communication.
5/5
GoogleVery professional service, quick response and a clear drive to deliver for customers. Took the stress out of house moving.
5/5
GoogleMark and ant helped me get the place I wanted excellent service.
5/5
GoogleRating only, no written review.
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Birmingham office has 503 reviews across two platforms: 232 on Google, 271 on Trustpilot (across the whole business).
Burchell Edwards Erdington is rated 3.0 out of 5 across all 503 reviews, and 4.3 out of 5 on Google from 232 reviews.
Burchell Edwards Erdington, Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ.
