5/5
GoogleGreat service, extremely helpful with any queries regarding us renting our property. Couldn't recommend more.
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us a five-star review.
Trusted Agent profile · Birmingham
Burchell Edwards Erdington reviews in Birmingham
★★★★★
503 reviews across 2 platforms
Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Queens Court, is rated 3.0 out of 5 across 503 reviews on two platforms, including 232 Google reviews rated 4.3.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGeorgia helped with the application and…
Georgia helped with the application and viewings efficiently. She answered questions and Mason took our details promptly. No concerns.
5/5
GoogleGreat estate agents would highly recommend. Very informative and professional manner will definitely be selling my house with them.
1/5
TrustpilotStockton Heath
Stockton Heath. Review and photos to follow at close of business Friday.
1/5
TrustpilotTruly dreadful
Newcastle under Lyme: Money deducted without agreement, staff never fulfil promises, service poor at best, staff rude and petulant, refuse to release deposits after being sacked as agents. Anyone reading this, beware. This company should be avoided at all costs, or book an early appointment with the Lettings Ombudsman
5/5
GoogleBrilliant service from Kieran moved in smoothly and always available to help when needed.
1/5
TrustpilotSorry but there service is shocking ! Bamber bridge branch.
Sorry but there service is shocking. Bamber bridge branch !!! One minute you have a deal anfd the next minute you don't ????? i would give them half a star if i could.Don't bother wasting your time.overall poor !!!
1/5
TrustpilotFrom start to finish at pudsey office…
From start to finish at pudsey office they got every stage of process wrong.l had to chase feedback from buyers and waited days sometimes for replys.on moving day i was chassed for keys and they were not helpfull at all never use again shocking service.
1/5
TrustpilotVery hard to get a hold of them
Very hard to get a hold of them, doesn't seem like they know how to treat a client. Customer service is just terrible.
1/5
TrustpilotAvoid at all costs
Never answered telephonesEmails not always answeredNever passing on messages when calls finally answeredGiving out wrong information about what to bring in
1/5
TrustpilotDreadful
Dreadful. Jesmond branch. Need to vet landlord as landlord pulled out 4.30pm day before moving date. The agent assured immediate refund which took 3 days. Inefficient, poor service, poor availability of anyone in the lettings department and, poor organisation. Save yourself heart ache and avoid bridgfords
5/5
GoogleKieran & Lacey thanks so much for all the help and support you have been great!
1/5
TrustpilotNever choose them
Such an irresponsible furniture repair department they have.( Except mr simon )Too lazy and never chose them at any cost ,money grabbers .Agency fees ridiculous and the way they treat tenants while you contact them for any repairs or maintenance it’s really unacceptable they are negligent
5/5
GoogleAlthough I didn't rent a property through burchell edwards due to fees, I found Marcus extremely helpful and accommodating. I was really impressed with the level of service I received and would reccomend this branch to anyone in the area looking to rent.
1/5
TrustpilotFailed to turn up to our appointment in…
Failed to turn up to our appointment in the morning, so we rebooked for later that day in their Leeds office. They failed to turn up AGAIN!! Completely wasted our time and weren’t even apologetic. Useless, stay clear if you don’t want your time wasted
1/5
TrustpilotWorst customer service ever
Worst customer service ever. Issues are reported to them 2 months back and still no response. Agents stop taking calls or won't reply back to emails.I am just waiting for the agreement to get over. Won't ever go back to them. Lesson Learnt
5/5
GoogleWonderful to deal with. I had a valuation from both sides of the business lettings and sales was very helpful with the whole process and very informative.
1/5
TrustpilotWARNING
WARNING - DO NOT USENot responsive once you have moved into the property. Didn't fix multiple serious issues during the year. Billed us excessively during check out for problems they didn't fix. Everything you dont want in a letting company.
1/5
GoogleNumerous times I've requested a call back in regards to viewing properties they have listed. Everytime it was "someone will contact you." Don't I feel like a mug, disheartening service. It's a shame really.NegativeResponsiveness
5/5
GoogleMark from this branch was excellent! He secured an offer on my property in less than 48hrs. Kept me upto date all the way. Natalie from sales support centre was excellent too. CheersPositiveQuality, Professionalism
2/5
GoogleUnfortunately not very responsive when calling the office. I've called the Erdington branch several times and it rings to answer machine. No response to emails either!
5/5
GoogleIn these turbulent and frankly worrying times it was absolutely imperative we got a competent and flexible agent and Christian who has been Fantastic throughout. Thanks
1/5
TrustpilotThe worst agency I have worked with
The worst agency I have worked with. We waited 5 months for repairs, the water ran out, the window was broken and they did nothing for 8 months. Problem with deposit to get back. Now we going to court
5/5
TrustpilotThey were so willing to help
They were so willing to help, warm and very efficient. I have already recommended them to colleagues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Burchell Edwards Erdington
How many reviews does Burchell Edwards Erdington have?
Burchell Edwards's Birmingham office has 503 reviews across two platforms: 232 on Google, 271 on Trustpilot (across the whole business).
What is Burchell Edwards Erdington's rating?
Burchell Edwards Erdington is rated 3.0 out of 5 across all 503 reviews, and 4.3 out of 5 on Google from 232 reviews.
Where is Burchell Edwards's Birmingham office?
Burchell Edwards Erdington, Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ.
