Trusted Agent profile · Birmingham
★★★★★
520 reviews across 2 platforms
Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Queens Court, is rated 3.1 out of 5 across 520 reviews on two platforms, including 248 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotDreadful
Dreadful. Jesmond branch. Need to vet landlord as landlord pulled out 4.30pm day before moving date. The agent assured immediate refund which took 3 days. Inefficient, poor service, poor availability of anyone in the lettings department and, poor organisation. Save yourself heart ache and avoid bridgfords
5/5
GoogleKieran & Lacey thanks so much for all the help and support you have been great!
1/5
TrustpilotNever choose them
Such an irresponsible furniture repair department they have.( Except mr simon )Too lazy and never chose them at any cost ,money grabbers .Agency fees ridiculous and the way they treat tenants while you contact them for any repairs or maintenance it’s really unacceptable they are negligent
5/5
GoogleAlthough I didn't rent a property through burchell edwards due to fees, I found Marcus extremely helpful and accommodating. I was really impressed with the level of service I received and would reccomend this branch to anyone in the area looking to rent.
1/5
TrustpilotFailed to turn up to our appointment in…
Failed to turn up to our appointment in the morning, so we rebooked for later that day in their Leeds office. They failed to turn up AGAIN!! Completely wasted our time and weren’t even apologetic. Useless, stay clear if you don’t want your time wasted
1/5
TrustpilotWorst customer service ever
Worst customer service ever. Issues are reported to them 2 months back and still no response. Agents stop taking calls or won't reply back to emails.I am just waiting for the agreement to get over. Won't ever go back to them. Lesson Learnt
5/5
GoogleWonderful to deal with. I had a valuation from both sides of the business lettings and sales was very helpful with the whole process and very informative.
1/5
TrustpilotWARNING
WARNING - DO NOT USENot responsive once you have moved into the property. Didn't fix multiple serious issues during the year. Billed us excessively during check out for problems they didn't fix. Everything you dont want in a letting company.
1/5
GoogleNumerous times I've requested a call back in regards to viewing properties they have listed. Everytime it was "someone will contact you." Don't I feel like a mug, disheartening service. It's a shame really.NegativeResponsiveness
5/5
GoogleMark from this branch was excellent! He secured an offer on my property in less than 48hrs. Kept me upto date all the way. Natalie from sales support centre was excellent too. CheersPositiveQuality, Professionalism
2/5
GoogleUnfortunately not very responsive when calling the office. I've called the Erdington branch several times and it rings to answer machine. No response to emails either!
5/5
GoogleIn these turbulent and frankly worrying times it was absolutely imperative we got a competent and flexible agent and Christian who has been Fantastic throughout. Thanks
1/5
TrustpilotThe worst agency I have worked with
The worst agency I have worked with. We waited 5 months for repairs, the water ran out, the window was broken and they did nothing for 8 months. Problem with deposit to get back. Now we going to court
5/5
GoogleRating only, no written review.
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
TrustpilotLiam Bradshaw at bridgfords
Just to say that Liam at bridgfords helped me so much in aquirering my new flat (with me being a complete technophobe) he is a credit to his firm, thank you, Liam, Keith Laidler, North Shields
5/5
TrustpilotThey were so willing to help
They were so willing to help, warm and very efficient. I have already recommended them to colleagues.
1/5
TrustpilotRude & awful company
Rude, sneaky, moneygrabbers and the managers you complain to are just as bad by making excuses for their rude awful staff so they are just as bad and can see why their staff are so bad. Would never use again EVER EVER EVER!!!!!!
1/5
GoogleI would do 0 if I could
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
5/5
TrustpilotExcellent expirience from start to…
Excellent expirience from start to finish. Sold my house fast and more than covered my fees as they got over asking price. All the staff were great to deal with and I could not recommend them highly enough.
5/5
GoogleLacey and Kieran at burchell edwards have been amazing 🤩 …
5/5
GoogleWay to ease what could have been an otherwise stressful experience! Thank you to the team and especially to Matt. Would certainly recommend
5/5
GoogleFriendly and reliable service in finding the most suitable renting solution according to your needs, your budget and the market offer. They helped us found an apartment in a record time, paperwork solved on the go. Highly recommendable!
1/5
TrustpilotNobody takes ownership of issues
Nobody takes ownership of issues, ignore emails and all this for the privilege of paying £475 fees to simply move into a property. Awful service and I will never use Bridgefords again as either a tenant, landlord or prospective buyer/seller.
5/5
GoogleVery knowledgeable and personable young man, who came out to value my house. A very professional service which I would highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
