Trusted Agent profile · Birmingham
★★★★★
503 reviews across 2 platforms
Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Queens Court, is rated 3.0 out of 5 across 503 reviews on two platforms, including 232 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
1/5
TrustpilotTerrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars, I would. I had an absolutely horrible experience.... as a purchaser. I was made to feel like my requests were outrageous, despite following the recommendations of Bridgefords surveyor. I was told that I was disgusting and shouted at.. avoid Sale at all costs, it's just not worth the abuse. There are plenty of professional estate agents.
5/5
TrustpilotI had best service
I had best service , and kept up to date with the process. From Daniel Bright , and communication was seamless. Always informed me what was needed every step. Excellent work.
1/5
TrustpilotSuch a pain from start to end
Really unprofessional and sloppy! I've wasted part of my life in writing emails, repair reports, and complaints...all to little or no avail. At the end of my tenancy, as a goodbye present, I was denied my deposit without any valid reason. I only managed to get it back through adjudication. If I ever deal with this company again, it will be too soon.
1/5
TrustpilotWaste of time!! Don't use them
Poor customer service , waste of time don't book any valuation with them they don't send professional agents to view your property and you need to chase them several time to get the valuation report. Rude agents on the phone. I am glad i haven't used them for any buying/selling service.
5/5
GoogleHad the pleasure of working with Kieran and Lacey in the lettings team in renting out a property for me. From coming for a valuation to finding suitable tenants, all in 48 hours! Could not recommend enough.
5/5
GoogleI would highly recommend the team at Burchell Edwards Erdington, as they have helped me throughout the process of finding a new place to rent. Both Reece and Marcus have been very helpful and have always answered my questions almost immediately. Nothing seemed to be a problem to them and everything went out as smoothly as possible. A big Thank you to you guys!
1/5
TrustpilotDon’t trust them with money
I vacated my property 8 months ago and is still waiting for my deposit. After I vacated the property I kept calling and emailing them several times and they replied to me after 3 months. They have not even paid the refund of my rent which is around 150£. Horrible people
1/5
GoogleToday is the 49th day after the letting property through this agency. So far I have not received the deposit.
5/5
GoogleI found Matthew G really helpful in my search for a home and getting me notified when any suitable properties were available on the market, so that I could get a viewing. His colleague Yasser, was also very knowledgeable with regards to the finance side of things.
5/5
GoogleThe agency itself & employees are great, can’t fault them. Helpful and transparent. I just had the misfortune of having the trashiest landlord I had in 9 years in the UK. Flat 3, Summer Road- landlord Beverley Gaeta. Cheapest, most ville, petty human I have met.- Aurel
5/5
TrustpilotGreat service
Great service. Quick to respond and get completion over the line. Always contactable and eager to help.
5/5
TrustpilotGetting my apartment was seamless with…
Getting my apartment was seamless with bridgfords. I appreciate and love the unwavering efforts of their staff DANIEL who attended to me and put me through everything from start to finishThank you
5/5
GoogleExcellent and extremely professional service. Really pleased with the service for the last two years. Lacey and Kieran from the Lettings Team (Erdington Branch) are absolutely phenomenal. Regularly check in with me.
5/5
GoogleReally brilliant service by the lettings team led by Kieran Perry. From start to finish they were great answering all my queries and making sure the move went smoothly. Recommend them 100%
1/5
TrustpilotActively worsen the relationship…
Actively worsen the relationship between tenant and landlord with poor, slow, delayed or completely missed communication.
5/5
TrustpilotProfessional and Courteous
Professional, speedy and courteous service from start to finish.All three members of staff I had contact with were excellent.A smooth sale process. Thank you.
5/5
GoogleMatt helped me through the case which was a bit of a long wait and finally we got there. Also, I would like thanks the whole team in Erdington branch. Thanks
1/5
TrustpilotNon Responsive
We've been using their management services for 5 years but the last 2 years have been a disaster.Their forced Landlord regulations fees is just a farce to extract money from landlords and their inability to deal with matters is just laughable.
1/5
TrustpilotHas it gone bust
Has it gone bust ? Honestly worst experience no responses, website is down now ? Where does this leave us ? Any advice ?
5/5
TrustpilotMore views promised in a week than…
More views promised in a week than others I can mention. Yes I realise not sales……..yet!
1/5
TrustpilotMe and my friends had very bad…
Me and my friends had very bad experience with bridgfords letting agency at Halifax branch. I wouldnt give them even 1rating star if I could. The way they treat their customers is terrible. Not surprise about your ratings now. Never again. I will let all my friends know how we have been treated and to avoid it!!!
1/5
TrustpilotNo show by agent to view a property
Booked an appointment to view a house for sale in Newcastle-under-Lyme, sat for 20 minutes waiting for the agent (the house was empty, we are looking to buy), no-one turned up... rang the office the next day, man I spoke to said he would find out what had happened and ring me back - still waiting 2 days later!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Birmingham office has 503 reviews across two platforms: 232 on Google, 271 on Trustpilot (across the whole business).
Burchell Edwards Erdington is rated 3.0 out of 5 across all 503 reviews, and 4.3 out of 5 on Google from 232 reviews.
Burchell Edwards Erdington, Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ.
