Trusted Agent profile · Birmingham
★★★★★
520 reviews across 2 platforms
Queens Court, Gravelly Hill North, Erdington, B23 6BJ, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Queens Court, is rated 3.1 out of 5 across 520 reviews on two platforms, including 248 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotManchester Didsbury office
Used the Manchester Didsbury office to rent a property and I will never use them again. Not only were the fees ridiculous, they were slow with responding to maintenance issues and when they finally did the staff members had a bad attitude. I had damp and mould in my flat which never got resolved and now they are not responding to my calls and emails in regards to returning my deposit. I have never been so unhappy with a service.
1/5
TrustpilotUsed the Harrogate Office whilst…
Used the Harrogate Office whilst renting in Ripon. Firstly take pictures the day oh go round with their agent. Ensure you have some form of dialogue with the landlord as the agent won’t respond and won’t assist with any works such as mould, damp or faulty appliances. The landlord won’t be told either meaning if they do inspect they won’t know of the issues and then be in shock they hadn’t been told. It’s what happens when children are given jobs of responsibility.
1/5
TrustpilotDO NOT TOUCH THIS AGENCY
DO NOT TOUCH THIS AGENCY! To start off with, if it was possible to leave 0 stars i would have done. Their customer services and work ethic when it comes to bonds is absolutely DISGUSTING! First of all how they could justify keeping an entire bond when the property was left in better condition that before is beyond me. i have seen plenty of people who have had issues with their bond, they twist little things to justify their actions when all they are interested in is retaining as much money as possible and screw everyone else.
5/5
TrustpilotOutstanding service
From the first day Daniel came out to the viewing to Emails from Lisa with viewings and updates to the final call from Jane saying congratulations, we have exhanged they have been outstanding. We have been kept up to date with every aspect of the sale. We cannot fault any part of the process, they keep on at the solicitors to make sure everything goes through smoothly and on time, chasing contracts etc. We would highly recommend them, we have used other Estate agents before and these are by far first rate.
1/5
TrustpilotNot worth one star
Not worth one star! Absolutely appalled at the company in general. We deal with the Preston branch and never experienced a worse lack of customer service. We are currently renting a property and we have had to contact many times just to get the basic water meter working and mold removed. It’s taken them 4 months to do so. My 2 year old has had a continuous chest infection which has now disappeared since the mold issue wat resolved.. (botched job) also we have still not received are back door or patio key which I think is brilliant! We pay £550 for what? The people in the branch are just absolute mongs. The way the ‘professionals’ speak to me (a English person born in the UK) is completely the opposite to how they speak to my partner ( polish), guarantor and his partner (polish and Hungarian). They are so condescending towards them and deffo feels like they’re taking advantage of them. If you want to feel like you’re incompetent and can’t communicate in a country you’ve lived in for, for 6+ years go to brodgefords! They also like making you put to be liars, as everyone in the UK who has a visa is aware of, the banks have been down so the transaction of our rent has somehow disappeared which is not our fault nor there’s HOWEVER they don’t care? They don’t care how we source the money they just made it clear we have to. So 3x£550 got sent to them last month because they couldn’t be bothered to wait for a polish account transfer! And now another £550, they won’t even wait for our claim from the bank to come back? I recently lost my job so my partner is funding the family whilst I am looking for employment! For all they know they could be depriving our child of food. Where can the average person find £2200 from in two weeks? :) my advice would be to get as far away from the company as possible, they only care about money not your health or wellbeing to be honest they don’t even care that you exist.
1/5
TrustpilotVery rude service
Very rude service, shouty staff, name Olivia. We made an offer to buy a house from this estate agent and they were not EVEN bothered to ring us back, promised that will ring, on the phone being extremely rude but never did. Feel sorry for the vendor.. if he knew how they sell his house... Also, not knowledgeable, anything we asked about the house even the most basic questions as to whether there is a chain- they didnt know!?? Will advise EVERYONE stay away from these agents as they are just wasting people's time, we viewed the house twice and we're seriously interested in buying itWell, we are buying a house next door's from other agents, of course, who are a lot more helpful and doing business right.
1/5
TrustpilotBe careful if you have to deal with them
Not a great company. They wrote into our contract to say that I give them the right to sign me up to the utility company of their choosing (i guess for commission) which was Spark energy. It took me 3 months to sort this mess out as I didn't realise that the property had a prepay meter. They said that we could go to the local branch close to our old property to give our ID documents but the other office wasn't aware of us or that we were going? They lost our ID and we had to go to get it verified twice. Communication was not ideal between us there was some confusion over what furniture would or wouldn't be in the property and they changed the details on questioning. They did not take an inventory when we moved in. Our deposit was moved to a different deposit holding service soon after we moved in (??) and we got countless letters about that. Personalities of the people we dealt with from this company (4 in total) ranged from slightly incompetent to pushy and I got/get the feeling that I'm not being told the truth all of the time. Would prefer not to deal with them in future.
1/5
Trustpilot“Worst service and company!!" Cheadle…
“Worst service and company!!" Cheadle Branch ,we already give the offer at high on market 20k, we just want to know offer is accept or reject ,but we called and sent email to same effect. 1 weeks later, no response, until property not on the market (sold).Do not use this estate agent very bad service and they are an absolute disgrace, we not happy at all. They are useless.
5/5
GoogleExcellent service and extremely helpful agent, Matthew Guscoth - what an absolute hero. Very knowledgeable!!! Very connected too, in the rare occasion Matt can’t help, then he knows someone who can and will. Couldn’t have made any movement into homeownership without him (and Burchell E) anyone looking for the simplest route to buy or sell - get in contact with these lot!!!
1/5
Trustpilot1 star is too good for this company keep well away
1 star is too good for this company the staff are ignorant self centred pathological liars and they dont speak to you they speak at you in a condesending way, They don't respond to reports when things need fixing and expect you to jump when they finally listen to you. They have no regards to when you work and think it's acceptable to enter the property when your not present. The land lady wasn't any better either her advice to a tv that was reported in a furnished flat was to hit it and it will be ok as well as accusing the silicone had been pulled off but hadn't they took £60 off the bond to clean the oven which couldn't be cleaned properly as they said it was ok to leave on the monday then rang giving 4 hours notice to say that i had to hand the key back at close of business 4 days earlier than expected. the flat was disgusting when I moved in and they said it had been professionally cleaned when it clearly hadn't and it took 3 days to clean before moving in. Not to mention reporting a fire door taking 12 minutes to close putting my life and other residents of neighbouring flats lives in danger still not rectified after 3 years in the property. keep away from this place.
1/5
TrustpilotTerrible customer service
Called the Preston branch and left a voicemail asking for a call back to arrange a viewing - still waiting 2 days later.I called last week for a viewing at one of their properties and was told someone would call me back to confirm - they didn't - so I called back, they apologised and said they would call me back first thing in the morning, no surprises for guessing that I'm still waiting for that call.If I was a landlord wanting to rent a property I would be furious that potential tenets are not even getting called back to view their properties. Avoid.
1/5
TrustpilotBEWARE better out there
Like previous reviews gave 1 star because I had to ,too be able to write a review Do not deal with this company after several years of renting from various rental companies this is by far the worst They take large amounts of money initially for things that are unjustifiable e.g credit cheques which can be done free of charge and are by lots of companies The quibbling to get repairs done e.g broken patio door lock was "fixed" by placing a coin in the lock yes it worked but would a new lock have been better practice and that was not the only repair in the few short months that I lived in the property broken cooker,leaking toilet blocked drain the list is endless and more if I would have lived in the property longer The worst thing is when you leave a property and they do the checkout process They emailed me a list longer than my arm of does and donts produce receipts for deep cleaning it wasn't deep cleaned before I moved in me and my family did it all they told me it had been done "sack the company that does it their rubbish and that's a mild word" leave the garden tidy, windows washed, rubbish cleared the list is endless they then send a checkout operative to make sure everything OK this process took about 90 minutes they take endless amounts of pictures to make sure everything is fine After this you hope you will get your bond back but if you don't ask for it they won't remind you about it I asked several times how long mine would take communication is not a good point you will get sick of emailing and telephoning Use another letting agent there are a lot better out there
1/5
TrustpilotAn absolute DISGRACE! LANDLORDS & TENANTS BEWARE
Have never written a review before but felt incensed enough to sign up and do one, so here goes;Where to start...1. Terrible customer service - seriously unprofessionalE.G. had to pay a small sum of money a couple of years ago so gave my card details over the phone. Money didn't come out until 2 weeks later - it turned out that this employee had written all my credit card details down on a piece of paper including 3 digit security code and had forgotten about it until 2 weeks later.E.G told we had to be present on a given day for the 6-monthly inspection. So I put a holiday in at work for it... Bridgefords never turned up and no phone call (this happened a few times).2. Repairs - no inspections of the works carried out by the cowboys they sub to.E.G. 10-15 visits over 2 year period by 4 different companies to try fix a shower 3. FIRE/SMOKE ALARM FAULTY - the fire/smoke alarm in the hallway of our apartment was faulty and I found it had 'expires june 2015' and needed to be replaced. Took loads of phone calls and well over a year to sort it out. 4. THEY CANCELLED OUR ENERGY PROVIDER ACCOUNT WITH EON - We got a letter through the post saying that our letting agent had cancelled our account. This is a breach of contract.Above are but a few of the more serious issues but bottom line is I have not one good thing to say about Bridgefords. Guys I could go on - seriously...Bridgefords - wow what can I say, I'm surprised you haven't been shopped to the relevant authorities by now because you are a complete and utter disgrace.
1/5
TrustpilotOnly gave 1 star because I had to
Only gave 1 star because I had to. Absolute disgrace of a company. If you want to be lied to, call dodged, ripped off on end of tenancy deposit return (genuinely left the property in a better condition than recieved it in) and caused a huge amount of stress then rent a property from this outfit. If however you would like to avoid all of the above then rent a property from elsewhere. Seriously, don't put yourselves through the stress. It will take 3 months, THREE MONTHS of listening to lies, dealing with incompetence, and call dodging because they know they have cocked up just to get your deposit back. Read reviews, do your checks, I doubt you'll find any extremely satisfied customers.
1/5
TrustpilotLOWTON BRANCH LET DOWNS!!!
Do your research on Brigfords before you even glance at their website let alone walk through the door. It seems that they will be happy to place any house on the market without firstly checking that the person who is selling is in a legal position to sell! 24 weeks on and £1200 out of pocket on a vacant no chain property without an exchange date mentioned once, i had to back out! Unprofessional! They will literally sell the ground from under you if you said you owned it! Buyers be aware! Always speak to the vendor at the earliest opportunity, and always request proof of who owns the property and ensure the seller has power of attorney if they say they are selling on the behalf of someone else! Very underhanded! Personally I'd keep well away!!!!!!!! Charming staff until you hit a wall, then expect very little help with zero empathy, topped of with a drawn out game of he said she said while you're made to sit through all the legalities that should have been covered before the house got placed on the market in the first place!
5/5
GoogleThey managed to sort everything out for my new flat, even though I was currently living 3hours away. Meaning when I showed up on the day I got the keys there and then without having to do multiple trips to sort out paper work.
Hello, thank you so much for taking your time to review our Connells team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
5/5
Trustpilotbridgfords Washington
I am very Impressed the team especially Ann was fantastic dealing with my move in, nothing was too much trouble,would defiantly recommend this company thank you again.
5/5
GoogleAs a landlord I have used burchell Edward's fir a good few years now,I have found them very competent and in particular kieron whi is very knowledgable, and did what it says on the tin and found new tenants very quick,will be using again
2/5
GoogleUsed to be Friendly and helpful. But since the pandemic they take forever to get back to you and don't action anything you ask
1/5
TrustpilotPoor communication
Poor communication, all words no action.
5/5
GoogleAmazing experience from start to finish with Kieran Perry. My flat was available to rent and within 24 hours we had 6 viewings and 3 offers. Tenants moved in the following week. 100% would recommend and I will be back when more opportunity’s come around
5/5
GoogleI had a great experience buying my first property with Burchell Edwards the team was helpful and help me along every step of the way.. big up Matthew Gascoth and Harjinder Paul for their help in getting me on this ladder. Respect .. Nicholas Linton.
5/5
GoogleI had a extremely pleasant experience with this branch and in particular my appointed point of contact Matthew. I had a property to sell and I also needed to purchase one within the area. Matthew timed and managed all aspects of the process perfectly and even found me a new build property. 5 stars thank you again.
5/5
GoogleHighly recommended services has been provided by Burchell Edwards Estate Agents. Thank you to Marcus who was very helpful in the past few weeks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
