Bond Wolfe Birmingham reviews

We believe this to be a malicious review triggered by another individual who started a campaign against us this morning. This matter has been reported to Google. If you have a genuine interest in auctions please give us a call on 0121 312 1212 as we would like the opportunity to discuss this with you in person.

Dear sirs, We have only barred 1 person from downloading our legal packs and that was because he was aggressive and threatening towards our staff, clients and families. We do not tolerate such behavior and we have a duty to protect our staff. We presume you are not that individual and therefore you shouldn't experience any problems downloading the legal packs. If you wish to email us with your contact details we will happily investigate the matter. I'm sure you will have also noted from our reviews that we receive a large amount of negative reviews left by individuals who only leave 1 review as well, including yourself!! We can also guarantee 100% of our proxy bids are genuine bidders who have pre-registered and provided their identification, yet again a wild accusation made without any grounds or proper evidence. If you are interested in discussing you concerns we would be more than happy to meet with you in person. Please give us a call on 0121 312 1212 to arrange a convenient time and date. Kind regards, Bond Wolfe Auctions

Dear Nikolay, we can assure you that we are a very honest and legitimate business and we pride ourselves on the advice we provide to both our buyers and sellers. The legal documents are prepared by the vendor's solicitor and we upload them to our website as soon as they arrive for everyone to view free of charge (they are also available to read in our office and in the auction room). Marketing starts 3 weeks in advance but the legal packs take a bit of time for the solicitors to prepare. We aim to have all documentation uploaded at least 1 week before the auction, to give everyone time to read them, raise any questions and take legal advice if required. The clause you refer to is pretty standard across every auction contract, but it is law that the reserve price can't be any higher than a bracket guide price or within 10% of a single figure guide price. If a vendor wants to set the reserve price higher than the guide, we would change the guide price to reflect this. The new price will be detailed on our website, on the property portals, on our addendum and announced by the auctioneers so everyone is aware before bidding. We would be more than happy to explain the auction process to you in full or discuss your concerns if you would like to contact us. Alternatively, please read our Buyer's Guide and Buyer FAQs on our website which should help you understand the auction process in full. Kind regards, Bond Wolfe Auctions

Thank you Peter for your kind review. We're glad that you done your research, as we recommend to everyone we speak to, and that you manage to make a post auction purchase. We would love to see you at another one of our auctions in the future, and if we can be of any further help please don't hesitate to contact us. Kind regards, Bond Wolfe Auctions

Hi Rob, Thank you for your review, we are glad you found your auction experience quick … More

The guide price for each property is an indication of the reserve price, being the minimum price the property can sell for. The reserve price is always set within a bracket guide price or +10% of a single figure guide price. Some vendors purchase properties on the open market with the view to selling them immediately by auction (known as flipping). With competitive bidding in the auction room, the property can often sell for more than they paid for it but sometimes they can make a loss and this is the risk they are prepared to take. As it is a legal exchange of contracts on the auction day, the sale would proceed regardless if it was sold at a profit or loss. The contract would never be pulled by the vendor as you have suggested, and the only time a property is relisted is if the purchaser didn’t complete within the timescale. I’m not sure which property you are referring to, but we aim to offer an honest and transparent service to all our vendors and purchasers and would be happy to discuss our processes further to address any concerns. Please contact us direct on enquiries@bondwolfeauctions.com or call 0121 312 1212. Kind regards, Bond Wolfe Auctions

Hi Hasnain, Thank you for such a positive review!

Thank you Chris for your very kind words, it means so much to us to receive such a lovely review. You're right, we have a fantastic team and we genuinely care about all of our clients and get very excited about our auctions and achieving fantastic results for our clients. If we can be of any further assistance in the future, please don't hesitate to contact us. Kind regards, Bond Wolfe Auctions

Thank you for your review Khawar, we really appreciate the feedback!

Some of the properties sold in our auction have recently been purchased however, we can 100% assure you that they were not purchased by Bond Wolfe Auctions or any of our staff and they are being sold on behalf of our clients. The vendor’s details that have been omitted from the legal pack were removed by the seller’s Solicitors prior to the pack being provided to us. This is for GDPR purposes, so we aren’t disclosing personal information. The contract signed by the purchaser at the auction includes the vendor’s full details, so the purchaser is fully aware of the seller. We extensively market each property to generate maximum interest and achieve the best price possible. This can create a competitive bidding environment, with the property selling for well in excess of the guide price and the maximum price someone is prepared to pay for it on the auction day. This is a very effective way of achieving the best price and why many vendors choose this method of selling their property. We make every attempt to be as transparent as possible regarding the costs in the contract. We recommend that ALL potential purchasers read the contract prior to bidding in order that they are fully aware of what they are buying and any additional fees. The lots on our website, newspaper advertising and social media are advertised as plus fees. There is also a disclaimer on our website, newspaper advertising and Rightmove regarding additional costs. We recommend to all callers that they read the legal pack to make themselves aware of any additional costs. We have adverts in our catalogue and on the TV screens at the auction regarding additional costs and the FAQs on our website and in the auction catalogues all have advice about reading the legal pack and additional costs. We hope our response deals with your concerns, but if you would like to discuss them further please don’t hesitate to contact us on 0121 312 1212 or enquiries@bondwolfeauctions.com. Kind regards Bond Wolfe Auctions

Dear Hannah We are sorry to hear that you aren’t happy with your recent purchase, our staff do everything possible to offer advice about buying at auction both in advance and on the day of the sale. We recommend that ALL potential purchasers read the contract prior to bidding in order that they are fully aware of what they are buying and any additional fees. The lots on our website, newspaper advertising and social media are advertised as plus fees. There is also a disclaimer on our website, newspaper advertising and Rightmove regarding additional costs. We recommend to all callers that they read the legal pack to make themselves aware of any additional costs. We have adverts in our catalogue and on the TV screens at the auction regarding additional costs and the FAQs on our website and in the auction catalogues all have advice about additional costs. If you would like to discuss this further, please don't hesitate to contact our auction team on 0121 312 1212. Kind regards, Bond Wolfe Auctions

We are disappointed to receive your 1 star review as we pride ourselves on our honesty and integrity. I can assure you that the fees are not hidden and that they are clearly detailed in the legal pack, which we recommend everyone reads before purchasing at auction. The legal packs are uploaded to our website, to read free of charge, as soon as they arrive from the vendor's solicitor as well as being available to view at our offices or in the auction room itself. We're sorry but we don't know what you mean by a hidden reserve price. The reserve price is confidential between the vendor and the purchaser, as is the case for every auctioneer across the country. The guide price is a true indication of the reserve price and there are strict laws about how the reserve price is set. Please take a look at the Buyer's Guide and Buyer FAQs on our website which offer lots of advice and a full explanation. If you would like any further clarification or advice about buying at auction, please don't hesitate to contact us. Kind regards, Bond Wolfe Auctions

Thanks Sam, we really appreciate the feedback.

Thank you Nick for your kind review and recommendation. We are delighted to hear that you were so happy with our service. Thank you for using us to sell your property and we hope we can be of assistance to you again in the future. Kind regards, Bond Wolfe Auctions

Hi Yasmin, we're very disappointed to receive your 1 star review, however it is made clear what the guide price indicates on our website. This is taken directly from our FAQs, for what the guide price means: The guide price is an indication of the vendor’s reserve price, being the minimum price the property can sell for on the day/at the end of the online auction. It doesn’t necessarily mean the property will be sold for this price as it depends on the level of interest which can increase the final selling price. We hope you are not serious in your threats as this would be a waste of your time and ours. Kind regards, Bond Wolfe

Hi Phillip, We have checked through our enquiries data and we do not have any records of you contacting the team. Can you please call us on one of the following numbers? Auctions: 0121 312 1212 Commercial Agency: 0121 525 0600 Many thanks

Thank you so much for your review! We will make sure to pass your praise on to Perm and Colin.

We wholeheartedly dispute your allegations and would appreciate you getting your facts right before trying to tarnish our reputation. We can assure everyone that we pride ourselves on offering an honest and reliable service and respond to the points you raised as follows: Our guide prices are a true reflection of the reserve price (being the minimum price a property can sell for on the day of the auction), and the property will sell to the highest bidder above the reserve price. A guide price can change but this would be detailed on our addendum and announced by the auctioneer so everyone is aware before bidding. If you check back over our guide prices, you will note that we hardly change any of them, and it is only on the odd occasion when a vendor has received offers way in excess of the guide price and a vendor is within their rights to make that decision. The only people we have ever blocked from our legal pack system are where they have been aggressive and hostile to our staff, and in the best interest of our staff, we have taken the decision to cease all dealings with that individual. We do not block anyone who has simply left a negative review and I can confirm that I have checked our system, and you personally do not appear on that list. I can also confirm that ALL our reviews are genuine and have been left by our clients, vendors, purchasers, and business associates. You do not have evidence of any of these this allegation, which we totally dispute.

Dear Kaine We understand that you work for a competitor and as a fellow professional, we are very disappointed to receive your 1 star review. As you know the guide price is an indication of the reserve price, this being the minimum price the property can be sold on the auction day. If the vendor is willing to set a lower guide & reserve price, they run the risk of the property being sold for less than they paid for it or with competitive bidding they might make a bit of a profit. That’s their decision and it’s not any reflection of our service or us as a company. Maybe next time you feel a little disgruntled you will do the right thing and pick up the phone so we can have a civilized discussion about the matter. Kind regards, Bond Wolfe Auctions Team

Thank you for your review Jared, James is a fantastic member of the team and it's great to hear that he helped make your auction experience so positive.

Thank you for the review, Daniel; it's very much appreciated.

We have a number of regular clients and we value their ongoing support. However, I can assure you that none of them ‘control’ our auctions or bid on their own lots. It doesn’t matter if someone sells one property or a number, all our clients are equally important to us and we treat them all the same. Any details that have been omitted from the legal pack are removed by the seller’s Solicitors prior to the pack being provided to us. This is so the legal packs can be available prior to the auction whilst also being GDPR compliant. Kind regards, Bond Wolfe Auctions

We are sorry to receive your 1 star review, our team are dedicated to offering an honest and reliable service. The guide price for each property is an indication of the reserve price, being the minimum price the property can sell for. The reserve price is always set within a bracket guide price or +10% of a single figure guide price. Our extensive marketing campaign can generate significant interest in a property. This can create competitive bidding, with the property selling for in excess of the guide price and being the maximum price someone is prepared to pay for it on the auction day. We make every attempt to be as transparent as possible regarding the costs in the contract. We recommend that ALL potential purchasers read the contract prior to bidding in order that they are fully aware of what they are buying and any additional fees. The lots on our website, newspaper advertising and social media are advertised as plus fees. There is also a disclaimer on our website, newspaper advertising and Rightmove regarding additional costs. We recommend to all callers that they read the legal pack to make themselves aware of any additional costs. We have adverts in our catalogue and on the TV screens at the auction regarding additional costs and the FAQs on our website and in the auction catalogues all have advice about reading the legal pack and additional costs. We hope our response deals with your concerns, but if you would like to discuss them further please don’t hesitate to contact us on 0121 312 1212 or enquiries@bondwolfeauctions.com. Kind regards Bond Wolfe Auctions