Trusted Agent profile · Birmingham
★★★★★
480 reviews across 2 platforms
139 Lozells Road, Birmingham, B19 2TP, B19 2TP
Blue Bricks Estates Ltd's office in Birmingham, at 139 Lozells Road, is rated 2.2 out of 5 across 480 reviews on two platforms, including 17 Google reviews rated 4.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleJust wanted to say thanks to the team it was veery easy process to get a property to rent from them fair rent price and no hidden charges very transparent and honest been with them 3 months now and are easy to contact for repairs replaced the boiler for me which wasnt working in property thanks guys 5 *****PositiveProfessionalism
We are happy to help and will always endevour to do better.. Thank you. Kind Regards, Blue Bricks Estates Ltd.
1/5
TrustpilotTrying to book a viewing
Trying to book a viewing, but whoever seems to answer always keep directing me to online website booking, on which the viewing are difficult to book becoz of sometimes being a new add and sometimes old.This kind of online processing is difficult for the customers.It should allow us to book flexible viewing dates, apart from the ones available online.Very unprofessional/unhelpful staff as well. Please look into this, to make experience more customer friendly.Thanks
1/5
TrustpilotI would not give you 1 star Jaime at…
I would not give you 1 star Jaime at the Bolton branch she has took it upon herself to keep hold of our mail to which we run a business in the same building she also keeps opening our mail which contain clients personal data she’s seen everything the letter is this not GDPR she was confronted about the matter she then took it upon herself to then post the mail under the office door when confronted she gave a terrible attitude to me your right she sits there playing with her nails staring out the window giving people attitude and aggression also making sexual advances at males coming in and out the building no self respect what so ever Jaime you should go sit in a salon this obviously is starting away from dealing with this woman for estate agent side of things but you should not do this job you should go sit in a salon get your nails polished
1/5
TrustpilotA company with no morels, very bad customer service
This has to be most impersonal company that we have dealt with. My family and I were given a months notice to vacate the property due to the tenant leaving. We asked for an extension to give us time to find a new place to live. They have said no to this and are more thank happy to see a family with two children on the streets. My advice is to never deal with these I appreciate it’s a business but they have no morels.
1/5
TrustpilotI wish there is an option for zero…
I wish there is an option for zero star, TrustPilot should probably work on that because this company needs it. Every time I book a viewing with them, they cancel a day before the viewing (I live in Hull and the property I want to rent is in Grantham). Both times they cost me train tickets (those are non refundable). Natalie said all we can say is we apologise. But when I came here to write my review, I saw the number of reviews they have. I decided not to deal with them. Unfortunately, this decision came after a loss of 75 pounds in unused train tickets. (The reviews go to their generic info email account which I am sure they do not check, why would they, they know what they're doing).
1/5
TrustpilotAbsolutely Descusting
Absolutely Descusting The Day I moved in flat was descuting mouldy and dirty But moved in anyway after deep cleaning Reported the windows were leaking(I mean water gushing in when it rained!) Took them 6months to get them fixed (kept sending the window man to the wrong address)Also had doggie electrics! Electricity report said poor and unstable electrics! and No fire alarms ! They come round to inspect property every 3months wrote down all the problems yet non were ever done (apart from the window eventually)1year and half later enough was enough So decided to move out.The estate agent sent numerous people round to view flat and they were all under the impression I would show them roundThis was never arranged with me and I would never of agreed 2 anything of the sort as I am on the autistic spectrum and struggle with socialising and anxiety (they were also made fully aware of my condition.)When then my mum complained about this after so many knocks on the door they turned round and said well its along way for them to come from the office when alot of people don't turn up alot of the time and that i was there anyway so they didn't seem to see any problem.And now to hold my deposit back as the bushes havnt been trimmed enough? I mean what?! The place was a complete disgrace when I moved in overgrown bushes , broken blinds and broken cupboards the list goes on and on and on.....And now they are complaining I haven't cut the bushes properly I mean really what a joke I normally tryed not to read to much in to bad reviews before but they seriously need 2 sort them selves out Also in my early stages of pregnancy they what do they expect me 2 go out with a chainsaw and cut it in half, they sure would of moaned then (I trimmed the bushes with caution as I thought they wouldn't like it if I cut too much off )
1/5
TrustpilotUnfortunately we had a bad experience…
Unfortunately we had a bad experience with this agency,and I would like to give a heads up to others who are looking to rent through them.I know how difficult is when you find a house you like but at least you can be more careful than us. So we were renting property for 4 years, had just regular 6m checks which were fine, however landlord was involved from the beginning,we had to meet him,ask him permission for literally everywhere. At the end he asked us to leave the house in one way and agency did the worst report possible to make money out for both I presume. We feel completely betrayed and frauded. It is a long story to write so I won't go in details .We had to pay for things we were told to leave in the way we did and never got a chance to fix things how they wanted. They are just money,money,money! No humanity,not listening,just strictly by the book and making money in their and landlords interest. So, if you ever have to rent property through them, do everything by the contract,report every single bit and don't let landlord be involved in anything! Don't let them take your hard earned money for lie's ! Good luck
5/5
TrustpilotAmy-Louise from the Portsmouth branch…
Amy-Louise from the Portsmouth branch was brilliant. Very pleasant and helpful. Couldn’t have asked for more. Thank you Amy-Louise
1/5
TrustpilotAvoid!
Not bad until I left the property. Then I had zero communication from a female property manager in the Brighton store, would not respond to my calls and emails when I was only asking for an update. When I finally spoke to her she told me she was too busy helping others. Really poor service, she sounded way out of her depth.
1/5
TrustpilotTerrible company
The service we have recieved from this company has been absolutely appalling. They took over some properties we let out through an estate agent due to buying out the practice. After previous bad experiences with belvoir we tried to leave them which they dragged out nearly 6 months. as well as telling outright lies about when tenants were moving out losing us rental income. The response rate of the office was appalling, one tenant moved out on the 5th of July, they notified us in august and then were unable to find the keys for 3 weeks. Its rediculous. I STRONGLY recommend anyone other than this company.
1/5
TrustpilotAwful company DO NOT LET WITH THEM
Awful company, I let a property with the Basingstoke branch. They received fraudulent emails attempting to update my bank account details. They acted on these without contacting me to verify and sent the rent to the fraudulent account. When asked about this the director stated it was normal to update bank details without checking and 'what do you want us to do call everyone after an update? They then suggested that I had created the fraudulent account. Needless to say I'm cancelling my contract with them.
1/5
TrustpilotManchester branch What a shambolic…
Manchester branch What a shambolic agency nothing but trouble They don’t repair things had a bathroom radiator hanging off for six months took over a year to fix front door then after one tennant moved out and another moved they didn’t change the names in the tenancy then seven months later served with a eviction as she hadn’t passed credit checks and should not of been allowed to move in after having left letters threatening us with court action for not moving and not handing keys back even though we had they then apologised and said it was a error stay well clear of them
1/5
TrustpilotBasically stole my deposit money when I…
Basically stole my deposit money when I moved out as nothing was wrong with the property I left it how I moved in. They tried to charge me for someone leaving a fridge freezer outside of the apartment building. Even though I showed evidence I have mine in storage. They have cctv so why didn’t they bother to check. They never repaired things. Took them 3/4 months to get my bath plug reported. My only option was to splash water over myself with a bucket.
5/5
GoogleI have been with Blue Bricks Estates since day 1.. they’re service is second to none! A big thank you to Zayn and Sam and the team for helping me manage my properties!
1/5
TrustpilotI was employed by belvior watton for a…
I was employed by belvior watton for a few weeks and had to leave for unfortunate circumstances and due to lack of child care being a single mum. They have refused to pay me and now ignoring me?! Absolutely disgusting behaviour strongly advise to never go near the company!!!
1/5
TrustpilotI rented out my property in Dunstable…
I rented out my property in Dunstable Bedfordshire, with Daniel. First tenants ok with rent on time,but when they left,it was clear for overcrowding with evidence of a bed in the Kitchen (Studio Apartment).Next tenant stop paying rent because of covid,he was of furlough but,thought he did not have to pay rent.I could not evict due to new rules,but when i could ,i got the keys back.The tenant had no previous rentals but was accepted ,and i paid for this privilege ,he was a mummy's boy, and his parents moved to Spain.Daniel told me many times that i would receive some payments but nothing.While painting the property ,mail from other people arrived, I also had a Spanish guy who was illegally subletting coming to the door looking for mail.To date i am owed around £3000,but belvoir are not interested.I truly thought i had found a decent agent, in Dunstable,but it seems a hard task
1/5
TrustpilotLandlord beware
If you are a landlord, proceed with caution. We had our flat with them for 12 years and the service has got to a point where we are now taking legal action against them. They took money from our rent to pay tradesmen and have failed to provide invoices for the work - 8 months have elapsed, no invoice. They have also deducted money for payments for Council Tax payments which we know nothing about, we did not ask them to pay it either. They are now failing to provide proof of payment and Louise Bullimore (Finance) has ignored all emails requesting proof of payment. Letter before action sent and complaint lodged with the Property Ombudsman. When you call, they pass you from pillar to post and when your property manager leaves and a new one arrives, they know nothing about the current issues and wash their hands of the poor service as they are new. Shocking service from all.
1/5
TrustpilotIf I could leave minus stars I would
If I could leave minus stars I would. WALSALL. The most appalling service, sold me a house they should never have marketed due to a marital dispute and then strung me along for 7 long months before the sale fell through. They gave a different story every single time I spoke to them. Their left arm doesn't know what their right arm is doing. They had done ZERO due diligence when marketing the house. AVOID AVOID AVOID. You will have nothing but trouble. Couldn't agree with all the negative feedback more!
1/5
TrustpilotAVOID, TIMEWASTERS, UNPROFESSIONAL RUDE STAFF
Even one star is the too generous, very unprofessional and rude staff. Canceled a viewing 5 minutes before the appointment, then lied to me on the phone stating they tried to ring me and have emailed me. Yet no missed calls or emails. My partner had to miss work for the viewing too. Once we complained, the woman on the phone had such a bad attitude. Failed to even have a shred of understanding and did not even offer an apology.
1/5
TrustpilotI wish I could give a zero star rating
I wish I could give a zero star rating. This is for the Birmingham Central branch. Appalling service, staff are rude, liars and incompetent. They made excuse after excuse upon check out and wouldn't give me my £500 deposit back. Basically they stole it from me! The woman who lived in the property before me said they did the exact same thing to her. I wonder how much money they've made from withholding deposits? The property was a dump when I moved in, I decorated throughout, had new lino and carpet fitted and they tried to said I left the property in disrepair, I was absolutely heart broken. I don't know how you sleep at night Lying thieves!
1/5
TrustpilotDon’t bother
Don’t bother. I stood outside the property I was supposed to be viewing for half an hour. I emailed to apologise I would be late and only received the same courtesy (sort of) because I called to ask who I was supposed to be looking for. Nobody turned up so I left.
1/5
Trustpilotworst customer service ever
Theyre only supporting and nice till after they have received the rental money. The worst customer service ever, the letting agents treated me with disrespect. the apartment i recieve had so many items out of working order. it was so dirty when i received it, they are not helpful, they ignored my emails and i had to run after them for them to fix issues that were broken to before i moved into the apartment. i truely do not recommend them at all (Sheffield Office)
1/5
TrustpilotThe worst
The worst! Only dealt with this company once and will never again! Was due to view a house and they took viewings over the weekend without telling us and the house sold before we could view!!! They had told us the seller wanted to start viewings on a Monday and then went ahead and viewed on the weekend!!!! I was one of the first to book a Monday viewing and missed out!! I hate estate agents that just do not care anymore they are just all for the sellers in this market and its not fair! Genuine families who are looking for their family home are being disrespected!!! I'm sick of it!!!
1/5
TrustpilotBe careful ❗️
Had Peterborough office come not very professional had a quick look and valued on a different out of town place not even a like to like property!!! well WOW they didn’t have a clue and valued it at 200k less than 2 other estate agents so please get other agents to valued your property good job I knew it was incorrect
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Blue Bricks Estates Ltd's Birmingham office has 480 reviews across two platforms: 17 on Google, 463 on Trustpilot (across the whole business).
Blue Bricks Estates Ltd Birmingham is rated 2.2 out of 5 across all 480 reviews, and 4.5 out of 5 on Google from 17 reviews.
Blue Bricks Estates Ltd Birmingham, 139 Lozells Road, Birmingham, B19 2TP, B19 2TP.
