Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWhen I moved to property I had high…
When I moved to property I had high hopes as they said they would sort out some problems with house before I moved in,well didn't happen, like outside hand rail which was really loose I really needed it fixed as have mobility issues, asked again when I moved in still nothing ,phone calls emails still nothing,then water coming in kitchen as you can imagine a health issue more calls emails that was 20th Dec it took till September next year for them to do something, Dec again I had sewage come up bath toilet over flowing with water and sewage, 30 calls 3 live chats emails still nothing for 10 days,I had to use bucket to do toilet eventually I had to go stay with sister, I eventually got Nicola on phone she said I quote ..I will see what I can do,she sent out gas man to fix plumbing job,low and behold he couldn't fix it,he said he would contact agent, if I didn't hear back I was to call,well I didn't hear back,I could go on and on with other things that weren't sorted but would take to long,good luck to anyone who uses this agency because you will need it
A · 27 September 2023
★★★★★ 1/5
Trustpilot!!!!!!!!!!!!!Avoid!!!!!!!!!!!!!!!!!!!!!!…
!!!!!!!!!!!!!Avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! All properties listed on market from this agency asking guarantor, even if you are not student!!!!
Лилия · 10 February 2026
★★★★★ 5/5
TrustpilotAbsolutely incredible
Absolutely incredible! Ben Coss and Billy Walsh honestly went above and beyond to support us with the purchase of our new house. After a really long and stressful 6 months process, due to the complexity and a bad choice of our solicitors, they stuck with us and continued to keep the momentum up to allow us to achieve our forever home. Every single email was always replied to and dealt with professionally, they really did not need to give us anything but still did and we will be forever grateful for their support. We have just organised to rent our previous property with them as we trust them whole heartedly and would not choose any other Estate Agent! Thanks so much to you guys!!! Danielle
Danielle · 21 September 2023
★★★★★ 1/5
TrustpilotRefund Delays and Lack of Updates
Unfortunately, my experience was disappointing.
Eva · 16 May 2026
★★★★★ 1/5
TrustpilotTerrible estate agents
Terrible estate agents, Terrible customer service, they would always be out of office or on annual leave and leave inquiries unanswered for long periods of time. Will not use belvoir again for either renting or purchasing a property.
Kriss · 25 July 2025
★★★★★ 1/5
TrustpilotThe worst agent
The worst agent, they try to shift the responsibility 24/7 and deduct the deposit without any sensible reason. Horrible charges and unfair treatment for Asian tenants. We can’t make any joint agreement even though we have provided evidence and clauses of the contract. When we moved out, we kept most areas in the same state of cleanliness as shown in pics, but they still charged me £440 (btw just two hours of cleaning, and it doesn’t look like a professional one).Do not ever choose them for letting!
Marco · 9 September 2023
★★★★★ 1/5
TrustpilotShocking customer service
Worst estate agency out there! Best way to say this, is that they simply do not give a **** about their tenants. Anytime you contact them, no one gets back to you. This being calls and emails. Have to chase up every single time! However, when they need something from you they will harass you with messages and calls daily. Any issues reported takes weeks to be looked at. Forgetting appointments and unreliable. I would not recommend. Shocking!
Marz · 28 October 2023
★★★★★ 5/5
TrustpilotVery professional and fast letting…
Very professional and fast letting agents, especially Daniel Mortimer.Recently we moved to our new home in Kingston. The negotiation, referencing and contracting process was very smooth and fast. We called Daniel in the morning, got the viewing organised by noon, and got our offer accepted by evening the same day!
Nail · 3 October 2021
★★★★★ 1/5
TrustpilotI would not recommend this agency to…
I would not recommend this agency to anyone.
Magdalena · 8 April 2026
★★★★★ 1/5
TrustpilotThe most disrespectful encounter I’ve…
The most disrespectful encounter I’ve ever had with any estate agent. Spoke to a lady who doesn’t know how to control her mouth called abigail foston. From the moment we started conversation over a solution for a property I stayed at of theirs she just had so much disrespect in her exchange. She was very patronizing and condescending towards me and I will never recommend them. I’m very unproblematic and always avoid encounters like this. Every staff in that company communicate very disrespectfully. I don’t know if it’s because I’m a colored tenant or if they talk like this to everyone but i have not had a good experience with them.
Rhoda · 25 July 2023
★★★★★ 5/5
TrustpilotAmazing!
What a great team! I've never met a team of people more dedicated.
Becky · 16 February 2026
★★★★★ 5/5
TrustpilotI found the staff very helpful Jean was…
I found the staff very helpful Jean was very good at making sure i had every bit of information i needed
Catherine · 20 February 2024
★★★★★ 1/5
TrustpilotIf you have kids avoid them, because they will make you feel bad about having them
Oh my jesus! I'm in shock 😲 we are looking to rent a flat, so I called this agency to arrange a viewing of the property, as soon as I said I have a little baby I got an answer that one bedroom flat won't be suitable for us 😲 I mean how do you know what is it suitable for me and my baby if I haven't seen the property and there's no such a thing written on the property discription ?! And how can you say such a things? There's no law which is saying that parents cannot live in one bedroom apartment with a baby who's even too small for a nursery 😠 so people if you have babies avoid this agency because they will make you feel bad about having them!!!!
Gita · 22 May 2023
★★★★★ 1/5
TrustpilotBad Service
It was a long story. But keep it simple.The staff is not professional and impatient. If you want to try your luck here, please go ahead. They will just offer easy work and make easy money. However, you are looking for a real service, buying a property, management a property, rent a house. Please pick someone reliable. This is my advice.FYI. 'Thank you for wasting my time. ' This is what I heard at the end.
Jacky · 31 August 2023
★★★★★ 1/5
TrustpilotAwful company to rent from
Awful company to rent from. Barely gave any deposit back despite the act I replaced all three rooms with brand new carpets and paint. Charged me for ridiculous things that weren't justifiable at all and scammed me out a deposit. Would never use again and the other bad reviews are completely valid. Do not rent from this company!
Ella · 30 August 2024
★★★★★ 1/5
Trustpilot1st time buyers
1st time buyers straight from the off very pushy constant harassing phone calls through out the sale more than at least 5 a day 5 months down the line all settled into home and now knowing more they miss-sold us falsely by miss leading us about parking on the property and about not informing us on police presants off the area caused directly off the seller of property, be careful of this company and also the sellers being very miss leading over all never will I buy or sell with this company shame I never looked into there previous reviews before hand.
William · 17 April 2023
★★★★★ 1/5
TrustpilotOnly one star as you can't t give zero
Only one star as you can't t give zero! Tennant leaving report received while on holiday in Spain ssys all in good condition. I don't know when the person that inspected the property has their specsavers appointment but it needs to be soon. Holes in walls filed but not rubbed down, holes on door framed for gates i suspect for a dog that wad not allowed , smoking inside property again not allowed. And definitely not clean.Would never use them again.
Carl · 27 March 2023
★★★★★ 1/5
TrustpilotI rented out my property in Manchester…
I rented out my property in Manchester through Beldoir. They did not process the rent until the day before it was due again. This was such an issue I had to get the tenant to pay 6 months rent upfront.They are supposed to send a video of the condition of the property every six months. They failed to do this.The tenant moved out having caused thousands of pounds worth of damage to the property. Beldoir have just asked him to pay 250 pounds. He is refusing to pay for a professional clean. I paid for a professional clean in the beginning so each tenant should pay for a clean. My husband is a plumber and is fixing all the damage himself. Beldoir ignore landlords when they call saying they are short staffed. This is by far the worst company I have ever dealt with. In fact I really don't understand how it is still in business. Do not use this company under any circumstances or you will regret it.
Anna · 23 March 2023
★★★★★ 1/5
TrustpilotWorst letting agency ever
Worst letting agency everThey are fraudOne year ago I let the property from them and now they are changing me 500£ just for cleaning only. Other are in line Don’t buy sell or rent from themThey will juggle you in their words Don’t means don’t if don’t get scammed
Minolsinh · 10 December 2024
★★★★★ 1/5
TrustpilotAs per a lot of the other reviews…
As per a lot of the other reviews another awful experience. I booked a viewing with Moe and asked if anyone viewed the property before me how it would work if they offered. She promised me everyone would be able to view said property they would then take in offers and send to the landlord. Today my viewing was cancelled before I could see the property. Not only did they lie the customer service when phoning to understand was awful. Kept trying to pass blame and not give any support - AVOID
Ewan · 21 February 2023
★★★★★ 1/5
TrustpilotLANDLORDS BEWARE
LANDLORDS BEWARE, high fees, they also charge an annual fee for ‘regulation checks called a property passport’on top of their monthly fees (£120 plus VAT). When you want to cancel the contract because of these fees, not only do they charge one months rent plus VAT they tried to say that it was 3 months notice to cancel. My lawyer looked at the contract and was able to cancel immediately but still had to buy myself out of the contract. NEVER AGAIN!
JA · 12 February 2023
★★★★★ 1/5
TrustpilotWednesfield branch and whole Wolverhampton area
From start to finish worst experience and worst company to deal with. Not professional in the slightest, Falsified documents from the very beginning of my tenancy, allowed their clerk into my property without consent after my tenancy agreement had been signed and begun. Stacey Robertson repeatedly sends sarcastic emails and is the definition of unprofessional. The only person who has been ok to deal with and agreeable to any extent was Michael.
Sophie · 19 September 2023
★★★★★ 5/5
TrustpilotNothing but praise for Skipton
Nothing but praise for the Skipton branch. Dealt with any issues promptly and were always super helpful. Kevin was especially helpful and forwarded our mail after moving out.
Meg · 30 May 2023
★★★★★ 1/5
TrustpilotDisability discrimination.
Disability discrimination.Refused to arrange a viewing on a property even though they had already confirmed the date that viewings were due to be taking place.As soon as they found out I have a disability, they changed what they said and said they would have to let me know about viewings.Then they lied and said viewings were already fully booked.They couldn't lie straight in bed.Cearly a company that hates and discrimates against people with disabilities.I have reported them to Trading Standards for investigation. Doubt they will carry out a thorough and proper investigation though as they should.Why are the Government allowing this. They should make sure businesses doing this are fully investigated and prosecuted.
Non_Visible · 10 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
