Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIncompetence personified
I am the guarantor for my friend’s kids and even just as a guarantor i have had terrible experience with them. They pretend to be award winning, but are the least possible competent people in that business… the person i spoke with tried to talk her way out of it, using posh talk and pretending she knew what she was talking about but when i really made my case she was speechless and did not know what to say. As the guarantor. Should have gotten the moving in inspection report. Even after requesting it twice i still have not got it… called again and they said “all the guarantors got it”. Well no!!This the THE estate agent to avoid if you are in brighton!
Seb · 6 September 2024
★★★★★ 4/5
TrustpilotHave done business with pontypridd…
Have done business with pontypridd office..I must say excellent service professional in all aspects of the of letting and sales...Robert a gentleman..and I wish you continued success ...
G.thomas · 31 March 2026
★★★★★ 1/5
TrustpilotWent to Morley branch to ask about a…
Went to Morley branch to ask about a property up for rent. Felt like staff were judgemental of my appearance. Never took down my details let alone ask what I'm looking for in my next home. Very rude staff
Andrea · 20 December 2025
★★★★★ 1/5
TrustpilotComplete waste of time
Complete waste of time. Enquired about a property and answered all manner of personal questions just to be told the next day that due to a high amount of interest I couldnt view.
Adrian · 6 February 2026
★★★★★ 5/5
TrustpilotVaness Banks is really attentive and…
Vaness Banks is really attentive and easy to work with. It's been a pleasure!
Nuno · 16 April 2025
★★★★★ 1/5
TrustpilotOther negative reviews are genuine it seems.
Called up the Dunstable Branch to discuss a property and was told to go on the website and submit an enquiry, so they can't even speak to you about it or take any details over the phone. My wife left an enquiry and they denied having it and she left messages and they didn't bother calling her back. They send repeat replies, which tells me they don't even take notice of who they're talking or replying to. No etiquette in their emails, no "Hello", "Thank you" or "We're very sorry to let you know", just blunt replies with no friendliness, no professionalism.
Anthony · 24 July 2024
★★★★★ 1/5
TrustpilotLiars that don't fix issues and they try to get your money in any way
I started renting a property with them on November, and due to changes on circumstances of the landlord, on March they informed me that they were selling the property. In the first few weeks I pointed out some issues of the property, and as consequence they set an inspection on February, 4 months later, meaning I had live with those issues at least four months. The day of the inspection, I showed all the issues and raise concern for my safety due to the broken gate in the back garden. Two weeks later I haven't heard anything from them so I sent an email. Another couple of weeks have passed and they contacted me to tell me about the house being sold, ignoring all the issues I mentioned. Those issues were broken blinds, oven light not working, the outside light broken, the garden backdoor and some small others.When they first told me that the house was being sold, they also told me not to worry since it may take 6 months to sell the house, plus they need to give me 2 months notice at least. They also told me that I would get the last month as refund for the trouble. 3 months later they sent me the notice to leave, which seems weird since they said 6 months and only 3 have passed. They also went back on their word where I would be refunded the last month of rent, saying that I need to pay all. This cause me to rush finding a new property quickly, and I had to settle for one that does not satisfy all my needs. Also they never even offered me help to find something new.When I left, I paid a professional cleaning company to do the job, which they did properly since I was there when they finished and I was able to check and took pictures showing the job, but still they are asking me to pay for their professional cleaning, which I will definitely going to dispute. They sent me a report showing missing lightbulbs, wall fillings, and other issues that were there before I moved in, and they wanted to charge me for those too. When I first moved in, I took away their lightbulbs and used mine ones, and when I left I put back the ones they gave me, and I never damage the walls, I don't even put nails in those, in order to not damage them. They also complain about the co2 alarm not working, which never worked. When I spoke with them to the phone about that, they clearly didn't care about anything I was saying. I rented in Scotland for the past 8 years, and I had problems, but never this bad. I don't know if it is because I am in England or they are just the worst company ever. Anyway do not trust them.
Patrizio · 22 July 2024
★★★★★ 1/5
TrustpilotIneffective in their primary role
A waste of time if you are trying to let a property through them. They are ignorant and do not respond to emails. I missed a call, so rang back and followed it with two emails direct to the 'agent'. I followed this up with another enquiry and yet another form to fill out against the same property I had shown interest in. Very poor and ineffective company. Landlords, go elsewhere, tenants follow! The other reviews speak for themselves. I am finding it increasingly frustrating that these agencies think they have some kind of control, they should be held to account.
Ben · 19 July 2024
★★★★★ 1/5
TrustpilotTerrible
Terrible. Woman on the phone was extremely rude and off putting I would advise managers to be reviewing there calls and educating them on basic customer service Estate agents don’t know basic answers to viewers questions and have no knowledge of the properties they’re showing I would avoid at all costs ever listing a property with them and avoid using them to find a property as they don’t have a clue what they’re doing
Seek · 3 October 2024
★★★★★ 2/5
TrustpilotWho would be a tenant!
I started renting from 2020. When I first got there the property was filthy. Dirty, greasy kitchen cupboards, disgusting kitchen floor and dust everywhere in the house. When I notified the agent he said it would not go against me when I left. I was given notice in September 2023. I was given a section 21 and told it was probably down to the fact that I was late with paying rent on a few occasions. I would like to point out that when I took on the tenancy I was working fulltime but I got sick and had to leave my job. I had to wait for universal credit to help me, hence the few months I couldn't pay on time. Also, I always paid in the end. They had given me one month's notice. I was to be out on December 15th 23. Full of Xmas cheer! I had explained that due to illness it was going to be impossible to pack all my stuff up in that time. I lost my dog then 2 weeks later, my dear Mum on the 11th December. They did give me a bit more time but then there were further issues with me likely to become homeless. I didn't want to stay at the property because I had invested so much love and care into and I just couldn't keep borrowing in order to pay the rent. All in all, I have felt like the lowest of the low and have generally felt so low because of the stress this has caused me. All for being sick.
Ashley · 21 May 2024
★★★★★ 5/5
TrustpilotThe Dundee Belvior Team Excellent
The Dundee Belvior team provided excellent service making it possible for a non local to move in quickly and consistently resolved concerns. Highly recommend!
J · 16 March 2026
★★★★★ 1/5
TrustpilotDo not rent from this company and…
Do not rent from this company and certainly do not rent 5 greenwater meadow hollingworth which is a ground floor flat the property above is constantly banging late at night he parades about in front of the window his underwear they will not do any repair I reported a couple of repairs that need to be done then a month later received a section 21 I have stage 4 cancer , the previous tenant commited suicide in here and it smells of raw sewage
Tracy · 19 May 2024
★★★★★ 1/5
Trustpilottenant in Edinburgh
As a tenant in Edinburgh, our almost 2 year experience with belvoir has been dreadful to say the least. It wouldn’t be hard to say that I’ve met schoolchildren with more professionalism and honesty than the staff of belvior. Numerous complaints about the property will get ignored, looked over and require months of calls and emails to have something done no matter if the issue is dangerous or damaging to health. It’s quite obvious to see that the company has little to no care about anything but the money coming from the property and will do their best to keep their foot in the door scrounging off the income. When challenged upon their poor mannerisms and backtracking they will just brush over it as a little mistake. All this before I’ve even mentioned the demanding emails that seem very questionably legal.Don’t work with belvoir unless it is your very last choice and you have no issues with banging your head repeatedly against a wall.
Nathan · 19 April 2024
★★★★★ 5/5
TrustpilotThank you Amy-Louise
I would like to say that Amy-Louise from the Portsmouth branch has been absolutely amazing. She’s a very pleasant and lovely lady who’s been very patient with me. Thank you Amy-Louise, there’s been no stress with this at all. Very professional
Annalise · 3 October 2023
★★★★★ 1/5
TrustpilotBooked a viewing
Booked a viewing, went for the viewing after confirming and had to wait for 15-20 minutes in heavy rain( which is understandable as it was pouring, they might be late) and the worst thing is after the person who came to show us the house just entered through the entry gate and then went through the exit gate. No calls whatsoever and when asked about the same to the BIRMINGHAM office, the lady was not at all helpful. Pathetic pathetic service. I had told her I won't be seeing any more houses and she just cut the call on me.
Nikhil · 12 April 2024
★★★★★ 1/5
TrustpilotWORST LETTING AGENTS EVER
If I could give them 0 I would they are THE WORST LETTING AGENTS EVER they don't give a damn about their tenants, they make constant mistakes that can be avoided, are not competent at their jobs at all and they're thieves they take your money and do whatever they can not to give it back including making up lies. Never just accept anything they say at face value and challenge them on everything. Literal worst letting agents I've ever had to use. Disgusting behaviour ignoring tenant pleas for help and covering up landlords illegal doings. Currently reporting them to the council for the treatment I've received. As useful as a chocolate teapot the lot of you.
Blue · 17 March 2024
★★★★★ 1/5
Trustpilotmissing deposit operty in Glasgow…
Anyone renting a property in Glasgow and surrounding area that was previously under edzell check your paperwork!! I have been informed there is no record of paying deposits for flat or pet (do you know a letting agency that does not take a month security deposit 🤔) luckily we have e mails and copy of records so im taking legal advice in this matter!!absolute joke is
Angela · 29 October 2024
★★★★★ 5/5
TrustpilotFantastic, friendly, and fair inspection experience!
Katie came to inspect our old property while we were in the middle of moving out and was fantastic. She was extremely reasonable with her inspection, as well as kind and friendly throughout. I wish more property inspections were like this!
Matthew · 22 August 2025
★★★★★ 2/5
TrustpilotI had no hot water from my combi boiler…
I had no hot water from my combi boiler over the weekend i understand that at the weekend the office is closed.
Andrew · 9 February 2026
★★★★★ 5/5
TrustpilotAlways a pleasure to deal with Julie
Always a pleasure to deal with Julie. A very supportive, professional and friendly lady.
E.M · 12 April 2026
★★★★★ 1/5
TrustpilotDisappointed
Unfortunately, we trusted them with looking after our property whilst we were abroad. Although we cannot fault their communication and collection of rent, the inspection regime was shocking. On our return we received a final inspection report stating everything clean and tidy and so we refunded the deposit. 4 weeks later we are finally completing the repairs and rectification work including a fist sized hole in a wall, not reported. Would not recommend.
Mark · 18 May 2024
★★★★★ 1/5
TrustpilotDo not rent through these people
Do not rent through these people. We moved into a property which was absolutely filthy and many items were broken. I sent a polite but formal complaint to them asking them to have the property cleaned and the broken items fixed. My request was ignored. I was very persistent in chasing up with them regarding problems which obviously was a nuisance to them. After my years contract was up they refused to renew my contract meaning myself and my newborn baby needed to find a new home very quickly. On moving out they tried to keep my deposit due to broken items.... items which were broken when I moved in and I had repeatedly asked them to fixed. Luckily I had taken photographs of EVERYTHING when I moved in so I got my deposit back. Do no trust these people. They are no better than slum landlords.
Northernerinlondon · 20 November 2023
★★★★★ 1/5
TrustpilotLack of communication and heavy…
Lack of communication and heavy reliance on non-flexible automated viewing system. To say that rent is the most costly thing we pay out these days you would expect more enthusiasm from the start. Will be taking this as a sign of future treatment, and not bother using this company. Good forbid having an issue whilst living under their management, you'd be ignored... Yet still take your money? Wow. No thanks. Big shame. Get your act together.
Sandra · 6 January 2024
★★★★★ 1/5
TrustpilotThoroughly unprofessional service
If it was possible to give no stars - then that would be the rating. Dealt with this company over the one year rental of a property in Manchester for my daughter - paid a deposit along with another student family / informed that we had secured the property, only to be told the following week that the apartment had been allocated to another party. Please be aware of the type of Company that you will be dealing with should you ever elect to use them.
Doug · 3 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
