Blue Bricks Estates Ltd Birmingham reviews

★★★★★ 1/5

Trustpilot

Sheerness swale belvoir are disgusting…

Sheerness swale belvoir are disgusting vile people! Michael who works there is a massive liar and a witch called Caron who has a vile attitude and has a bad habit on putting the phone down on you. We bought a house through these. The house had a mouse infestation, and in our contract it states the house has to be clean and acceptable for us to move in. I got my solicitor to get the seller to have pest control come out and fix the problem. I asked this Michael for proof. I never got it. I asked him has it been dealt, all the mice holes filled in etc, as I have a 3 year old I want it safe and no poison about. He said yes the seller had someone out to do it. Yes the holes are filled etc. And that he went to the house and didn’t see any traces of the mice anymore. We went to the house today, Mice crap and urine everywhere. Black mould. Mice in the loft as well we found out! holes everywhere still not filled in. Widow infestation! We took up some floor boards because the house stinks, and there’s dead rats and mice under the floor boards and nests. We wish we didn’t buy this place now!! All they did was put a couple of traps down. Traps that could break my little boys fingers! these scum bags do not even care that I have a bubba. and on top of this, they was calling me near everyday harassing me. the amount of stress these people caused. Michael said the boiler works, but it doesn’t. So that’s another cost we didn’t expect. that Caron called me asking me how much money I have in my bank even though she has no right to ask me that. I didn’t tell her so she hung up on me, then she got her husband peter to call me even though he has nothing to do with this! What a complete weirdo! leather face witch! Heartless scum bags!!!!!

Shantelle · 5 June 2019

★★★★★ 1/5

Trustpilot

I seriously advise you not to deal with…

I seriously advise you not to deal with them.Their speciality is to charge you a lot for every little thing but when it comes to services they are absolutely unreliable, don't care about the problems that arise and really take their time dealing with issues.The boiler broke down in our property in the middle of winter; we were left with no hot water or heating for a long time. Even though they were fully aware of the problem and how cold the property was, and there were temporary solutions that they could have put in place, they really took their time dealing with it. Unbelievable!

Fahimeh · 9 January 2019

★★★★★ 1/5

Trustpilot

Really bad customer service

Me and my boyfriend went to look at property to rent. We put a deposit down after being told how many others looked at house. That night we had doubts and phoned at 9am to talk about it to be told to late. I was really upset that we put money down at 5pm but at 9am it was too late? They had not had our details yet to start credit checks so they just had our money for nothing. We did after 3 weeks get half back. But it was hard and bad customer service. Also company has made it impossible to complain to head office. Wolverhampton branch. Me and boyfriend now waiting till we buy next year but wont be wanting to deal with these again.

Steph · 9 December 2018

★★★★★ 1/5

Trustpilot

Derby branch

I spoke to a lady who didn't even give me her name and she took my details down when i arranged to view a property. Me and my partner are both first time buyers and this was our first house viewing so we were both quite excited.we turned up at the property and we were stood outside for half an hour before I phoned the office. Me and my partner were going to give them the benefit of the doubt since there was a lot of traffic about. I spoke to a guy called Jamie who told me they had cancelled the viewing because the property had been sold! and we shouldn't have been allowed to make a viewing! I had received no communication to inform me that the property had been sold. The property in question is still advertised on their website with no mention of it being sold or even being under offer! me and my partner had travelled 40 minutes for the viewing and we had both taken half a day at work. Hes a self employed builder so he lost out on upwards of £100. beyond unhappy!

Laura · 27 October 2018

★★★★★ 1/5

Trustpilot

Cardiff branch...Truly terrible…

Cardiff branch...Truly terrible customer service. Have sent an email enquiry for two different properties on Right Move, plus telephoned FOUR times to view. I am told I will be called back as a matter of urgency each time, and the “sales” agent is never available. Don’t even think of using this lot to sell your property, there’s a reason they are unsold after months. As if buying and selling wasn’t stressful enough already...

BM · 4 April 2021

★★★★★ 1/5

Trustpilot

Probably the worst estate agent I have…

Probably the worst estate agent I have had to deal with. They sold my flat and that's about the only positive thing. Communication is awful. They don't keep in touch, staff are never there, telephones never answered. There are lots of estate agents out there and they are all better than this lot.

Mr · 19 August 2023

★★★★★ 5/5

Google

Great team to work with. I have had my property managed by these guys for the past 3 years and never had any issues with payments or tenents. Always fast to respond to any queries I have.PositiveResponsiveness, Professionalism

Gurpreet · 24 October 2021

★★★★★ 5/5

Trustpilot

very professional

Very pleased with how our property was advertised and a new tenant was quickly found .All aspects of the service was faultless.A very nice staff member at the Coventry branch has been very helpful, and is always cheerful and friendly.

Sue · 18 May 2024

★★★★★ 1/5

Trustpilot

I enquired about a property

I enquired about a property. When i got an email back there was no etiquette just one line answer to a question. This happened twice. Unprofessional way to respond. I wont use them in the future

Sam · 24 July 2024

★★★★★ 3/5

Trustpilot

Not for me!

Would I recommend this agency as a tenant - No, never! Any issues I raised, were met with disbelief from the most noisy of airlocks in the toilet, to water literally running down the walls when it rained. They appear to like short tenancy agreements as it's a nice little earner for them, with each new tenant comes a new "agency fee"As a landlord, I can only go on the experience as a tenant, but they appear to do the best they can to keep you from paying out for repairs.

Traveler · 5 June 2017

★★★★★ 1/5

Trustpilot

Terrible service

Never in my life have i dealt with anyone so unorganise. Every time i had a problem it would take months to fix it. We left after 3 years of being tenants and when we handed in the keys they said they would take off money and let us know how much we owe. Before they had even seen the property. We had pets in the property yet apparently they didnt give permission for however they inspected the gouse every 4-6 months s9 they knew fine well we did. I asked to be there when they carried out the final inspection yet they turned up an hour earlier. They are actually the worst people ive ever had to deal with. I would never recommend them to anyone.

Lindsey · 20 May 2017

★★★★★ 1/5

Trustpilot

Does this company still exist?

I've been trying to get in touch with an agent in the Cardiff branch for THREE MONTHS so I can take a look at a few properties. No reply from the branch itself, tried phoning but no answer, have gone through multiple customer service avenues just to be told 'your query has been passed onto the relevant branch.' - If this is how they treat everyone then it's an absolutely ridiculous disdain towards customers, and I wont be one of them (not from lack of trying).

A-B-R · 12 March 2017

★★★★★ 1/5

Trustpilot

Hi had a horrible experience with…

Hi had a horrible experience with Joseph and the lettings team in Swansea. First took 4 days to get hold of anyone. Had a viewing made an offer this was not passed to landlord. Was told by txt message that we did not get the property? Absolute dodgy liars please avoid using this company.

Jamie · 12 June 2023

★★★★★ 5/5

Google

Professional, polite and really made me feel comfortable in discussing my mortgage and other issues. Have had my property with them for a while now and the company have always been super responsive.PositiveResponsiveness, Quality, Professionalism, Value

Maahi · 24 October 2021

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY. CHEATS. JUST WANT YOUR MONEY.

I had rented an apartment in Huntingdon for over 6 months and decided to move to a new location for business purposes. At the start the employees seemed nice and were all cheery and helpful and replied back relatively fast. However, I then told them that I was going to move out and I understood perfectly that I had to give them a one month notice. So I was responsible till the 11th for my rent. Then one of the employees rang me and told me there was another person very interested in the apartment and that if I leave as quickly as possible they will refund my deposit and the rent as soon as possible. That week I had hired cleaners and a moving company so I can then hand the keys to them and get my money as quick as possible. Keep in mind I had to pay a lot for the cleaning and moving company. Then I hand in my keys directly at the Belvior in Huntingdon, and a lady that helped me there before said that I was still responsible for the rent till the 11th which was not what I was told by the male employee. My daughter was also with me when he called me and we remembered exactly what he told me, another person was very interested in the apartment and if we move out as soon as possible before the 11th they will refund the remaining rent and deposit. Now I have tried to get my deposit back, I have explained everything, went into the Belvior agency in Huntingdon, talked to them. In the end they said it was just a miscommunication on her colleague's behalf. Yet I will still have to pay the rent for the whole month that I wasn't responsible for and I will only get £250 back from my deposit. It has taken them about a month to finally admit it was a miscommunication yet, it is still my responsibility to pay for the rent. Also, multiple times, I have rang the company, and they tell me they will get back to me 'in a few minutes' but the last time I waited about 3 WEEKS. No emails, no call back. Nothing. Do not trust this company, I wish I would've seen the reviews on TrustPilot before. They are unprofessional and untrustworthy. I will never use any Belvior agency service again and will 150% warn everyone I know.

Tan · 6 February 2016

★★★★★ 2/5

Trustpilot

Disapointed

I am not impressed. From the overly cheery beginning which is not a complaint to end up with the service and attitude of that of a 12 year old school boy is very disappointing. They did not live up to what they promised. The tenant has left me with a costly bill and no rent. I realise that this is not the agents fault but non the less how they dealt with it, is! Disappointed and frustrated, going to move my property to another local Renfrewshire agent.

Mrs · 9 September 2015

★★★★★ 1/5

Trustpilot

Avoid belvoir Ipswich (rent)

Avoid at all costs - enables lawless landlords to make their tenants life a misery!! Allowed our landlord to not maintain the property but allowed him to increase rent several times with outstanding repairs Never helpful, no advice , rude !!!

Kayleigh · 26 March 2024

★★★★★ 1/5

Trustpilot

Disgusting service

Absolutely disgraceful what this company is putting us through. We have no hot water and it’s winter time. Ice cold showers and they don’t care that it’s making us ill. Both them and the landlord are refusing to replace the boiler. I do not recommend anyone to rent from this agency as you will be put through hell!!

Chloe · 21 December 2022

★★★★★ 5/5

Trustpilot

Great service from understanding people

Karen & Allana worked so hard to ensure my son was accepted for a rental property,They helped him every step of the way, from applying referencing,to the handover of keys,Nothing was too much trouble for them. So helpful and always pleasant.Thank you

Susan · 2 February 2024

★★★★★ 1/5

Trustpilot

The most Inept & Incompetent estate…

The most Inept & Incompetent estate agent I have ever had the misfortune to deal with!Messages & emails not passed on between staff members , no communication or follow ups.Absolutely Useless!

Gordon · 4 August 2024

★★★★★ 5/5

Trustpilot

Abbey …

Great service from Abbey from the Andover office kept informed throw whole process very professional can't recommend them enough thank u again

Raymond · 13 December 2024

★★★★★ 1/5

Trustpilot

Expensive

They managed my rental property for a year The service was adequate but expensive. Termination of the service was also costly. Would not recommend.9

Richard · 13 November 2024

★★★★★ 1/5

Trustpilot

Appointments always cancelled

Appointments always cancelled, 3rd agency to mess me around I’m single dad looking for a home I seem to get penalised for being self employed and being the father and not a mother not 1 viewing out of 7 houses no communication.

Bradley · 19 December 2023

★★★★★ 1/5

Trustpilot

The worst agency around Peterborough

The worst agency around Peterborough. Every single time we have an issue it nevers get resolved on time. Last year, boiler wasn't working had to wait 2 weeks to get it fixed this year our tap is broken in the bathroom no hot water only cold and still hasn't been fixed. Don't rent from this agency

Ruta · 8 November 2022