5/5
GoogleI would highly recommend Big Yellow storage. We were in the process of moving apartment and the company made everything so easy. James and Paul were an incredible help and were so lovely and professional. Thank you so much :)
Trusted Agent profile
Big Yellow Self Storage Co Ltd reviews
★★★★★
399 reviews across 3 platforms
20 Adams Street, Off Dartmouth Middleway, Birmingham B7 4LT
Big Yellow Self Storage Co Ltd's Birmingham office at 20 Adams Street is rated 4.6 out of 5 across 399 reviews on three platforms, including 390 Google reviews rated 4.7. Checked 9 October 2026.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google5/5
GooglePaul from the reception was very helpful and kind .He provided fantastic services. Many thanks to Paul.
5/5
GoogleStaff very helpful and informed
Agent replied · 10 September 2025
Hey Christian. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleMy booking-in process was exceptional. I even had a problem with my bank on the day, however, Chris Wing was able to help out making the process of moving home/storage a very pleasant experience. Thanks Chris & team.
5/5
GoogleI moved into Yellow self storage for the second time and the experience was great. The staff were very informative and helpful, particularly James. Will definitely be moving again with Yellow Self Storage.
5/5
GoogleChris was really helpful and explained the T's & C's clearly which made the process a lot less stressful, prices were easy to understand and competitive, and taking stuff out/putting stuff into storage is seamless.
5/5
GoogleI had the pleasure of dealing with the manager directly... Who was bang on!! So helpful polite and funny... Actually had a great chat and felt so comfortable there... Thank u so much... Deffo recommend ❤️
5/5
GoogleVery easy and smooth process to get storage quickly and efficiently. Paul was incredibly helpful, explaining everything in detail alongside offering some advice for storing and getting around the units. Extremely happy with my service at Big Yellow Self Storage and would instantly recommend to those in need of storage solutions.
5/5
GoogleA great storage unit for students that I would certainly recommend! Paul was very helpful with the entire process and I had no issues at all. Will definitely be using again in the future.
2/5
GoogleWhilst I'm sure the storage is lovely, the need to try and gouge additional fees from renters is Ryanairesque in its approach. The booking agent insisted on seeing not just our insurance policy but the detailed schedules, claiming we weren't covered and would need to buy their cover. This despite me not needing or wanting to insure my student daughters second hand duvet against damage or theft. If your business model relies on squeezing cash from stressed people, it's not a good industry to be in. Storage should be straight forward, yet seems massively complicated by sneaky requirements and fees.
5/5
GoogleChris Wing was such an angel. He helped me through and through and he was very welcoming and kind and explained everything. I’m very grateful for his help and happy with the place
1/5
GoogleThey will steal money from you, money was on the bank account their direct debit bounced and they charged me 10£ fee which is ridiculous. Stay away if you don't want to be robbed, also there is a smell of dead rats throughout the building.
Agent replied · 11 June 2024
Thank you for leaving a review. We take all feedback very seriously. Transparency is really important to us and it sounds like it’s important to you too. We just want to be clear that our T&C’s do say if there’s a bounced rent payment, a £10 administration fee will be charged. If you would like to provide further details please contact us at www.bigyellow.co.uk/contact-us/. The Big Yellow Team
4/5
GoogleChris and James were very helpful getting me set up. It would be nice if the website price when making the quote and the final price were representative of eachother.
5/5
GoogleI've been with them for an unintended 3 years now and they have always looked after me and always had my best interest Luke and Paul are absolutely amazing and an asset to the company they've supported me and accommodated all my needs. They may be a little pricy compared to other competitors but let me say its money well spent you can leave your items with the peace of mind knowing your items are safe and secure!
5/5
GooglePaul and Sam were both extremely helpful and made my transition in and out of the storage facility seamless. It was very simple and quick to reserve my storage unit and I had no issues whatsoever. I’d highly recommend!
5/5
GoogleChris is friendly patient. Storage is clean and tidy safe. Big space..
5/5
GoogleI dealt with Zara and Sam, both showed a wealth of knowledge and were really helpful in regards to selecting the correct choice of room me and broke everything down so understood every aspect. Highly recommend these two!
5/5
GoogleSamantha was so incredibly helpful with sorting our unit, extension times and tenancy length! She made the process so easy and stress free. The facility is also really good and noticeably very clean. Will definitely recommend to friends!
5/5
GoogleFantastic service from Paul and his team! Very helpful and efficient, aided us with all we needed and more . Happy to say I made Paul laugh aswell so definitely a win win for today . 😁😁 …
5/5
GoogleChris was an amazing support. He made sure we knew exactly what to do and got us the best deal he could. Really helpful and really friendly.
5/5
GoogleAll the staff I interacted with at this branch were incredibly professional and helpful, and Chris stood out for his exceptional customer service. He went above and beyond to ensure everything was smooth and stress-free. The team was flexible with my requirements, making the entire experience effortless.
5/5
GoogleMy flat mate and I moved all of our belongings in here during lockdown and the place is pretty easy to access and secure. Plus, the staff has always been nice and helpful especially Samantha!
5/5
GoogleGreat Storage Facility
Agent replied · 1 May 2025
Thanks for the feedback, Cov! See you again soon.
5/5
GoogleI would like to say a big thank you to Sam/Syed who are friendly, professional, helpful and managed to get me a deal on a unit. They will go over and beyond to support you. I would definitely recommend Big Yellow Storage. Great service.
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Questions about Big Yellow Self Storage Co Ltd
How many reviews does Big Yellow Self Storage Co Ltd have?
Big Yellow Self Storage Co Ltd's Birmingham office has 399 reviews across three platforms: 390 on Google, 1 on Facebook, 8 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Big Yellow Self Storage Co Ltd's rating?
Big Yellow Self Storage Co Ltd is rated 4.6 out of 5 across all 399 reviews, and 4.7 out of 5 on Google from 390 reviews, checked 9 October 2026.
Where is Big Yellow Self Storage Co Ltd's Birmingham office?
Big Yellow Self Storage Co Ltd, 20 Adams Street, Off Dartmouth Middleway, Birmingham B7 4LT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.