Big Yellow Self Storage Co Ltd reviews

★★★★★ 5/5

Google

Luke at Big Yellow from start to finish has been excellent. A easy to deal with customer advisor. Would recommend to anyone to ask for him and to let him sort out your booking. Thanks Luke

Pally · 15 February 2026

★★★★★ 5/5

Google

Needed a small storage space for my boxes while waiting for my subsequent uni enrolment. Check in and check out were really easy, my friend assisted with my check in on my behalf and there were no issues. Luke was a great help! Will definitely recommend.

Yorrani · 27 August 2025

★★★★★ 5/5

Google

Luke was very friendly and made it as easy as possible for us to get acquainted with the service and check in our stuffs. I am happy to have met such a professional.

Detelina · 27 December 2025

★★★★★ 5/5

Google

The big yellow storage unit is such a secure and safe place to leave out stuff. Luke was such a kind and helpful representative that made me feel super relaxed about leaving my valuables in a unit. 10\10 would recommend

Zoey · 6 September 2025

★★★★★ 1/5

Google

Never will I ever use this storage company again. Was advised I would be able to access my belongings, out of hours, permitting a £5 fee was paid. I have now made my way all the way from London, to find out I will not be able to access my clothes. I have no where to stay, no appropriate clothing nothing! There is not even a portal on the website to book an out of hours access. This is so weird that there is not even a customer service number to speak to someone. I will be moving my things out at the earliest opportunity!!! This is a mess

Paul · 14 November 2023

★★★★★ 5/5

Google

A very good experience Luke and Sasha were so helpful and explained everything to me in detail . I so appreciated it especially since it was my first time using a storage room .

Keenayah · 3 September 2025

★★★★★ 5/5

Google

The staff here are so helpful and made sure we felt welcomed, comfortable and secure during long days at the unit, special thanks to Luke!

Elizabeth · 6 November 2025

★★★★★ 1/5

Google

As helpful, polite and professional as Paul is, another gentleman (can exactly remember his name) is the complete opposite and disgraceful. We have used the big yellow for 4/5years and the week we were removing goods we had voicemails left from that particular gentleman being very rude and abrupt every SINGLE day!! Bare in mind we already had the remvoal van booked and was just waiting on the day to move good but this threats we recieved through voicemail was not it at all. I really wish i did save those voicemails so i could send then to head of Big Yellow HR so they could see and hear what kind of people they are hiring to be front and face of their company.

Samina · 12 June 2023

★★★★★ 5/5

Google

Luke was very supportive and patient

Rachael · 15 March 2026

★★★★★ 5/5

Google

Alan is a great member of staff. He helped me a lot with everything.

Kumru · 27 December 2025

★★★★★ 5/5

Google

I want to express my gratitude to Paul, the store manager at Big Yellow Storage, for his outstanding assistance in helping me find the ideal storage solution. His expertise, professionalism, and attention to detail made the process seamless and stress-free. Paul went above and beyond to ensure my needs were met, and his friendly demeanor truly stood out. It’s clear that he takes pride in delivering excellent customer service, and I can confidently recommend Big Yellow Storage thanks to his exceptional leadership and support.

Ikram · 13 December 2024

★★★★★ 5/5

Google

Megan not only explained everything so simply, she put it all in an email to confirm everything she said over the phone. She made it such an easy process, which is the reason I chose this storage unit, amongst all the other quotes I recieved. Thanks again for all your help!

L · 18 March 2026

★★★★★ 5/5

Google

Big yellow storage has been so helpful in setting up our storage, super cheerful and happy to answer any questions. Luke was especially helpful!

Willow · 6 September 2025

★★★★★ 5/5

Google

Fast and efficient - great customer service from Sasha would totally recommend. Sasha went above and beyond.

CCC · 6 November 2025

★★★★★ 5/5

Google

Luke was very helpful and friendly, great service !

Sahar · 12 January 2026

★★★★★ 5/5

Google

Checked in today, Luke Nisbet was extremely nice and helpful!

Boris · 27 December 2025

★★★★★ 5/5

Google

We would like to take this opportunity to express special, heartfelt thanks to Luke McLaughlin at Big Yellow Self Storage Company Ltd at 20 Adams Street, Dartmouth Middleway, Birmingham B7 4LT. Behind every successful company are its dedicated employees who work tirelessly to make their organization exceptional. Luke exemplifies this commitment through his remarkable ability to address customer needs promptly and with genuine care. Words cannot adequately convey our heartfelt appreciation for Luke's assistance during this challenging period of transition as we are between home moves. From our very first inquiry call to Big Yellow in Birmingham, Luke was extremely helpful. He provided comprehensive information and thorough assistance to facilitate our storage booking every step of the way. He made the sign-up process really simple and easy. Throughout the storage period, he has consistently gone above and beyond to offer invaluable support and help. He even regularly kept us updated month by month and provided invaluable guidance on the process of extending our booking. Yet again recently, when we needed to extend our booking, Luke yet again went all out to kindly guide us through the process, making it seamless and effortless. Luke's customer-focused approach is truly exemplary. His willingness to extend himself for clients, coupled with his efficiency and kindness, make him a strong pillar, a shining beacon of excellence and and truly a precious, invaluable asset to Big Yellow. We are immensely grateful for his invaluable assistance. We would like to extend our deepest thanks to Luke for his unforgettable help and support during this crucial time. His kindness and dedication will not be forgotten, and he has our eternal gratitude. Luke, thank you once again for your exceptional help and support. Your willingness to go the extra mile when it mattered most has left a lasting impression, and we are forever grateful for your kindness. We would also like to extend our deepest thanks to Paul who helped with filling the insurance form and explaining the contract and the breakdown of costs - he made the process really smooth, simple and easy - he was extremely helpful. We would also like to extend our deepest thanks to Chris for staying back and setting up the storage room when we first arrived late at the storage facility - it was immensely kind of him to do so.

Sa · 10 October 2024

★★★★★ 5/5

Google

Luke was very welcoming and helpful. Explained everything very clearly. Couldn't have asked for anything more.

Francesca · 30 October 2025

★★★★★ 5/5

Google

Booked a 40 sq. ft storage. Website is rather easy to navigate and also detailed in terms of what you're getting. The pricing can be a bit complicated in terms of what you pay upfront but a quick phone call with a friendly staff member resolved any qualms. Once you reserve, you complete a check-in including inventory. They are quite flexible in their timings and sizing for the space you require. On the day, I was served by Luke, a very friendly chap who checked me in. The process was very straightforward. In total you pay the following: - 4 weeks upfront for storage - A one time deposit - Fire and theft insurance - For the padlock When you checkout , you get the deposit, insurance and any unused weeks refunded. The upfront cost can be high. The facility itself is large, well located and has plenty of parking space. You access your storage room through a lift that requires a pin code given to you at the time of check in. Your room is further secured with a padlock. The room I got (40 sq ft) was very tall allowing me to stack many boxes and other items. Overall a very stress-free experience. For anyone considering long term storage, I do recommend their service. Just keep in mind the upfront cost can be a little high but most of it will be refunded.

Mihir · 25 July 2024

★★★★★ 5/5

Google

Luke was Very helpful 👏🏾 saved me £200. …

Ansoumane · 6 September 2025

★★★★★ 5/5

Google

Excellent service the staff at the location were fabulous and helpful. They were professional and knew exactly what we needed. The location is great. The actual facility itself is very secure. I’ve been using storage unit companies for 15 years and this is the best one yet.

T · 6 November 2025

★★★★★ 5/5

Google

Great storage unit with kind and polite staff - made to feel really welcomed especially when had to be at the unit for a prolonged period of time and thank you to all the team for letting me borrow the kettle so I could make a cuppa.

Hannah · 30 October 2025

★★★★★ 5/5

Google

Really good storage unit I have kept my stuff for a couple of months here and my items were kept safe and everything went smooth while moving my things out plus the staff are so polite and nice and VERY helpful … More

Talal · 23 October 2025

★★★★★ 1/5

Google

What started off so promising, however I have been completely let down. After receiving both verbal and written confirmation I could move in, I arrived to find the place closed, with no staff members on site. Granted, it is a Sunday, however the opening hours state you are open until 4pm. I was not made aware that BigYellow were closed and I could not move in. I would HIGHLY recommended Paul for finding me a unit so quick. However I would not recommend the company for complete miscommunication and poor customer service.

JN · 12 June 2023