Trusted Agent profile · Birmingham
★★★★★
842 reviews across 2 platforms
1180 Warwick Road, Acocks Green, Birmingham, B27 6BS, B27 6BS
Bairstow Eves's office in Birmingham, at 1180 Warwick Road, is rated 3.3 out of 5 across 842 reviews on two platforms, including 220 Google reviews rated 4.6.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service from Rainham Team
We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process.
4/5
TrustpilotHighly recommend Bairstow Eves
Highly recommend Bairstow Eves. We really appreciate their help and support throughout the house sale process. I was new to selling a house (on behalf of my Mother), so I had a lot of questions and these were always answered thoroughly by the agents involved: Claire, Daniel and Stephen. They were all professional, informative and worked very hard to keep the momentum going throughout the process. A big thank you to the Folkestone team.
5/5
TrustpilotI highly recommend Bairstow Eves…
I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great 🤩
1/5
TrustpilotAVOID AVOID AVOID Jason Jessica and Freddie
AVOID AVOID AVOIDI recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome.The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time.Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury.Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent.I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.
5/5
GoogleGreat experience buying my first house Kelly Morgan Megan was amazing they guided me through the the purchase and was there for everything. Sukie did my mortgage and was the best advisor I had ever spoke to. Highly recommend bairstow eves
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI had an excellent experience working with Sukie Purewal at Bairstowe Eves. From the very beginning, he was professional, responsive, and provided excellent communication. He took his time to explain all my options clearly and made what could have been a stressful process feel smooth and manageable. I would definitely recommend his services!
Thank you for your glowing review! We are thrilled to hear that Sukie Purewal provided you with excellent service during your time at Bairstowe Eves. Our team always strives to make the process as stress-free as possible for our clients and we are delighted to know we succeeded. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotProfessional and thorough experience
Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.
5/5
GoogleAmazing. Morgan & Amelia were incredible throughout the whole sales process. We are so glad we went with Bairstow eves!
Thank you for your 5* review Loren. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
Trustpilotshe is an excellent estate agent
estate agent of the year Naomi Hughes bairstoweves tamworth. I've had a few problems. and Naomi. has sorted them out. she is very quick and polite and just gets things done thank you Naomi
5/5
TrustpilotAbsolutely fantastic team at tamworth.
Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx
1/5
TrustpilotRomford Branch - (Mostly) lovely people, useless organisation
The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.
5/5
TrustpilotExemplary team at Bairstoweves
The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.
1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.
5/5
GoogleSukie made my first time buying experience really easy and pleasant. He explained everything in detail and he made sure I understood everything before committing to anything, great guy highly recommend this branch and the girls were brilliant and welcoming.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’d highly recommend Sukie for mortgage brokering services. Sukie ensured I understood each step of the purchasing process, got a competitive rate for my mortgage and gave useful advice and recommendations. I will engage Sukie’s services again for future purchases.
Thanks for the wonderful recommendation and 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
5/5
GoogleMy brother recommended to go with Bairstow Eves in Acocks Green when we were looking for our property. Glad to say it went very smooth in purchasing our first home. I would like to give a big thanks to Sophie who went above and beyond and always responded to queries/question immediately.
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service at Bairstow Eves Sanderstead
We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!
5/5
GoogleFantastic service delivered by Sukie ( Mortgage Broker). Sukie was suburb from start to finish, dealing with all my queries quickly. I have used Sukie for both my residential and BTL properties, he has taken the stress out the process and found me the best deal possible. Would highly recommend.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleKelly Smith is very supportive and professional who helped me in my first property purchase. My mortgage consultant Sukie is also very professional and helpful too. I would like to thanks to Bairstow Eves Acocks green team for their services and support who helped me in my dream home purchase.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAmazing customer support
Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!
5/5
TrustpilotA great experience made possible by Shanna Seaton.
Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh
5/5
GoogleI would definitely recommend Bairstow Eves Acocks Green. Sophie, Jess and Kelly were all fantastic and so helpful throughout the moving process. I am really happy with the service I received from you so thank you all!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleCan't thank Sophie enough, after being for sale with another agent who's only advice was to drop the price I really appreciate the time and patience Sophie and the team put into looking after us but also chasing people way up the chain that was beyond their responsibility. I would recommend them to anyone, thank you ladies!
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Birmingham office has 842 reviews across two platforms: 220 on Google, 622 on Trustpilot (across the whole business).
Bairstow Eves Acocks Green is rated 3.3 out of 5 across all 842 reviews, and 4.6 out of 5 on Google from 220 reviews.
Bairstow Eves Acocks Green, 1180 Warwick Road, Acocks Green, Birmingham, B27 6BS, B27 6BS.
