Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe worst agency ever! They mislead us and then let us down. Now they are telling us that my problem is not their business. They do not answer my and Citizens emails. When I went into the office and wanted to talk with the agent she simply walked out of the office and left me there. This is how they serve us, customers. Do not recommend them at all!
Enikő · 11 July 2018
Agent replied
Thank you for taking the time to leave this review.
It is essential that all of our Customers receive the highest level of service at all times and I sincerely apologise that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously and as a company we are continuously looking at how we can improve our customer's journey by putting the customer at the heart of everything we do. We thank you for bringing these points to our attention and taking the time to leave this feedback. Kind regards. Regan.
★★★★★ 5/5
GoogleThank you Dee and the team at Bairstowe Eves for all your help. I would highly recommend this agency.
Osama · 28 July 2019
Agent replied
Many thanks for taking the time to leave us this fabulous 5* review and recommendation.
Kind regards, Lucy
★★★★★ 5/5
GoogleAll the guys at the Beeston office of Bairstow Eves were professional, responsive and helpful at guiding our sale transaction through from the initial valuation to completion,
i would recommend their services, they know the local market and put that in a national policy and market context which means they have their finger on the pulse of the local market.
Kirk · 24 June 2021
Agent replied
Thank you for your excellent comments, 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGemma has been very helpful and has taken the time to understand what we're looking for, which is really welcomed in the current property market, where some agents don't even bother to respond to enquiries.
Coco · 27 August 2022
★★★★★ 5/5
GoogleI’ve been so happy with the service from Rachel Cross she’s helped me and my partner so much with our mortgage and given us the best deals and advice possible along the way she’s been a absolute star I would hugely recommended using Rachel as a mortgage advisor she’s absolutely amazingPositiveResponsiveness, Professionalism
Blake · 22 June 2022
Agent replied · 21 June 2024
Many thanks for your wonderful recommendation 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience talking with Dee Lake, the property manager. I am a first time buyer. She had a good patience to listen my features. And she also ask me some questions regarding my requirements. She was very professional. I am looking forward to buy my first house form your company.PositiveProfessionalism
Chi · 27 August 2022
Agent replied · 30 July 2023
Thank you for your outstanding comments and your wonderful 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI want you to appreciate the excellent service Mellissa has provided for our application of tenancy. Her attention to detail and great communication skills, and professionalism made the experience even better than we expected. We won't hesitate to bring future clients to her and Bairstow Eves.
A happy customer,
Ben
Benedict · 30 July 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDee and the team were super helpful and sold my property quickly without any issues.
Pat · 23 August 2019
Agent replied
Thank you for your 5* review and kind comments! Best wishes, Scott
★★★★★ 5/5
GoogleI have been using the branch service for purchasing a property which is still in progress. My main point of contact has been Jessica Monk. She has been quite professional and willing to help. She provided even further information and offer of support from other team members. Thank you!
Jamal · 30 July 2022
Agent replied · 30 July 2023
Thank you for amazing comments and 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleExcellent. Dee got the sale sorted quickly and efficiently. She passed me on to Melissa who was equally as good. All in all I cannot recommend these people too highly. I know that sounds a bit over the top, but I've worked with other agents in the past, but these are among the very best.
Jacqueline · 30 July 2021
Agent replied · 30 July 2023
Thank you for the great 5* review.
★★★★★ 5/5
GoogleThe advise I received from Jayne Brierley was both excellent and helpful.
Many thanks.
Stephen · 28 July 2019
Agent replied
Thank you very much for the 5 star Review. I will pass on your kind comments to Jayne.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleDee has been on the ball and has been very helpful. Thank you!!
Vipsania · 28 July 2019
Agent replied
Vipsania, thank you for your comments and 5*rating. Best wishes, Mark
★★★★★ 5/5
GoogleAttentive, Great communication and Professional
I would like to express my appreciation to the excellent service provided by Mellissa Carrington for my application of tenancy. Her great services made the experience even better than I expected. We are pleasant to recommend Bairstow Eves to our friends.
Mel
Mel · 30 July 2022
Agent replied · 30 July 2023
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDee and the team were very helpful and professional throughout the transaction.
Jacqueline · 30 October 2019
Agent replied
Thank you for your 5* review!
★★★★★ 5/5
GoogleI had the pleasure of working with Callum while letting my first property and the experience couldn't have gone any smoother. Callum has excellent understanding of the local housing market, integrity and an engaging personality. I would recommend Bairstow Eves to family and friends.PositiveResponsiveness, Quality, Professionalism, Value
Abigail · 22 June 2022
Agent replied · 21 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to Abbie and Callum in assisting me with renting out my property. They provided an excellent service and I would highly recommend Bairstow Eves, Beeston.
Di · 27 August 2022
★★★★★ 5/5
GoogleAll the staff were friendly and helpful at all times. Mellissa Carrington who dealt with our tenancy was very professional, kind and patient and explained everything we didn't know or understand about the process really clearly, and always had time for my questions or queries.
Ruth · 30 July 2022
Agent replied · 30 July 2023
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy partner and I decided to go for a rental property recently and came across a lovely house in Wollaton advertised through Bairstow Eves Beeston. From the initial enquiry to finally getting settled in our new property, Jayne and Skyler have been absolutely brilliant at getting things sorted quickly and with minimal fuss. Would definitely recommend.
Stejaywild15 · 8 July 2020
Agent replied
Thanks for the wonderful 5* review and recommendation! It's great to see that the Bairstow Eves team once again provided a professional, polite and friendly service. Best wishes, Amy
★★★★★ 5/5
GoogleI highly recommend this business, their customer service is second to none, and I was completely impressed with their professionalism.
H.I · 14 August 2025
★★★★★ 5/5
GoogleSuperb experience, Dee did me proud, can't thank them enough!
Daniel · 11 November 2024
Agent replied · 11 December 2024
Thank you for your terrific 5* review and for your complimentary comments Daniel. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust want to say a big thankyou to Dee Lake. She was consistently helpful on our case chasing up recalcitrant solicitors at both ends of the chain. Think we would still be waiting for enquiries if she had not been on the case.
David · 3 September 2022
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDee Lake answered my initial enquiry regarding our property search, she was very helpful during the phone call and is working hard to help us find a property, updating us whenever a new property meets our search criteria so that we don’t miss out.PositiveResponsiveness
Hannah · 22 June 2022
Agent replied · 21 June 2024
Thank you for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are in the process of buying our first home and had the pleasure to work with Jessica. Through out the process Jessica communicated effectively, very efficient and very professional, always responding promptly. I would definitely recommend Bairstow Eves to family and friends.PositiveResponsiveness, Professionalism
J · 22 June 2022
Agent replied · 21 June 2024
Thank you for your wonderful recommendation and 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are in the process of buying our first home and had the pleasure to work with Jessica. Through out the process Jessica communicated effectively, very efficient and very professional, always responding promptly. I would definitely recommend Bairstow Eves to family and friends.
John · 30 July 2022
Agent replied · 30 July 2023
Thank you for your wonderful recommendation and 5* review. Kind regards Lucy, Customer Relations.
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