Trusted Agent profile · Birmingham · West Midlands
Verified
★★★★★
584 reviews across 1 platform
862-864 Bristol Road, Selly Oak, Birmingham, West Midlands, B29 6HW
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Birmingham, West Midlands, at 862-864 Bristol Road, is rated 4.7 out of 5 across 584 reviews on 1 platform, including 584 Google reviews rated 4.7.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleThanks so much for all your help guys with our move. Thanks to Dee who helped us get our dream house she was amazing from beg to end. Highly recommended. Xx
Thank you Lucy for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott
5/5
GoogleJessica from Beeston Office has been very helpful and provided professional advice and clear information.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThe 5 stars are for Mellissa. We've rented a few houses over the years and Melissa is by far the best letting agent we have delt with.
Many thanks for the amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks to Dee and the team for their help and support, including Rachel in Mortgage Services.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleCallum Polak has served me very well and will tell you anything you'd need to know in no time at all. Wether it's an email or a phone call, he does not take long to respond. He originally shown me my property that I've been in for over a year and a half too with all the information necessary. If you need someone to help, search for Callum!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the super 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleThis is a copy of a recent email I sent with regards to my treatment from this estate agents: I have been extremely disappointed with the service I have received whilst renting under Bairstow Eves, and I will list my causes for complaint in full. - A Total failure to fix a major issue (The house's boiler working only intermittently), originally reported November last year which culminated in multiple Electricians and Plumbers visiting the property and completely failing to solve the issue. - Obviously this fault is complex, but it is absurd that ANY issue relating to the heating of a property should go unsolved for over six months. -Multiple issues unresolved when we moved into the property. As well as agreements made at the time of contract signing being ignored (The house was agreed to be rented unfurnished, but still contained furniture when we moved in, when phoning the response we received was a verbal shrug and the suggestion that we move the furniture into the garage which obviously rendered the garage unsuitable for parking). - A Distinct and pronounced lack of communication within Bairstow Eves, the primary example for this is the online reporting system (in general an excellent idea) wherein you were asked to give a full description of the issues and photographs to assist whomever got sent to the property. To the best of my knowledge none of that information ever reached the plumbers and electricians who visited, with each only knowing the vaguest outlines of the problems at hand and knowing nothing of the details and pictures sent through the system. - An additional example of the lack of communication would be our contact preference which were initially requested as Sammi being the primary contact and me the secondary with calls between the hours of 8-4 being impossible for Sammi and 9-5 for myself. Phone calls were almost always made during these hours. - A shocking lack of organisation within the Beeton office itself, including staff having no idea who was dealing with our house and culminating in the office "misplacing" their set of the house keys and requesting that we lend them one of our sets. In conclusion I am spectacularly unimpressed with the service, and it is a Major reason we have not renewed the let for this property, baseline incompetence is one thing but spending five months to not fix a major fault is something else entirely. I will never be letting with Bairstow Eves again and will advice anyone I know to steer clear of them in the same way I would advise someone not to drink a litre of battery acid.
Good morning, I am unable to access your account without further details but I would like to be able to address the issues that you experienced with us - please can you contact us with more details? Many thanks, customercare@countrywide.co.uk
5/5
GoogleFrom start to finish, Dee kept me updated on the progress and proactively chased solicitors for updates! Helped kept my sanity in a trying process! Would recommend A*
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
4/5
GoogleMellissa Carrington was so helpful in my move and is a credit to the company
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSpoke to Dee to register for properties. Very helpful and professional, offered lots of advice
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleDee was extremely friendly and helpful in helping us to find a flat in Beeston.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleDee Lake has been very attentive and helpful in helping us find our new house!
Many thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMellissa is super professional and helpful! I’d definitely recommend her to anyone who are looking for a house to rent.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing recommendation and 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleI rented a flat through Bairstow Eves thinking it was a good trustworthy company to take out a lease with. It was one on the most horrendous experiences I've had, there was only one built in heater in the 2 bedroom flat, it broke in November so I phoned them up and explained, I was told there was 2 oil heaters so there's ample heating, it was terribly cold throughout the winter and it made myself and my daughter ill. I decided to leave the flat straight away so I handed my notice in. Upon leaving they wouldn't make a convenient appointment to hand the keys over so I had to leave the keys at the property and allow them the check it out themselves knowing the property was in a perfectly clean condition with no damages made by myself. Well the email I got from then was a shock to say the least, they accused me of painting ceilings, stealing cables. Changing tiles and leaving the place in a dirty condition with paint splats. It's was totally ludicrous that they think or even suggest a single mother that works full time would do any of this in 6 short months. It took me 3 weeks to get my full deposits returned to me and long painful phone calls from me and a huge amount of stress. The staff are the rudest people I have ever had to encounter with an 'I don't care attitude'. I strongly suggest to anyone that wants to rent a property to stay well away from Bairstow Eves, it's not worth the stress and the upset having to deal with their bad customer service and made up lies.
Morning Gabrielle. Thank you for your review. We are deeply sorry to hear this. We always aim to provide excellent service to all of our customers. if you would like to take this further could you please send more information to customercare@countrywide.co.uk and we will be able to look into this for you. Many thanks.
5/5
GoogleAbsolutely thrilled with the service received from the Beeston Branch for the recent sale of our property. Dee went above and beyond for us!
Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMade the move very easy. Callum was very helpful and professional. A good experience!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleHighly recommend Bairstow Eves. Dee in particular has been fantastic and I finally moved today. Also Countrywide solicitors have been very efficient throughout and enabled a smooth exchange.
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
GoogleDee Lake is excellent at her role at Bairstow Eves with an incredible motivation to find solutions to any problems that arise. Would highly recommend.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleDee Lake is excellent at her role at Bairstow Eves with an incredible motivation to find solutions to any problems that arise. Would highly recommend.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleDee was friendly and helpful on the phone and quick to follow up.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional. Would recommend to family and friends. Dee was especially very helpful.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleCallum Polak has served me very well and will tell you anything you'd need to know in no time at all. Wether it's an email or a phone call, he does not take long to respond. He originally shown me my property that I've been in for over a year and a half too with all the information necessary. If you need someone to help, search for Callum!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the super 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleDee was very helpful, hopefully we might find a suitable property this helpful agentPositiveProfessionalism
Thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDee was very helpful in getting us a quick viewing. Thank you.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleLovely and efficient. Dee was really pleasant and doing utmost to help.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
