Bairstow Eves Birmingham reviews

★★★★★ 5/5

Google

Mark was excellent at answering our questions and guiding us through the mortgage process. He was very efficient, thorough and always quick to respond. Thank you Mark!PositiveResponsiveness, Quality, Professionalism

Ruth · 22 June 2021

★★★★★ 1/5

Google

Completely unprofessional. Cancelled a viewing 2 minutes before it was supposed to happen because someone called 5 minutes before that to take the house. Shouldn’t be booking viewings if you’re allowing people to put holding deposits down! Ridiculous

Demi · 24 September 2024

★★★★★ 5/5

Google

I spoke with Jessica at Bairstow Eves Beeston branch this morning regarding our search for a property in the area, and I cannot recommend speaking with her enough. She was so easy to speak with, she really took the time to listen to what we were looking for and was generally just really helpful. She recommended the mortgage services too and got us a quick appointment which was great!

Heather · 30 July 2022

★★★★★ 5/5

Google

Androulla has been very helpful from start to finish making my move as easy as possible

ZachC · 29 January 2023

★★★★★ 5/5

Google

The team at Bairstow Eves were incredibly helpful with helping myself and my former partner sell our jointly owned property. After a slow start with viewings once they were informed of the difficulties faced with the house they were incredibly accommodating of the difficult circumstances and were keen to help at every stage throughout. Understandably things became difficult when coronavirus hit and lockdown began, but as soon as staff returned from furlough they were relentless in ensuring our sale was completed. Dee Lake and Gemma Case in particular provided fantastic support, especially towards the last few weeks as we were nearing completion.

Charlotte · 10 July 2020

★★★★★ 5/5

Google

I found the staff at Bairstow Eves (particularly Dee whom I spoke to) very professional and considerate of my requirements.

Chris · 27 August 2022

★★★★★ 5/5

Google

It's been great working with Mellissa on my insurance needs. Thank you Mellissa for her prompt attention and great service!

Sonja · 27 August 2022

★★★★★ 5/5

Google

Thanks to Callum Polak, very friendly and professional and willing to help all the way through my experience. 10/10 service!

Bradley · 27 August 2022

★★★★★ 5/5

Google

The 5 stars are for Mellissa. We've rented a few houses over the years and Melissa is by far the best letting agent we have delt with.PositiveResponsiveness, Professionalism

Russell · 22 June 2021

★★★★★ 5/5

Google

The staff in this branch had been very responsive and helpful. Appointment was confirmed relatively fast and our queries regarding the properties were given professionally. Excellent service!PositiveResponsiveness, Professionalism

Jenny · 22 June 2021

★★★★★ 5/5

Google

Dee was amazing on the phone. Professional, experienced, showed great consideration for my preferences. Really satisfied following the call.

Nas · 27 August 2022

★★★★★ 5/5

Google

Dealt with Gemma, great at responding and working through any little niggles in the process, on the ball!PositiveResponsiveness, Professionalism

Sion · 27 August 2022

★★★★★ 5/5

Google

Absolutely thrilled with the service received from the Beeston Branch for the recent sale of our property. Dee went above and beyond for us!PositiveResponsiveness, Quality, Professionalism, Value

Faye · 22 June 2021

★★★★★ 5/5

Google

As a renter, I was very pleased with the service offered by Ilsadin. He's always been quick to respond, courteous and helpful. The overall experience has been much better than other estate agents I've dealt with.

Samuel · 26 September 2024

★★★★★ 5/5

Google

Great experience of interacting with Callum for renting this property. Timely and precise communication, following up on actions, keeping the asks simple and most importantly acting in a manner that built trust - can't really ask for more from a letting agent. Overall the process followed by Bairstow Eves was quite straightforward but robust. I'd be happy to work with Callum and Bairstow Eves again.PositiveResponsiveness, Quality, Professionalism, Value

Saurabh · 22 June 2022

★★★★★ 5/5

Google

Dee is amazing at finding a property to suit you and letting you know when places become available.

Ray · 27 August 2022

★★★★★ 5/5

Google

The speed and flexibility with which they (particularly Dee) handled my viewing and tendering of my offer was both efficient and professional. Would thoroughly recommend.PositiveResponsiveness, Professionalism

C · 22 June 2021

★★★★★ 1/5

Google

it's been the first time that i tried to rent a house with bairstoweves and i think i will never try again because the behavior it has been bad and not correct with me and my girlfriend we did an application for a property 2 days after they have pubblisched on the website and we were waiting for 2 weeks while we called many times especially the first week for any information about but everytime they said the house was still visiting even if we did already the application and at second week where they didn't let us know anything about we went to the agency and they said the house was already taken without tell that to us if we weren't go there we could never going to know that we lost that application

Antonio · 28 July 2019

★★★★★ 1/5

Google

This is a copy of a recent email I sent with regards to my treatment from this estate agents: I have been extremely disappointed with the service I have received whilst renting under Bairstow Eves, and I will list my causes for complaint in full. - A Total failure to fix a major issue (The house's boiler working only intermittently), originally reported November last year which culminated in multiple Electricians and Plumbers visiting the property and completely failing to solve the issue. - Obviously this fault is complex, but it is absurd that ANY issue relating to the heating of a property should go unsolved for over six months. -Multiple issues unresolved when we moved into the property. As well as agreements made at the time of contract signing being ignored (The house was agreed to be rented unfurnished, but still contained furniture when we moved in, when phoning the response we received was a verbal shrug and the suggestion that we move the furniture into the garage which obviously rendered the garage unsuitable for parking). - A Distinct and pronounced lack of communication within Bairstow Eves, the primary example for this is the online reporting system (in general an excellent idea) wherein you were asked to give a full description of the issues and photographs to assist whomever got sent to the property. To the best of my knowledge none of that information ever reached the plumbers and electricians who visited, with each only knowing the vaguest outlines of the problems at hand and knowing nothing of the details and pictures sent through the system. - An additional example of the lack of communication would be our contact preference which were initially requested as Sammi being the primary contact and me the secondary with calls between the hours of 8-4 being impossible for Sammi and 9-5 for myself. Phone calls were almost always made during these hours. - A shocking lack of organisation within the Beeton office itself, including staff having no idea who was dealing with our house and culminating in the office "misplacing" their set of the house keys and requesting that we lend them one of our sets. In conclusion I am spectacularly unimpressed with the service, and it is a Major reason we have not renewed the let for this property, baseline incompetence is one thing but spending five months to not fix a major fault is something else entirely. I will never be letting with Bairstow Eves again and will advice anyone I know to steer clear of them in the same way I would advise someone not to drink a litre of battery acid.

Jamoz42 · 28 July 2019

★★★★★ 5/5

Google

Audroulla is so helpful and kind. Good communications and fast response. Thanks!

Li · 28 February 2023

★★★★★ 5/5

Google

Mark from Bairstow Eves Beeston has been so helpful with directing me with my first mortgage. Very responsive and professional! Thank you, Amie.PositiveResponsiveness, Quality, Professionalism

Amie · 22 June 2021

★★★★★ 5/5

Google

It has been amazing experience so far to deal with Bairstew Eves Beeston team and specially Mrs Dee. She is a professional and a companionate agent and I will make sure to deal with her to find the family dream home. Thanks for the great services that you are providing.

Hasan · 22 November 2023

★★★★★ 5/5

Google

Just moved in a beautiful flat let by Bairstow Eves! The Agency and specially our contact “Ilsadin” were super nice, helpful, and responsive! The whole process moved very quickly and smoothly as well! ⭐️✨

Farzaneh · 24 September 2024

★★★★★ 5/5

Google

Dee from Bairstow Eves Beeston was fantastic. She was so efficient all the way from the house searching stage through to purchasing. She constantly helped to push the whole process along.

Sophie · 28 July 2019