Bairstow Eves Birmingham reviews

★★★★★ 5/5

Google

Sukie is an amazing mortgage consultant and I will definitely be using his services again. matloob hussain

Matloob · 2 March 2023

★★★★★ 5/5

Google

We would like give our thanks to the team at Bairstow Eves, Acocks Green for their help and support during this difficult time as First Time Buyers. They assisted and advised throughout the whole process and making us aware of all the formalities that come with buying your first home. Thank you all once again.

Bulkar · 23 November 2023

★★★★★ 5/5

Google

Good people, sold the house within first few weeks got us our ideal price and had clear communication which cannot be undervalued. Thanks to Sophie and aleena, we can now look forward to our next home!

Tee · 28 July 2019

★★★★★ 5/5

Google

Absolutely amazing service provided .brilliant staff

Azim · 31 October 2025

★★★★★ 5/5

Google

Great service once again from Sukie Purewal. Highly professional throughout the process.

Pierre · 1 September 2025

★★★★★ 5/5

Google

Can’t thank Jess and her team enough not just for being estate agents but for their help and support along the wayPositiveResponsiveness, Professionalism

Julie · 14 June 2022

★★★★★ 5/5

Google

Absolutely fantastic customer service. Made whole purchase process very smooth and seemless. Kelly, Morgan, Megan and Sukie brilliantly & professionally dealt with us. Sukie dealt with our mortgage, and by far was the best mortgage advisor I have used. I will recommend them anyday and will come back for future purchases and sales.

Muhammad · 25 October 2023

★★★★★ 1/5

Google

Trust me, NEVER use their mortgage services. I have never endured such a painstaking process as having to sit in front of someone called 'major', one of their so called mortgage advisors. Basically it's a three hour pitch selling you insurance after insurance. The mortgage deal I had found myself and went in with was far superior to what they had offered, three meetings later. They try to wear you down. The rate they offered couldve been disclosed within 5 minutes at the first meeting, not 3 meetings later. I am disgusted.

JERRY · 26 November 2019

★★★★★ 1/5

Google

Suffering from bad service from this terrible agent! Manager Jessica is always very rude! She is not professional at all. They gave customers constantly unpleasant and hardship if you want to sale your property or buy a property from them . Never use this branch ! .

Jo · 1 January 2023

★★★★★ 5/5

Google

The team at Bairstow Eves were absolutely brilliant throughout the process of buying and selling. Kelly in particular was so reassuring through every step - always keeping us up to date with the progress of the sales and mediating between solicitors when issues arose. We couldn’t be happier with this team and would definitely highly recommend them!

Hayley · 30 June 2023

★★★★★ 5/5

Google

thanks in particular to the amazing Jess and her team. Jess was always very proactive in chasing through any issues or delays on our behalf.PositiveResponsiveness, Professionalism

Kevin · 6 June 2021

★★★★★ 5/5

Google

I have purchased and sold properties through this branch for many years and have never had any complaint what so ever. They have always offered a very high quality and professional service from start to finish. I am just in the process of purchasing another property of them and Aleena and Sophie have been brilliant, ensuring that the process as always is smooth and hassle free. All the staff at this branch are courteous, polite and very helpful and i would strongly recommend them whether your selling or buying.

Shakeel · 23 August 2019

★★★★★ 1/5

Google

Don't even think about getting them to sell your house. We were given a list of "promises" such as block viewings, lots of notice for viewings, and always having an estate agent present. None of these were kept. When you did manage to speak to someone, usually after the 5th or 6th attempt at calling, messages were not passed on. Communication was generally bad, and we weren't notified of viewings that weren't going ahead. If these things weren't bad enough, one of the agents that showed people around the house was rude to potential buyers, calling their offers stupid and refusing to accept them (I found this out later), amongst other things. She also criticised the house as she went around. The final straw was when she lied to both of us and then tried to tell us that the other person was lying rather than her. After we instructed them to take our property off the market they continued to advertise it, obviously trying to get commission and had to be asked to remove the listings. I had to ask for each website to be removed individually as they initially were only going to remove one and see if I noticed the others. The stress that the whole thing has caused has been awful. Selling your house is stressful enough without this company adding to it.

Nicola · 31 July 2019

★★★★★ 1/5

Google

My wife was deceived by this Bairstow Eves Acocks Green Branch for paying their fees etc. while selling the house 6 yrs ago. Nothing was done but non-stop troubles from viewings like no shows of customers or urging for access with customers carrying their children without prior appointment. Total nightmares, vy irresponsible services. They just care to scam money and ignore my wife's approval. My wife had to terminate their services and lost money of £240. Months ago this year, about viewing the property marketed by this Estate Agent, same as what happened before, the sales agent lied about number of viewings etc, my wife finally withdrew from viewing the property. She said never contact this horrible agent, then can avoid to be scammed. Do not trust any words from them. They r scanmers. Best protection is never use their service and no time wasted. If I can rate no star, I definitely will. My wife complained to their complaints department about the viewing arrangement. They just colluded together and accused my wife of not attending the appointment whilst as a matter of fact she was not given the appointment. Total waste of time. She intended to complain to the Ombudsman but dropped it because we would decide we would never do business with this company. No need to waste more time as they neve kept their words just carrying on scamming telling lies. After this incident, we requested Baistow Eves not to send us flyers asking us to sell our property via them as we were very disturbed by all these scams etc etc. They still continued sending us flyers and also particularly came to our door to slip through the flyer even their complaint department staff confirmed in writing they would not send us flyers anymore as we complained. My wife in the end informed their complaint dept in written of the further actions to report a case of harassment to police and also at the same time to get our lawyer to hold them responsible for the harassment and disturbance so caused, if they carried on sending us flyers requesting for us to sell the property through them whilst we had repetitively advised them we had and would not have businesses with them. Horrible agent, my wife always said, never have any business connection no matter what.

Indy · 31 July 2019

★★★★★ 1/5

Google

Absolutley appalling customer service from a particular named Sophie. Called up regarding a house viewing and did say I am free but towards the end of next week. She called back saying she has tuesday available and was adamant that this was the only day availabe for the viewing, after saying no to this day a few times she then turned around and said 'okay we could do thursday?' So where has this day magically appreared from now? However she gave a time of 12:45pm. Now im sure many of us have certain times we cant make so all I said was 'I guess we'll have to leave it as I cant make that time' she then turned around and said 'You're wasting my time' in a very unsettling tone. She then started raising her voice towards me and I felt very intimidated. Is this how we should be treated as customers? Not happy with the service at all and I advise everyone to stay away from this branch.

Rakib · 28 July 2019

★★★★★ 1/5

Google

Terrible service. Have been ringing for days now to arrange a viewing for a property. No one ever answers, always says pls leave your details l. I have done this on numerous occasions. Have also send emails and send messages online to arrange viewing. To date not a single person has bothered to call or email back. Just shows that they really aren’t interested in doing their job properly, i was interested in this property a lot, but because of Bairstow eves non communication I’ve now had to look elsewhere. Oh well their loss, they have lost a potential and sale and customer!!

S · 28 July 2019

★★★★★ 1/5

Google

A number of people I know have had nothing but trouble from these estate agents. They came to a valuation on a friend's house, the next day my friends were told to drop there asking price by £5,000. Someone we knew went in to ask about the property, it had apparently sold within 24 hours of the valuation and wasn't even listed anywhere. They also rung up 6:45am telling my friends they had a viewing arranged for 4pm the same day, again the property hadn't even been listed yet. The same has happened again to someone else I know, they have sold a property before photos have been taken and listed. This is against the law and their code of practice! This has been reported. The staff are rude and inconsiderate, they don't care they are knowingly ripping sellers off when they sell the properties well under there value because they are being sold to landlords that rent through them. Be careful when they tell you they have an offer so soon. Especially if they haven't taken photos or/and put up a sign. Edit: I am raising concerns of pervious clients of yours. I have attempted to make formal complaints in the past with a current client of yours. You have chosen to ignore to deal with the situation in an appropriate manner, instead you have chosen to bend the truth. I feel if you can chose to ignore formal complaints made to yourselves and to your main office then the next step is to raise my concerns here. Not everyone is comfortable making a complaint in their name.

Cara · 28 July 2019

★★★★★ 5/5

Google

Suki has been exceptionally helpful with my mortgage with up most professional services and expertise knowledge. Highly recommended.

Hurpal · 30 July 2022

★★★★★ 5/5

Google

Sukie one off the best mortgage advisor. his always available for help and guidance.. thank you for all your help

Zafar · 13 April 2025

★★★★★ 5/5

Google

Bairstow Eves Sales and letting been brilliant throughout the whole process of me purchasing the property. Sukie Purewal the mortgage advisor is brilliant at his job, knows exactly what he is doing and provides a brilliant and fast service. Will highly recommend his services.

Sunny · 25 February 2024

★★★★★ 5/5

Google

Bairstow Eves sold my house. But they didn't JUST sell my house. When they valued it they had a really detailed understanding of the market in Hall Green and valued it at £20,000 higher than Purple Bricks. And when they did sell it. It sold for more than the asking price! The team are really fantastic. Quick to answer questions and queries and were invaluable in knitting all the loose ends together at the end. Highly recommended.

Rich · 28 July 2019

★★★★★ 2/5

Google

Would never use again.Paid a high fee for not a lot of service.Certainly not what i was promised on my valuation.Bad communicators,countless viewings that never showed up.No explanation.3 weeks of countless phonecalls to get my pics on Rightmove.3 weeks wasted.Granted,had help when i asked but soon as completion date came near, branch more or less fobbed me off to another office.And in that crucial stage you expect the people you have been dealing with to be there till the end.Not in my case,felt like they had their money and were not bothered.No email,no Welcome card when i moved.Had one and wine,from other estate agent.May seem petty to some but its the little touches that count.Would not use again or recommend.Thanks but no thanks.

Andy · 10 December 2016

★★★★★ 1/5

Google

The worst estate agent I have ever dealt with. Never answer phone. Never return calls. These jokers gave me bad information (which I asked them 2 times to confirm was correct), which ended up costing me over £200 due to this error. No apology or acknowledgment of fault even. The manageress is useless. No customer service at all. Sales driven rubbish with no attention to detail. Avoid under all circumstances. I am not someone who exaggerates, I believe in being fair when it comes to feedback

Sam · 31 July 2016

★★★★★ 5/5

Google

All staff were very friendly and helpful, guiding me through the inevitably stressful process of moving home!

Samuel · 13 April 2025