Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhere do I start !! Exceptional service from Morgan and Millie and the rest of the team , keeping us updated all the time on how our sale was proceeding to complete the sale, working hard to give us the best outcome, with their knowledge and expertise . ‘Well done Team’ !!
Dawn & Paul Goodchild
Dawn · 13 July 2024
Agent replied · 16 July 2024
Thank you for leaving us your superb 5* review Dawn. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExtremely professional, supportive estate agents
Our experience was very positive. On first meeting Sophie, she is friendly, puts you completely at ease and is very patient answering all of the questions we had. After meeting her we didn't even think about visiting another estate agent as knew she would support us. Jess came out to do the sale valuation and we were really impressed with the research that she brought along, her professional manner (and compliments on our house!) and, again, her patience in walking us through the whole process. Alyeena, who we spoke with on several occasions, was, again professional and supportive when we had questions regarding offers that were made.
We had an awful experience in trying to chase up certification on the house we were selling, only our estate agents helped us. Sophie was truly outstanding helping us obtain these. She left no stone unturned (I'm sure that she called everyone on the bairstow eves phone list!!!) Eventually, after a month (this is how tirelessly she worked) we finally got what we needed. There is no way this would have happened without her help. Thank you ladies, you helped us achieve our dream of living in the country.
Marie · 31 July 2019
★★★★★ 5/5
GoogleGreat service and communication from the whole team at Acocks Green and in particular Sophie who did a great job in ensuring my purchase was completed before my mortgage offer expired. Would highly recommend!
Maninder · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI went through Bairstow Eves to sell my house and Jess and the team were fantastic throughout the whole process, always there for when I had any questions and nothing was too much, highly recommend. Thank you to Jess and the team!
Laura · 2 April 2021
Agent replied
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJess, Kelly, Sophie and all the team at Bairstow Eves in Acocks Green are absolutely amazing. Their professional, friendly, help and support was invaluable to me and I cannot thank them all enough for everything they did during the sale of my Mum's property. They all deserve the highest award possible! I highly recommend Bairstow Eves in Acocks Green. If you are considering putting your house on the market, this is definitely the estate agent to chose.
Natalie · 1 January 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleHaving recently purchased my first property after 18months of searching with various estate agents… I viewed a property with bairstowe with Kelly and from then on it was Bairstowe Eves (In the last 6 months of my search It was nearly every weekend of property viewings with either Sophie or Kelly)I Highly recommend Them both a true asset to Bairstowe Eves.Their professionalism, dedication and understanding what I was looking for was something I have never found anywhere else. Both available throughout the whole process and updating me on every occasion is something I have never experienced before. If you want an honest, tailored, professional and a great experience do not go anywhere else but Bairstowe Eves as a house move especially as a first time buyer can be ever so stressful but with these two by your side it seems to go smooth as possible. So grateful of all the bookings and actually listening to me and my ‘demands’ of a dream home not forgetting the guidance and support provided. 🏡 💕
Leema · 3 September 2022
Agent replied · 30 July 2023
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleI have been looking for house for over a year now and had bad experience with other agents I saw a house go online and called this agency I spoke to a girl called Kelly she took time to listen to my needs and what I was looking for no other place has done this they just fob me off she told me about what they can do to help secure a house I am looking for and booked me in to see a mortgage advisor to get me ready to buy it has restored my faith in estate agents she deserves a good star. Thank you mr Khan
J · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIncredibly well equipped with knowledge and patience!! Sukie Purewal big shout out for him helping me arranging the mortgage. I am first time buyer with very little or no knowledge about the Mortgage products etc he made it very simple to make it understanding and choose right one for us according our needs. He is always available on the other side of phone should we have any queries.
I can’t recommend him enough, he is your go to person when it comes to mortgages. I would like to say thank you to him and his team who dealt professionally and in timely manner . 100. % recommended
Khuram · 30 July 2022
Agent replied · 30 July 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis review is about Bairstow Eves Estate Agents [house sales] in Acocks Green.
Based on our recent experiences, my wife and I would most strongly recommend this Estate Agent, and would use them again without hesitating.
Because we live abroad choosing an estate agent to manage the sale of our property in Acocks Green was more important than normal. We had to be sure of the agents professionalism and dedication to work for us at a distance.
I met with a number of agents and chose Bairstow Eves as the most professional of all those I met. They showed excellent local knowledge and impressed me, for example, by bringing to the meeting details of all recent and pending sales of similar properties so as to help me decide on a fair price.
Having no off road parking meant this was not an easy sale, but an 'open day' plus their extensive contacts list brought along several potential buyers.
Perhaps because we were abroad there was some delay between the two conveyancers plus a house clearance to organise, but the Executive Branch Manager was quick to react the problems were swiftly solved.
Thomas · 11 December 2014
★★★★★ 2/5
GoogleArranged a viewing with someone from this branch but it was really difficult to book something in - weren't flexible like other estate agents have been or willing to provide any type of solution. Furthermore, when i needed to re-arrange, the lady on the phone sighed and had an attitude! Poor service, won't be searching for a home with them.
Taslima · 17 December 2023
Agent replied · 31 December 2023
Hello, I am sorry to hear you are not happy with the viewing slot that was booked for you unfortunately we have to work around the sellers given time slots in this instance as they live there, you called to cancel at 4.36pm 4 minutes before your viewing time slot. We always try and be flexible with viewings to suit everyone’s needs. Please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJess,Kelly and Sophie were amazing from start to finish.
Highly professional service with excellent communication.
Would highly recommend to anyone wanting to buy and sell a house.
Rob · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI couldn't recommend this branch highly enough - everyone I have spoken to has been so kind, pragmatic and positive. I have been working specifically with Kelly and she is the first and only person I have spoken to during my house search that has made me feel confident in this process - she has a great attitude and really goes the extra mile to make sure things run smoothly and as timely as possible.
Laura · 30 July 2022
Agent replied · 30 July 2023
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Aleena who helped me all the way from start to finish to purchase my house I would recommend her to everyone. she is the best and works very hard to achieve her goal.
Smiley · 9 January 2021
Agent replied · 8 January 2025
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleKelly has been amazing! Our property was sold and completed within 2 months. Thanks so much T&J
T · 31 May 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant support and service from Sukie Purewal, as we have had everytime we have used him - his knowledage and willingness to push for all options is a true mark of his prefessionalism...
We will always speak to Sukie above any other mortgage advisor, can't recommend him highly enough :-)
Adrian · 6 May 2024
Agent replied · 5 June 2024
Many thanks Adrian Gale for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJessica Barry was amazing she was so quick in dealing with my enquiry thankyouyou so much. I would recommend Bairstow to everyone really happy :-)
Yogesh · 30 July 2022
Agent replied · 30 July 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSukie Purewal is a best mortgage adviosr. He is best at what he is doing and always do the best for his clients. Highly Recommended.
Shiraz · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service and personal touch like the olden days from Millie wonderful service
Harry · 13 September 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We pride ourselves in providing top-notch service and treating our customers like family. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMany thanks to Aleena who helped me all the way from start to finish to purchase my house I would recommend her to everyone. she is the best and works very hard to achieve her goal.
S · 25 March 2020
Agent replied
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleWow. What can I say other than amazing team who work here. They were always ready to do all they could to sell my flat after an agonising 8 months due to the incompetence of my buyers lawyers. They always got in touch every step of the way and went above and beyond to get the sale resolved. Wouldn’t hesitate to use them. Just brilliant
Julie · 1 April 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSukie, my mortgage advisor, managed to secure me a mortgage within days. He has been quite helpful for the time I have been talking to him.
Shahbaz · 13 April 2025
Agent replied · 18 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Shahbaz! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional and prompt service, never ignored and always helpful.
Sophie Heppenstall was an absolute pleasure. Cant fault her, wish all agents were more like her. Thanks Bairstow EvePositiveResponsiveness, Quality, Professionalism
Shobhana11 · 6 June 2021
Agent replied · 5 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI can recommend Bairstow Eves in Acocks Green. Jess & Sophie were a delight to deal with, thorough and professional with an in depth knowledge of the local housing market.
M · 30 July 2021
Agent replied
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had my house on the market with another agent at the start of last year and i felt as if i was battling to get them to do the job i had employed them to do, I did a little research before switching agents and chose Bairstow Eves based on their professional but extremely friendly approach, through out the process they kept me up to date they financially qualified all offers that were made on my property and had strict criteria for a buyer when booking viewing they never sent "time wasters" which was a breath of fresh air from the last agent, they also achieved a great price for my property which was a bonus! They are truly passionate about giving you the best customer service and i would genuinely recommend them to all of my family and friends, Keep doing what you doing girls and thank you!
Luke · 31 January 2021
Agent replied
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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