Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot recommend Sukie highly enough! From the very beginning, he made the entire mortgage process smooth, stress-free, and easy to understand. Her professionalism, knowledge, and attention to detail were outstanding throughout.
Sukie took the time to understand my circumstances and worked tirelessly to secure the best mortgage deal for me. He was always available to answer questions, kept me updated at every stage, and explained everything clearly and patiently.
What really stood out was his dedication and commitment to achieving the best outcome. He went above and beyond to ensure everything progressed efficiently and made what could have been a daunting process feel straightforward and manageable.
If you’re looking for a trustworthy, knowledgeable, and highly professional mortgage broker, I would wholeheartedly recommend Sukie. Thank you for your exceptional service and support, I couldn’t have done it without you!
Ash · 23 June 2026
Agent replied · 23 August 2026
Wow, thank you so much for this rave review! We are thrilled to hear about your positive experience with Sukie. Our team is dedicated to providing exceptional service and we are happy to hear that Sukie's professionalism, knowledge, and attention to detail stood out to you. We are committed to making the mortgage process stress-free and easy to understand, and we are so glad that Sukie was able to deliver that for you. Thank you for recommending Sukie and for trusting us with your mortgage needs. We appreciate your kind words and are always here to help. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was looking to remortgage a property and a friend recommended Sukie at Bairstowe Eves and what a fantastic recommendation that was.
What can be a nerve racking time i was totally put at ease by his professionalism and knowledge.
Hecwent through everything in great detail making sure I got the right mortgage for me and that I totally understood each product.
I couldn't recommend him enough !
Thank you Sukie for a great support and customer experience.
Ashley · 23 May 2026
Agent replied · 23 August 2026
Thank you for sharing your positive experience with Sukie and Bairstow Eves! We're thrilled to hear that Sukie's professionalism and knowledge helped put you at ease during your remortgaging process. We take pride in providing excellent customer support and are so glad Sukie exceeded your expectations. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWhere to begin, this branch has been nothing short of exceptional when it comes to customer service and I would highly recommend them for their services offered.
In particular, I want to commend the Branch Manager Jessica and Mortgage Broker Sukie. They have been so professional and not pushy in the slightest and despite facing delays to my house purchase due to other parties involved such as Solicitors, both have been very reassuring and have helped moved things along so I could get to completion within the required timeframe, putting me at ease during what ended up being an unnecessary stressful time when severe delays were faced.
I originally was going to take my mortgage out with my bank but went with Sukie instead as he is excellent in his profession and got me a great rate, I would highly recommend others reading this to do the same, Sukie is honest, trustworthy and going with a broker like him you could get a better competitive rate.
I also want to add that all other members of staff in the Branch have been super helpful too when Jessica or Sukie haven’t been around and if Bairstow Eves Head Office are reading this, please reward these staff as they deserve it and are carrying your reputation.
Dal · 23 March 2026
Agent replied · 13 April 2026
Thank you for your kind words and recommendation! We are happy to hear that our team, especially Jessica and Sukie, provided exceptional service and helped make your house purchase less stressful. We appreciate your trust in us and our mortgage broker, Sukie. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you so much Sukie, the whole remortgaging process was swift, professional and enjoyable. I felt supported as you kept me in the loop with effective communication and time keeping. All appointments where on time and very informative. I am so grateful and so happy with your service. I love how dedicated you are to your craft.
Maidei · 9 August 2026
Agent replied · 23 August 2026
Thank you for the amazing review! We are so glad that you had a successful and enjoyable remortgaging process with our team. We take pride in providing excellent service and communication to our clients. Your satisfaction is our top priority! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWhat a great experience dealing with Sukie and the team at eves acocks estate agent, Sukie answered all the questions I had as a first time buyer. He made everything straight forward and I would definitely recommend using him for the knowledge and experience he has
Tieu · 9 August 2026
Agent replied · 23 August 2026
Thank you for sharing your positive experience with Sukie and our team at Bairstow Eves Acocks Estate Agent! We pride ourselves on providing exceptional service for first-time buyers like you, and we are thrilled to hear that Sukie's knowledge and experience helped make your experience straightforward. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I can’t thank Sukie Purewal enough for all the help and guidance throughout my mortgage process. From the very beginning, Sukie was professional, knowledgeable, and always available to answer my questions, no matter how big or small. He explained everything clearly, kept me updated at every stage, and made what could have been a stressful process feel smooth and straightforward.
Sukie went above and beyond to find the best deal for me and made sure I felt confident and reassured the whole way through. I would highly recommend him to anyone looking for a reliable and supportive mortgage advisor.
Subhan · 1 September 2025
Agent replied · 30 December 2025
Thank you for your kind words! We are thrilled to have provided a stress-free mortgage process for you. Our team prides themselves on providing top-notch service and finding the best deal for our clients. We are grateful for the opportunity to work with you and appreciate your recommendation. Thank you for choosing us as your mortgage advisor. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHi, I usually don't write reviews but in this instance I would like to share my experience we had with Sukie as our conveyancer, from countrywide mortgage. Our initial conversation with Sukie regarding the mortgage process was very pleasant and he takled every aspect of the process and nity grity. We left his office with confidence, knowing we were in safe hands. Throughout the whole process Sukie kept us updated with mortgage rates, to make sure we get the best possible rates. When we needed to contact Sukie he was always available, on odd occasions we may not get through to him but he would always contact us back with an update or info we needed. We went for life time registration, which proves to be the right decision as we are very satisfied with the service we are getting. We would recommend Sukie as conveyancer to our friends and family any time of the year.
Sana · 13 July 2025
Agent replied · 13 April 2026
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBairstow Eves Acocks Green - highly recommended!!!
All of the staff were friendly, professional, patient and kept us informed throughout the sale of our house.
Affordable price & excellent service. A huge thanks to Jess, morgan, Courtney and Nikki for making the process less stressful
Deborah · 30 March 2026
Agent replied · 13 April 2026
We are thrilled to hear about your positive experience with our team at Bairstow Eves Acocks Green! Our main goal is always to provide exceptional service at an affordable price, and we are delighted to have been able to make the process stress-free for you. Thank you for your kind words, and we look forward to helping you with any future real estate needs. A big shoutout to Jess, Morgan, Courtney, and Nikki for their hard work and dedication. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have used Countrywide services since 2015 and always dealt with Sukie. Every time our mortgage is due for renewal Sukie has always been there to help us find the best deals, and I have to say he always found the best deals for us. Before our recent mortgage was due to end we had our new mortgage deal all in place. Sukie called us to say he rearranged another Mortgage deal due to the change of rates ( rates went down) which saved us even more. He also arranges different insurances like Home, life, building contents insurances.
I would 100% recommend Sukie for any financial services you’d require. I feel Sukie really cares and looks for ways he can help save customers money
Thank you Sukie 😊
Kirsty · 13 April 2025
Agent replied · 13 April 2026
Thank you for taking the time to leave us this great 5* review and recommendation Kirstie. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a really positive experience buying a home with Bairstow Eves in Acocks Green, largely thanks to Millie.
She made the whole process feel straightforward and much less stressful than it could have been. Always calm, friendly, and on top of things, she kept us informed at every stage. It is clear Millie is passionate and loves what she does.
The rest of the team were great too, and Jess, the branch manager, clearly sets the tone for a well-run office.
If you’re thinking of buying or selling in the area, I’d highly recommend getting in touch with them and asking for Millie.
Adeel · 29 March 2025
Agent replied · 31 March 2025
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them Adeel. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTOTALLY RECOMMEND!!! Sukie who was my mortgage advisor from when I first purchased the property to 2 years later when I remortgaged after my fixed rate expired, has been nothing but exceptional. The way he goes above and beyond for you as a customer leaves you feeling so much at ease. Without Sukie this process would have been a shambles and I would have been left feeling like I was in the deep end of it all. Throughout the process Sukie always was in contact with me and pushed to get this mortgage through for my convenience. I could not have imagined it going anymore smoother than it did. Want to take this opportunity to thank Sukie and the team at Acocks Green. As mentioned in the opening, totally recommend anyone, who’s either a first time buyer or in need of a mortgage brokers advice. Trust me and go through Sukie at Bairstow Eves Acocks Green. You will not regret!
Asad · 28 March 2025
Agent replied · 30 July 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSukie Purewal has been an amazing mortgage adviser. He has been very informative throughout the process, most helpful and so easy to talk to about issues. He has helped make our journey easier. Would definitely recommend booking with Sukie …
Emma · 22 March 2026
Agent replied · 13 April 2026
Thank you for the kind words! We are thrilled to hear that Sukie provided such exceptional service during your mortgage process. Our goal is to make the journey as easy and stress-free as possible. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience with Nicola, Courtney, and Jessica at Bairstow Eves throughout the sale of my property. They were professional, supportive, and always kept me updated at every stage of the process.
Their communication was excellent, and they were always approachable and helpful whenever I had questions. They made what can be a stressful process feel much smoother and more manageable.
I really appreciate all their hard work and would happily recommend them to anyone looking to sell their property. Truly amazing.
Chan · 23 May 2026
Agent replied · 23 August 2026
Thank you so much for your kind words! We are thrilled to hear that Nicola, Courtney, and Jessica provided you with a smooth and stress-free experience during your property sale. Their professionalism, communication, and support are what we strive for at Bairstow Eves. Thank you for recommending us, it means a lot to our team. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSukie was incredibly efficient in dealing with my mortgage offer as a FTB. From start to finish, he kept me informed of the whole process and ensured that I knew what was happening at each stage. He was able to find me a mortgage and …
Mohammed · 22 January 2026
Agent replied · 13 April 2026
Thank you for sharing your positive experience with Sukie, we take pride in providing efficient and transparent service to all our customers. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI am very happy with the service I have received. Sukie has been very helpful and has been with us through all steps of the housing process. I could not have picked anyone better. I recommend Bairstow Eves. My mortgage was a little difficult to do but Sukie made the impossible possible. Could not be more happy. Thank you to all the team.
A-N · 15 July 2025
Agent replied · 13 April 2026
Thank you for your excellent 5* review, recommendation and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have used Countrywide services since 2015 and always dealt with Sukie. Every time our mortgage is due for renewal Sukie has always been there to help us find the best deals, and I have to say he always found the best deals for us. Before our recent mortgage was due to end we had our new mortgage deal all in place. Sukie called us to say he rearranged another Mortgage deal due to the change of rates ( rates went down) which saved us even more. He also arranges different insurances like Home, life, building contents insurances.
I would 100% recommend Sukie for any financial services you’d require. I feel Sukie really cares and looks for ways he can help save customers money
Thank you Sukie 😊
Kirstie · 19 November 2024
Agent replied · 3 December 2024
Thank you for taking the time to leave us this great 5* review and recommendation Kirstie. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan’t thank Sukie enough, we have used him multiple times he makes everything so easy and the process is flawless.
Emma-Louise · 23 June 2026
Agent replied · 23 August 2026
Thank you so much for your glowing 5* review! It's always a pleasure working with you and we're grateful for your continued support. We'll make sure to pass along your feedback to Sukie! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDealt with Sukie who was friendly, listened to our concerns, kept us updated along the way & made sure we got the best possible deal. Would definitely consider using again and recommending to family & friends. Even on his days off whilst out with family, he would reply, if for whatever reason he was unable to answer he always gave a reason why. Overall amazing service!!!!
Aisha · 13 April 2025
Agent replied · 17 January 2025
Many thanks Aisha for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the word GO!! Bairstow Eves have been exemplary in every way! Kelly was our first point of call, put us totally at ease and gained our trust in selling without any doubts!
Morgan then handled viewings and negotiations and was absolutely outstanding and never minded how many times we rang with 'silly' or important questions and was able to complete our sale seamlessly along with Amelia and the other wonderful ladies in the team!
We were always able to speak to someone and get our queries solved and the sale completed with no problems. We would 100% recommend the Bairstow Eves Acocks Green Team!
Thankyou so much you are really the best!!
Margaret · 3 August 2024
Agent replied · 1 August 2024
Thank you Margaret for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently purchased my new property through Bairstow Eves and had an exceptional experience. Sukie, my mortgage broker, was very knowledgeable and guided me through mortgage process with ease. Morgan was so lovely and she assisted me in finding the perfect home. She went above and beyond with helping me out. The team were always available to answer any questions and made the whole experience stress-free. I highly recommend Bairstow Eves to anyone looking to purchase/sell a property. Thank you all :)
Kolsuma’s · 16 July 2024
Agent replied · 18 July 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI would not recommend this Estate Agent. Absolutely terrible service. Worst experience ever. First, they valued our property at the lowest price in the Market. They must have had a buyer already in mind. Promises made and never kept. Said we can cancel at any time. When canceled I received a shocking phone call from the Branch Manager shouting at me.
Shafia · 13 April 2025
Agent replied · 30 September 2024
Hello Shafia,
I'm very sorry to hear about your experience with us. We take feedback seriously and would like to understand more about what happened. Please contact us at review@countrywide.co.uk so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleSukie at Countrywide mortgage is exemplar of what a mortgage advisor should do. I really appreciate his support, advice and guidance through what seemed like an efficiently processed application. He listened to my requirements and found me the best mortgage product. I have dealt with many different brokers in the past and sometimes they prioritise what % commission they’ll be earning over your needs. However I am confident that this is not the case with Sukie - many thanks and hope to work together again soon! Also - Morgan has been a great agent and has been super efficient with the process so far. Highly recommend them!
Taush · 7 March 2024
Agent replied · 5 June 2024
Many thanks for the fantastic recommendation and 5* review Taush _7. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommended
A great service. I switched from another estate agent to Bairstow Eves, Acocks Green to sell my house and what a good decision I made. I found the fee competitive after comparison. Morgan, Kelly and Megan were excellent throughout the whole process. From first contact with Kelly to completion I was kept informed by Morgan with weekly updates. The team are very professional, easy to talk to and so polite. Thank you everyone.
Ann · 6 June 2024
Agent replied · 5 June 2024
Ann Morgan thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service and personal attention we received from Sukie Purewal was exceptional and beyond what we were expecting! His knowledge of the local and national market and his commitment in finding us the best interest rate and mortgage was excellent. The most important thing we wanted was someone we could trust and someone who put us in the right direction. He was there for us every step of the way. I'm glad we chose his services and would highly recommend Sukie to anyone buying a home! He is certainly an expert in his field and he went above and beyond to keep us updated and contacted the relevant individuals from both sides to chase progress. We were at a point where we were getting no response from our solicitors regarding exchange and completion but he was able to chase this up for us very efficiently.
Thank you so much (even though this will never be enough to thank you for all your help and support) you are genuinely great and excel in every way. We cannot recommend you enough as you were even active on WhatsApp during your days off and even when you had busy schedules, honestly appreciate everything you did for us.
We would also like to extend our gratitude and thank the whole team at Bairstowe Eves and especially Kelly, Megan and Morgan. They were absolutely amazing and provided insta responses whenever we called or emailed them. From the day we saw the property and made the offer to the day of completion. We received all the information we needed every time we contacted them and they never disappointed us. We are very happy we went in house with them. They are a team we would highly recommend as Sukie and the whole team worked so hard and well together to get things done in time and within the 3 month timeframe. We were very happy with all their work as their service is second to none and only praiseworthy. 5 star service from them although the solicitors (Davisons Law) did disappoint us with their service and we would never recommend them to anyone.
Thank you once again Sukie, Kelly, Megan and Morgan for everything, we would definitely use you all again if we need to in future.
Shaheed and Salma
Salma · 25 February 2024
Agent replied · 27 June 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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