Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKelly,Megan and Morgan Excellent from day one upuntill the sale date selling my house. Will be recommending them to friends and family. And will definitely be selling with them again in the near future.
Shabir · 30 June 2023
Agent replied · 30 July 2023
Thank you for your brilliant comments, recommendation and your 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleLouisa from the lettings team was very knowledgeable and helpful. Even before I bought a buy-to-let property she took her time to talk me through about prices and demand in the area. I always felt in good hands with her when renting out my flat in Acocks Green.
Andreas · 11 September 2021
Agent replied
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe two lovely ladies at the Acocks green branch , help us above and beyond .We had so many problems with the people we were purchasing from ,but Sophie helped so much to get things moving and sorted . Thank you all so much ,I would highly recommend.PositiveProfessionalism
Val · 12 July 2021
Agent replied
now
Thank you for your kind words and brilliant 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe worst company in dealing with tenants, bad services and takes long time to get it resolved, unimaginably racist...and the fact that giving them a star is a lot for them..
Osak · 30 June 2023
Agent replied · 30 July 2023
Hi Osak,
Please note this branch does not offer Lettings services currently and as such we believe you have left your comments for the wrong team. We ask you politely to remove your review and contact the correct team.
Kind regards, Scott @ Customer Care
★★★★★ 1/5
GoogleThe worst company in dealing with tenants, bad services and takes long time to get it resolved, unimaginably racist...and the fact that giving them a star is a lot for them..
Suhail · 28 June 2023
Agent replied · 25 November 2023
Hi Osak,
Please note this branch does not offer Lettings services currently and as such we believe you have left your comments for the wrong team. We ask you politely to remove your review and contact the correct team.
Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleBrilliant service from the mortgage consultant Sukie! Kept me updated regularly, secured me a great rate and extremely informative.
Highly recommended and il be back to do more mortgages with him in the future.
Shahid.
Asaf · 9 February 2023
Agent replied · 8 February 2025
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves have really helped us to secure the property we wanted, they helped us to move quickly and gave us the info we need, staying in contact the whole time - big thanks to the team and to Kelly!
Nathan · 30 July 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks kelly for a very professional job in selling our house and also for great communication throughout the whole process. Definitely five stars.
Warren · 24 December 2023
Agent replied · 31 December 2023
Hello Warren, Wonderful to read your kind review and thank you for your 5*!
★★★★★ 5/5
GoogleAll of the staff in Acocks Green have been so helpful through the whole process - no hesitation in recommending them to anyone.
Ian · 1 December 2023
Agent replied · 31 December 2023
Thank you for taking the time to leave us this tremendous recommendation and 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI have used Suki for Mortgage advise multiple times and have always recieved amazing service! It's hassle free and we're always kept updated. Absolutely would recommend
Ami · 24 August 2023
Agent replied · 27 August 2023
Hi Ami, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleBrought my 1st home from Acocks Green branch, all the staff was very helpful & friendly had no problems excellent team there
Johnjoe · 18 November 2023
Agent replied · 25 November 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSophie Heppenstall at the Acocks Green branch was really helpful and supportive, she really helped us source the right home for us, extremely helpful with the solicitors, she made the transaction run smoothly.
Thankyou so much !
Madiah · 30 July 2022
Agent replied · 30 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis is the first time I have used Bairstow Eves. I have successfully purchased my first property through them and in the future I will definitely be using them again. Whilst I was house hunting I was in touch with other estate agents also …
Mohammed · 14 March 2021
Agent replied
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves in Acocks Green helped us with to move into our new house in an extremely stressful times. They helped us from the start till the end of the process and was with us through out. Thanks ever so much Sophie and Jess.
Ossama · 28 May 2021
Agent replied
now
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleJessica and Eileen have been fantastic in our purchase of our property they kept us informed and assured and helped us with our enquires right through to our completion.
Well done to the the team I would not hesitate in using the services again and highly recommend this branch.
Zeshan · 5 December 2019
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleBrilliant !!! what a lovely bunch of people. The 2 girls worked so hard to reassure me on a different sale. They both went the extra mile to get it done . Thank you so much girls we did it in the end. You both deserve 10 stars
Ken · 25 March 2020
Agent replied
Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleBrilliant service from the mortgage consultant Sukie! Kept me updated regularly, secured me a great rate and extremely informative.
Highly recommended and il be back to do more mortgages with him in the future.
Shahid.
SHAHID · 30 July 2022
Agent replied · 30 July 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWe are midway through the sale process with Bairstow Eves and so far so good! Each member of the team has been approachable, welcoming and determined to help in every way possible. They arranged viewings before the sale details were even printed or the the house was listed on the internet and due to their hard and fast approach, the house sold very quickly for the amount we wanted to achieve. I would 100% recommend the agency on the basis of the service we have received to date.
Tracey · 28 July 2019
★★★★★ 1/5
GoogleDO NOT let from this agent.
They are most unprofessional; they lie in order to take your money for services that they claim to provide, but DO NOT.
They will tell you anything in order to take your money.
The letting agents assured me of many things before letting my property; promising damaged flooring would be replaced, access to the property would be improved ("planning permission is in the final stages"), bath seals would be repaired. Among many others.
I had a major water pipe burst, saturating a major supporting wall; the letting agents (whom prior to letting the property to me assured me that the property was FULLY managed by themselves) heartlessly said that there was nothing they could do, they couldn't help me.
After my first year of letting from this agent I opted to leave; and find other accommodation. My landlady gave me a false, and negative reference (stating that I had deliberately damaged the property) stunting this move. Again, the letting agent said that they could not help; they did not care, thus forcing me to continue the let (with the landlady refusing to fix the damaged property, it was up to myself and my wife to find the money to patch up the damage).
Utterly appalled by the service provided by this agent.
I urge anyone NOT to let from this agent.
I hope these cheating manipulative animals sleep comfortably in their cold beds.
James · 28 July 2019
★★★★★ 5/5
GoogleAs it was my first time renting out my property, the team at Bairstow Eves made the process as simple as possible, explaining every aspect and answering all of my questions. Initially, we were looking to sell in order to avoid ongoing hassle from tenants, but Bairstow Eves offered us a fully managed service where a designated property manager dealt with all of the issues and kept our tenants happy. 10 months on, we are pleased to have had lovely tenants who have been paying rent consistently and maintaining the property well, which we have witnessed through regular property inspections. I suspect, the success with our tenants has come from the initial referencing criteria that Bairstows use to ensure that they found us the right person from the very beginning. I am currently looking at two more Buy to Let properties and have no doubt that I will be using Bairstow Eves, as they know exactly what I am looking for and are helping me to develop a strong portfolio of rental properties. Cannot thank them enough!
Johnny · 28 July 2019
★★★★★ 5/5
GoogleVery very good agency. They work from their heart. They do the extra bit for you. Honestly rate top star. I love u guy's 💓 …
Mahdey · 2 March 2023
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI'm highly recommend this estate agents for sell or buy a property. The Bairstow Eves Team are extremely professional and helpful. Jessica and Sophie are absolutely wonderful always be there for me to sort whenever I ask for something.PositiveProfessionalism
Katarzyna · 26 June 2021
Agent replied · 25 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent friendly service throughout my first time buying a home.
Richard · 6 April 2024
Agent replied · 5 June 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleAs it was my first time renting out my property, the team at Bairstow Eves made the process as simple as possible, explaining every aspect and answering all of my questions. Initially, we were looking to sell in order to avoid ongoing hassle from tenants, but Bairstow Eves offered us a fully managed service where a designated property manager dealt with all of the issues and kept our tenants happy. 10 months on, we are pleased to have had lovely tenants who have been paying rent consistently and maintaining the property well, which we have witnessed through regular property inspections. I suspect, the success with our tenants has come from the initial referencing criteria that Bairstows use to ensure that they found us the right person from the very beginning. I am currently looking at two more Buy to Let properties and have no doubt that I will be using Bairstow Eves, as they know exactly what I am looking for and are helping me to develop a strong portfolio of rental properties. Cannot thank them enough!
R · 8 August 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.