Avery Residential London LTD Birmingham reviews

★★★★★ 5/5

Facebook

I have used the services of Rhubarb to rent two properties and sell one. I have found them to be extremely efficient and effective. Special mention to Kieran and Andy who are always exceptional.

Dan · 6 March 2018

★★★★★ 5/5

Google

Rhubarb property has been by far the best agency I delt with. Their professionalism is outstanding and their customer service as well. My full tenant experience, from administration task when getting the appartement, maintaining/fixing items which needed to be looked at during my tenancy, to planning new viewings when I moved out, I always received quick, clear information and got maintenance support on time. Thanks particularly to Andy , Kieran and nikita for their consistent level of support.

Jonathan · 27 October 2019

★★★★★ 4/5

Google

I had a 10 month tenancy managed by Rhubarb property (mainly Charlotte and Kimberly). When I initially viewed the property, the member of staff were very helpful and I had the chance to meet the existing tenants. Unfortunately by the time I moved in, there had been a massive leak in the flat above and therefore a lot of water damage to the ceiling of the main living area. Rhubarb property spoke to the landlord but advised this was cosmetic and would not be able to repaint this straight away. I was disappointed in their lack of persistence in this issue as clearly I felt I was paying a premium price for a flat that didn't look much like it did on my viewing. Having said that, there were other instances where I was happy with their service (for example, the existing beds were broken and mattresses were ridiculously thin. They ordered replacement beds with orthopaedic mattresses very quickly). Other issues that were raised throughout the year were not responded to as quickly. We were often advised that matters would be passed on to the maintenance team (such as issues raised on the inventory) - who either never got round to us or came to get a quote but we didn't hear back (eg blinds broken, freezer drawers cracked etc). It was relatively easy to communicate with the team via email and they were mostly prompt in their replies. Occasionally there would be inconsistencies between what we were told by one member and the next (eg one person advised at the viewing that the balcony would be cleaned but this never happened). In terms of the deposit there was a slight delay in the return (and an unexpected deduction for lightbulbs, which seemed a little on the expensive side but was justified as it is the tenants' responsibility) but I was advised about this on the day of the check out as a member of staff was away. On the whole (apart from the issues previously mentioned), the experience was better than many other agencies in Birmingham (eg much better than Wolf lettings!). Their flexibility with the length of the tenancy and checking in day was much appreciated. The staff are polite and professional. I would recommend them to anybody considering them as their agents. Kind regards, Mehreen Mehmood

MHMQ786 · 12 January 2016

★★★★★ 5/5

Google

I had a 12 month contract with rhubarb property and can honestly say that they are the best letting agent that I've used. I've had dealings with Tom, Kimberly and Charlotte who were all really helpful throughout my whole tenancy and I definitly felt at ease when anything did go wrong I.e no hot water etc, which happend on a couple of occasions. Any problems were dealt with straight away and professionally from start to finish and I would definitely recommend them as a property management company if you have the chance to use them

John · 28 October 2015

★★★★★ 5/5

Google

I had a great experience dealing with Rhiannon & Anna, they made the entire process as straight forward as possible and was on hand at all times with any queries I had.

Carl · 26 August 2024

★★★★★ 5/5

Google

Top marks to Rhubarb Property. Extremely professional, friendly and responsive. Dealt with all enquiries promptly. Took all of the stress and hassle out of the process. Thank you so much. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Lukman · 26 October 2021

★★★★★ 5/5

Google

Tom and his team have done a fantastic job in managing lettings for me over a number of years. I highly recommend the quality of the service provided.

Jamie · 27 October 2016

★★★★★ 5/5

Google

Dealt with several different agents in Birmingham and Avery is by far the best. Very professional, knows what to do and are very responsive. I'd recommend them

Fred · 25 September 2024

★★★★★ 5/5

Google

Having moved house over 14 times over the last 8 years, Rhubarb have been the best agency I have ever dealt with. From the word go the service was on point and professional. Tom & Charlotte managed to turn me a property round in 2 days and bent over backwards to help me out after I'd been left homeless by another agency. Would recommend to anyone. Couldn't be happier with the service I have had. :)

Ciaran · 28 October 2015

★★★★★ 5/5

Google

My one year in Manchester made easy thanks to Andy and the team @ Rhubarb. Always at hand whenever required with no issues. Thanks again!

Mohammed · 27 October 2018

★★★★★ 5/5

Google

Excellent service all round.. Thanks Vanessa ,Extremely happy with all aspects of their servicePositiveProfessionalism

Obade · 26 October 2021

★★★★★ 5/5

Google

Avery have a fantastic team in place, who are always listening and are prompt with their responses. Very professional and reasonable. It has been a pleasure working with Anna, Colin and Rhiannan.

Randeep · 28 May 2024

★★★★★ 5/5

Google

The quality of service is really good offered by rhubarb property and the staff is really warm and friendly Thankyou Steph for making my process at each and every Step easier I would recommend to go for rhubarb property without any doubt.

Yasmin · 26 October 2023

★★★★★ 5/5

Google

The Rhubarb Team are always professional and efficient. They look after 2 properties for me and I never have to worry. Rhiannan always manages the expectations of both the Landlord and Tenant which is always challenging in Property Management. Thank you all.

Clare · 26 October 2023

★★★★★ 5/5

Google

Great communication with Anna, she was quite helpful and made all my reference process easy. One of the best agents

Tayo · 2 December 2024

★★★★★ 5/5

Google

5 star experience. First time with rhubarb property and we experienced an absolutely excellent service. But most of it has just been made from Thomas and Jessica , thank you for helping me and my half from the day one. Polite , honest and great people. Thank you very much for your help.

Luca · 26 October 2022

★★★★★ 5/5

Google

Rented with Rhubarb for years and only ever had easy, positive and friendly interactions with everyone in the office. Highly recommend them, any maintenance issues dealt with quickly and efficiently. Great letting agent.

Joanna · 26 October 2020

★★★★★ 5/5

Facebook

Tom and the Rhubarb team have been fantastic over the years. Rented various properties through Tom and his service and professionalism is always first class. I have recommended his services to friends and family over the years and all have been impressed by him and his team. Deposits returned swiftly and never ever over charged. Definitely the best service I have received from an agency in Birmingham...5 stars ⭐️⭐️⭐️⭐️⭐️

Colin · 21 November 2018

★★★★★ 5/5

Google

Excellent customer service during and after my tenancy, especially from Steph who dealt with a matter far after my tenancy had finished amazingly and was a pleasure to talk to.

Simon · 28 April 2024

★★★★★ 5/5

Google

Professional and have good knowledge of the housing market in Birmingham especially Edgbaston and Harborne.

Abdul · 26 October 2020

★★★★★ 5/5

Google

Steph and Sam are super lovely and efficient! Got a phone call after moving in to check how’s everything going and try to sort any problems. It brings me an excellent experience of renting an apartment :)

Yik · 26 October 2023

★★★★★ 5/5

Google

Great team! Thank you for your kind feedback! Really happy we can help. Looking forward to building our relationship with you further. Always a pleasure to hear great feedback like this. A pleasure to be working alongside your team to provide the services you require to support your business. Anything we can help with we will :)PositiveResponsiveness, Quality, Professionalism, Value

Skribes · 10 December 2020

★★★★★ 5/5

Google

They truly assisted us with every stage of the apartment rental process. They would support you all the way through the house search and move-in process, which is why I heartily suggest them.

Fatemeh · 30 December 2023

★★★★★ 5/5

Google

Great team! Thank you for your kind feedback! Really happy we can help. Looking forward to building our relationship with you further. Always a pleasure to hear great feedback like this. A pleasure to be working alongside your team to provide the services you require to support your business. Anything we can help with we will :)PositiveResponsiveness, Quality, Professionalism, Value

Skribes · 26 October 2020