Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently worked with Anna Francis from Avery Residentials Birmingham and I was genuinely impressed with the level of service provided. From the virtual viewing to finalising the tenancy agreement, she was professional, responsive, and very helpful throughout the process. Communication was clear and timely, and any questions or concerns I had were addressed quickly and thoroughly. She made what can often be a stressful process feel smooth and well-organised. I appreciated the transparency, attention to detail, and the courteous manner in which everything was handled.
Overall, I would highly recommend Avery Residentials and especially Anna Francis to anyone looking to rent a property with confidence and ease.
Esme · 10 June 2025
★★★★★ 4/5
GoogleI've had a positive experience with Avery Residential. Communication has been clear, timely and professional throughout, which has made the whole process smooth and stress-free. The property was in very good condition on arrival, and any queries I had were dealt with promptly. Special thanks to Anna Francis for her friendly and efficient approach - she made everything feel straightforward and well-handled. I'd happily recommend Avery Residential to others.
Sarah · 27 August 2025
★★★★★ 1/5
GoogleAn agent has booked in for a viewing at 12pm, and as someone who appreciates being on time I took some time off work and arrived 15 minutes early. There was 2 of us and they other guy has arrived after me but was stood closer to the door. The agent has arrived 12pm sharp but unfortunately she didn't seem eager to be there, no introduction, greeting or explanation. Just opened the door and went straight in and i have followed her inside but she didn't even pay me much attention. She started chatting to the other guy and i followed them up the stairs, then suddenly she remembers I'm there and turns around to say only 1 person at a time abruptly "had she greeted us outside and explained this, it wouldn't have been as embarrassing as this was". Felt like a child being told off. I told her i would wait in the same spot then, which i did.
After a few minutes, i see the other guy coming passing through outside so they must have used another exit. i still waited in my place for her to comeback but nothing. I went outside the building so i can see her or she sees me but she was no where to be found and again had she explained before she started the viewing the timings and where to wait for her, it would've been more clear. Unfortunately, i do not tolerate unprofessionalism and rudness. If you book someone for 12pm, commit to that rather than grouping people in the same time slot as it's not fair for people who arrived earlier.
This is not a good representation and have definitely put me off from even viewing the property.
I'd think twice before using this agency if this is how they manage their viewings and treat potential renters.
Note: the guy from Rhubarb on the phone has been very nice and pleasent.
Nahla · 26 October 2023
Agent replied · 25 October 2024
Hi Nahla, thanks for your feedback.
I have tried reaching out to you numerous times to try and resolve the matter, but have had no response.
I’m sorry if you feel you did not have a good viewing experience with Rhubarb, however I do want to point out there are a few discrepancies in your review.
Firstly, it’s standard practice at our agency to inform all potential applicants that they will be part of a block viewing. At the point your booking was created it would have been reiterated to you that there will be several other people booked in at the same time and everyone will be taken inside the property individually. We have adopted this approach to ensure all viewers can get a true feel for the property by limiting any potential distractions. It also allows the agent to offer a seamless service as they aren’t preoccupied with other viewers and can be readily available to answer any questions.
Your statement about no greeting being offered is incorrect. When I arrived at the property, I greeted everyone and clarified once again that I would be taking you each up to the apartment one at a time. I asked who had arrived first (as they would be taken up first) and it was agreed it was the gentleman closest to the door. Him and I entered the lobby and immediately struck up friendly conversation, hence I did not notice you had followed us inside.
When I saw you, merely a few seconds later, I explained (once again) everyone would be taken up one at a time. I offered for you to remain in the lobby, rather than retreating to the front of the building with the other gentleman, reassured you I’d be back shortly and apologised profusely.
If any part of this interaction embarrassed you, then I’m sincerely sorry. However just to clarify, this was all explained during the greeting at the front of the building (contrary to your review).
When the initial viewer and I left the building a short time later, I showed him an alternative exit that could be used located slightly closer to the apartment. When I returned inside to collect you from the original meeting place, you were not there. I then called your mobile in an attempt to find you and complete the viewing, but unfortunately you did not answer.
Please call the office if would like to discuss the matter further, our number is 0121 309 0550.
Kind Regards
Rhi
★★★★★ 4/5
GoogleAvery residential, Birmingham helped me find my new home. Anna was very instrumental to this. She made the otherwise tedious move very easy.
Eliasu · 26 September 2025
Agent replied · 26 October 2025
Thank you for your kind words, we are pleased to learn you are happy with our services and hope you are happy in your new home!
★★★★★ 5/5
GoogleI had a fantastic experience with Avery Residential! The team was exceptionally organised, responsive, and genuinely kind throughout the entire process. Their professionalism and dedication truly stand out in today’s market, where such high-quality service can be rare to find. Big thanks to Alex!
I highly recommend their services to anyone looking for a reliable and trustworthy estate agency. Well done to the team!
Anastasia · 18 March 2025
★★★★★ 5/5
GoogleAvery Residential is one of the best agencies in Birmingham because of their high efficiency, prompt responses and good service. Anna is not only friendly but also professional. She provided us with valuable assistance and clear instruction when we needed to finalize the contracts and move in before Easter holidays in such a short time. She also gave us clear instructions to set up all the things when we moved in. Avery Residential has been very professional and reassuring throughout the signing process. They have clearly outlined the rights of both landlords and tenants in the contract. Recommended for those who want to rent an apartment in Birmingham.
黃冠傑（Jay · 28 April 2024
★★★★★ 5/5
GoogleHelped with everything, very big thank you to Anna Francis she is amazing at what she does and helped a lot with first time renters, helped us with everything to make it easier for us, if you guys are going with them definitely would insist on asking for Anna Francis to help you guys she goes above and beyond. Thank you Anna for making our experience easier
Unknown · 11 October 2024
★★★★★ 5/5
GoogleVery good professional agency. Always respond and pick up and try to help in any way they can. Anna carried out my move in process and she was absolutely brilliant and lovely. Answered all of my questions and made me feel a lot more comfortable with my move. Very professional and helpful. Thank you
Anya · 26 September 2025
Agent replied · 26 October 2025
Thank you for feedback, we will pass this onto Anna for her hard work!
★★★★★ 5/5
GoogleExcellent time with Avery Residential, highly recommended.
Many thanks to Colin, Rhiannon and Anna for their smooth, friendly and informative service for my Aunt's apartment rental.
Big thank you especially to Anna whom answered numerous messages from us with a 'Nothing is too much trouble' attitude giving us detailed explanations and ease of documentation.
Everything sorted out within a very short time from start to finish, fantastic service :)
J · 27 June 2024
★★★★★ 1/5
GoogleDO NOT DO IT.
Regrettably, my personal experience with Rhubarb was certainly not a pleasant one.
I found Tom, the Owner/Manager obnoxious and arrogant and his two female assistants rather incompetent. Basically everything you wouldn't want in a Letting Agent. You know, the people you rely on when water is pouring through your bedroom ceiling, not once, not twice but three times over a 1.5 year tenancy.
I never really felt that I was in safe hands with Rhubarb. In fact, there was an occasion that I requested to speak to the Landlady herself (I passed on my mobile number), to feedback on how I felt Rhubarb was performing, and this request was clearly not honoured.
I have since left and had to go through the exhaustive task of getting my deposit back. Now usually in my experience, this is smooth transaction, however not with Rhubarb. I needed emails from each housemate and we did not receive so much as an acknowledgement. Fortunately we kept a clean and tidy property so I received my deposit back eventually.
The final tenants have also left now, and I hear that Rhubarb are trying to keep their deposits, which is a shame considering we kept such a clean and tidy flat.
Rhubarb has left us with a bitter taste in our mouths. I would certainly advice Landlords/lady's and tenants against using this company.
JSVP · 13 November 2015
Agent replied · 10 November 2024
Dear Miss Paul
I'm very sorry for your strong views on the situation you experienced with Rhubarb Property.
As far as I was aware and after speaking with your previous landlord, you were reimbursed for the inconvenience of having to move out whilst the work on the roof of the development was being rectified.
As explained to you at the time when you first reported the issue to us, the works carried out would have to be done by the management company of the apartment block and our job as the agent would be to liaise between yourself and them to make sure the work was being done as quickly and effectively as possible so as you weren't inconvenienced any further.
I feel we did all we could to speed up the process but we can't be held responsible for the weather nor the works carried out as we not instructed to do so.
Regarding your concerns about you wanting to speak with your landlord, we did pass this onto her as you were made aware, but unfortunately due to your responses she wanted us as managing agents, to handle the situation accordingly.
This was her wish which unfortunately we could not control.
Your deposit was refunded fully within 7 days of you moving out.
We have a a huge number of very satisfied landlords and tenants here at Rhubarb Property who have been with us since the start.
We are fully aware that we are unable to please everyone all the time acting as the 'middle men' between the landlord and tenant.
However, I myself would like to wish you all the best in the future as we appreciated you as a reliable tenant and hope that things in your new home are going well.
Kind regards
Thomas Avery
★★★★★ 1/5
GoogleDO NOT DO IT.
Regrettably, my personal experience with Rhubarb was certainly not a pleasant one.
I found Tom, the Owner/Manager obnoxious and arrogant and his two female assistants rather incompetent. Basically everything you wouldn't want in a Letting Agent. You know, the people you rely on when water is pouring through your bedroom ceiling, not once, not twice but three times over a 1.5 year tenancy.
I never really felt that I was in safe hands with Rhubarb. In fact, there was an occasion that I requested to speak to the Landlady herself (I passed on my mobile number), to feedback on how I felt Rhubarb was performing, and this request was clearly not honoured.
I have since left and had to go through the exhaustive task of getting my deposit back. Now usually in my experience, this is smooth transaction, however not with Rhubarb. I needed emails from each housemate and we did not receive so much as an acknowledgement. Fortunately we kept a clean and tidy property so I received my deposit back eventually.
The final tenants have also left now, and I hear that Rhubarb are trying to keep their deposits, which is a shame considering we kept such a clean and tidy flat.
Rhubarb has left us with a bitter taste in our mouths. I would certainly advice Landlords/lady's and tenants against using this company.
Jacqueline · 28 October 2015
Agent replied · 25 October 2024
Dear Miss Paul
I'm very sorry for your strong views on the situation you experienced with Rhubarb Property.
As far as I was aware and after speaking with your previous landlord, you were reimbursed for the inconvenience of having to move out whilst the work on the roof of the development was being rectified.
As explained to you at the time when you first reported the issue to us, the works carried out would have to be done by the management company of the apartment block and our job as the agent would be to liaise between yourself and them to make sure the work was being done as quickly and effectively as possible so as you weren't inconvenienced any further.
I feel we did all we could to speed up the process but we can't be held responsible for the weather nor the works carried out as we not instructed to do so.
Regarding your concerns about you wanting to speak with your landlord, we did pass this onto her as you were made aware, but unfortunately due to your responses she wanted us as managing agents, to handle the situation accordingly.
This was her wish which unfortunately we could not control.
Your deposit was refunded fully within 7 days of you moving out.
We have a a huge number of very satisfied landlords and tenants here at Rhubarb Property who have been with us since the start.
We are fully aware that we are unable to please everyone all the time acting as the 'middle men' between the landlord and tenant.
However, I myself would like to wish you all the best in the future as we appreciated you as a reliable tenant and hope that things in your new home are going well.
Kind regards
Thomas Avery
★★★★★ 5/5
GoogleFantastic company, I was assisted in finding a studio apartment in the city centre on Birmingham by Steph Thompson and Sam!
Steph was professional, diligent and thoughtful in her aid in finding a property for me so quickly and efficiently. Sam was also welcoming and caring in his approach.
What puts Rhubarb ahead of the pack is their deep care for applicants, they genuinely want you to be happy where you are staying and do their best to find you a place where you'll be comfortable and happy with where you are.
I will definitely recommend using them if you'd like a property which is affordable in a fantastic location and would recommend being assisted by Steph and Sam.
Wellington · 26 October 2023
★★★★★ 5/5
GoogleSo I’ve recently secured a rental flat with Rhubarb. I worked with Sam and Stephanie. Flawless customer service and swift communication. From the point of viewing to the signing of the tenancy agreement. It was so easy to do with them. Stephanie the lettings agent always answered my questions and responded to my emails and I appreciated this especially as the moving process can be stressful and daunting. Great customer service. I will definitely look forward to continuing to work with this agency in future.
Diana · 26 October 2023
★★★★★ 5/5
GoogleRhubarb helped us find a rental that we’ve really enjoyed living in. The home is of a very high spec and it’s clear that rhubarb play a role in maintaining that. Before we moved, they ensured it was painted and cleaned so it was ready and sparkling for us.
Rhiannon has been a fab contact at the agency. She is prompt to respond, happy to help and doesn’t make you feel like an annoying tenant (always nice to have!).
I’d definitely recommend Rhubarb to others. You know you’re going to be renting somewhere of top quality.
Hannah · 26 October 2023
★★★★★ 5/5
GoogleI highly recommend the services of Rhubarb Property, thank you for an excellent swift moving experience with Sam (who has honestly been a star to help me with finding and securing a new rental), I've been worrying about the potential of going homeless due to lack of availability throughout Birmingham at the moment, but this whole process with Rhubarb Property and specifically the assistance of Sam & Steph has been absolutely amazing honestly. All my worries have been resolved and it has taken a massive weight of stress off my shoulders. Thank you once again!!
Alice · 26 October 2023
★★★★★ 5/5
GoogleMy partner and I recently rented an apartment managed by Rhubarb Property, and we had an amazing experience. Everything about the apartment was perfect, from the well-equipped kitchen to the overall aesthetic of the space.
But what really made our time there unforgettable was the exceptional service we received from Colin and Rhiannan. They were friendly, approachable, and always available to assist with any questions or concerns we had. They truly went above and beyond to ensure we had the best stay possible, and their efforts did not go unnoticed.
Overall, we can't recommend Rhubarb Property enough. The apartment was fantastic and the service provided by Colin and Rhiannan was beyond exceptional. They are amazing people who made our stay all the more enjoyable. If you're looking for a great letting agency, look no further than Rhubarb Property!
Thomas · 26 October 2023
★★★★★ 5/5
GoogleAnna was great at booking a viewing, putting an offer in to the landlord, and getting the offer accepted all within 12 hours for a letting property. Avery have been really helpful whilst settling into our flat providing great advice - even when just letting only. Highly recommend them for affordable lettings, and can’t thank Anna enough for her support all the way through the process.
Robert · 27 July 2024
★★★★★ 5/5
GoogleI recently rented a two bedroom apartment through Avery Residential and I have to say the team, especially Anna Francis who was my point of contact through the process were amazing! She ensured I was guided through the process, took all my concerns into consideration, and I felt very comfortable contacting them for any inquiries I had. Great team and support.
Sara · 27 September 2024
★★★★★ 5/5
GoogleThe team was really friendly throughout what is a stressful experience (moving home) and helped with countless queries I had during the process. Paperwork was sorted very quickly from the initial viewing to handing over the keys. Big thank you to Anna and Rhiannan in particular.
Aaron · 3 April 2025
★★★★★ 5/5
GoogleProbably the most efficient lettings management agent in Birmingham. Customer service: 5 star. Communication: 5 star. BTL sector knowledge: 5 star. Attention to detail: 5 star.
If you want a letting agency that's small enough to care about each landlord and each tenant, but big enough to be utterly professional, Avery Residential is that agency. Thank you Colin, Rhiannan and Anna - keep up the great work!
Helen · 28 April 2024
★★★★★ 5/5
GoogleRhubarb property have made moving out so much less stressful. Both members of staff who assisted us were really welcoming, the man who showed us around (I think his name was Colin) was friendly, knowledgable and accommodating. Steph has been especially helpful with every question we’ve had and given us full guidance and support whenever we’ve needed since it’s our first time renting - really made our experience so much easier, which was massively appreciated!
Stacey · 26 October 2023
★★★★★ 5/5
GoogleMy experience with Rhubarb has been extremely positive over the last 12 months. Rhubarb, particularly Anton, have been extremely professional and quick to respond.
Despite very challenging times due to the pandemic, everything surrounding the check out process has been smooth and straightforward. If I wasn't leaving the area, I'd certainly be using Rhubarb again and I'd definitely recommend them.PositiveResponsiveness, Quality, Professionalism
Rory · 26 October 2021
Agent replied · 25 October 2024
Thank you Rory!
★★★★★ 5/5
GoogleIt has been a real pleasure dealing with Colin & Anna in our search for a new tenant. They have been very professional & in particular Colin’s communications have been prompt & timely.
Jas · 13 July 2025
★★★★★ 5/5
GoogleThe Birmingham branch have managed my properties since 2014 and I have always received a high level of service from the team and more recently from Colin and Rhiannan who are very professional and helpful. The team at Rhubarb have always ensured that any issues or queries are dealt with in a timely manner.
I would highly recommend Rhubarb, they are a professional team and their customer service has always been great.
Onkar · 26 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
