Trusted Agent profile · Birmingham
★★★★★
194 reviews across 2 platforms
55 Colmore Row, Birmingham, B3 2AA, B3 2AA
Avery Residential London LTD's office in Birmingham, at 55 Colmore Row, is rated 4.4 out of 5 across 194 reviews on two platforms, including 189 Google reviews rated 4.4.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleIt was my first time renting and Colin, Anna and the rest of the team were super helpful. Although we had a few hiccups up front, they delightfully sorted everything out and I was able to move in quickly. I hope they keep up their good work.
5/5
GoogleYour team member William was very professional he definitely helped the journey run smoothly and was very attentive. I look forward to receiving the keys to my new home. Thanks to William again.PositiveProfessionalism
Thank you Lorraine!
1/5
GoogleIn my life I have dealt with many agencies but this is the worst one, from the beginning I have always pointed out to them all the signs and various problems that I encountered in the apartment and that they had not noticed, I made the documents in pdf with all the details and I sent it to them. After years they made me waste a lot of time trying to make me pay for things I didn't have to pay, all the things they told me were wrong and I wasted time correcting them, but despite everything they denied the evidence, I had to pay a solicitor to help me and even with him they did not provide answers and behaved unprofessionally. They are not honest company, look aroound and you will find an honest oneNegativeProfessionalism
Hi Pixel. Very sorry to hear of your experience with Rhubarb Property. Unfortunately we don't know who you are and what property this in relation too. Would you mind confirming so we're able to respond to your review? Thank you
1/5
GoogleHad a nice conversation about a rental property, team member I was talking to said he would accommodate that I work full time, I.e a lunch time viewing. Really positive call. When it came to book the viewing the next working day, I answered the phone, not much conversation etc just straight into “I only have 3pm”, I went to reply I work full time and he responded before I even finished the sentence, “I don’t work after 5pm or weekends” so basically don’t ask. And then before I could even remind him of our previous conversation, he was saying sorry nothing we can do then and hung up! Really bad customer service, I get you have hours to work as do I, but a little more of an attempt to help me find a home would have been appreciated. I.e what about a video chat and walk you through or is this the type of property your looking for we will keep an eye out for you. Not just “oh you can’t fit into my schedule, well I have no need to waste my time.”NegativeResponsiveness, Quality, Professionalism, Value
Hi Shiv, We hope you're well. Our Property Consultant (who handles all appointments) is a female, Tuana Brayford (she's brilliant!). We really want to speak with you on the phone to make sense of this review - we don't have your number - it'd be great if you could give us a call on 0121 309 0550 when convenient for you. Hopefully speak with you soon!
1/5
GoogleThe biggest scam agency in Birmingham. At the commencement of your housing they act all nice and professional but once those contracts have been signed, they are the most un-professional property agency. I was under contracts with Rhubarb for 2 years and during my time from the first day of move in - there was no hot water in the apartment... boiler was not working. How can you not have hot water on your first day. This was after flying several hours from the U.S to birmingham. Fast forward months later, there were leaks from the bathroom which were never fixed from the point of complaints till i moved out. Additionally, I had no heating in the apartment for several months, contravening legislation on provision of heating. Imagine living in a "luxury" apartment costing thousands monthly and despite complaints not having heating. I had no heating for over 4 months despite complaints, and throughout the winter! Imagine living in an apartment at minus degrees with no heating. Of course I fell ill due to the agency's incompetence. Legislation advises that no tenant should be without heating for more than 24 hours. My lawyers are filing a case against them based on this hazard which negatively affected me for several months. Additionally, after leaving the apartment, scrupulous charges including charges to stained carpets and curtains (which were identified on the move-in invoice as dirty and stained), in addition to items not on the invoice have been attempted to be charged to myself. Thankfully, the deposit is in dispute with the DPS. My advise to all international students, who are usually their targets, and indeed anyone searching for housing in the Midlands to avoid this particular agency.... Except of course you would like to spend a whole winter without heating in an apartment you paid forNegativeResponsiveness, Quality, Professionalism, Value
Dear Tobi We're very sorry to read this however we have been trying to reach you now for weeks in relation to your move out and the state the apartment was left in. Please be assured we would never leave anyone without any heating so we do feel this is definitely an exaggeration. Please do contact us directly and i'm sure this can be resolved amicably and again we are very sorry for your upset. Please be assured that we have ben renting property now for nearly 14 years to a lot of very happy overseas students. Look forward to hearing from you Thomas Avery On behalf of Rhubarb Property
5/5
GoogleI have been dealing with Rhubarb since 2013. Initially, as a tenant in one of their managed properties and then as a landlord when I used their letting service. They also sold my property successfully. Recently, I needed some help in relation to my property, and they were incredibly supportive as always. They are a team of professionals who understand their customer needs and try to make processes easier. Based on my experience, I would definitely recommend them to tenants, landlords and those looking to buy properties.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Mos, great to positive receive feedback from a satisfied customer
5/5
GoogleI have used Rhubarb Property and Tom to manage my apartment in London as I live abroad. They have done a great job to make it easier for me to handle from so far. Even when there has been the odd issue Tom and the team are quick to respond and rectify issues. Highly recommend them
5/5
GoogleI’ve been working with Avery Residential for over a year now, and my experience with them has been consistently positive. They are highly responsive, incredibly knowledgeable, and a pleasure to work with. Rhiannon, in particular, stands out for her promptness and willingness to answer any questions I have.
5/5
GoogleMoving was a very scary idea. But with Anna at Avery, she made the referencing nightmare and moving in easy task. Am really grateful and will recommend Avery to anyone.
5/5
GoogleEasy and straight forward process. Rhiannon and Anna were absolutely brilliant through it all and are very helpful with all questions/queries. Would highly recommend
5/5
GoogleI recently secured a flat in London thanks to Tom, who is a star! He is very responsive as a manager, and communication is swift. Would recommend working with Rhubarb as both a renter or property owner as you’ll be in good hands.
1/5
Googleabsolutely appalling company. we put in an offer for a property and we got told it was fine, that move in dates were fine and just had to reply to the email. we continuously tried to get hold of Kieran although he was showing people around properties and a woman answered where we asked when do they want the holding fee and had it all gone through regarding our offer and she said ‘presumably’ and said to send the holding fee which we did. we then receive a call later on saying someone else paid it before. WHY WERE WE NOT TOLD THIS? let us to believe we got the property we wanted and instead all you care about is money and who pays you quicker. this is not how other estate agents work is is completely unprofessional and heartbreaking. i’m disgusted in the behaviour of the staff and how uncooperative they have been. do not tell someone their offer is ok and that they can pay a holding fee which we did as soon as if someone else has already done soNegativeResponsiveness, Quality, Professionalism, Value
Dear Kim. We're very sorry to read this. The situation has since been dealt with in house and please do let us know if you'd like to pursue this through our complaints procedure, on our website
5/5
GoogleAnna was really helpful and supportive. As someone renting on their own for the first time it was very much appreciated!
1/5
GoogleTried to call them several times today with no answer and got voicemail every time. Eventually I left a message asking for a call back which didn't materialise and finally at about 5:10pm someone answered to say the only way to arrange a viewing at the moment was to submit an enquiry through an online channel. Well had their website or the answer machine recording made it clear that this was the current process then this is what I'd have done. Yet nowhere did it say I couldn't arrange a viewing by phone. So I submitted an enquiry via the website saying I felt the poor service today didn't give a very good first impression and asking to arrange a viewing. They quickly emailed back discussing booking me in for a viewing but completely overlooked my feedback about the difficulties I'd had contacting them today. So I replied saying I'll leave it and find another agent. I know it's difficult at the moment what with COVID and apparently they are home working but why can't they have calls forwarded to a mobile so someone still actually answers the phone ? Or why couldn't the person who answered the phone just now have booked me in? End of the day if they are hard to do business with now I can only imagine how bad they must be if you're a tenant with a maintenance issue. There's enough properties and agents in the area to mean I don't need to rent from a company who gives the impression they don't value my custom so I'll gladly take my business elsewhere.
Dear Ross Thank you for your detailed review. Your points have been noted and have been investigated. We apologise that you were unable to reach us on Monday, our phone lines went down in our office due to poor weather conditions. Please be rest assured that all correspondence was followed up, and all phone lines were back up and running the following morning, and during this very short period had in fact been diverted to mobile phones. Please also be rest assured that our Property Management services on behalf of both our tenants and landlords are excellent, and we take great pride in the customer service we give to all our clients. Just a note to add from our end, we ourselves would also be quite wary of someone that goes to such lengths to try to diminish the reputations of local business' especially (as you say) given the effects of COVID-19. However, we apologies once again for any inconvenience caused and we hope you have found a suitable home for yourself in Birmingham.
1/5
Google***AVOID AT ALL COSTS*** If you are looking to rent do not go with this absolutely atrocious company! All I can say is THANK GOD for DPS! Rhubarb provided us with broken furniture and did nothing about it when we complained. THEY THEN tried to charge us over £500 for these damages at the end of the short 6 month tenancy. Like I say thank god for DPS but even then it takes 6 weeks to get your money back. DO NOT trust this company. They seem okay for landlords but steer clear if you are renting. I would not be surprised if the decent reviews are left by their own staff as that is what a lot of companies do these days. They will probably try and reply to this defending themselves but the facts are... They tried charging us £500... DPS disagreed as did we and we did not have to pay a single Penny. Don't say I didn't warm you.NegativeProfessionalism
*** READ WITH AN OPEN MIND ***
5/5
GoogleRhubarb property agency was absolutley great choice to me and my girlfriend. We were looking for 1 bedroom flat after she just freshly moved in the UK. Considering to that and tough times with covid19 none agency were really helpful or interested to help us when we really needed to let somewhere. Rhubarb agent was very professional, showed us several apartments, always responding to messages and calls. In the end we have good brand new apartment at amazing location for a good price. We would absolutely recommend! ⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Quality, Professionalism, Value
Thank you Antonio!! : )
5/5
GoogleRented a property in London with Rhubarb Property - did the viewing, move and now the property is being managed by them. Throughout this they have been great, Tom our property manager in particular. Super responsive and helpful to get everything ready for our move in date and on hand to help once we're in. A much more personal, professional and better property manager then going with one of the big firmsPositiveResponsiveness, Quality, Professionalism
Thanks for the review, Frank!
5/5
GoogleI recently moved into an apartment leased through Avery Residential, and I want to express my gratitude to Anna Francis and Colin Wood for their exceptional assistance throughout the process. They were instrumental in arranging the viewing, expediting the referencing process, and securing the landlord's offer promptly. Thanks to their help, the entire move-in process was smooth and stress-free. I truly appreciate their professionalism and support during this transition.
5/5
GoogleWe recently rented a property in London through Rhubarb property. Excellent service - Tom and Jessica were always on hand and willing to answer questions. They both made the process extremely easy and would definitely recommend them to anyone who is looking to rent or buy a property in London.
5/5
GoogleEverything was good, and the deposit deduction was fair. I am happy to work with you, Thank you
5/5
GoogleI had initially contacted Rhubab for a rental valuation for my new-build flat. I contacted them on a Friday afternoon, less than 2 hours later I had the document in my inbox. Following this positive interaction I chose to entrust Rhubab with the letting management of my apartment. The experience has always been positive and pleasing. Kieran and Channel are brilliant, they are proactive, good communicators and just get things done! I would highly recommend to everyone.PositiveProfessionalism
Thank you very much Noorah! Glad to have you on board!
1/5
GoogleLiterally the worst letting agent you could ask for. Having been there tenants for 4 years without causing them literally no issue, they were extremely devious during our check out. We had to move out only because we were leaving the country and gave over 4 months notice & paid reletting fees. They claimed if the apartment was clean during checkout the deposit would be refunded (2months rent FYI) even when we asked abt early termination. They refused to give us the deposit claiming it is loss of rent despite us paying reletting fees & flat was not advertised at all. they had secretly let the flat and wanted to keep the deposit too. Thankfully after raising the issue with DPS they provided us with the full refund. After staying in their property for 4 years this literally how they treat you... money mongers.
Dear Anjana In response to your review id like to clarify to anyone reading this that you were allowed to break your contract early and the reason why your deposit was held back was due to the fact that we were unable to find a suitable tenant in good time for when you vacated. You were made aware that the rent would need to be paid up until a new tenant was found, and we believe this is reasonable considering you were still under contract. The situation ended up in the hands of the DPS on to which they made the final decision. Your claim that we are 'Money Grabbers' is completely false considering that it was in fact the landlord that ended up making a loss due to you not paying rent money that was owed. Also just to clarify, due to what had happened and the loss in rent that the landlord incurred, Rhubarb Property ended up waiving our fee, so as far as i can see the only person that benefited from the whole situation was in fact you, and i'm sure that any reasonable person reading this would agree and realise the situation in hand was handled very well considering the unfortunate circumstances. Regards Tom Avery
5/5
GoogleRhiannan was an absolute lifesaver helping me move out - I've had loads of issues in the past with other companies trying to fob me off, but she made the process so smooth and hassle free!
5/5
GoogleRhubarb Property were professional and even helpful during our tenancy in a highly sought after location in London. They took our side in disputes with the managing agent and were fair and reasonable in the end of tenancy checks and deposit return. I could not recommend them enough.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Avery Residential London LTD's Birmingham office has 194 reviews across two platforms: 189 on Google, 5 on Facebook.
Avery Residential London LTD Birmingham is rated 4.4 out of 5 across all 194 reviews, and 4.4 out of 5 on Google from 189 reviews.
Avery Residential London LTD Birmingham, 55 Colmore Row, Birmingham, B3 2AA, B3 2AA.
