Trusted Agent profile · Birmingham
★★★★★
194 reviews across 2 platforms
55 Colmore Row, Birmingham, B3 2AA, B3 2AA
Avery Residential London LTD's office in Birmingham, at 55 Colmore Row, is rated 4.4 out of 5 across 194 reviews on two platforms, including 189 Google reviews rated 4.4.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleAnna has been so helpful through getting me my first apartment on my own! I am so grateful. She has been able to answer all my queries to the best of her ability, or will try help me find an answer. Would recommend to anyone looking to move with these agents.
5/5
GoogleI had an excellent experience with this agency while moving into my new apartment. Anna was extremely helpful and supportive throughout the entire process.
5/5
GoogleI have recently used Avery residential to move properties. Jay and Anna have been exceptional! I’ve had an amazing experience and they have really made moving a lot less stressful. They have been quick and efficient with communication and very accommodating with any questions I had. I am really happy with the service I have received. Both have been a huge help for a quick move with zero stress.
5/5
GoogleDealing with Ethan and the Birmingham team has been a pleasure! Professional and speedy when it was needed, nothing was too much hassle. Ethan understood our situation which was selling/buying a home but needed to complete on the sale and rent for a short while whilst we wait for the build to be completed. Thank you for moving at pace with us Ethan and helping us find the perfect short term accommodation. It has by far exceeded our expectations and couldn’t have asked for more! I would highly recommend Rhubarb Properties and this is down to you and how smooth the process was - a true asset to the business, thanks again ☺️
5/5
GoogleTom and his team in London are of a rare bread of Estate Agents who don't put figures foremost. I had a problem with my property in East London this Winter and Rhubarb made sure to hold my rent until this situation was rectified. Tom is especially delightful to deal with and both me and my dad were very impressed with the time and thought he put into our correspondence. I would very much recommend them as they are fast acting and seem to really care - Even on weekends...that makes a change to past experiences!
5/5
GoogleColin was great to deal with, super professional and dedicated. The team at Avery Residential were supportive and friendly, would definitely recommend.
5/5
GoogleOne big thank you to Rhiannan McCarthy and Anna Francis for organising the closure of my tenancy and handling my deposit with utmost fairness, professionalism, and cordiality! It was a lovely way to end my tenancy. Thank you once more & highly recommend!
5/5
GoogleHands down the most efficient, competent, friendly estate agent! I’ve not a bad word to say about this firm, best to represent landlords and best to help tenants. Helped us throughout the whole process of getting a property we really wanted. The communication and customer service was outstanding! Colin & Anna were amazing, other estate agents take note!!
5/5
GoogleHad an incredible experience with these guys. Unlike some other agencies, they were always available to talk to during the entire process and accommodated me with near enough everything. Stephanie was an incredible help and put things through swiftly and comfortably and was always on hand to answer my questions. Huge thanks to Tom also. Great team, would highly recommend.
5/5
GoogleWe have just started renting through Rhubarb and have had a great first experience. A few minor admin errors but everyone has been very responsive, kind and welcoming. Tom has been great with working around our plans and being flexible!
Thanks Matt
5/5
GoogleRhubarb manage my rental properties in Manchester. They are highly impressive and very responsive. Rhiannan is an absolute pleasure to work with and has been managing my properties exceptionally well, she always goes the extra mile. Colin is very commercially minded and has been very effective in preparing my properties for market and finding new tenants. Highly recommend.
5/5
GoogleSo far my tenancy with avery residential has been fantastic. Anna has been great throughout the referencing process and moving in. She responds very fast to all my queries, has great advice and has made moving an enjoyable experience.
5/5
GoogleHad a tenancy with rhubarb and both Colin and Rhiannan were extremely professional. Had to break the tenancy during AST and their services and re letting process was quite clear smooth and stress free. Would recommend as a good agency.
1/5
GoogleIf I could give less than 1 star review I would. Unfortunately my experience this is unprofessional team was a nightmare. I am from Birmingham and I rented a flat in the city centre, Apartment 37, 10 Arthur Place, that place doesn't have conditions for humans to leave there! And will explain everything shortly. Since when we moved there was a few not very bothering things to repair in the house, and the agent who showed the property to us promised that all the maintenance would be done before we move. We went to see the house around 10th March 2021, and we moved to the house on the 5th April 2021, nothing has changed. In the inventory that we've been asked to fill in I reported all the maintenance that needed to be done, and all other minor things at the property at its a old flat so I already expected to not be a brand new flat. Just to resume it very quickly, since when we moved we had a crack in the bath that I've reported several times since April until August, in July/August I started having leaking to my kitchen because the wall was full of water bubbles caused by the crack on the bath, the house was fully of humidity, in September I had no water in the bath, the agency says that they expected us to STOP using the bath and it is our fault of what happened, but since April they just ignored me, so don't expect me paying a FULL RENT and not using my bath that I pay for because you don't want to repair it because the costs go up to 3k£. Since September I've been reporting that we had no hot water, the agency sent to our property the maintenance several times to take pictures, that's even the biggest joke ever, did you managed to take pictures of the hot/cold water? After reporting all this to Property Ombudsman, the bath and the water was sorted by end of November/ beggining of December, reminding you that I've been without hot water since September and water leaks since July. Afterwords, the agency asked me to remove my complaint from Property Ombudsman, another joke. In December we started having leaking in our living room every time that the weather was moody outside, this hasn't been sorted until now. All this leaking resolved into lots of humidity in the property and certainly mould. I left the property 1 month ago, at the moment the agency is trying to make me pay for the mould. And I know my own rights and that I don't need to pay for any damages that was caused by non maintenance from part of agency/ landlord, as citizens advices advised me. Its been a month that I moved, that flat is not in conditions to rent to the next tenants and its already on the market with a price of 200£ higher. Every day you just surprise me more with all your unprofessionalism. Resuming, waited 7 months for some maintenance to be done. The agency doesn't want to give me my deposit back. They ignore my emails. And everyone in this agency is just so terrible, starting from the landlord finishing in the last member of the team. DON'T RENT FROM THIS AGENCY, AND REMOVE THE APARTMENT 37, 10 ARTHUR PLACE FROM THE MARKET, STOP MAKING PEOPLE LEAVE AS ANIMALS INSIDE OF THAT PROPERTY!!!!!!!
Hi Vlada, thank you for your feedback. We are surprised by your review as we were under the impression this was being satisfactorily dealt with in house. The crack in the bath you have mentioned appeared after you moved into the property (as per your ingoing inventory). When you reported this a contractor was instructed and visited promptly. The extent of the work increased due to your persistent use of the bath, despite being told this would cause further damage to the landlord’s property. You are correct regarding the costings, which the landlord DID pay (despite the damage being caused by yourself), however your claims about this being the cause of the mould issues after it was fixed is false. I outlined this in an email to you in which you accepted partial liability for the mould and agreed to pay a 50% contribution towards treatment without dispute. Since you vacated a contractor investigated your claim the property had damp issues and was unfit for habitation, after a thorough investigation there is no leaks at the property, however it was noted the trickle vents on the windows had not been used by yourselves. This is something that is explained to you in your signed contract. The mould, resulting from your lack of ventilation, has now been treated. We would never advertise a property unfit for the market. You may have noticed the issue with limited hot water in September, however you did not notify us of this until 12th October. This was also only affecting the bath, rather than throughout your entire property and the fault was reduced hot water due to the water pressure itself. Your unauthorized pet caused extensive damage to the landlords furniture and as a result we have had to replace some items and wait for invoices to be received before returning any funds to you. You have been kept fully updated since your vacation (07/04/2022) and you have received a response to all emails within a timely manner. You did not make us aware at any point you had an animal in the property. It was only when the check out inspection was completed we realized there was extensive damage to the property and furniture. We would have expected honesty from you, as neither us nor your landlord are unreasonable. Throughout the application process you are asked to disclaim if you have any pets, as well as this also being mentioned in your signed tenancy agreement. Without knowing an animal is present it’s impossible to foresee any potential delays in returning your deposit, especially when you did not warn us regarding any damage when returning keys. Today the bed has been replaced (due to the damage from your pet) and invoice received. Now I can begin the process in returning the remainder of the deposit. We look forward to having this settled for you asap.
5/5
GoogleBrilliant service, they look after a number of my houses and the team, especially Anna have gone above and beyond to help.
5/5
GoogleWe have recently had the pleasure of working with Tom Avery and his team at Rhubarb. We have provided signs for their Birmingham office. During the course of the signage project we found Tom and his team to be very professional but at the same time friendly and approachable. It was a privilege to FASTSIGNS to be able to assist Tom in enhancing Rhubarb’s Birmingham premises with creative and effective signs . . . Tom was so easy to work with. We all very much look forward to continuing our happy association with Tom and his team at Rhubarb.
5/5
GoogleAnna has been incredibly helpful and friendly throughout my move. She went above and beyond to ensure everything went smoothly, and her support made all the difference. Truly grateful for all she’s done!
5/5
FacebookWe have recently had the pleasure of working with Tom Avery and his team at Rhubarb. We have provided signs for their Birmingham office. During the course of the signage project we found Tom and his team to be very professional but at the same time friendly and approachable. It was a privilege to FASTSIGNS to be able to assist Tom in enhancing Rhubarb’s Birmingham premises with creative and effective signs . . . Tom was so easy to work with. We all very much look forward to continuing our happy association with Tom and his team at Rhubarb.
5/5
GoogleTom and his team were very professional to work with. My partner and I felt supported during the leasing process and found the Rhubarb team to be straightforward and helpful. They also worked with the landlord to ensure any concerns we had were quickly addressed. We will certainly be working with Tom and co in the near future. Thank you Tom.
5/5
GoogleWhat a fantastic company! I can not rate this company high enough. I am a doctor working an extremely busy rota and these guys were always on hand to make sure everything went smoothly. The owner Tom is very friendly, professional and helped me to find the ideal property. The other two key team members, Charlotte and Kim are equally as professional, polite and again have been most helpful with any maintenance jobs or issues I have had. I could not recommend this company more highly and several friends have since rented other apartments in Birmingham through them and have had a stress-free experience. Keep up the great work Rhubarb!!
5/5
GoogleI had great support from Anna and she maintained constant contact with me during the process of taking on a new property that I was renting. Mnay thanks.
Thank you for your kind words!
5/5
GooglePositive experience moving into apartment. Anna was very helpful and always available
5/5
GoogleExcellent service all round. Tom and his team rented out successfully and now manage my places in London. Extremely happy with all aspects of their service. One of the best agents I've worked with.PositiveResponsiveness, Professionalism
Thank you Brian, much appreciated
5/5
GoogleWe’ve worked with Avery Residential for some while now and it’s been a pleasure. Rhiannon has been exceptional throughout and we look forward to carrying out more maintenance tasks for you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Avery Residential London LTD's Birmingham office has 194 reviews across two platforms: 189 on Google, 5 on Facebook.
Avery Residential London LTD Birmingham is rated 4.4 out of 5 across all 194 reviews, and 4.4 out of 5 on Google from 189 reviews.
Avery Residential London LTD Birmingham, 55 Colmore Row, Birmingham, B3 2AA, B3 2AA.
