Trusted Agent profile · Birmingham
★★★★★
661 reviews across 3 platforms
Unit 6, Avenue Terrace, 30 Avenue Road, Birmingham, B6 4DY
Part of Ad Hoc Property Management Ltd, see every office.
Ad Hoc Property Management Ltd's office in Birmingham, at Unit 6, is rated 4.4 out of 5 across 661 reviews on three platforms, including 60 Google reviews rated 4.2.
60
Reviews on Google
This office
69
Reviews on Facebook
Business-wide
532
Reviews on Trustpilot
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you ad-hoc!
I was a guardian with ad-hoc 2 years ago. I had a positive experience but was very gutted when the landlord requested the property back.I have become a gardian again with ad-hoc this week. Positive start. Hasnat has been very helpful. He has been in touch regularly to make sure that everything is going well and a few practical details were dealt with efficiently!I would recommend people becoming guardians with ad-hoc!
2/5
TrustpilotToo busy for anything
I don't usually give bad reviews, but I'm really annoyed this time. They're hard to get hold of. They're always so busy it makes me wonder if they're short staffed. I was looking for a new room and found this big room for a really good price. However, after I went through all their very thorough checks they told me more than 2 weeks later that they had problems with their HMO licence and I had to find another place. They also told me they would give me back the holding fee. This happened in August this year and I'm still waiting for it now. It really annoys me because landlords would freak out if their tenants don't pay their rent on time, but we're supposed to wait months for them to give us back what they owe.
4/5
TrustpilotGreat check-in
Another excellent, very professional check-in with Federica, we can't praise it enough. It's our third property with Ad-Hoc which we consider a great alternative of flexible accommodation, although the price/fee for couples could be lower( considering the big size of some rooms) avoiding couples to rent two rooms. A big room rented for 600/650 to a couple and a single for 400/450 to a single, seems even more profitable than renting two to a couple for 450 each. Unless they fight often :), a couple will end up using only one of the rooms most of the time and common areas of the property to cook, eat, read...A special mention to the maintenance Ad-Hoc staff (Mark and Claire) always very kind and helpful.
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
I recently had the pleasure of renting a room from ADHOC, and I cannot recommend it highly enough! From the moment i arrived, i was greeted with a warm and welcoming atmosphere that made me feel right at home.What truly set my experience apart was the exceptional service provided by Mr Daryl. From the initial renting process to my check-out, he was incredibly responsive and attentive. Any questions i had was answered promptly, and he went above and beyond to ensure my stay was comfortable and enjoyable.If you’re looking for a beautiful house or room to rent with a fantastic property manager who truly prioritizes their guests, look no further ADHOC is a gem! 😃👍🏻
5/5
TrustpilotLike to say thank you to Lauren and I…
Like to say thank you to Lauren and I think dave hes name was for all the help they provided me to move into 1 of the properties hassle free thank you
5/5
TrustpilotVery quick and really friendly staff…
Very quick and really friendly staff that make the process easy to understand.
3/5
TrustpilotWorth trying for a while but always have an emergency alternative
I am a guardian for Ad Hoc in the north of England and we do not have the problems I have heard of in London as the housing situation is not so desperate and they have to try harder to recruit occupiers. On the other hand that means the licence fee is sometimes not that much lower than a normal rent for a room in a shared house. I have a self contained bedsit which is a very good deal. I am though not happy about the way they avoided telling me that the fee does not include council tax, which it usually does in a guardian property, until I was actually signing the contract. Judging by the demand letters piling up in the hall, I seem to be about the only person in the building who is paying their council tax and I feel that Ad Hoc tacitly colludes in this evasion by not making the situation clear. The main problem with guardianship is that the property owner and the guardian company each see maintenance as the responsibility of the other so neither of them does anything. I have no confidence that anything would get done in an emergency. I also have a gripe about my January direct debit payment failing through no fault of my own, the money was there and my bank could not understand why it had not gone through so obviously there was a problem at their end, but the accounts office wouldn't listen and just treated me like I was trying to get out of paying. I explained to them that 2nd January is also a bank holiday in Scotland where my bank is and the accounts person made that disparaging noise that Londoners always make about Scots. I found this quite objectionable. By the way I have noticed that there are very few guardian properties in Scotland, probably because the tenancy laws there are harder to get around.
4/5
TrustpilotAd Hoc is such a great idea
Ad Hoc is such a great idea, offering exceptionally reasonably priced, short term rentals. Mine lasted two years, so no complaints from me! The staff are friendly and extremely responsive when you need anything. In Liverpool, Ellie, Graeme, Lee and Rob were always willing to ensure that the property was well maintained, safe and secure. They will also do their very best to find you another place when the time comes. Highly recommended.
1/5
FacebookBeing a property guardian is great.... until you need anything from Ad Hoc.Service from Ad Hoc is absolutely horrendous. When I first moved in over 2 years ago the heating and hot water came on for about an hour just before lunch time. Which was a total waste since everyone was at work. We contacted Ad Hoc to try and change the heating schedule but nothing ever happened. And so I gave up on Ad Hoc and bought a heater for my bedroom and boiled to kettle to do the washing up, have a shave etc. Not too much of a big deal. But now...We have been without a working shower for almost 3 months (between 5 guardians). And for a little over a week the cold water from the kitchen tap hasn't been flowing. Meaning if we want cold water to cook with or drink we can either get it from a) the toilet sink or b) go upstairs, to a part of the house where the electricity has been turned off (and so no lights or heating) and use a tap that hasn't been used in over a year. It feels more like camping than living in a house.
1/5
FacebookAd-Hoc lost the contract with Newham Council due to their unsuitable living conditions breaching so many standards that we had to get kicked out of our properties. That was because of a direct result of their incompetence and lack of care for the people they get on board. You can't get in touch with anyone from maintenance. Finance pretty much lie through their teeth about their correspondence, and the only thing that had spurred them to do any fire safety checks on the last property I was in was most likely down to recent events, as I had been living there for 8 months, with not a single fire safety check.Stay away.
5/5
FacebookI love Ad Hoc! I currently stay in a property in Scotland (west coast) and it's my very first flat.Not only was I welcomed by other residents I was supported greatly by both our head guardian and Chris (our Ad Hoc team member in charge of our property). There is no problem too big or too small that Chris won't try to help sort out. I love the community feel or being a property guardian and the building I live in is great! I hope I will be able to stay there for a while to come and would love to live in another Ad Hoc property
5/5
TrustpilotThank you Trina @ Bristol
I have lived in Ad Hoc properties for years and have never seen a site like the one here in Bristol!A massive thank you to Trina who has been great through the whole process. It made my relocation to Bristol much easier and she has been very helpful when circumstances have changed since. Plus, a good laugh!
5/5
TrustpilotOne of the best and fastest service
One of the best and fastest service. Lauren helped to do my process for application within an hour , great support and service. Martin was also so supportive and helpful.
5/5
TrustpilotGreat guys
Goes beyond what is expected for instance:There was a guy who needed support and Martin helped him move a lot of his furniture. He was calm and kind and very understanding regarding his difficulties.Always polite.Always accommodatingIf there are any maintenance issues he ensure they are dealt withBoth Martin and Craig are great guys
3/5
TrustpilotAveragely ok ..my request as not been…
Averagely ok ..my request as not been sorted
5/5
GoogleSlick responsive operation - applied and moved in within 2 weeks - safety and maintenance high on their agenda. Access to a helpful personal manager - thanks Claire!!
Thanks for the positive review Paul, hope you enjoy being a property guardian!
5/5
TrustpilotSuper friendly and organised
Everything was explained so well. Every person I spoke to were really friendly and professional. Lois was brilliant at managing the process for me. I was so dubious but when I collected my keys Rob was really thorough. Love the gardens and other guardians have been so so welcoming !
5/5
TrustpilotFully Recommend
I was nervous about using the Guardianship scheme, but all the team, especially Lois and Rob have been nothing but amazing. they have made the process of moving in really easy.I had a maintenance issue and it was fixed within 24 hours.I would recommend Ad Hoc to anyone considering being part of the guardianship scheme.
5/5
TrustpilotI found Ad-Hoc to be a very helpful…
I found Ad-Hoc to be a very helpful service. Ellie Esan was particularly helpful and I was brought through the process of becoming a property guardian with remarkable ease and efficiency. I was delighted to have explained to me that the guardianship would entail a flat rental with no added living costs in energy consumption, and have found it easy to resolve any issues I have experienced during my stay.
5/5
TrustpilotLauren was amazing
Lauren was amazing! So helpful, so friendly and kept me informed throughout! Thank you so much for making a super stressful situation a lot easier, I appreciate all of your help!
5/5
TrustpilotThe manager Trina was very helpful and…
The manager Trina was very helpful and gave a kind guidance. By the way the cost is very helpful for me to manage my life. Thank you.
5/5
TrustpilotMany thanks to Federica who guided me…
Many thanks to Federica who guided me through the onboarding process. She answered all of my questions expertly and gave me accurate advice regarding my existing tenancy.Thanks again Fed you've made it very stress free experience.
5/5
TrustpilotMy experience with moving in was…
My experience with moving in was amazing. I’m so so grateful for the help I got. Daryl was so helpful and consistent. He made sure I knew everything I needed to know before moving in. 5 stars 🌟
5/5
TrustpilotLauren was really helpful
Lauren was really helpful, kind, friendly and very polite. She made my moving in a lot easier and gave me all the information I needed. She deserves a raise.
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