Trusted Agent profile
★★★★★
607 reviews across 1 platform
West 2, Suffolk Street Queensway, Birmingham B1 1LW
Accord Lets's Birmingham office at West 2 is rated 4.6 out of 5 across 607 reviews on 1 platform, including 607 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards, one of two awards Accord Lets won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Accord Lets. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleMy experience with Accord Lets has been excellent. Nadine is an amazing coordinator and she works really hard to help her clients, actively solving every problem clients may face.
Hi Liu, Thank you for sharing your positive experience with Accord Lets! We are delighted to hear that Nadine provided you with excellent service and actively addressed all your concerns. Best regards, Accord Letting Agents Birmingham
1/5
GoogleCommon thieves and bullies. They wouldn't let me leave the tenancy agreement earlier and made me pay for the entire month even though the apartment was empty for 3 weeks and I was not using it or had access to it as I surrendered the keys back to them. All this after I was a faithful tenant to them for 10 years without any issues at all from my side. And if you ever see the name Nayna Patel as a landlord do not rent from her, she is the worst landlord in the Midlands.
Hello Natasha, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have just completed on property through Accord Letting Agents Birmingham. Sophie accommodated us through the viewing process and ensured that the transaction completed swiftly and smoothly. I would recommend Accord in particular Sophie!
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleFast & friendly. Nadine was lovely & Cara was soo helpful. If you're looking for a real estate agent deffo go with Accord Lettings.
Thanks for your brilliant 5* review Chenele. Best wishes, Lucy, Customer Relations.
5/5
GoogleI dealt with Simon who showed me around the property. Very friendly and knowlageable about the building, local area etc. Would highly recommend!
Thank you for your fantastic 5* review Jonny! We're delighted to hear that Simon provided you with a friendly and knowledgeable experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have been dealing with Accords management department now for many years. There are extremely efficient at rectifying issues quickly. Adele has been really helpful to us over the years. They strive to massively improve their properties between tenancies. I would strongly recommend if you are looking for an agent to manage your Birmingham city centre portfolio
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a viewing with Jess and CJ today, who were really professional and answered all the questions I had promptly.
Thank you for your kind words! We're so glad that Jess and CJ provided you with a professional experience and were able to answer all of your questions promptly. We pride ourselves on customer satisfaction and it sounds like they did an excellent job. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAnother big thank you to Sharon Allen for her help with rental issues and resolving issues promptly and stress free. A big thank you to Ellen Moreton for all the help in dealing with tenants and fixing issues and a polite and professional manner.PositiveProfessionalism
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience, fast and reliable, would definitely recommend! Special shout out to Simon who was very helpful throughout the whole process
Thank you for your 5* review and recommendation Dorota. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleMy viewing experience was amazing.Mia guid us through. She was nice , patient and gave us positive vibes. We love it. Communication was on point, did not forget to contact back . Thank you Mia and the company for helping continuously
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
4/5
GoogleThe property wasn’t for me but Mia was lovely and really helpful. I appreciated her kindness and she answered every question I had. Will deffo be trying to book with accords. :)
It’s really lovely to read another review Melodie Holder. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe had viewing today. Mia was too helpful. She gave us a detailed tour of the apartment and tried to fulfill our wishes. We are looking forward to rent the apartment.
Many thanks Shruti Kaldhone for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEmma was kind and polite enough to guide me through the viewing location. She is being an asset for ACCORD.
Thanks Dinesh for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've been renting with this company for 3 years now and they have been nothing but helpful. Everyone's very professional and Nadine Johnson has been so helpful with issues (simple human error) made by previous employees and a star at answering all my questions!
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
5/5
GoogleHad a very good experience with Emma. She kept us up to date throughout and made the process very smooth.
Thank you for your review! We are thrilled to hear that Emma provided exceptional service and that you had a smooth experience with us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMy friend and I had a viewing earlier today with lettings negotiatorJack, it was a lovely experience. He was very friendly and guided through the whole thing very patiently. … More
Thank you for sharing your positive experience with Jack! We are so glad to hear that he provided a friendly and patient viewing, answering all of your questions promptly. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleIt was such a hassle finding a property to rent as an international student because i was new to the requirements for the process. Nadine was to the rescue. Thanks Nadine and accord for making patience and I am truly happy with the property. Regards
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood service got me a viewing at short notice and then got me into the apartment fast too. Even got a small gift of random useful stuff for the first nights of moving (small pack of washing machine tablets and such). Thanks Lauren + Cara
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThank you to Jaya at Accord lettings In Birmingham for the support with finding my new home. She has made moving for me such an easy process and has been so helpful.
Many thanks Nichole Martina for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
4/5
GoogleThe property wasn’t for me but Mia was lovely and really helpful. I appreciated her kindness and she answered every question I had. Will deffo be trying to book with accords. :)
It’s really lovely to read another review Melodie Holder. Many thanks, Lucy, Customer Relations.
5/5
GoogleSimon handled my viewing of Priory house really well. Arrived on time and answered all of my questions. Thank you Simon
Thank you for your excellent 5* review Enitan! We're delighted to hear that Simon provided excellent service during your viewing of Priory House. Best regards, Lucy, Customer Relations Team
5/5
GoogleSimon was really nice and patient. He took the time to show me around the apartment answered all my questions.
Thank you for taking the time to share your experience and for your wonderful 5* review Shihana! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have to take the time to applaud the service I received from Accord, everything was swiftly dealt with, I received outstanding professionalism on the whole. A massive thank you to Lauren and Sophie who assisted me.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleCJ was polite, on time, and provided all the necessary details during the viewing. Overall, a good experience.
Thank you so much for your positive review! We strive to provide top-notch service, and we are happy to hear that CJ was able to exceed your expectations. Best wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Accord Lets's Birmingham office has 607 reviews across 1 platform: 607 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Accord Lets is rated 4.6 out of 5 across all 607 reviews, and 4.6 out of 5 on Google from 607 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Accord Lets, Birmingham won Platinum; Accord Lets, Leamington Spa won Platinum.
Accord Lets, West 2, Suffolk Street Queensway, Birmingham B1 1LW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.