Accord Lets reviews

★★★★★ 5/5

Google

I had an excellent experience with this letting agency, CJ is wonderful, kind, professional, and very understanding throughout. Their clear communication and supportive approach made the whole process smooth and stress-free.

Savitha · 26 March 2026

★★★★★ 5/5

Google

Okay I have to be honest, I came for the viewing with other viewings booked for today as well and I was on the fence on the apartment but Simeon alteen was just as convincing as they come. Very friendly that I almost forgot that he was being professional and could have mistaken him as a long time friend. Just my way of saying that Simeon and the entire accord are brilliant

Daniel · 17 January 2025

★★★★★ 4/5

Google

Sometimes you really need your agent to keep pushing to resolve an issue … the more challenging side of the role …. and just wanted to thank Dawn O and the team for staying the course to get a thorny issue resolved. Thank you.

Robin · 13 February 2024

★★★★★ 5/5

Google

Mia Harris has been amazing during the application process, fast responses and getting straight to the point wasting no time. She was lovely when we had the viewing and she answered all questions to the best of her ability! Accord Lettings is probably the best letting agency that I have been in contact with!

Leah · 13 June 2023

★★★★★ 5/5

Google

I strongly recommend this agent for all tenants in Birmingham . I've been a customer with them for 6 months and I'm really glad to stay with them for another 12 months . I love how they do the work in a really professional manner which makes you really satisfies and secure about your rights . They explain everything to you from the first place and try to help and much as possible . Another thingy to mention , is that they are really appreciate that you're being a loyal customer with them . Emilee Dutton , a letting negotiator in Birmingham branch helped me a lot through my tough time trying to find a property here . Moving & renting house is such a hassle and you need someone who can understand your circumstances . I can't thank her more . And I'm willing to stay with them even more . They don't stand with landlords against you . Which is the most important part in term of letting . Mohammad

Mohammad · 15 June 2015

★★★★★ 1/5

Google

Never again. Overcharged, incompetent, gave incorrect information. Promised partial refund of fees for the terrible service and it took almost 6 weeks to arrive. They can debit my account instantly, of course. Looking forward to ending my dealings with them. Updated 10/04/2015 Nothing improved with this company. It was nothing but incompetence, inefficiency and blatant lies. My landlord and landlady couldn't stand them so broke ties when the lease was up at the end of December. I am STILL waiting for my deposit to be refunded 4 months later. There is no situation where I could imagine myself using this company again. From either side.

Gráinne · 15 June 2015

★★★★★ 5/5

Google

I had an exceptional experience with Accord Lets! From the moment I contacted them, their professionalism and attention to detail stood out. The entire process was smooth and stress-free, thanks to their knowledgeable and friendly team. They went above and beyond to help me move into the perfect rental that met all my needs. Communication was always prompt, and they made sure I was well-informed every step of the way. I highly recommend Accord and Nadine to anyone looking for a reliable and top-notch rental service. I’ll definitely be returning for my future rental needs.

Dhruwangi · 25 August 2024

★★★★★ 5/5

Google

We've rented via Accord for two years and are so grateful to Sorsha and the team for making the departure process as smooth as possible (and returning our full deposit). Thanks so much for your support. Would recommend and use again.

Joni · 14 March 2024

★★★★★ 5/5

Google

Lauren Taylor was soo helpful.. appreciate her patience & urgency to help find a property that best suits me , looking forward to potentially becoming a tenant under accord lettings , if it means being able to have this high level off customer service ! Thanks again Lauren see u soon ;)

Cherrix · 13 June 2023

★★★★★ 5/5

Google

My viewing experience was amazing. Especially with Mia guiding us through. She was kind, patient and gave me positive vibes. We love it. Communication was on point, did not forget to contact back and always willing to help. Thank you Mia and the company for helping continuously

Jacob · 16 October 2023

★★★★★ 4/5

Google

We did viewing for Orion building. Had an amazing experience with Emma. Place is near to Grand Central and quite affordable.

Sundas · 15 January 2025

★★★★★ 5/5

Google

Simon was great and very informative. Had the patience to wait and explain everything thoroughly with a positive attitude throughout. Amazing guy!!!

Nathania · 18 December 2024

★★★★★ 5/5

Google

I had a great experience with Accord Lettings. Emma was very helpful, approachable, and helped me get a property. I would recommend the company.

Suraj · 18 November 2024

★★★★★ 1/5

Google

The absolute worst experience by agency I have encountered. Before signing they were constantly calling even though I told them I was working and not to call me at this time. After signing and having an issue with the window they completely ignored and delayed the whole problem leaving me a month with a broken window in the winter whilst it was snowing. The manager there is the worst absolute liar. Stay away for your own sake.

Nina · 25 August 2024

★★★★★ 5/5

Google

I had really nice viewing, very friendly and warm welcome and nice property. Made me feel like I’m in good hands, thanks Simon!

Damla · 25 November 2024

★★★★★ 4/5

Google

I met Jaya Hughes in Accord's office on Sunday. She was absolutely amazing on fixing me up to view flats for rent. She turned up punctually on appointment day. She showed us the property and answering difficult questions with patience. Delighted with her wits and wisdom. Thank you Jaya.

Ns · 13 June 2023

★★★★★ 5/5

Google

Thanks Nadine for helping us to rent our current home. She is friendly and helpful; provided us all information we needed and gave us a call every time after she sent us an email to ensure it was well-received. I recommended this agency and thanks again for Nadine's help!

E · 13 June 2023

★★★★★ 5/5

Google

We are happy with viewing with Accord lets and Emma is really friendly and helped us to know property very well Thanks

Siddhesh · 2 December 2024

★★★★★ 5/5

Google

Customer service was amazing, Simon was really helpful! Provided all the information needed and even helped me when I got lost trying to find the property 🙈 …

Funmi · 25 August 2024

★★★★★ 5/5

Google

I was given help by Nadine today and she was absolutely wonderful. She explained everything clearly and thoroughly and was overall great help, thank you Nadine!

Ellinor · 24 September 2024

★★★★★ 5/5

Google

Review by Rob Drewett: at the recent change over of a tenant as ever there were many issues to clear up with the previous occupier and the folk moving in. Kirsten Lewis and Sorsha Owen in the Accord office both did an excellent job in terms communicating efficiently and solving the issues proactively whilst keeping contractor costs under control. I would highly recommend them and the wider Accord team who I have dealt with.

Karen · 24 September 2024

★★★★★ 5/5

Google

Simon was very nice and insightful. It was lovely talking to him. Couldn’t have asked for someone better

Daniel · 16 January 2025

★★★★★ 5/5

Google

Cara was very amazing with our move in process, she made everything work perfectly with the landlord. Nadine also helped to check us in smoothly.

Saubira · 3 October 2024

★★★★★ 5/5

Google

excellent Simon was very professional at showing a flat around and very polite, went out off he way to help out many thanks

Paul · 1 November 2024