Accord Lets reviews

★★★★★ 5/5

Google

I had a viewing today with Carljaya Atkinson from Accord Lets Birmingham and it was a great experience. She was very friendly, professional, and helpful throughout the viewing. She explained everything clearly and made the process comfortable and easy. Thank you for your help

Abbas · 16 March 2026

★★★★★ 5/5

Google

I had a viewing with Mia recently, to show me round a flat in an area that catered to my needs excellently. She was thorough and thoughtful during my viewing, she carefully considered important factors of the property and gave a really valuable insight to the area and why the property was suited to me. There is no one better than Mia!

Paul · 16 October 2023

★★★★★ 5/5

Google

Mia was very friendly and knowledgeable about the property she was showing. She explained the process of renting the apartment well and answered all of my questions in full. She was efficient with follow up and quick in responding to my emails. I felt like I could trust her to act in my best interests when renting in an area I didn't know. Great service!

Eleanor · 13 June 2023

★★★★★ 5/5

Google

Really satisfied with the services CJ offered. The way she communicated to us was literally awesome. She sorted everything smoothly within one week of time. Always replied to my ph calls and emails so quick . Hats off to you CJ. Will be referring her to my family friends too.

Mahek · 8 January 2026

★★★★★ 5/5

Google

Fantastic experience. Great communication from all the agents, including Cara, Jaya, Mia, Lauren. Lauren was exceptionally helpful in ensuring my application goes through as quick as possible, on top of that she’s been great in communicating with myself regarding all the necessary paperwork, very polite overall and just a pleasure to talk to.Lauren made the overall process very easy

John · 16 October 2023

★★★★★ 1/5

Google

I recently got a studio at the Cube. It seems all they cared about was to get the deposit. From day 1 there is no hot water which I told them. It is now 2 and a half weeks and still nothing. Emailing the agent, emailing the building management and all I get is that someone is going to fix it. And when I tell them I have had enough with this situation they tell me I can not do anything as I have a 6 month contract. In other words I am trapped in a contract of a house without hot water. If it is not fixed soon, I will have to go legally. There is no other way. This is 2020 in a modern building and still trying to get a warm shower ffs.

George · 13 June 2021

★★★★★ 1/5

Google

Spoke to Jaya. She was quite rude because I advised her I couldn't move in til 1st september and I have now given a months notice. She said she is only looking for people to move in in August. I said that's not possible due to my notice period. And she had the cheek to say I should have handed my notice in sooner. Does she not realise there was a pandemic and people couldn't move. Very bad service!NegativeProfessionalism

Blayne · 13 June 2021

★★★★★ 5/5

Google

Have been using accord lets for almost 2 years now. Can’t recommend them enough. Nadine has been my main point of contact and she’s an absolute super star. She is always so professional and is always so willing to help with any queries I have. I am moving into a new apartment next week and everyone I’ve been in contact with has been great and have made it super easy and stress free. Thank you all so much.PositiveProfessionalism

Meghann · 13 June 2021

★★★★★ 5/5

Google

A massive thank you to Carla, Kim and Nadine I was able to secure my flat in a couple of weeks even thou I was stressing they helped me be at ease. The landlord is really friendly and easy to talk when I had a problem with my heating they got a electrician down by the end of the day.

Alisha · 13 June 2023

★★★★★ 5/5

Google

We have used Accord lets for a good number of years and still do, through that time Nadine has helped us secure good tenants and made the whole process easy for us. Amazing help from Nadine and the team working there.

Z · 26 July 2024

★★★★★ 1/5

Google

If it was possible to give no stars I would! Worst experience I’ve ever had with an agency. Haven’t had heating in the property since I moved in 3 months ago. Mould is growing in the property and a list of other issues haven’t even been acknowledged. Reported all of the issues on the fix Flo portal which doesn’t seem to get looked at, then again neither do emails which I send. I have been having to chase the agency on a daily basis for them to say they need to chase the landlord. Nothing gets fixed, complete lack of sympathy or urgency from accord - they don’t care! Can not wait to move out of this property the worst experience I have ever had renting.

Niamh · 13 June 2020

★★★★★ 5/5

Google

I am a làndlord and Accord have been looking after my property for around 7 years. It has never been left vacant even though I had numerous amount of good professional tenants and my property was left in very clean condition. Accord Lets were excellent in sorting any problems and left me stress free with no issues. I would recommend any potential landlords to use this company. Thank you Nadine and the rest of the team. Your attention to detail is on a next level.

Jahmi · 13 June 2020

★★★★★ 5/5

Google

Accords is the best letting agent, Simon was very patient in explaining things and very respectful, he took me over the process of how the Lettings works, also helped me get the beautiful flat I wanted.

Monika · 24 September 2024

★★★★★ 2/5

Google

I had a very poor experience with the Agency. During Contract renewal I had tried to reach out to the renewal team multiple times but they were always unreachable & never called back. There was lack of proper communication during the contract termination. Overall very unsattisfactory tenant experience!

Shri · 13 February 2024

★★★★★ 5/5

Google

Many thanks for the professional service I had from agents at Accord lettings from Simon, Kim and Nadine who all provided an excellent service. 😊 thanks Jahangeer …

Jay · 15 January 2025

★★★★★ 1/5

Google

House is a mess and every attempt to contact the company has been a waste. The house only came with 3 working lights and had to wait over a month to have any working lights in the kitchen. This is not acceptable and it is so hard to contact the company as all calls and emails go ignored.

Rhys · 13 June 2023

★★★★★ 5/5

Google

Great to experience with Accord, most importantly special mention to Mia who was absolutely amazing to myself! Took the time to listen to my needs and went above and beyond! Mia is a great asset to the Accord team!

Gladiola · 26 July 2024

★★★★★ 5/5

Google

Accord Lettings is definitely one of the best lettings agencies in Birmingham I've had the pleasure of dealing with. Very professional , kind and thoughtful agents, especially Mr. Simon Alteen.

Hussam · 11 December 2024

★★★★★ 5/5

Google

Ive been with Accord Lettings for 10+ years and they have really taken care of my flat and the tenants who rent it. Really recommend them. A shout out to Corey who has been a star recently organising a few issues with the place; he was quick and got the problem resolved with haste! Thanks Corey :)

Marc · 13 June 2023

★★★★★ 5/5

Google

My experience with Accord Letting has been amazing! Special thanks to Mia who went above and beyond to find us a place that matched our requirements. Her communication and customer obsession is top tier, we were always kept in the loop which I appreciate , I couldn’t recommend Accord Lettings more!

Samantha · 15 November 2023

★★★★★ 5/5

Google

While viewing the studio flat at Sherbourne Street CJ was exceptionally kind and patient, taking the time to thoroughly explain everything to me. I am grateful for her assistance. Thank you, CJ!👍🏻👍🏻 …

Perryne · 19 March 2026

★★★★★ 5/5

Google

Mia Harris was showed me the flat I was interested in and she was very friendly and helpful. Update: I'm now a tenant, and the whole team is very friendly. Catherine Cutts has been particularly helpful with any repairs and issues I've reported.

Yerkezhan · 13 April 2024

★★★★★ 5/5

Google

A Dream Flat in Metropolitan House Viewing this flat was a fantastic experience. From its central location to the modern interior, everything was top-notch. Security and amenities are exceptional, making it a stress-free living space. Special shoutout to Sophie Jones, whose professionalism and attentiveness made the experience truly memorable. A must-see!

Eniola · 16 September 2023

★★★★★ 1/5

Google

Terrible letting agent and the worst experience in moving I've had in over 18 years of renting. They let us move into a dirty flat with none of the repairs we pointed out at the viewing actioned even though email chains before moving in had promised this was all being worked on and done. Awful communication between their own agents - we dealt with 3 different people, and have not heard anything back from them about the complaint we made after moving in. They haven't communicated anything with theproperty management company who are apparently separate to them, and they didn't know anything about the building when we went for the viewing. Our moving in was delayed while a cleaner came round, who then had to return the next day with a carpet cleaner, so we couldn't move furniture in and I had to extend our van rental for an extra day at cost to me, not a word from them about anything yet. Make sure you keep any communications when dealing with them!

Nathan · 24 September 2024