Every review we hold for the Birmingham City Centre office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you Karan and Stacey for all your help. You both keep me updated actively throughout. You both are an asset to LV property. People like you keep me coming back to LV property. Thank you again. JNK
J · 21 June 2023
Agent replied · 20 June 2024
Dear Jaber,
Thank you for the kind feedback on Stacey & Karan, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
★★★★★ 1/5
Google!!! Avoid at all cost !!! 152 Great Charles Street Queensway is the worst ever renting experience. The landlord is trying to inspect the property everyday and some neighbours will give you Exceptional experience.
Jane · 8 April 2025
★★★★★ 5/5
TrustpilotAmazing Experience !!
I had seen Sana had been doing some viewings and I thought I would approach her as I’m actively looking for an apartment to rent , she was very professional and attentive to detail in her explanations , very easy to speak and get along with, I took her number down and will definitely will be in contact again!!
Laiba · 7 December 2024
Agent replied · 29 December 2024
Thank you for your review. This glowing review will be passed onto Sana.
★★★★★ 1/5
GoogleAvoid at all cost.
Mr Singh convinced me that my flat would not sell for more than a certain price (despite having another two quotes saying otherwise) and it ended up being sold for an extra £5.000, which the agent pocketed as part of their “performance fee”. People need to be fully aware of this before signing their contract, as the response I got when I asked about this clause was very misleading.
Despite what they claim, LV Property is definitely not the best agent in the West Midlands. Never in my life have I been spoken to in a ruder and more patronising tone than I was by Mr Singh who even told me the issues I had been having due to LV Property were “not his problem”.
They praise themselves on always showing mutual respect but calling a solicitor a “moron”, whether or not it is the case, is certainly not professional.NegativeQuality, Professionalism, Value
Miss · 21 June 2022
★★★★★ 5/5
GoogleLV Property were amazing. The sale of our mixed use building was quite complex, and Jas understood our needs completely, including the VAT issues. Not only was a buyer quickly introduced, but the follow through was excellent. Sophie was fantastic, always on top of everything and chasing up relevant parties where necessary. I would recommend Jas and his team without hesitation.
Trevor · 22 June 2019
Agent replied · 20 June 2024
Dear Trevor,
We appreciate the kind words, getting from marketing to completion is a journey which our whole team gets involved in. We aim to get results that exceed our clients expectations every time.
Thank you for allowing us to be part of your journey.
Claire (Customer Care Team)
★★★★★ 5/5
GoogleI had a viewing booked with Rhianna. Although the property wasn't right for me, she went out of her way to try and find the best property for me and was super helpful throughout the entire process. She was patient, fast responding and answered all my questions I had. I can't thank her enough! Definitely one of the best experiences I've had with an agent (compared to other agencies)
Aqsa · 25 June 2024
Agent replied · 24 October 2024
Dear Aqsa, thank you for the feedback and 5 star rating. We really do appreciate you taking your time to write this and look forward to seeing you again soon.
Wishing you all the best in the future.
Customer Care Team
★★★★★ 5/5
Googleone of the best estate agencies out there, huge thanks to the team especially Stacey who went above and beyond during my tenancy! will definitely be a returning tenant when the time is right :)
Mae · 25 August 2023
Agent replied · 24 August 2024
Dear Mae,
Thank you for the kind feedback on Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
★★★★★ 5/5
TrustpilotExcellent from start to finish of property sale.
Dealt with Josh who from the start of the sale right through to the end was brilliant. Extremely helpful and always easy to contact. On the rare occasions he was unavailable the other office staff were more than happy to help and also very helpful. Would not hesitate to use them again and would highly recommend them to anyone looking to sell a property.
Lisa · 19 July 2016
Agent replied · 28 October 2024
Lisa, thank you for your review and the chocolates! You was a pleasure to work with, kindest regards.
★★★★★ 5/5
GoogleWe are very pleased with our experience so far. Jesse has been more than helpful and very responsive and we already feel in safe hands. After some unfortunate interactions with other letting agents in the area we are glad we found LV and Jesse who clearly know the market place very well.PositiveResponsiveness, Quality, Professionalism
Rosie · 21 June 2021
Agent replied · 20 June 2024
Dear Rosie,
Thank you so much for the review, our property consultants always aim to deliver on the best service.
Paul (customer care team)
★★★★★ 4/5
GoogleSanah is an awesome Agent. She came for the inspection and she was so welcoming, lively, and so cheerful. she gave a good listening ears and she was able to attend to all the questions and Queries which was having, she was also punctual. it was a great experience so far...
KAMAKSHI · 25 July 2024
★★★★★ 5/5
GoogleReally good experience with Stacey at LV and rest of the staff. Everyone was very professional and kind. Would definitely recommend LV if you are planning rent an apartment
Katarzyna · 8 November 2025
Agent replied · 26 December 2025
Thank you for your review and more importantly your refreshing words about Stacey, and the rest of the team - At LV we really are always professional but also try to give the personal approach too and I am glad you noticed this.
★★★★★ 4/5
GoogleMy experience with LV PROPERTY was a good one. They are very detailed in everything. What I loved most was the fact that they answer questions and queries quickly. Farleigh and Chantelle was very helpful with everything.
I would recommend everyone to join with LV PROPERTY for all their real estate plans. Thank you LV PROPERTY it was a pleasure
Rose · 22 June 2019
Agent replied · 20 June 2024
Thank you Rosemarie, we understand that you have given a 4 star review and we missed the extra star because your oven was not plugged in. This has been booked in with one of our contractors.
Claire (Customer Care Team)
★★★★★ 5/5
GoogleI spoke with jackson and he talked me through lettings process and understood my current circumstances without any judgements , Great people to go to for property needs . 10/10
Sana · 22 October 2025
Agent replied · 12 November 2025
Really refreshing to read - Thank you
★★★★★ 5/5
TrustpilotThoroughly impressed
I recently had the pleasure of selling my property in Birmingham through LV Property, and I must say, their exceptional customer service and performance-based sales approach left me thoroughly impressed.First and foremost, I was delighted to receive an offer for my property that was above the market price. Having conducted four valuations prior to choosing an agent, LV Property's valuation was not only competitive but also proved to be the most accurate. This immediately set them apart from the competition.What truly stood out for me was LV Property's innovative sales contract based on performance. This meant that LV would earn an additional amount if they exceeded their initial valuation, which I was more than willing to pay. To my amazement, they not only met but exceeded their commitment, as my property was sold within just 10 weeks, and I received more than what I had initially expected. This level of dedication to achieving results is truly commendable.One aspect that eased my mind throughout the process was LV Property's commitment fee agreement. This agreement significantly reduced the risk of any potential sale fall-throughs, and I was particularly impressed by this proactive approach to ensuring a smooth transaction. It's evident that they take their commitment to clients seriously.I must also highlight the exceptional work of their team members, Ajay, Jas, and Andrew. They went above and beyond to secure the best offer price for my property, and they ensured that the entire process was completed within the promised time frames. Their dedication and professionalism were truly remarkable.LV Property has a unique way of doing things, and having worked with many agents over the years, I can confidently say that this company is light years ahead when it comes to delivering on results. Their commitment to their clients, innovative approach, and exceptional customer service have made my property selling experience with them outstanding. I would highly recommend LV Property to anyone looking to sell their property with confidence and get the results they deserve. Thank you, LV Property, for an exceptional service.
Mathew · 29 September 2023
Agent replied · 28 October 2024
Dear Mathew,Thank you for the kind feedback on Ajay, Andrew & Jas, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,
★★★★★ 5/5
GoogleRecently bought a flat for which the seller used LV property. There were a number of difficulties and set backs in this purchase, however the contact from the estate agent remained consistent and good support was offered throughout which helped successfully navigate through this sale.PositiveResponsiveness, Professionalism
Ben · 21 June 2022
Agent replied · 20 June 2024
Hi Ben,
We really appreciate you taking the time out to give us some feedback and are super happy to hear of your experience with us, all the best with your new home!
All The Best,
LV Property
★★★★★ 5/5
GoogleThank you LV for all your help selling my property in the Jewellery Quarter! Particular thanks to Sophie & Rav for chasing both parties as needed and ensuring the sale completed. For being so helpful and understanding throughout the process. And of course Jas for always being available for advice and guidance. Happy New year to the team !!
Sarah · 22 June 2019
Agent replied · 20 June 2024
Thank you for the 5 star review Sarah, receiving such positive feedback from our seller’s is always good to hear. We hope everything is going well and if we can help any further please do not hesitate to get in touch.
Best wishes,
Kate (Customer Care Team)
★★★★★ 5/5
TrustpilotGreat experience
A company that makes you feel like more than just an application, The support Stacey has provided through the whole time I’ve been with lv is honestly outstanding, she’s a busy lady yet she alway made time for me, I was panicking and what feels like harassing her haha but she kept her promise and found me EXACTLY what I was looking for! It’s such a stressful time to be having to look for places to live with the market being so busy and prices being so high, but as always stace went above and beyond to make sure I was looked after, my budget was met, the location is perfect, my fears put to sleep and a perfect property I can now call home! Thankyou so much lv!
Lindsey · 26 September 2023
Agent replied · 28 October 2024
Dear Lindsey,We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide Stacey with such positive feedback.Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.We wish you all the best in the future.Kind regards,Customer relations team,
★★★★★ 5/5
TrustpilotLV is not just a company, they are like family.
LV property with specific reference to Stacey, incorporate personal needs. I got a lovely apartment in the city center with the company when I was pregnant for easy access. Now the baby is about a year and I needed a new place to raise him. Still with the company I have recently got a lovely home. I didn’t have to search on their website, I only told them what I was looking for and I got more than I was expecting. I can say this from experience LV is a family, they are only a call away. I remember when I was struggling with my door and I got help over FaceTime. I highly recommend LV to everyone looking for a property, they are not only about getting you a home, they make sure you enjoy the stay.
Lyn · 25 September 2023
Agent replied · 28 October 2024
Dear Lyn,We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide Stacey with such positive feedback.Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.We wish you all the best in the future.Kind regards,Customer relations team,
★★★★★ 1/5
Googletalking from experience… they lie about not being in office to avoid phone calls from people and edit their pictures of houses. also feel very very used as i worked 10 hours there as a ‘trial’ without getting payed anything at all to then hear that i am unsuccessful due to lack of confidence on the phone… i did everything i got told to do.
reply to their reply- you know exactly who i am and that i am not a fake account which is why you got chloe from the learning curve group to call me saying leaving bad reviews will look bad on the company.
Xhxlxjx · 24 September 2023
Agent replied · 20 June 2024
Dear Xhxlxjx,
Thank you for your review, we take all feedback very seriously and whilst we appreciate honest feedback we have reported your account as a fake account to google.
Thank you,
Customer Care Team
★★★★★ 5/5
GoogleI am very pleased to give LV Property a 5-star review. Joshua and Stacey provided exceptional professional service when I rented a house through them. They were incredibly helpful throughout the process, ensuring that all my queries were promptly addressed and guiding me smoothly through the rental procedure. Their attention to detail, clear communication, and dedication to ensuring a seamless experience truly impressed me. I highly recommend LV Property for their excellent service and would gladly work with them again in the future.
Mohamed · 24 September 2023
Agent replied · 20 June 2024
Dear Mohamed,
Thank you for the kind feedback on Joshua & Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
★★★★★ 5/5
TrustpilotI had an outstanding experience with…
I had an outstanding experience with this lettings agency in Birmingham, and I couldn't be happier with their services. Stacey and Joshua, in particular, deserve a special mention for their exceptional dedication and professionalism.From the very beginning, they made the process seamless and stress-free. Stacey's attention to detail and in-depth knowledge of the local market ensured that my property was let quickly to reliable tenants. She was always responsive and kept me updated throughout the entire process.Joshua's management of my property has been top-notch. He's been proactive in addressing any issues that have arisen, and his communication has been excellent. I've had complete peace of mind knowing that my property is in capable hands.Overall, I highly recommend this agency, and I'm grateful to Stacey and Joshua for their outstanding service. They've truly gone above and beyond to make this a five-star experience.
Pavel · 19 September 2023
Agent replied · 28 October 2024
Dear Pavel,Thank you for the kind feedback on Stacey and Joshua, we appreciate you taking the time to leave us this 5-star review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Best wishes,Customer Care Team
★★★★★ 5/5
TrustpilotLv Property have given excellent service throughout the sale.
Josh Whateley has been our contact throughout.He has recommended others who have also been excellent contacts, including a solicitor to handle the sale, a furniture removal person and a surveyor.The whole process has been smooth and trouble free, with good prices and professional, personal service. We would definitely use LV Property again and they would be our first recommendation to anyone else.
Ruth · 26 February 2016
Agent replied · 28 October 2024
Hi Ruth, Thank you for your high recommendation of us, we are happy to hear the process went as smoothly as we had worked toward.
★★★★★ 5/5
Googleone of the best estate agencies out there, huge thanks to the team especially Stacey who went above and beyond during my tenancy! will definitely be a returning tenant when the time is right :)
Mae · 21 June 2023
Agent replied · 20 June 2024
Dear Mae,
Thank you for the kind feedback on Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
★★★★★ 5/5
GoogleHarry was very professional during our viewing and made us feel like we had as much time as we wanted to really get a feel for the property. I really liked his customer conduct. Would be happy to use LV in the future!PositiveResponsiveness, Quality, Professionalism
Lucy · 21 June 2022
Agent replied · 20 June 2024
Dear Lucy,
Thank you so much for this feedback and 5 star review, we really do appreciate you taking your time to write this.
Wishing you all the best and Merry Christmas!
Jen (Customer
Care Team)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.