Every review we hold for the Birmingham City Centre office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI couldn't have asked for a better experience when buying my property in Jewellery Quarter. Ajay and Andrew kept me informed every step of the way and nothing was ever too much trouble. Thank you both for making it such a great experience for me.
Jessica · 21 June 2023
Agent replied · 20 June 2024
Dear Jess,
We are thrilled to hear that you were so happy with our service provided. Our team aim to provide a 5 Star service, so we are extremely happy to see that reflected so kindly in your review.
We wish you all the best in your future endeavours.
Best wishes
★★★★★ 5/5
Trustpilot1st Class Service! 10/10
We've recently moved our property from another agent to be managed by LV, and the service we've received from Ellen and the team has been first class. From the very first meeting, they have been extremely helpful, knowledgable and professional. We've really appreciated their proactive approach to solving issues and communication, which is particularly important to us as we're based overseas. We're very glad we moved to LV property. Thank you!
Jeniffer · 23 August 2016
Agent replied · 28 October 2024
Thank you Jeniffer, this is great to hear and music to our ears. We have being very happy working with yourselves, even with the challenges faced with you being based over-seas!
★★★★★ 5/5
TrustpilotPleasure working with Rihanna
Rihanna has been a pleasure to work with.Moving my case forward slowly, but cautiously, ensuring all the relevant issues have been ticked off, and keeping me updated all the time.An absolute gem to work with.Has charisma, charm, and is such a likeable person to deal with.Would have difficulty leaving LV when Rihanna is around.Thank you Rihanna for being Rihanna.😀
MOHAMMED · 4 July 2024
★★★★★ 5/5
GoogleLV property were by far the best agent I had dealt with during my house search and purchase. They were absolutely great at arranging viewings and dealing with any enquiries. Rav was especially helpful in securing me the property, which I was very grafetful for. As a first time buyer they really made me feel at ease. I would recommend them to anyone whose looking to purchase in Birmingham.
Indy · 22 June 2018
Agent replied · 20 June 2024
Thank you Indy.
★★★★★ 5/5
TrustpilotExtremely professional Team - highly impressed
LV Property estate agents helped me buy an investment property. I was very impressed right from the beginning till the end of the sale process. The team of LV are highly motivated and highly professional. They helped me with all the questions i had through out the process. Specially I dealt with Shaun and Joshua. Highly recommend them if you are looking to buy or rent property in the midlands.
Anjali · 24 January 2017
Agent replied · 28 October 2024
Thank you Anjali, glad to hear you are so happy with the service.
★★★★★ 5/5
TrustpilotA perfect experience with Sana
From the day i called till the day i received my keys i would give my experience 5 star.Shout out to Sana for helping me through the whole process and thanks a lot. Also thanks for the other members of lv for answering my question and be helpful.
Ahmed · 16 December 2024
★★★★★ 5/5
GoogleHarry was phenomenal in showing me many different properties! He was very professional throughout the process. Harry would always listen and inform me on the properties details which impressed me. I am glad to finally settle down in a property knowing it has all my needs and wants. Absolutely loved working with Him.
Randell · 21 June 2022
Agent replied · 20 June 2024
Dear Randell,
We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time to provide us with such positive feedback.
Kind Regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotSana was fantastic all through the…
Sana was fantastic all through the process, literally trusted her and she delivered extremely well. She held our hands throughout the process and now I just came to pick up the keys, I am very impressed with her service and also LV property as a company
Urans · 20 December 2024
★★★★★ 5/5
GoogleJemma is an excellent member of staff and a credit to the business. She was early to an inspection and was friendly and helpful with any queries I had :)
Maddie · 22 March 2024
Agent replied · 20 June 2024
Dear Maddie,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide Gemma with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
We wish you all the best in the future.
Kind regards,
Customer Relations Team
★★★★★ 1/5
TrustpilotVery disappointing
Very disappointing. No support or responsibility for landlords whatsoever. Please do not use them as your letting agents. Lost a lot of personal documents even though they are “stored in internal database” and wrecked the house.
Sincostan · 11 October 2025
Agent replied · 24 December 2025
Thank you for your review - This is really disappointing to read as LV Property pride themselves on customer service and communications. My name is Corrine and I am the Branch Manager at LV Property and I would like the opportunity to discuss this with you further, please could you call me in the office on 0121 285 7575.
★★★★★ 1/5
GoogleI emailed to organise a viewing and got no response. A few weeks later I found another apartment with these guys, managed to arrange a viewing, both me and my wife took half a day off and then they rang 30 minutes before to cancel because of a 'double booking' and now have no appointments till the new year. Absolutely disgusting and unprofessional. Will definitely be going out my way to let everyone know what a shoddy company this is
Zedy · 22 January 2024
Agent replied · 24 October 2024
Dear Zedy,
We really appreciate the feedback and I'm sorry to hear that you didn't get the best experience from our agency, can I ask you reach out to our senior office manager hamad@lvproperty.co.uk so that we can look into this for in more detail, I cannot see your details on CRM system as you may have booked under a different name.
Thank you,
★★★★★ 1/5
GoogleAVOID THIS COMPANY AT ALL COSTS.
Attended a viewing for a property with these guys almost a month ago and left a holding deposit (which they collect from everyone who's interested in the property). Received a call the next day to inform me that my application had been rejected and that they would return my deposit in the next couple of days. It's been four weeks now and they haven't bothered doing it yet. Perhaps they're hoping I forget about it and they can get there hands on some free cash.
Hassan · 22 January 2024
Agent replied · 20 June 2024
Dear Hassan,
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns, but we want to clarify a few points regarding your experience.
Upon investigating the matter, we discovered that our team made several attempts to reach you in order to facilitate the refund. Unfortunately, it appears that our efforts were unsuccessful, and we did not receive a response from your end.
Despite the communication challenges, we want to assure you that we have taken proactive steps to address this issue promptly. I am pleased to confirm that the refund has been successfully processed and credited back to your account.
I would also like to emphasise that we take the vetting process very seriously, as ensuring the well-being and satisfaction of both our landlords and tenants is our top priority. In this instance, after a thorough examination of the referencing information, we encountered some discrepancies that regrettably led to the decision not to proceed with your tenancy.
I sincerely apologise for any inconvenience or disappointment this may have caused you. It is essential for us to maintain the highest standards in our referencing procedures to uphold the integrity of our properties and ensure a positive experience for all parties involved.
Please understand that our commitment is to protect the interests of landlords, properties, and tenants alike. While we regret that your application was denied on this occasion, we appreciate your understanding of our responsibility to maintain a secure and trustworthy environment for everyone.
If you have any further questions or concerns, please feel free to reach out. We value your interest in our properties and wish you success in finding a suitable home.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotI would highly recommend
Joshua was super helpful from the start, his willingness to solve issues in a timely manner and fantastic communication skills has made my experience very easy. He was highly professional and very friendly. I would highly recommend.
Emma · 26 September 2023
Agent replied · 28 October 2024
Dear Emma,Thank you for the kind feedback on Joshua, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,Customer relations team,
★★★★★ 5/5
GoogleI had a maintenance check today with Sana from LV Property, and she was phenomenal. She asked insightful questions and made the experience feel very personable. Sana ensured that any issues or inquiries I had would be addressed promptly. She took a range of photos of the issues and provided excellent feedback on how we have maintained our home. She’s truly a great addition to the team at LV Property.
Rakim · 25 July 2024
Agent replied · 24 October 2024
Dear Rakim, thank you for the feedback and 5 star rating. We really do appreciate you taking your time to write this and look forward to seeing you again.
Customer Care Team
★★★★★ 1/5
TrustpilotDeceitful company
Ridiculous company that is extremely dishonest and deceitful. I attended an open viewing for a property with this estate agent and paid a holding deposit to take the property off the market (they take this off everyone who registers an interest). Perhaps to generate as much money as possible. They then called me and informed that my application hadn't been successful and they would return the deposit back to me. THEY DIDN'T. After three weeks I began to chase them for the deposit and eventually left a bad review on Google. Less than 30 minutes later I received a call from them asking me if I was still interested in the property and I said yes. They then asked if I would remove the negative review which I did. They sent me referencing checks for the property which I completed and passed I received a call from Joshua who asked me to sign the tenancy agreement and that I could collect the keys next week. Later on I attempted to go through the tenancy contract and find that it has been voided. The worst thing was that I had declined other good properties under the assumption that I was successful for this one. I had to chase them in order to find out why the contract was voided and the reasons didn't really seem to stack up.If you have had bad experiences with this company as I am sure many people have had please right reviews about them. They are certainly not as professional as they make out to be.
Hassan · 8 January 2024
Agent replied · 28 October 2024
Dear Hassan,Thank you for taking the time to share your feedback. We're sorry to hear about your concerns, but we want to clarify a few points regarding your experience.Upon investigating the matter, we discovered that our team made several attempts to reach you in order to facilitate the refund. Unfortunately, it appears that our efforts were unsuccessful, and we did not receive a response from your end.Despite the communication challenges, we want to assure you that we have taken proactive steps to address this issue promptly. I am pleased to confirm that the refund has been successfully processed and credited back to your account.I would also like to emphasise that we take the vetting process very seriously, as ensuring the well-being and satisfaction of both our landlords and tenants is our top priority. In this instance, after a thorough examination of the referencing information, we encountered some discrepancies that regrettably led to the decision not to proceed with your tenancy.I sincerely apologise for any inconvenience or disappointment this may have caused you. It is essential for us to maintain the highest standards in our referencing procedures to uphold the integrity of our properties and ensure a positive experience for all parties involved.Please understand that our commitment is to protect the interests of landlords, properties, and tenants alike. While we regret that your application was denied on this occasion, we appreciate your understanding of our responsibility to maintain a secure and trustworthy environment for everyone.If you have any further questions or concerns, please feel free to reach out. We value your interest in our properties and wish you success in finding a suitable home.Kind regards,Customer Relations Team
★★★★★ 5/5
GoogleStacey Wallace was an absolutely pleasure to deal with she went above & beyond to help me find the right place within a short place of time. I haven’t dealt with someone who was willing to help me that much in a long time, she couldn’t of done more xxPositiveQuality
Lindsey · 21 June 2022
Agent replied · 20 June 2024
Dear Lindsey,
Thank you so much for the review, we are grateful for the feedback and wish you all the best in your new home.
Kind regards,
Jen (Customer Care Team)
★★★★★ 5/5
TrustpilotFirst class agent
We recently used LV to rent out our property. I was so impressed by the whole process, it is very extemely smooth & efficient. I would like to say a special thanks you to Josh, Ellie and Shaun as they are very professional & pro active. They kept me updated every step of the way. We would recommend to anyone and will definitely use them again.
Elaine · 3 July 2016
Agent replied · 28 October 2024
Thank you Elaine for your great review, we are happy the while team could help out to make the process as smooth and efficient as necassery.
★★★★★ 5/5
GoogleReceived great service from LV property over the past couple of weeks. Especially from Jesse, who has been very friendly and professional in dealing with us. She has even kept in contact over text message outside of her office hours, going above and beyond to help us! Excellent level of service!! Thanks Jesse!PositiveResponsiveness, Quality, Professionalism, Value
Emily · 21 June 2021
Agent replied · 20 June 2024
Dear Emily,
Thank you for the review, we really do appreciate this feedback.
Paul (Customer Care Team)
★★★★★ 5/5
GoogleKaran was extremely helpful when assisting me throughout the process of my move in. Kept me updated constantly and made my move in a walk in the park. Thank you LV Property, I will definitely recommend you to others.
Nins · 21 June 2023
Agent replied · 20 June 2024
Dear Nins,
Thank you so much for taking the time to write us a 5-star review and for the kind feedback on Karan, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
Customer relations team,
★★★★★ 5/5
GoogleGreat service and professionalism shown by Jaspal, Harry and especially Andrew, who kept me informed every step of the sales process. I wouldn't hesitate to use them again or recommend them to friends and family. Five stars thoroughly deserved!
Wai · 21 June 2023
Agent replied · 20 June 2024
Dear Wai Lang,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide us with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
We wish you all the best in the future.
Kind regards,
Customer relations team,
★★★★★ 1/5
GoogleBeware landlords, left my property empty for 3 months collecting holding deposits every day and telling me they were not.
Wouldn't return keys my keys, tried to keep my property under the multiple properties clause? Started taking money from rent without permission. Google Bobby Singh love your postcode (his brother runs LV ) thank me later avoid at all costs. Open rent for me now, works well.
Andrew · 21 August 2024
Agent replied · 24 October 2024
Dear Andrew, We appreciate all feedback and always endeavour to give the best possible service, we have looked into this case closely and I can see that you had rejected the tenants put forward on 3 occasions, all three of these professionals worked in the city and had passed all the reference checks via our 3rd party reference agency which had carried full credit check via open banking and HMRC records only to be rejected on the last minute. We know it can be a worrying for landlords when choosing the right tenant but please note our referencing criteria is set by Goodlord which is one of the market leaders in the industry and that we will never compromise on the quality of tenant we supply our landlords, our average time to let a property is currently 7 days.
Ryan
Customer Care Team
★★★★★ 2/5
TrustpilotUnprofessional Service
I've given 2 stars as an overall reflection of the poor service. The appalling debacle over the new accounts system whereby I received no rent payment; unless i had noticed this on my bank statement no-one from your company would have addressed this with me at all. I dealt with Ellen who sorted this out. But nonetheless a very shoddy service. You need to improve.
Nicky · 19 September 2016
Agent replied · 28 October 2024
Hi Nicky, First of all, good to hear this was all sorted out for you ASAP.In regards to the accounts, this is an area that we have had issues with, however, as you have mentioned, we now have a new accounts system in place which will ensure that all requests and needs will be met.It is a disappointing to hear you have given us a 2 star review, when your property has being let with very high standard tenants with a great rental price being achieved.
★★★★★ 5/5
GoogleI have just purchased a property with the help of LV Property. They have been amaIng throughout the process. Despite having a difficult mortgage application they were always very patient and professional. They have been nothing but helpful and supportive. Thank you! I would definitely recommend. Sophie and Aimee were fab estate agents.PositiveProfessionalism
Antonio · 25 October 2021
Agent replied · 20 June 2024
Hi Antonio,
Thank you for the review, wishing you all the best in your new home!
Best,
The Sales Team
★★★★★ 5/5
GoogleI am a first time renter in my early twenties who recently moved to Birmingham and they, especially the letting agent Stacey, made me feel so comfortable and helped me answer all my questions. They helped me find a place that ticked all my requirements and tailored to the the things I needed. She went out of her way to help me all the time and answered all my little questions and made sure I was comfortable and understood everything which I am so appreciative for. She was so sweet and gentle.I am so grateful and had wonderful experience and will forever recommend them!!!
Mikun · 4 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
