lvproperty Birmingham City Centre reviews

★★★★★ 5/5

Google

Straight from our first point of contact with LV Stacey & aarvid have been very professional and easy to work with. Any issues that were raised were rectified in a very timely manner and we are very pleased with the service provided. They have made the process very simple and hassle free and we wont be turning elsewhere for property management. We look forward to a long working relationship with LV.

Tristan · 21 June 2023

★★★★★ 5/5

Google

Stacey was excellent, easy to contact and very informative. Professional when showing the property and all subsequent communications. Very happy she was able to help me find the perfect apartment in Birmingham.PositiveResponsiveness, Professionalism

Catherine · 21 June 2022

★★★★★ 5/5

Google

Recently purchased a property marketed by LV Property. Customer service from LV throughout the whole process - from initial viewing to completion - has been first class. Big thanks to Sophie - and Jas - for their attention to detail, quick responses and assistance. Highly recommended.

Gary · 22 June 2019

★★★★★ 5/5

Trustpilot

It’s all about trust

Everyone know that buying or selling a house is a very stressful time. The sales team at John Hiltons are exemplary. They guided me through the process and dealt with any issues that arose quickly. I honestly don't think that I would use another agent to buy or sell as it is so hard to find an agent you can trust. What shines through the most it the wealth of experience of the sales team. They have been doing it a long time and it shows. Can't recommend them highly enough. Marius has been there for years and knows the market so well. You know you can trust them. Thank you, Bertie

Bertie · 14 January 2018

★★★★★ 2/5

Trustpilot

Tried to sell my property using LV

Tried to sell my property using LV. They came quickly to value and take photographs. Very confident of a quick sale. In week 1 I had 2 viewings with positive feedback. I had to ask for feedback. After that the property was up for sale with no interest- maybe it’s the market. What I can’t forgive is the complete lack of contact for 3 months!! I mean no contact at all. I eventually rang them and they were clueless that they had my property up for sale!! To tub salt in the wound, I took the property off the market with them, collected my key and a week later I received an email saying they had some suggestions to improve the chance of selling - reduce the price! Unfortunately I can’t recommend.

Unsatisfied · 2 October 2024

★★★★★ 5/5

Google

Had a very helpful phone call with Jackson in regards to finding suitable available properties and organising viewings.

Amber · 7 October 2025

★★★★★ 5/5

Google

Had a great experience starting a tenancy with them. This is my first ever tenancy and the team at LV Property have made it a really smooth process and have been on hand to answer all my questions. Gemma’s been lovely helping me arrange my move and accommodate my working hours :))

Nidhi · 27 July 2024

★★★★★ 5/5

Google

Pleasant and friendly staff. I was taken care of from the moment I reserved my property to the move In day. Super efficient lettings team, especially Farleigh and Sophie who helped make the move easy. Ladies you are a credit to the company!

Harry · 21 June 2020

★★★★★ 5/5

Trustpilot

Excellent service for expat landlords

We have been a customer of LV for over two years now. They assisted us in locating a suitable investment property in the Jewellery Quarter of Birmingham, helped us with the physical aspects of the process (collecting the keys & performing the walk-through etc.) and found us a tenant almost immediately upon completion of our purchase. They have always been very prompt in responding to our enquiries & remitting the rent, even providing guidance on payment of income tax to the UK gov. They have also proven to be most proactive in ensuring our property is always occupied, with almost no periods when it has been vacant. Lee is a great addition to the team at LV by the way. As expat landlords we feel confident that management of our property is in good hands with LV.

Simon · 4 August 2017

★★★★★ 5/5

Google

Just been moving out of a rental house I rented from LV, Harry & Ellen were very helpful with any questions I needed asking, always friendly and always there to find out any information I needed, they have helped take out some of the stress from moving.

Dave · 22 June 2018

★★★★★ 2/5

Google

No condolences or concern for our enquiry about the deposit scheme (watch out) and simply dismissed it by saying without care that "you don't have to go forward with the application". It was clear that in this circumstance we were being leveraged with an illogical option of taking the membership deposit where we won't see any of our deposit back if we were to leave. Stacey Wallace stressed on the fact that there are other people interested and implied that she couldnt care less if we are to take it or not. She also conveniently never mentioned the deposit scheme when I was at the viewing, allowing me and my partner to get excited about this, and then only be manipulated by pressure tactics and ultimately dissapointed.

James · 21 June 2022

★★★★★ 5/5

Google

I highly recommend LV through whom I recently sold my Property. Despite a number of hiccups (none at all being LVs fault) they went over and beyond to help with any of my queries and took a lot of the work off my plate, even in dealing with solicitors etc. Aimee Kidner in particular is an absolute superstar and goes above and beyond for all of her clients in a friendly, professional and incredibly efficient manner. LV are incredibly well connected and marketed and sold my flat in a way other estate agents just could not do. Would not hesitate to re-use them.

Aadhithya · 21 June 2022

★★★★★ 5/5

Google

Great service . Jemma was so kind and helpful .

Alba · 22 March 2024

★★★★★ 5/5

Google

We recently completed a purchase buying from Ajay at LV Property. He was very responsive with updates and helping to chase solicitors throughout the process. I liked that the company asked us to pay a 1% commitment fee up front (that comes off the final purchase price) because it made me feel confident the sale wouldn't fall through; more agents should do this in my opinion.

Chris · 24 September 2023

★★★★★ 5/5

Google

Riegan has been perfect in helping me and my girlfriend secure our first choice of apartment. She was always very responsive and pushing for updates that were out of her control to keep us updated :) thank you!

Sam · 6 June 2024

★★★★★ 5/5

Trustpilot

Thank you Gemma @LV

Thank you LV, your commitment to ensuring a satisfied customer is top notch. Thank you @Gemma at the jewelry quarter branch. Her commitment to resolving complaints or issues is mind-blowing while maintenaining calm, empathetic professional disposition at all times. Thank you for your service GemmaThank you LV

Robert · 28 September 2024

★★★★★ 5/5

Trustpilot

Customer service

Contacted Sana in Lettings for advice as a first-time renter. Her guidance was clear, professional, and reassuring, highly recommend her expertise!

Sumaya · 13 August 2025

★★★★★ 5/5

Google

Highly recommend, property was sold within 3 weeks as assured to me by Jaspal, there is still work to be done, however so far I cannot fault Jaspal and the team.

Ella · 21 June 2022

★★★★★ 1/5

Trustpilot

One of the worst letting agents I have…

One of the worst letting agents I have ever dealt with. I am seasoned landlord and know what a good agent is....LV Property certainly are not that. Just there to plonk anyone in and take your money. Their communication is severely lacking, they do not respond to calls or emails. They have not given a set of keys back even though the tenants left 4 months ago. They have not responded to damages caused by the tenants either, no matter how many times I have chased. Steer clear of these guys, they are only in it for themselves! They give a good sales pitch but do not follow through on their promises.

Rob · 3 September 2024

★★★★★ 5/5

Trustpilot

Rhianna is an awesome agent

Rhianna is an awesome agent. we had a viewing and she was so welcoming, lively and so cheerful. she was punctual, and we got all the necessary information about the property from her.. thanks to her.

Richard · 25 June 2024

★★★★★ 5/5

Trustpilot

Personable

Gemma was personable, with attention to detail.

NIMA · 26 April 2024

★★★★★ 5/5

Google

Aimee was an absolute pleasure to liaise with, extremely professional, conscientious and pro-active. Even though our purchase took longer than expected, I never felt like I had to chase Aimee. Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value

Chetan · 21 June 2021

★★★★★ 1/5

Google

I would give a zero if I could. I used LV property to rent out our flat in central Birmingham and we bought the property from them back in 2016. Since we have engaged with the lettings side of the business it has been an absolute nightmare, the only thing I can assume is that they have no CRM system or need a dramatic upgrade. We have had tenants leave the property without being told (loss of 2 + months revenue), charges added onto our bill for new services we did not agree to, and tenants not paying council tax which we have then had to pay due to a court summons! When we asked for the layout of the flat for new legisaltion (to submit how many rooms etc), we were told that there was no record of even selling us the property!!) SERIOUSLY reconsinder if you're thinking about using LV as your lettings agent!

Jessica · 25 July 2024

★★★★★ 1/5

Google

BE CAREFUL OF THIS SCAM COMPANY. rhianna, shanique, hamad are all scam artists. rushed me to pay a £230 holding fee while they did their checks. completed their checks and didn’t get back to me, I had to run them down to find out what’s going on. asking me for 12 months rent upfront like a bunch of imbeciles & now I’m struggling to get my holding deposit back from them. sending me back and forth inbetween goodlord and themsevles. Emailed and called them countless times to be fobbed off and ignored. They are trying to steal my deposit but they got the wrong one.

Dareous · 25 July 2024