Trusted Agent profile · Birmingham Central
Verified
★★★★★
522 reviews across 3 platforms
Royal London House, 35 Paradise Street, Birmingham Central, B1 2AJ
Part of Belvoir, see every office.
Belvoir's office in Birmingham Central, at Royal London House, is rated 4.2 out of 5 across 522 reviews on three platforms, including 434 Google reviews rated 4.0.
434
Reviews on Google
This office
1
Reviews on View Agents
This office
87
Reviews on Direct reviews
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Birmingham Central office, from every platform, shown as written. First names only.
5/5
Googlefirst class customer service,I own a property in The Jewellery Quarter which I rent out,I have employed Belvoir as my leasing/management company over the 15 months(having previously been with another company in the area)Major and his team from Belvoir give a first class professional service,i would highly recommend
Thank you for your kind review Stephen.
5/5
GoogleFantastic experience from start to till now . Major and his team were very friendly, professional and super responsive to all my questions. Cannot thank Major enough for his support, advice and overall excellent experience through quiet a stressful time for me!PositiveProfessionalism
Thank you for your kind review Jeff.
5/5
GoogleBelvoir has a team of wonderful people who are super helpful and quick with response, making my life as a tenant easier. Shout out to Dylan, the property manager, he’s been the best!
Thank you for your kind review Sanjana.
5/5
GoogleDefinitely one of the best agents in Birmingham. Mr. Major was kindly and patiently trying to answer all my questions and supporting since day one. They also gave a welcome box as a gift.
Thank you for your kind review Emin.
5/5
GoogleGreat service from the Belvoir team, vikram, sinead, ava, ayman and rianne were extremely helpful during the remtal proccess. I highly reccomend this branch.
Dear Mihu, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with the Belvoir team. Vikram, Sinead, Ava, Ayman, and Rianne will be delighted to know their support made a difference during your rental process. We really appreciate your recommendation and wish you all the best in your new home! Kind Regards The Belvoir Birmingham Team
1/5
GoogleAgents didnt show up for a viewing, they claimed I wasnt on the list, lol. Made a complaint, got a call from Belvoir with the man on the phone threatening to rip my head off etc. At their office a man aggressively marched towards me, threatened to beat me up. He had to be restrained by 3 female staff.
Hi Bomo, We note this is the second time you have left a review with the exact same words. We take a zero tolerance policy in the office in regards to abuse to staff members. Furthermore our office does not hold 'three' female staff.
5/5
GoogleRelationship is everything to me, from start to finish they have helped me and friends close by I have referred and had great experience with Major and his team. Thank you again
Thank you for your kind review Oli.
1/5
GoogleI was asked to make a review of Belovoir by the lovely Belvoir rep Jonathan. But I informed him i felt it best not to because I wasn't happy with certain parts of service and i didn't want to judge a company after only few weeks. After 11 months I still wouldn't recommend this branch of Belvoir.( Belvoir Liverpools branch I was so impressed with hence I was very excited to work with Birmingham) Slow to respond to disrepair that are urgent . Forced to get fire services involved who had kindly intervened. Fire men had same issue getting help with customer service as I did. They were kind enough to offer there names and number incase if further help if needed because they themselves had such a difficult time to reach customer service. Manager mahil - I can only echo what other clients has said in regards to how Mahil deals with clients. Doesn't take constructive criticism very well unfortunately. Pros: very quick to fix contracts and allow you to move in. Paper work went through very smoothly. Great company to use if you don't need any repairs to the apartment. Unfortunately, this wasn't the case for myself. I'm yet to move out of the apartment so unsure as to how smoothly that process will be. Overall ,improvements necessary. Sorry to say wouldn't use this branch again :(NegativeResponsiveness, Quality, Professionalism, Value
Dear Rowena George, We are sorry that you have had to revert to social media to report your maintenance issues, we note that you had a boiler breakdown on 30st December and we immediately instructed contractor to deal with this and in turn you also were able to make contact with our out of hours team who kept you fully informed. It is noted that the contractor attended 31st December during which was holiday period and he made the boiler safe and also dealt and ensured it was drained down. We also made contact with you 30th December to advise that one of our emergency contractors was unable to attend and we were in the process of sourcing another contractor as you can appreciate this was holiday season and your words which we will be shortly disclosing on this platform was “how disrespectful” as a Doctor we find your views somewhat shocking to say the least. Further to this you were continuously rude and irate to the Belvoir staff. We informed you yesterday 4th January the new boiler has been authorised and approved by the landlord as such we find your allegations unwarranted and also unprofessional given your conduct in this matter.
1/5
GoogleDo NOT deal with this agency. They are the worst company I have ever had to deal with. I let a property through them and it was in a very dirty state when I moved in; when we questioned this their manager proceeded to verbally abuse and shout at us and refused to help with any way. He was the most intimidating and horrible person I have met in my entire life. They then charged us for cleaning at the end of the tenancy when we left it in a much better state than when we moved in. The fire alarms did not work when we moved in which is a massive safety issue, and overall the whole letting experience was really disappointing. We did not try to take the issues further as the so called manager is quite frankly terrifying and clearly has some serious anger issues. I am very happy to have finally wiped my hands of this agency; please do not make the same mistake we made and avoid avoid AVOID letting any property through them.
We are sorry to learn you must revert to leaving a review without an honest overview of the truth. We note you was in a joint tenancy under the Assured Shorthold tenancy at 10B Victoria Works. At no point was the staff at Belvoir rude or verbally abusive that is not our nature to do so, and to read you mention word “manager” yet have no name of person you have spoken to which we believe is totally fabricated. You moved into the property and were in situ for over a year, so surprised with your comments which just seem very unfounded as a detailed inventory would have been taken on move in and it’s clear to see the property was of a high standard. The deposit is protected under the regulated government scheme which cannot be released until all parties agree. It is further noted you did not object to deductions of cleaning costs to be claimed, which certainly brings into note the credibility of the fabricated comments. We also have call recording of your partner which we will disclosing here to demonstrate how angry/rude he was when he was asked kindly to return the keys on vacating the property. Belvoir are heavily regulated by UKALA and property Ombudsman and we will be of course contacting legal team for defamatory comments made by you Ellen.
5/5
Direct reviewsMy property has beem managed by Mr Mahil and his team from last 5 years and the have been very professional and always ready to answer any queries we had Payment comes on time and they make sure landlords are happy with their tenants A very hard working and helpful team
5/5
GoogleVery helpful and stress free, efficiently and quickly dealt with all the queries and resolved everything to our satisfaction; we dealt with Major who went above and beyond to negotiate with landlord for us and provided all we asked for our new flat. Highly recommended!!!
Thank you for your kind review Silvia.
4/5
GoogleDylan has been an approachable and attentive point of contact for me at Belvoir Birmingham - thanks Dylan!
Thank you for your kind review Sarah.
1/5
GoogleBE CAREFUL! Very poor service as they will book an appointment with you and not turn up or cancel at the last minute even after confirming it with you a day before . Also when you call up, the person on the phone is very rude and does not know how to communicate. I wouldn’t believe what they say even Tho it’s in writing
Hi Umer, It is a shame you feel the need to leave this review - your viewing was cancelled with a few hours notice as the property did in fact let over the weekend. As it is a fast moving rental market within the City Centre these scenarios do happen. This was explained to you but unfortunately you decided to hang the phone up. Thanks.
5/5
GoogleWe have been using the team at Belvoir Birmingham Central for around 15 years. They are an excellent team and go the extra mile to solve any issues.PositiveQuality, Professionalism
Thank you for your kind review Shehzad.
5/5
GoogleI recently had the pleasure of viewing an apartment in Water street with Roopa. From the moment I reached out for a viewing, they were incredibly responsive and attentive to my needs. They provided valuable insights about the properties and the local area, making the entire process smooth and enjoyable. Their professionalism and friendly approach made me feel comfortable and well-informed every step of the way. If you're looking for an estate agent who truly cares about their clients, look no further than Roopa. Thank you for making my viewing a positive experience!"
5/5
GoogleGreat estate agents - We recently had some viewings with Ayman, and he was a delight, knowledgable and able to answer all our questions, and very honest which made us feel at ease through the process.
Dear Emily, Thank you for your fantastic review! We're thrilled to hear about your positive experience with Ayman. Our team prides itself on delivering honest, knowledgeable service to make every viewing comfortable and informative. We're here to support you every step of the way. If you have any more questions or need further assistance, please don't hesitate to reach out. Kind regards The Belvoir Birmingham Central Team
5/5
GoogleThank you Jonathan, Major & Team who rented out my Birmingham City centre flat within 24 hours of listing. Very pleased indeed with their work and good to know my place is in safe hands.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review Vik.
5/5
GoogleGreat service from Vikram throughout the checkout process, I highly recommend.
Dear Emdad, Thank you so much! We’re thrilled Vikram and the team could make your checkout experience smooth and hassle-free. Kind Regards Belvoir Birmingham Central
5/5
GoogleMajor and team, thank you! I have been with Belvoir for several years and they have ALWAYS provided excellent service, ironing out all problems and any concerns that arose. An excellent choice for any landlord looking for a tenant. Thanks a million.
Thank you for your kind review!
5/5
GoogleHad good experience with Reiss who was very responsive to urgent request to sort out housing referencing. Also thanks to Charlene for helping out even after working hours.
Thank you for your kind review Teeteu.
5/5
GoogleI have had a very experience with Belvoir during my time as a landlord, professional and responsive. I would recommend
Dear Donna, Thank you so much for your kind words and recommendation! We're delighted to hear you've had a positive experience with us during your time as a landlord. Providing a professional and responsive service is always our goal, and it’s great to know we’ve met your expectations. We really appreciate your support! Kind regards The Belvoir Birmingham Central Team
5/5
GoogleGhost A big thank you to the Belvoir team for arranging a viewing at short notice and on a Sunday. I can’t speak highly enough of the staff and feel compelled to show my gratitude I will be recommending you guys to my friends and family. Thanks team belvoir 👍🏼💯
Thank you for your kind review.
1/5
GoogleI wish I could give them 0 star!!!!! A highly unprofessional and irresponsible real estate agent. I had an appointment to view a property at 12:45 PM, and they even emailed me at 10:30 AM to confirm and asked me to arrive on time. I was even 20 minutes early but when the time came, nobody showed up. 10 minutes later I called them and they just simply said they canceled the appointment. Yes! just told me they cancelled it without any reason, as if it didn’t matter at all. And they didn’t even bother to notify me by a single message! I asked if they can reschedule it but they told me to rebook online myself. Then I made a second call to make a complain. They used the same lousy excuse they've used in response to other negative reviews, saying their agent was stuck in traffic. Come on! your agent was already running late and still couldn't be bothered to notify me and just canceled the appointment on their own???? Do you think that's a reasonable excuse? Any responsible agent would never provide the kind of service you do. A terrible experience ever, and I will definitely never deal with them again.
1/5
GoogleThe Belvoir has the worst service attitude. The staff scheduled an apartment viewing and left me waiting in the rain for half an hour, only to ask if I could reschedule to 11am next day/ when I showed up the next morning. They flat-out denied agreeing to the appointment, Giving the excuse that it was Friday and they didn’t want to work(funny, lazy). They sarcastically suggested I look elsewhere, saying they didn’t need my bussinese. If you are looking for a stable and suitable property quickly, avoid this agency. They won’t offer you any help and will make your experience terrible. As a foreigner living in the Birmingham for 7 years/ this has been the worst rental agency experience I have ever had.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Birmingham Central office has 522 reviews across three platforms: 434 on Google, 1 on View Agents, 87 on Direct reviews.
Belvoir Birmingham Central is rated 4.2 out of 5 across all 522 reviews, and 4.0 out of 5 on Google from 434 reviews.
Belvoir Birmingham Central, Royal London House, 35 Paradise Street, Birmingham Central, B1 2AJ.
