Belvoir Birmingham Central reviews

★★★★★ 1/5

Google

UPDATE: As predicted, Belvoir, who failed to provide any evidence for the tenancy dispute for weeks only took a few days to respond to this review! And what an unprofessional response it is! "You seem to have quite a lot to say for a indivudual who wasn't actaully a tenant of ours" Really? That's what you're going with? The hasty spelling mistakes alone reek of taking this review personally rather than accepting any fault or criticism. You didn't respond to my partner's emails when she was obliged to deal with you, so why would she send you one now when she's not obliged to? Instead of trying to write smarmy replies to Google Reviews that make you look terrible to potential new landlords, perhaps accept that your staff were clearly incredibly unprofessional in this instance and perhaps look at your internal practices that allowed an unwarranted cleaning charge to end with weeks of dispute, and most likely an extra cost to your landlord (Can't confirm, but generally if a tenant doesn't cover something an agent will push it the landlord's way) _________________________________ Disclaimer: This is the experience my partner had with Belvoir, I can attest to and am disturbed by their lack of professionalism as a former estate agent of 6 years. My partner has just received the remainder of her full deposit back after 2 months of “dispute” with Belvoir. I use that term lightly as while correct, there was no actual dispute to be had. Belvoir tried to claim £150 from my partner’s deposit, citing cleaning costs. This was a small, studio apartment that was left clean to the point of the agent admitting it was clean in an email. When we tried to point out that £150 for cleaning a flat they agreed was clean was unreasonable and unjustified, they attempted to point out things that were clearly noted on the initial inventory prior to the tenancy. (No exit inspection was formally provided, by the way) Due to them not budging on this (or simply not replying to emails), it ended up going through TDS as a dispute. Both sides have to present evidence that we’ve tried to come an agreement, we pointed out that all of their claims were items that were clear wear and tear from the initial inventory. Belvoir attempted to split this cost across my partner and the landlord while completely missing the point that the things they wanted my partner to pay for were pre-existing conditions mentioned on their own inventory. Belvoir then, after multiple attempts to contact and multiple chances to provide their own evidence, simply failed to do so, leaving TDS to return the money weeks later. It is clear to me that Belvoir attempted to get away with charging for a clean, hoping to make a quick bit of contractor commission without properly thinking through the consequences (note: not reviewing their own inventory before making claims of uncleanliness) All of this, without even touching on the situation that occurred during my partner’s move-in phase (Not being told correct move in date, debt on electric meter, broken freezer, being given keys to another property instead!) leads me to believe that this is an agent that works for themselves first and foremost (assuming the landlord had to take this unfair cleaning cost on the chin) I would avoid this agent whether I was a landlord or tenant. (I look forward to them responding to this review while they were unable to respond to any criticism or emails privately!)

Steve · 1 January 2024

★★★★★ 1/5

Google

I’ve had one of the worst experience of my life with them. I moved for a year in one of their apartments that had mould. I had to wait and beg for 5 months to have someone to clean it and my flatmate got a severe allergy to mould do to their negligence. We ended the contract earlier with a notice of one month in advance. They are saying our deposit will be taken as we did not give any notice and because “there was no sign of mould” (we ourselves cleaned the apartment as much as we could). One of the employees told us that there will be no deduction from our deposit but now they’re saying the exact opposite. From experience, do not rent anything with them :). Save your time and money.

Radeanu · 1 January 2024

★★★★★ 5/5

Google

Can’t speak highly enough of the service I received from Mr Major Mahil and the agency. I wanted to take a moment to express my sincere appreciation for your outstanding work in recommending the property I recently had the pleasure of visiting. Your knowledge of the local real estate market, your understanding of my needs, and your dedication to finding the perfect property were truly impressive. The property you recommended not only met but exceeded all my expectations. It's in a fantastic location, and the amenities are outstanding. Your professionalism and attention to detail were evident throughout the entire process, making it a smooth and enjoyable experience for me. Your commitment to helping me find the right property, your responsiveness to my questions and concerns, and your overall expertise are truly commendable. I couldn't be happier with your service and the property you recommended. Thank you for going above and beyond to assist me in finding the perfect place to call home. I will not hesitate to recommend you to anyone in search of an exceptional real estate agent.

Muhammad · 1 January 2024

★★★★★ 5/5

View Agents

Ayman Shabir - Fantastic help with quick turnaround time for move

I should of posted this review a couple months back. Ayman Shabir (Birmingham office) was fantastic in helping me move within a five day (!) turn-around time. He was always on hand - whether via phone or email, and was very pro-active in my moving process. He was friendly and professional and made the stress of moving 100x easier. Could not thank him enough for all of his help and pro-activity.

Ruth · 25 August 2025

★★★★★ 5/5

Google

Had an urgent issue with the water boiler, and Ayman and Vikram from the agency went above and beyond by attending to it outside their working hours. They were professional, efficient, and got it sorted quickly. Really appreciated their help, excellent service!

Khadijeh · 29 July 2025

★★★★★ 5/5

Direct reviews

Five stars are frankly not enough! Belvoir and more specifically Major went above and beyond to secure a rental property for us at very short notice. From initial contact to moving in was less than a mere 72 hours! The referencing company they use also deserve a mention as they too were exceptionally helpful in expediting reference checks. After a long and arduous journey we are very grateful to have finally found a place we can call home for the foreseeable. Our sincere thanks and best wishes to Major and his team. Highly highly recommended!

Khadija · 23 July 2022

★★★★★ 5/5

Google

I highly recommend Major Mahill and Belvoir to anyone looking for outstanding service in the property market. Major really went above and beyond to help me secure the apartment and ensure a smooth, stress-free process moving into the property. He’s definitely an amazing agent! xxx

Phùng · 1 November 2024

★★★★★ 1/5

Google

Unprofessional and not respecting people. I had a view and who made the view for me was very rude with me and treated me in very bad way, I didn’t understand if this disrespect or discrimination but absolutely if it was for free i will not take it. I called the company and let them know what happened no one even apologized to me for being treated in this way. Not recommended at all, very disappointed experience.

Dina · 1 January 2024

★★★★★ 5/5

Google

The viewing and application process has been incredibly smooth and efficient. Ayman Shabir has shown outstanding professionalism; communication is always prompt, clear, and informative.I highly recommend them!

Amith · 25 November 2025

★★★★★ 5/5

Google

Couldn’t ask for more from Major and his team. Great customer service, giving a helping hand every step of the way. Top people will definitely be using in the future! Special mention to Reiss who showed me round a handful of properties

Marco · 1 January 2023

★★★★★ 5/5

Google

Vikram was fantastic to work with. Professional, friendly, and helpful. He made the whole process smooth and stress-free. Excellent service!

Davide · 17 August 2025

★★★★★ 5/5

Google

We recently purchased a flat through Belvoir. From first viewing in April to completion in August Major and his team were there for us. They always replied to queries and emails in a timely manner and whilst the process took longer than expected we received good service and I would have no hesitation is using them again.

Ruth · 2 January 2020

★★★★★ 5/5

Google

I’ve had a fantastic experience with Belvoir.They provided a seamless experience with excellent customer service. Whether you’re looking to rent out your property or find a new home, I’d confidently recommend them as a trusted and reliable letting agent.

Jyothika · 1 July 2025

★★★★★ 5/5

Google

Had a lovely viewing with Rianne from Belvoir! The application process was really fast and the landlord accepted my application the same day. Really smooth experience

Mollie · 8 November 2025

★★★★★ 5/5

Google

The team at Belvoir Birmingham were super helpful in getting me setup in my new property. Major was really friendly and provided a quick and efficient service! Not to mention their properties are stunning! Would definitely recommend 😊 …

Harry · 1 January 2023

★★★★★ 5/5

Google

Ross Oakley at Belvoir birmingham central went the extra mile to accommodate my unique circumstances and meet my needs. He got things done swiftly and efficiently. His colleague Ayman was also very professional, attentive and insightful. Great team! AH

Adeel · 1 December 2024

★★★★★ 2/5

Google

A strange and unpleasant viewing with Major Mahill. As a lone woman he made me feel nothing but uncomfortable. Also numerous off topic and unprofessional comments. A very shady business him and his family, “ex wife” as he refers to her manage in Birmingham city centre.

K · 26 March 2025

★★★★★ 5/5

Google

Sinead the manager is very professional with good communication. Belvoir is a great team. Was with them for 6 years with no problems, thank you for everything.

Nate · 19 October 2025

★★★★★ 5/5

Google

Very pleased with Belvoir services. Especially Major being very profesional, efficient, helpful and stress free. He is passionate about his job and helping customers finding their dream home.This is my second rented flat with Belvoir and I'm really happy with the deal and details. Highly recommed.

Olga · 1 January 2022

★★★★★ 5/5

Google

Excellent agency - Major and Jake were very helpful and on hand with all my queries / requests as a tenant. Very polite, professional and replied to all emails / queries very promptly. Also very pleased with the flat, exactly what I was after and in perfect condition. Thank you.

HK · 1 January 2021

★★★★★ 5/5

Google

I’m currently working in architecture and wanted some research on a local site. Belvoir were extremely helpful and approachable and took their time answering any questions i had. Thank you!

Mahnoor · 30 August 2025

★★★★★ 5/5

Google

Very professional level of service offered by Belvoir even within the pandemic. They have a great database of contacts and achieve optimum rentals within a very short period of time. Always a a pleasure to deal with Major and his team.PositiveResponsiveness, Quality, Professionalism, Value

Priyen · 1 January 2022

★★★★★ 5/5

Google

The Belviour team did a great job. They were supportive.. specially thanks to vikram,Ayman very helpfully persons

Vigneshwaran · 25 December 2025

★★★★★ 5/5

Google

Vikram and the entire team are really helpful in a smooth checkout process. Thank you very much.

Deepak · 20 December 2025